What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a continuing upward trend in terms of site engagement. Not only did we want more informative content, we wanted to increase site functionality so that our patients could find us easily. Thanks to their new heavily-utilized landing page, more users are visiting our centers and seeking our services.
As for the creative process, they did a great job educating us about web design. I’d personally never completed design elements with a vendor before, so I wanted a lot of insight into the whole procedure. Buzzworthy Studio made sure to involve us throughout the engagement and helped us reach a happy middle ground between our initial concepts and the final product.
How did Buzzworthy Studio perform from a project management standpoint?
They were extremely communicative and accommodated our requests. In general, they prefer to have phone conferences with their clients but were more than happy to meet us in person. We had a lot of back and forth, and they responded immediately when we reached out for support. We also interfaced with the project manager on a daily basis; if there was a higher-level concern, we were able to speak directly with their CEO.
What did you find most impressive about them?
Beyond their technical skill, I appreciated how they presented themselves. They were professional, and we got a lot of work done. However, they were also casual in an approachable way, so, every time we had a call, it was just a normal dialogue. It was almost like working with a friend. I never felt like I wasn’t heard, and I liked that we could be upfront about what we thought. This kept them transparent and easy to work with.
Are there any areas they could improve?
This might be more of a client issue than a vendor issue, but it would help if they made sure to manage the client’s expectations. On our side, we might have had unrealistic notions about the timeline and process, so they tried to accommodate us. However, it might have been more helpful if they managed those expectations so that we wouldn’t be so insistent about our requirements.