What evidence can you share that demonstrates the impact of the engagement?
ClickGiant is very attentive, and they respond really quickly. They’re open to ideas. They’ve been good to work with. I love our website; it’s exactly what I wanted. We’ve received a lot of compliments on our website from other attorneys and clients. The review app is good and a big deal for a lot of clients; even if we have just one five-star review, a client is going to pick us over a competitor with no reviews. Getting that up and running has been beneficial.
How did ClickGiant perform from a project management standpoint?
We mainly communicated via email and some conference calls. Initially, I proposed quite a bit of the language for the web pages because we’d been thinking about doing content on our own before coming across their product. Now, we go back and forth on content; each month, I get an email with a new page and content. I go through it and make edits as needed, and then they get it up right away.
They send me an SEO report every month that shows where we track based on two pages worth of search terms related to legal areas. We’re general practice, so we have a lot of different legal areas that we handle. We’ve been focusing on getting all of them up to the one or two rankings.
What did you find most impressive about them?
Their general responsiveness sets them apart. They’re not afraid to do a phone call, and they respond to emails really quickly. It’s not a situation where I’ll send them a message and I don’t hear anything for a few days; usually, if I send a message late at night, I’ll have an answer the next morning. Our legal practice is very fast-paced, so their responsiveness is helpful when we notice errors or other work that we need done. Overall, they’re really nice to work with. We’ve never had any issues.
Are there any areas they could improve?
At this time, I don’t think so.
Any advice for potential customers?
Have open communication, and don’t be afraid to speak up. The way we look at these things is different. They’re on the East Coast, and from what I know, they hadn’t handled a lot of legal practices. It seems like they really do their research if they don’t know something, so don’t be afraid to ask for their thoughts. Running a business is new to me, and they’ve been helpful in answering my questions.