What evidence can you share that demonstrates the impact of the engagement?
The product is easy to use and it’s easy to teach our workers to use it. We’ve faced very few problems, and they’re fixed immediately by Celadon.
How did Celadon perform from a project management standpoint?
We communicated through phone calls and messenger tools, and they always responded immediately. I changed some requirements during development and thought that it could become a problem, but they were very flexible and responsive. They quickly understood what I wanted to change and delivered per my request.
What did you find most impressive about them?
I found it quite easy to collaborate and communicate with them. I never felt that my requirements were too complex nor that the work was overpriced at any point. There was a level of trust between us during this engagement. I doubted whether I needed custom software in the beginning, but I’m now convinced that the tool they built is really useful.
Are there any areas they could improve?
They ask for prepayment for their work, which I understand they do for securing themselves, but trusting clients more could help them. However, after we started working together and I saw the first results of their work, I knew I didn’t have to worry. We ended up giving just a small payment in advance and then paid them based on the delivered work.
Do you have any advice for future clients of theirs?
Celadon was offering us a fixed-price, but they suggested going with a time-and-materials model, which made us both more relaxed during the work. I didn’t trust this model very much at first, but it proved to be quite convenient.