Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I'm pretty satisfied because I know what I'm going to get and they are responsive. I have learned to handle bad news. Other developers aren't responsive and will do whatever they want to do.
Overall, I like my relationship with Clap Creative. I think I'm getting what I'm paying for so it's a fair value. It's a fair and honest relationship.
Our customers have provided positive feedback on the website. We heard from one that we have the simplicity of Etsy with the function of a solid website. The more that I learn about the technology, the more exciting it becomes. I continue to be more impressed with what we've done together.
There have been dozens of others that have tried to do military community marketplaces. All of them have failed miserably because they do it in a directory format or on a cheap Wordpress website. Those startups all failed.
Our strategy was to build the right foundation. We took our time to build a solid platform. We are now building our network. Most of our customers are satisfied with our service. We are rarely down for maintenance. We can say that we are a true marketplace dedicated for military entrepreneurs that is secure and scalable. No one else has done that before.
How did Clap Creative perform from a project management standpoint?
They only work a few hours away from me. That was another reason that I chose them. I am stationed at a base in the middle of the Mojave desert. We are about three hours from Los Angeles, San Diego, and Las Vegas. They are near San Diego so we've met for coffee to discuss the project.
We generally communicate by email. If it's high priority, I just call the CEO. He always picks up the phone even though he travels a lot and keeps odd hours. I can call him at 2 PM or 2 AM, he always picks up the phone. He said I can call him anytime. He is responsive.
What distinguishes Clap Creative from other providers?
The main thing is really their responsiveness and how they are fair. We get what we pay for, this is unusual in this industry. I don't know why this is. I like how their CEO acts as a project manager. He is fair and honest and he cares. He can speak in my language and doesn't use technical speak.”
Is there anything Clap Creative could have improved or done differently?
I think our admin panel on Magento is an issue. I wish they would teach us how to update this panel. My team or I could figure it out if we were trained. I'm sure we could do it ourselves if he taught us. We would like to avoid paying developers to update these basic things.
Also, I've allowed some bad habits to creep into the project. This is mostly my fault. The project management has become very casual. I am trying to right the ship currently. I was surprised by the current update. I told them to do it at 2 AM EST but I was unaware that it was pushed during the day.
There are some improvements that could be made around telling me when something will be finished. We almost have a friendship now. I've allowed the relationship to change so I don't want to blame them. It's largely my fault.