What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t have gotten nearly as far as we did with Classic Informatics had we spent the same amount of money working with a local or nearshore company. Working with Indian developers can come with minor challenges and cultural differences, but based on the product we received for the money and the general feeling we got from the collaboration, Classic Informatics proved to be a very good partner.
A Danish developer would be closer to us in terms of culture, so we probably could’ve developed the product faster and with higher quality, but we would’ve quadrupled our spend. As a startup, we didn’t have the means to do this. We’re happy with the value for money we got from Classic Informatics.
How did Classic Informatics perform from a project management standpoint?
The nature of our business is a bit complicated in terms of legal aspects and calculations, so we needed to onboard and maintain the same development team. Apart from changing our key account manager on one occasion, Classic Informatics was able to maintain the same three-person development team across our three-year collaboration. The team is small but very efficient, and we like working with them.
We’ve used a few different channels for communication, including Basecamp. It’s the standard tool used on Classic Informatics’ side as far as I know. We also use Skype for the daily workflow. It has been easy to get a hold of their developers and managers depending on our needs.
What did you find most impressive about them?
They’re a caring company that makes an effort to keep employees happy. I visited them onsite and met with their CEO. I also visited the development team, which is located one hour away from New Delhi. It became clear to me that there’s a good philosophy behind the whole company, which flows directly back to the client.
We’ve never had any misunderstandings. They have a great attitude and I find this to be a positive and unique quality.
Are there any areas they could improve?
I advise them to keep up the good work and explore new technologies. The team should be a bit more proactive in recommending new types of solutions and applying them throughout the project. This is important to do when building a product across many years while keeping its performance sharp.