Odoo ERP Implementation for Diversified Technologies Company
- Data Annotation Services ERP Consulting and SI
- Dec. 2021 - July 2022
- Willing to Refer
"Caret IT Solutions Pvt. Ltd. stands out for their commitment to customer satisfaction."
- IT Services
- Kathmandu, Nepal
- 51-200 Employees
- Online Review
Caret IT Solutions Pvt. Ltd. provided a diversified technologies company with Odoo ERP consultancy, including helping the client migrate their data to Odoo version 15 and installing custom on-premise servers.
Data accuracy, system functionality, efficiency, and user satisfaction have all improved thanks to the client's new Odoo system. Caret IT Solutions Pvt. Ltd. showed a vast knowledge of Odoo ERP and a sheer commitment to client satisfaction. They were also technically skilled and detail-oriented.
The client submitted this review online.
Please describe your company and position.
I am the ERP Consultant , Finance Officer & Internal Auditing of Mahavir Shree International Pvt. Ltd.
Describe what your company does in a single sentence.
MSIPL is a diversified technologies company involved in the representation, distribution, integration, manufacturing, installation, repair and service. MSI offer’s a broad range of services to complement its business using a variety of sources.
These services include: Design, Engineering, Procurement, Supply, Fabrication, Assembly, Testing, Inspection, Quality Control, Installation, Repair, Maintenance, Overhaul, Start-Up, Commissioning, Training, Warranty and After-Sales Spare Parts and Service Agreements.
- Established: 05 Jan 1994, Kathmandu
- Number of employees: 119 (as of July 16, 2017)
- Head office: 4th Floor, Saumil Complex, Baburam Acharya Sadak, Sinamangal, Kathmandu, Nepal
- Independent Power Producers Association Nepal (IPPAN)
- Nepal Britain Chamber of Commerce & Industry (NBCCI)
- Computer Association of Nepal (CAN)
- Federation of Electrical Entrepreneurs of Nepal (FEEN)
- Kathmandu Electrical Entrepreneurs Association (KEEA)
- Certification: ISO 9001:2015 Certified company
- Hydro Power
- Transmission & Distribution
- Meteorology & Hydrology
- Process Industries
- Security Agencies
- Civil Contractors
MSIPL is a leading distributor and systems integrator with many years specialist experience delivering turnkey projects.
- Mission: Our Mission is to have the capabilities necessary to be the primary source for our customers through the breadth of our product and service offering with an overall focus on the lowest total cost solution. We strive for continuous learning and business process improvement, while continuing to be an upstanding corporate citizen in the communities in which we operate.
- Vision: Our Vision is to be the Customers’ first choice and leader in the offerings of solutions and related information to commercial, industrial, contractor, and institutional customers.
- To be committed to:
- Superior service and satisfaction for each of our customers.
- Professionalism in all aspects of our business operations.
- Mutually fair, responsible, and beneficial arrangements with each of our suppliers
- To operate for quality long-term growth while sustaining sound and conservative financial policies.
- To operate with the highest moral, ethical, and legal standards.
- In the market for a long period of time
- Maintain Personalized Relationship
- Professionally managed organization
- Personnel with strong backgrounds
- Technical support very highly rated by our customers
- Ability to translate complex technology to local environment
- Offer Strong, off-the-shelf products and solutions based on standard technology
- Informal, flexible way of doing business
- Manpower trained in relevant field
- The primary markets served by MSI include industrial, construction trades, utilities – aviation, electricity, telecom, Institutional – educational, research, local and central government, law enforcement and military.
- MSI is organized in a matrix structure with three branch offices and four strategic business units. Each branch is responsible for identifying the markets and servicing the customers within that territory.
- The Director of each strategic business unit focuses on assuring that MSI has a full range of first class solution necessary to support the customers and markets within in territories. Both the branches and the strategic business units work together within the context of the overall strategies for the MSI organization.
- Staff and Equipment
- MSI employs 120 employees and there are outside sales, inside sales, service personnel, executive, administrative, clerical, warehouse, support and information systems personnel.
- MSI takes pride in its ability to service what it sells. One service vehicles is on-call 24 hours a day, to insure that our customers are provided the quality backup and support that they deserve.
- Our workshop facilities have necessary certifications and these are assurance that trained and certified technicians, on a regular and continuing basis, produce the highest quality work. Fully integrated shop facilities are available to provide overhaul, repair, assembly and special fabrication capabilities.
- Facility and Management
- MSI’s corporate office is located in Kathmandu and occupies a 5,000-sq. ft. facility that headquarters the accounting staff that handles billings, payables and collections. An interactive Human Resources Department provides continuous information on employee benefits, negotiates insurance programs, and administrates the hiring practices.
- The Information Technologies group coordinates enterprise-wide data and communication activities. Sales, engineering, warehousing, service and shop operations are also conducted at this corporate location.
- MSI recognizes the importance of maintaining adequate inventory to meet the needs of all of its customers. For this reason a reasonable inventory is kept on hand and readily available for immediate shipment.
- All inventory management and control functions are handled by our ERP Software System with its powerful AIM (Advanced Inventory Management) Module. Instant updates on prices and availability on inventory items are accessible. The same network supports order entry, order status and expediting functions.
- Customer Service
- The basic operating philosophy of MSI is outlined below:
- “Customer loyalty builds profitability and growth. Customer loyalty is the direct result of continuous customer satisfaction”
- The basic operating philosophy of MSI is outlined below:
It is the objective of MSI to continuously satisfy and delight its customers. To that end, MSI has delegated the responsibility of developing and nurturing a culture of customer satisfaction to each Service Center Manager, there by providing service levels expected by customers in the many geographical regions serviced.
Through a program of education, training, measurement and recognition we are seeking to enhance and employ exceptional customer service as our most powerful competitive advantage. We employ a Quality Management System and take a practical, down to earth approach to ensure best practice and that our services and products reliably and consistently meet or exceed our customers’ requirements.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Caret IT Solutions Pvt. Ltd. to accomplish?
- ERP Odoo Consultancy
- Data Migration in Odoo version 15
- Installation on premises with some customization
How did you find Caret IT Solutions Pvt. Ltd.?
Why did you select Caret IT Solutions Pvt. Ltd. over others?
- Close to my geographic location
- Pricing fit our budget
- Company values aligned
How many teammates from Caret IT Solutions Pvt. Ltd. were assigned to this project?
Describe the scope of work in detail. Please include a summary of key deliverables.
I had the pleasure of working with Caretit Solution Pvt. Ltd. for our data migration to Odoo Enterprises Version 15 and the installation of an on-premise server. I must say that the services provided by Caretit were nothing short of exceptional. From the moment we engaged with them, the team at Caretit showcased their professionalism and expertise in Odoo ERP.
They were attentive to our needs and took the time to understand our business processes thoroughly. Their in-depth knowledge of Odoo allowed them to provide us with valuable insights and recommendations throughout the entire project. The data migration process was seamless, and Caretit handled it with utmost care and precision. They ensured that all our existing data was transferred accurately to Odoo Enterprises Version 15, preserving the integrity and structure of the information.
The efficiency and attention to detail demonstrated by the Caretit team during the migration were truly commendable. Furthermore, the installation of the on-premise server was carried out smoothly, with Caretit implementing the necessary configurations and settings to optimize our Odoo environment. They went above and beyond to ensure that the server setup aligned with our specific requirements, allowing us to leverage the full potential of Odoo's features.
Throughout the project, the Caretit team exhibited exceptional professionalism and a strong commitment to customer satisfaction. Their prompt responses to our queries, willingness to address our concerns, and proactive approach in providing solutions were truly impressive. It was evident that they genuinely cared about our success and were dedicated to delivering the best possible outcomes.
I cannot emphasize enough how beneficial the services provided by Caretit Solution Pvt. Ltd. have been to our organization. Their team members are not only highly skilled and knowledgeable in Odoo ERP, but they are also genuinely helpful and collaborative. They fostered a positive working relationship and ensured that we were comfortable and well-informed throughout the entire engagement.
In conclusion, I wholeheartedly recommend Caretit Solution Pvt. Ltd. for their exceptional data migration services, Odoo installation expertise, and their commitment to delivering outstanding results. Their professionalism, depth of knowledge, and dedication to customer satisfaction make them a reliable partner for any Odoo implementation or customization project.
Thank you, Caretit Solution Pvt. Ltd., for your invaluable contributions to our organization's success. We look forward to continuing our partnership with you in the future.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Measuring outcomes from the projects mentioned in the review can be done by evaluating the impact and success of the data migration to Odoo Enterprises Version 15, as well as the installation of the on-premise server with customization and settings. Here are some key outcome measures to consider:
- Data Accuracy and Integrity: Assess the accuracy and integrity of the migrated data in Odoo. Measure the consistency of data across different modules and ensure that all critical information has been successfully transferred without errors or data loss.
- System Functionality: Evaluate the functionality of Odoo Enterprises Version 15 after the data migration and server installation. Measure the performance of the system, including response times, stability, and overall user experience. Ensure that all the customizations and settings implemented meet the desired objectives and enable efficient business operations.
- Process Efficiency: Determine if the implemented Odoo system has improved process efficiency and productivity. Measure any time or resource savings achieved through automation, streamlined workflows, or enhanced data visibility. Compare the efficiency of the current processes with the previous systems or manual methods to gauge the impact.
- User Adoption and Satisfaction: Assess the level of user adoption and satisfaction with the new Odoo system. Measure user feedback, including ease of use, intuitiveness, and overall satisfaction with the implemented solution. Conduct surveys or interviews with key stakeholders to gather insights into their experience and identify areas for improvement.
- Error Reduction: Measure the reduction in errors, data discrepancies, or duplications resulting from the data migration and system implementation. Compare the error rates before and after the project to determine the effectiveness of the solution in minimizing data-related issues.
- Customization and Flexibility: Evaluate the level of customization achieved in the Odoo system and assess its flexibility to adapt to evolving business requirements. Measure the ease with which new features or modules can be added and customized, allowing the system to grow and scale alongside the organization.
- Business Impact: Identify any tangible business impacts resulting from the implemented Odoo solution. This could include increased sales, improved customer satisfaction, streamlined processes, reduced operational costs, or enhanced reporting and analytics capabilities. Measure these key performance indicators (KPIs) to quantify the value generated by the projects.
By evaluating these outcome measures, you can assess the success of the projects, identify areas of improvement, and determine the overall return on investment (ROI) achieved through the data migration to Odoo Enterprises Version 15 and the installation of the on-premise server with customization and settings.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Caretit Solution Pvt. Ltd. demonstrated magnificent project management capabilities, delivering items on time and exceeding our expectations. Their responsiveness, attention to detail, and value for time were exemplary, making our experience with them highly satisfactory. We appreciate their professionalism and dedication to ensuring the success of our project.
What was your primary form of communication with Caret IT Solutions Pvt. Ltd.?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What makes Caretit Solution Pvt. Ltd. particularly impressive and unique is their comprehensive expertise and knowledge in Odoo ERP. They possess an in-depth understanding of the Odoo framework, modules, and functionalities, which allows them to provide tailored solutions to meet specific business needs.
Their team members exhibit a high level of professionalism and possess a depth of knowledge in Odoo ERP. Their ability to understand our business processes and translate them into effective Odoo configurations and customizations was truly remarkable. They demonstrated a strong grasp of the intricacies of Odoo, enabling them to offer valuable insights and recommendations throughout the project.
Furthermore, Caret IT Solutions Pvt. Ltd. stands out for their commitment to customer satisfaction. They prioritize understanding the unique requirements of each client and work closely with them to deliver solutions that address their specific needs. Their dedication to ensuring a positive customer experience is evident through their responsive communication, prompt resolution of issues, and willingness to go the extra mile to exceed expectations.
Another impressive aspect of Caretit Solution Pvt. Ltd. is their focus on continuous improvement and staying up-to-date with the latest advancements in Odoo ERP. They actively engage with the Odoo community and stay informed about new modules, updates, and best practices. This enables them to provide cutting-edge solutions and leverage the full potential of Odoo for their clients.
Overall, what sets Caretit Solution Pvt. Ltd. apart is their combination of extensive expertise in Odoo ERP, a customer-centric approach, and their commitment to staying at the forefront of advancements in the Odoo ecosystem. Their ability to deliver tailored solutions and ensure customer satisfaction makes them a standout company in the field.
Are there any areas for improvement or something Caret IT Solutions Pvt. Ltd. could have done differently?
While Caretit Solution Pvt. Ltd. has demonstrated strengths in various areas, it appears that one area for improvement is their expertise in accounting concepts and practical implementation within the Odoo ERP system. It is essential for an ERP implementation to align with the specific accounting requirements and processes of a business.
Service & Deliverables
On time / deadlines
Value / within estimates
Willing to Refer4.5