Scaling UK SME revenue with precision bespoke tech
For over 17 years CCQ Tech (Computer ConQuest) have been delighting UK SME clients, enabling them to grow the bottom line with the business analysis, application development and deployment of best-fit software, cloud and web technology.
SME's often miss revenue targets not through a lack of skill, experience or ambition. Instead the silent killers of:
> ageing software application
> not fit for purpose off the shelf web products
> ambivalence
> inefficient workflow & process
We believe all problems can be solved with the right amount of experience, intelligence and business acumen. Frequently our clients come to us with problems like:
> Ageing hardware and software bottlenecking staff productivity
> Business processes including paper trails, email, phone calls causing important information to get lost which impacts reputation
> Insecure systems risking cyber-attacks, heavy fines, and de-railing business operations
> Off the shelf software or SaaS products costing the earth while not evolving with business need
The problems our clients come to us with are often complex, nuanced market challenges. Our software engineers have over 20 years of consistent software development experience. We have accrued high levels of acumen required to, first understand business goals and the underlying day to day operations, then ideate on possible software, cloud and technology solutions.
Whether a project includes sophisticated financial algorithmic design, or risk management optimisation for the engineering sector, we ensure the solutions is created that meets the goals of the client and their business' need.
headquarters
other locations
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BuckinghamshirePrinces Risborough HP27United Kingdom
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CambridgeCambridge CB2United Kingdom
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LeicesterLeicester LE1United Kingdom
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LiverpoolLiverpool L3United Kingdom
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ScotlandEdinburgh EH1United Kingdom
Focus
Recommended Providers
Portfolio
The Woodhouse Partnership, Brickflow, Huma Business Intelligence, Misys / Finastra, Utility Bridge, All Eyes, The Girls Network, iTroduce, Bathrooms International, Quantus Legal
Industrial Asset Management Optimisation Software
The SALVO Project was a 4-year cross-sector R&D collaboration that addressed best practices in decision-making for asset management.
The results of the project combine the best of existing methods with human psychology, practical business processes and advanced analytics for targeting, evaluating and optimising asset interventions.
The outputs are now 'packaged' as a systematic "SALVO Process" - a robust framework for better decision-making. This comprises a highly customisable set of tools, training, templates and well-proven implementation processes.
Worldwide, multi-industry feedback has been spectacular - in terms of the big cost/risk/performance benefits achieved, and in terms of the culture change it achieves: enabling technical folk to produce clear value-for-money justifications to the financial department.
Reviews
the project
Web App Development for Mentoring Charity
"CCQ was trustworthy and genuine in what they were trying to do."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO and co-founder of a mentoring charity for teenage girls from disadvantaged communities across England. We match these girls with professional women to build skills and confidence.
What challenge were you trying to address with Computer ConQuest (CCQ)?
We needed to find an online solution whereby our mentors and mentees could schedule sessions together and record feedback.
What was the scope of their involvement?
CCQ developed a web application for us. We had an initial conversation where we described the challenge. Then, we had a few conversations with the team to help them understand the way our charity works.
They came back with a proposal, and we went back and forth to make sure it reflected exactly what we needed. From there, the CCQ team started working on the solution. We had regular catchups with the main developer and they gave us various diagrams and versions to play around with and test.
CCQ built the app around a calendar that mentors and mentees could share and a wider calendar of organizational events. Linked to that, they included functionality for users to provide feedback on every event so we could get real-time data of how sessions were going.
What is the team composition?
We worked with a range of people from CCQ, though the person I had most contact with was the developer building the app.
How did you come to work with Computer ConQuest (CCQ)?
We’d been talking to a mutual contact about the fact that we needed support. They knew of CCQ and connected us with them.
How much have you invested with them?
We spent around £4,500 (approximately $6,000 USD).
What is the status of this engagement?
We worked together from May–September 2017.
What evidence can you share that demonstrates the impact of the engagement?
During the period we used CCQ’s solution, it enabled us to monitor the impact of the mentoring sessions and make sure we were comfortable with them from a safeguarding perspective.
The app also facilitated mentors and mentees to efficiently and consistently log their sessions in advance. Overall, the solution improved compliance with our organization’s expectations.
In terms of development, we got lots of support from the CCQ team to make sure we could embed the solution into the way we work.
How did Computer ConQuest (CCQ) perform from a project management standpoint?
They absolutely stayed within the budget; the team was very aware of our charity status and offered flexibility in payment because of that. I don’t recall having any problems with the timeline, though I’m unsure of the details because the project was years ago.
In terms of communication, they were excellent. CCQ communicated with us regularly and clearly; we mostly used emails, video calls, and sometimes phone calls.
What did you find most impressive about them?
CCQ really understood the brief. The team took a lot of time to grasp what we wanted from the solution and our limitations. They used that knowledge to design something that really fitted us, looked on-brand, and was user-friendly.
Additionally, they were generous with their time; they walked us through the process and were very responsive when something wasn’t working. The communication between us was excellent as well. CCQ was trustworthy and genuine in what they were trying to do.
Are there any areas they could improve?
No, there wasn’t anything problematic at all — they were great to work with.
Do you have any advice for potential customers?
I would recommend having a conversation with CCQ. Be open about the challenges you’re facing and what you’re trying to achieve. That way, CCQ will better understand your project. If they can’t deliver for any reason, I believe they would be very honest about what’s outside of their function or capability.
In my experience, they weren’t pushy salespeople. The team was focused on finding a solution to the challenges we were facing and believed tech could be a good tool. For them, it was about understanding the problem first and foremost. That can give you confidence in the fact that CCQ will deliver on what you’re trying to do.
the project
IT Support for International Bank
“They met all deadlines, and the quality of their deliverables was very professional.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
At the time of this project, I was the senior manager for Ahli United Bank. I was in charge of the trading and treasury systems.
What challenge were you trying to address with Computer ConQuest (CCQ)?
One of our systems was dealing with performance issues, so we engaged with them to resolve the problem for us.
What was the scope of their involvement?
Computer ConQuest (CCQ) provided IT support. We had a particular inquiry in our system that took too long to run and display results, so they investigated the system for us. They then pinpointed where the performance issues were, carried out a diagnosis of the system, and provided additional coding to improve performance.
What is the team composition?
We worked with two people from the Computer ConQuest (CCQ) team — Hugh (Managing Director) and an assistant.
How did you come to work with Computer ConQuest (CCQ)?
I met Hugh from a previous company that we both worked at. Based on my personal working experience with him, I knew he had the skills to carry out this project. So, we decided to hire him and his team.
How much have you invested with them?
We worked with them from July–August 2008.
What is the status of this engagement?
We spent around $20,000.
What evidence can you share that demonstrates the impact of the engagement?
Through Computer ConQuest (CCQ)’s skills and diagnostic capabilities, we noticed a massive improvement in our system’s performance. Our system could now display query results at a faster rate, from 45 minutes to just 30 seconds.
How did Computer ConQuest (CCQ) perform from a project management standpoint?
They met all deadlines, and the quality of their deliverables was very professional. We worked together on-site, and they regularly provided us with status reports to keep us updated on the project’s progress.
What did you find most impressive about them?
What was most impressive about them was the professionalism of their organization. Hugh was very friendly, professional, and intelligent, and he did a solid job of providing us with excellent, all-around services.
Are there any areas they could improve on?
I can’t think of anything they need to improve on — they did incredible work for us at a reasonable price.
Do you have any advice for potential customers?
Make sure to set your goals clearly, so that they can provide the best deliverables for you.
the project
Custom Software Development for Utilities Solution Platform
“CCQ delivers on time, within budget, and is easy to work with.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the founder and director of Utility Bridge Ltd., a software platform that helps businesses reduce their carbon footprint and energy-related costs.
What challenge were you trying to address with Computer ConQuest (CCQ)?
We needed a software developer to develop the software for our utilities platform.
What was the scope of their involvement?
CCQ serves as a software consultancy and design company for our energy management platform. Our CRM-based platform takes raw energy data and presents it in a visual format that is easy to read. The platform also stores customer information, including their energy supply contracts, energy efficiency, and billing information.
We had several meetings to walk through our platform requirements to ensure the CCQ team understood what we wanted. Then, CCQ developed the CRM-based platform in PHP on a MySQL database, using the functionality and data requirements we provided.
What is the team composition?
We mainly work with Robert (Director), along with Hugh (Managing Director), Joshua (Senior Technical Consultant), and Ben (Chief Revenue Officer).
How did you come to work with Computer ConQuest (CCQ)?
We initially approached them with our platform ideas after being introduced to Robert by Ben.
How much have you invested with them?
We’ve invested £40,000 (approximately $53,000 USD) with CCQ.
What is the status of this engagement?
We began working with CCQ in November 2016 and our partnership is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
It is hard to quantify the impact of their work, but CCQ has produced an excellent platform with great performance. Our customers are pleased with the software — we have about 200 customers on our platform and retention is very good.
How did Computer ConQuest (CCQ) perform from a project management standpoint?
CCQ delivers on time, within budget, and is easy to work with. Ben serves as our liaison and translates the IT jargon into layman’s terms so we can understand what is going on. We use an online shared folder to facilitate project planning, sharing spreadsheets and timetables — we communicate very effectively over Zoom and Microsoft Teams.
What did you find most impressive about them?
CCQ under promises and over delivers — their team really sets them apart from other companies.
Are there any areas they could improve?
I can’t think of anything for them to improve. I would like to have access to their team all the time, but I understand they have a lot of other clients since their work is so good.
Do you have any advice for potential customers?
Potential customers need to be very clear with CCQ about what they want their team to deliver — CCQ will set timelines on their ability to deliver, not according to a customer’s expectations.
The app Computer ConQuest (CCQ) created was efficient, enabling the client to monitor the sessions and ensure compliance with their expectations. The team was flexible and had excellent communication through email, video, and phone. Their clear understanding of the requirements stood out.