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Great ideas should thrive.

5.0
20 reviews

We are a full-service user experience agency that designs and builds complex application interfaces. 

We get a rush from solving problems with design and technology and love working with smart people to make products that users will love. We do our best work on complex app interfaces and validate our results with user testing.

Every day, we help clients with their needs across the entire spectrum of user experience:

  • Concepting
  • Branding
  • Content strategy and development
  • Information architecture
  • Visual/UX/UI design
  • Front-end development
  • User research
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$50,000+
 
$200 - $300 / hr
 
10 - 49
 Founded
2014
Show all +
Washington, DC
headquarters
  • 1705 DeSales St. NW 1st Floor
    Washington, DC 20036
    United States
    202.909.2700

Portfolio

Key clients: 

AOL, Discovery, Gensler, Royal Caribbean, Marriott, Snagajob, WeddingWire

FourthWall Image

FourthWall

The Problem:

Your favorite show gets cancelled, or you see the same commercial 20 times. Traditional television doesn’t use data to understand the user in a modern way.

 

The Solution:

Give users - from studios to advertisers and everyone in between - transparency into trends overnight, instead of waiting months. Reveal meaningful connections between what users are actually interested in, so that

…
television watching is time well spent.

 

View the full case study here.

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Royal Caribbean

The Problem:

Cruising is growing fast. But to new cruisers, the options - 2600 rooms, a dozen decks, shows, dining - are overwhelming. It’s no wonder users skip the aging websites and try calling instead. How can we use the web to not just communicate, but curate a dream vacation?

 

The Solution:

We partnered with Royal Caribbean’s digital team to create an immersive, tailored booking experience

…
that responds to users from their desk to their phones. It’s unlike anything the cruise industry has seen before - but it lives up to what users have come to expect for modern travel.

 

View the full case study here.

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Sonar

The Problem:

Running a regional internet service in the US is an extremely challenging proposition – and that’s before you even get to the software. Juggling new accounts, system performance, technical issues and support staff can be a minute-by-minute challenge.

 

The Solution:

Sonar can’t just be a jack of all trades – it needs to master them. Our UX takes the elegant patterns from a dozen

…
industries and combines them into a master command center. A better experience for Sonar’s customers means a better experience for the families and companies that depend on reliable internet every day.

 

View the full case study here.

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LifeCents Image

LifeCents

The Problem:

The majority of Americans feel financial stress, but they mistakenly believe that drastic changes - or huge windfalls - are the only thing they can do. Employers want to provide benefits, but feel powerless, or left in the dark.

 

The Solution:

We created a positive behavioral loop that goes beyond the numbers and into true financial wellbeing, including user mindset, user habits,

…
and user financial knowledge. Our UX meets the user at every level: day-to-day conversations, short-term habit improvements, and long-term engagement and growth.

 

View the full case study here.

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Stretch Image

Stretch

The Problem:

The UI of every online broadcasting platform – YouTube, Twitch, Facebook Live, etc. – is weaponized for discovery, not loyalty. The one-size-fits all approach introduces an ocean of noise competing for the user’s attention.

 

The Solution:

Curate the best UX patterns from online platforms viewers are already familiar with, and empower content creators by simplifying the broadcasting

…
process. Together, sports teams across the country can invite viewership and participation that was previously exclusive to the giants of social media.

 

View the full case study here.

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Rokt

The Problem:

A lot of experience, sophistication and nuance has gone into Rokt’s methods for serving content users actually care about. How can we help users efficiently transition into this new way of thinking?

 

The Solution:

We mapped a new mental model that aligns deep data concepts with the marketing objectives that users already know and use, amplified with Rokt’s new brand and extended to

…
places like tablet and mobile.

 

View the full case study here.

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Marriott Image

Marriott

The Problem:

Marriott is constantly innovating to stay ahead of where people stay. How can new amenities, like automated, self-service happy hours, prove to be a worthwhile investment?

 

The Solution:

Brave merged app UX with customer experience to create their brand-new, mobile Drink Pass. Guests can now unlock complimentary happy hour drinks with their phone - no NFC, QR or app install

…
required.

 

View the full case study here.

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RewardStock Image

RewardStock

The Problem:

Credit card rewards can feel byzantine at best and predatory at worst. Users misunderstand the process for applying for the right credit card, and end up leaving valuable points on the table.

 

The Solution:

Responsibly using rewards cards can pay off in big ways. To help maximize spending, users get predicted scenarios and optimization tools, in a format that’s competitive against

…
the best travel engine search experiences.

 

View the full case study here.

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Upside Image

Upside

The Problem:

Travel for business has never been worse. Before you even get to the plane, a maze of shifting flights, hotels and meetings awaits you. And there’s no real incentive for anyone to try harder.

 

The Solution:

Show users the formula, and reward them. A model that you can tinker with is paired with real savings and gift cards to empower and motivate

…
users.

 

View the full case study here.

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Felix Image

Felix

The Problem:

Study after study shows that employee performance and physical health go hand-in-hand. The healthier our Federal employees, the more our taxpayers benefit. But for the US Department of Health and Human Services, getting employees engaged in wellness proved to be a significant challenge.

 

The Solution:

Working closely with the team at Federal

…
Occupational Health, we discovered that happiness was the key to wellness, and used research, behavioral science and user experience to create an interactive framework for lasting health.

 

View the full case study here.

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Reviews

5.0
20 reviews
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UI/UX Design for Cybersecurity Company

"The team was full of unbelievably smart people who were very dedicated to learning our space..."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June - Dec. 2019
Project summary: 

Brave UX revamped the interface for a cybersecurity product to improve usability. Their services focused on design, and they worked through an iterative mock-up and feedback process.

The Reviewer
 
11- 50 Employees
 
Bethesda, Maryland
Brad Chiappetta & JP Bourget
VP Customer Success & Chief Strategy Officer, Syncurity
 
Verified
The Review
Feedback summary: 

Feedback from initial audiences is unanimously positive, and internal stakeholders were pleased with Brave UX’s attention to detail. Their commitment to regular communication and proactive communication ensured on-time delivery. Customers can expect a well-rounded partner with original ideas.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

JP Bourget: We are Syncurity, a security orchestration, automation, and response company (SOAR). We facilitate analyst workflow to handle alerts and respond to incidents. We also speed that process up with automation. I’m the chief security officer.

Brad Chiappetta: I’m the VP for customer success.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

BC: They re-evaluated our platform’s interface to make it more modern and feature-rich.

JP: We went five years without a UX person and had a stale and dated interface that caused a bunch of challenges. We outsourced to speed up the process of leveling it up and building something more pleasant to spend your day in.

SOLUTION

What was the scope of their involvement?

BC: Frist, we did a discovery period where we talked about our space, its challenges, and our competitors’ UIs to set the stage for what we wanted to do. Then, they submitted a proposal for the redesign.

JP: There were two large stages: discovery for one month and then a 15-week design phase. Through these, they created a set of deliverables we could implement into our products.

What is the team composition?

JP and BC: We had regular contact with five or six people throughout the project. Jordan (Director, Brave UX) was the technical expert. We also worked with Lee (Founder, Brave UX) as well as three resources that handled design mock-ups, research, and general support.

How did you come to work with Brave UX?

BC: We interviewed several organizations and chose to go with Brave because of their portfolio and the expertise they had in the area.

How much have you invested with them?

JP: We spent about $750,000 with them.

What is the status of this engagement?

JP: We worked together from June until December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BC: We’ve had success in showing the mock-ups and talking through the new design with clients, prospective clients and investors. Their feedback has been overwhelmingly positive. Everyone is excited about what we’re doing with it and the changes to the product we’re going to make based on the design Brave made.

JP: They haven’t left me much to be picky about. Their aesthetics are great and they addressed all my concerns.

How did Brave UX perform from a project management standpoint?

JP: We met with them twice a week for two hours. I’ve worked with a lot of outsourced companies and third-parties over the years and I can’t of anyone that’s been better than Brave UX. They kept the momentum, hit delivery targets, and ensured everyone was on track.

I’ve been a part of silly projects that failed because of bad management and accountability, but Brave was very professional. they were solution-oriented and never tried to move blame around. I actually learned some techniques from them about how to keep projects on the rails.

BC: We had daily emails and validations. They’d present their work during the first of our two weekly calls, and then we’d offer feedback during the second call. Overall, they drove us and kept us on schedule, making sure we set deadlines and kept a cadence. They even prodded us the appropriate amount. They never lagged behind on their side.

What did you find most impressive about them?

JP: They were able to dig into a set of complex topics, understand them, and create a simple interface that allows the average user to be productive.

BC: They’re the overall package. The team was full of unbelievably smart people who were very dedicated to learning our space through research into competitors. They also brought their own knowledge to the table.

Are there any areas they could improve?

JP: I can’t think of any. If I had another million dollars and a problem to solve, I’d go back to them.

BC: In all honesty, not really. It was a smooth process and we’re happy with it. There weren’t any roadblocks.

Do you have any advice for potential customers?

JP: Stop looking and start with them tomorrow. They blew my mind.

BC: You need to be committed to the project. Doing an extensive design can’t work with partial commitment. It takes time and resources with constant interaction with the design team. They need your feedback on mock-ups.

5.0
Overall Score BC: They’re an amazing organization. Everyone was easy to work with. There’s a load of talent there.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    JP: They were flexible with me even though they were jammed up with their schedule and timelines.
  • 5.0 Cost
    Value / within estimates
    JP: I couldn’t have done this on my own for anywhere near their cost.
  • 5.0 Quality
    Service & deliverables
    JP: They overdelivered on the service aspect. They’re a huge improvement over what we had before.
  • 5.0 NPS
    Willing to refer

UI/UX Design for Gambling & Gaming Interfaces

"We were very impressed by their ability to quickly synthesize information about an unfamiliar industry."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June - Aug. 2019
Project summary: 

After about a month-long discovery phase, Brave UX built UI/UX designs for a gaming company. They worked in sprints and shared screens with the client frequently in this iterative process.

The Reviewer
 
10,000+ Employees
 
Philadelphia, Pennsylvania
Joshua Auriemma
Director of Engineering, Penn National Gaming
 
Verified
The Review
Feedback summary: 

While still in its pre-launch phase, the demo product was ranked first on all metrics compared to more established competitors. The team worked efficiently, responding to requests for changes quickly and enthusiastically. Their ability to push the envelope was appreciated.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm Director of Engineering at Penn National Gaming. Penn owns and operates 43 facilities in the United States and Canada, many of them under the Hollywood Casino brand. Our Engineering headquarters is based in Philadelphia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave UX?

We engaged the Brave team to assist with designing a world-class UI/UX experience for our online and retail sportsbooks.

What were your goals for this project?

Our goal for this engagement was to produce a sportsbook product designed in such a way that advanced sportsbetters feel excited about using it while keeping it approachable for novice betters.

SOLUTION

How did you select this vendor?

We reviewed hundreds of portfolios for UI/UX companies and settled on the three best. We held meetings with each of the three and solicited RFPs. We felt the most confident in Brave's understanding of the project and their ability to effectuate our vision.

Describe the project in detail.

We initially went through Brave's 5-week discovery process to give them a good idea of what we were trying to build and why. After that we began design sprints scheduled one sprint ahead of our engineering sprints. We met at the beginning of the week to discuss initial designs for the screens that were scheduled that week, we'd comment, then we'd review changes at the end of the week.

What was the team composition?

We communicated with the entire team working on our project throughout the engagement.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't launched the product yet but we held our first focus groups last week and our demo product was rated #1 on every single metric compared against the industry leaders.

How effective was the workflow between your team and theirs?

Our workflow was efficient and when we had suggested changes the team worked with us to effectuate them.

What did you find most impressive about this company?

We were very impressed by their ability to quickly synthesize information about an unfamiliar industry and suggest improvements to the current status quo -- which is exactly what we were looking for. Some of our other initial meetings involved people not really interested in pushing the envelope, which Brave was 100% on board with doing.

Are there any areas for improvement?

The time allotted for design revisions was too short for my liking but may be part and parcel of using a design firm. Ideally we would be able to take a legitimate stab at building the screens before the revision period ends but they obviously move a lot faster than our engineers.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Redesign for Robust TV Analytics Platform

"We believe this upgrade will be a game-changer for our products and our company."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2018 - Mar. 2019
Project summary: 

Brave UX revamped the client-facing user interface of an analytics company’s data tool. After an extensive discovery phase, they led a multi-sprint effort to improve information architecture and visual design.

The Reviewer
 
11- 50 Employees
 
Sterling, Virginia
Bobby Coffey
Senior Product Manager, FourthWall Media
 
Verified
The Review
Feedback summary: 

Brave UX proved to be a capable and reliable partner, one that fit culturally and practically into the development process. Organized and communicative, they are efficient time managers who spare no effort to deliver practical solutions. Their work has received tremendous praise from stakeholders.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior product manager at FourthWall Media, a pioneering company at the intersection of technology, media, and data. FourthWall Media uses proprietary software to collect and process hundreds of millions of second-by-second viewing events every day, adding to our five years of historic data from millions of homes and nearly ten million set-top boxes sourced from more than a dozen distribution partners. Our Reveal Analytics Platform instantly matches households with first and third party data to visualize custom audiences with a click. This allows us to create groundbreaking insights into advertising, program, and network performance far beyond traditional methods. All of this is so our partners and customers in the TV and media ecosystems have the right tools to leverage their experience and knowledge to grow their businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

Our core competency has traditionally been in collecting, processing, aggregating, and analyzing large, complicated sets of data – and using that data to report analytics-based insights that support programmers, advertisers, and operators within the media industry. We know that our end clients need a modern, clean, and intuitive way to access and interact with that data, so that they can make sense of the data and unlock value to power their businesses. We needed to more effectively turn data into insights by re-energizing our UI.

We engaged Brave UX because we needed assistance with our client-facing UI called “Reveal." Our existing UI was somewhat lacking in several areas and needed to be revamped to unlock the full potential of its underlying datasets.

SOLUTION

What was the scope of their involvement?

We contracted with Brave UX to revamp the UI of our analytics platform. In doing so, we completely overhauled it with a sleek new design, more intuitive interactions, and additional reporting capabilities.

We began our engagement with a five-week discovery phase so that both companies could become mutually acquainted with each other’s team, processes, styles, businesses, and products. Through this, both companies became acclimated and set the stage for the engagement. Brave UX was able to develop a greater understanding of our existing product, where we were falling short, and where we wanted to go. Our teams then worked closely to determine the scope and a plan for execution. We planned for seven three-week sprints, with each sprint dedicated to equal parts information architecture and visual design. Our information architecture discussions centered on the fundamental data objects and the overall groundwork for each section of the UI, while the visual design work included packaging those pieces together and making them visually appealing and presentable through various colors, fonts, flow, and Brave UX’s own user experience techniques.

The goal was essentially to create usable, repeatable patterns and behaviors within the UI so that the user would be able to learn quickly, become accustomed to, and use these patterns throughout. Then the visual design aspect added the flare on top of that IA groundwork, which paired beautiful visual elements with the intelligent information system that was created. The result was stunning.

What is the team composition?

I worked with Lee (CEO & Founder, Brave UX) and Jordan (Director of User Experience, Brave UX) heavily throughout the project and more so initially, alongside their trusted team of capable and creative designers. Lee and Jordan were extremely engaged in the discovery phase and the early stages of the sprint work. As the project progressed, and the larger team felt comfortable with the work that was being delivered, we had increasing time and interaction with Brave UX’s lead information architects and designers – and less from Lee and Jordan personally. As a client, we felt that each and every member of Brave UX’s team (from the top down) was fully zoned into the requirements of what we needed to be accomplished, and they delivered each and every week of the months-long project.

How did you come to work with Brave UX?

We initially found them online. But we discovered that the process of sourcing and evaluating the right partner took many months of conversations on the phone and in person to determine who was going to be the right fit. Ultimately, we felt comfortable that Brave UX was going to be the best possible partner for us. We were not looking for incremental improvement but rather a quantum leap.

We evaluated over two dozen companies and met in person in a final round interview with three of them. Halfway through the meeting, I knew Brave UX was the one. They were miles ahead of the competition.

How much have you invested with them?

We spent around $300,000.

What is the status of this engagement?

Our engagement spanned September 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re gearing up for a full product launch. We have received promising feedback from all stakeholders in our company, from the executive team to the engineering team to our board of investors. We have been blown away by the quality of Brave UX’s work.

Similarly, we’ve presented teasers of different screens, applications, and reports within the new user interface to existing and potential clients, and their feedback has been just as positive. We believe this upgrade will be a game-changer for our products and our company. The work Brave UX has done for us is directly translating into positive business results and an upward trajectory.

How did Brave UX perform from a project management standpoint?

Brave UX makes effective use of all project management time. They’re engaged appropriately, meaning they were neither overbearing nor distant. We communicated with them several times per week, and they always managed to reply and give feedback promptly. We would also meet at least twice a week to discuss the work, course correct, and make sure we were still on the overall project timeline. Brave UX made sure never to waste our time.

In addition to sending emails and holding conference calls through Zoom, we communicated extensively through Dropbox and Adobe XD. They were very accommodating in terms of scheduling time and being available for us.

What did you find most impressive about them?

They fit very well into our culture. Brave UX has an extremely complementary skill set and set of core competencies. There was a gap that we needed to fill to take that quantum leap and become extremely competitive within our marketplace. Brave UX is proving that they can help us do that.

Are there any areas they could improve?

They have more work on their plate by the day. They’re a small boutique shop that has proven it can operate at this level, but it will be interesting to see if they decide to grow and how they handle that growth.

Do you have any advice for potential customers?

It’s vital to be open and honest with them about as much as you possibly can. We had to be very realistic about where we were with the product, where it was falling short, and where it had room for improvement.

5.0
Overall Score Without them, we wouldn’t be where we are today.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re able to create a balance between what is enough and what is too much involvement.
  • 5.0 Cost
    Value / within estimates
    They were more expensive than everyone else we talked to, but the ROI is a no-brainer.
  • 5.0 Quality
    Service & deliverables
    They proved time and again that their work is of the highest quality.
  • 5.0 NPS
    Willing to refer
    I’ve already started referring them to other people in my network.

Custom Software UI/UX Redesign for Software Company

"What impressed me the most is that they didn’t shy away from our ambitious ideas."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2017 - Apr. 2018
Project summary: 

Brave UX helped address complex user experience challenges present in a software company’s product. They tackled one issue at a time after identifying strategies and necessary updates to the design language.

The Reviewer
 
11- 50 Employees
 
New York, New York
Head of Product, Software Company
 
Verified
The Review
Feedback summary: 

Brave UX successfully eliminated the user experience problems, resulting in a more accessible and visually impressive product. The team graciously modified its preferred workflow to align with client preferences, and they fearlessly accepted all challenges and tasks.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product for a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

We were looking to solve some pretty complicated user experience challenges within a software product. Our interfaces are very data heavy and sophisticated, making usability and UX critical. We had a strong direction and idea of what we wanted to do. We had our in-house team but needed outside assistance to accelerate so that we could meet some time-sensitive objectives.

SOLUTION

What was the scope of their involvement?

Our project started with a two-week discovery phase so that they could familiarize themselves with our product and existing design language. Their typical process is to study the problem and return with some strategic recommendations. Our team, however, wanted to dive directly into the work—figuring out the design language and understanding the necessary updates.

Brave UX approved of our plan to address one area week-by-week. We were confident about the direction we wanted to go, and we relied on Brave UX’s team to help us improve our product one feature at a time. They were very flexible in terms of working in our preferred style.

What is the team composition?

I worked with Jordan (Director of UX, Brave UX) and Sean (UX Designer, Brave UX). I have nothing but great things to say about Jordan. He brought a lot of sound design principles to the table and helped give us options. Sean’s design skills took our ideas to a whole new level. We also worked with a project manager.

How did you come to work with Brave UX?

I was looking specifically for design firms that solve difficult information design and UX problems. I found an article where Brave UX was featured among other companies, and we reached out to a few of them. Brave UX seemed to rise to the task when we explained our problems during an intro call. They were intrigued by the kind of issues we were trying to solve, which was encouraging and why we decided to pursue them.

How much have you invested with them?

We spent $300,000.

What is the status of this engagement?

Our engagement spanned July 2017–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are quite pleased with what we’ve completed with Brave UX. They helped us solve a lot of the problems we were experiencing. We receive a tremendous amount of positive feedback regarding the product updates. One of the core parts of the application is what they helped us to redesign. We take more pride in our product now.

How did Brave UX perform from a project management standpoint?

They were flexible in their process with us despite the deviations from how they usually work. We held meetings three times a week and otherwise communicated through Slack, email, and Dropbox.

What did you find most impressive about them?

Their passion for the user experience and design principles is impressive. They could brainstorm with us and come back to the table time and again. We weren’t an easy client and had some very particular directions of what we wanted. What impressed me the most is that they didn’t shy away from our ambitious ideas. They arose to the challenge and helped us bring out the best of what we wanted.

Are there any areas they could improve?

We could have accomplished even more if we had worked together in person at times, but the project was successful nevertheless.

Do you have any advice for potential customers?

Make sure that you can articulate your vision of what you need.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We completed everything on time.
  • 5.0 Cost
    Value / within estimates
    We accomplished what we needed at a reasonable price point.
  • 5.0 Quality
    Service & deliverables
    They grew to be invested in the project's success.
  • 5.0 NPS
    Willing to refer

UI/UX Redesign for Software Company

"Their ability to understand how our customers would use the application was impressive."

See More

5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. - Oct. 2018
Project summary: 

Helping redesign an existing application, Brave UX worked collaboratively with an in-house team to design different types of user interfaces before delivering a final UI design.

The Reviewer
 
11- 50 Employees
 
Alberta, Canada
Simon Westlake
CEO, Sonar
 
Verified
The Review
Feedback summary: 

The in-house team is happy with the quality of the designs and finds it easy to implement them. Knowledgeable and insightful, Brave UX made valuable recommendations, helping the in-house team save time and speed up the development process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Sonar.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

We wanted to rewrite our application. Our in-house team wasn't making much progress, so we started looking for a UI design firm to help us.

SOLUTION

What was the scope of their involvement?

First, we went through a discovery phase and a storyboarding process. We also discussed different types of user interfaces and how they'll work with our application. After that, we started wireframing the interfaces and the modules. Brave UX helped us brainstorm how our users would interact with the application based on those wireframes, making changes along the way. Finally, they built the actual UI and delivered it to us with the application.

What is the team composition?

We mostly worked with 4–5 of their team members.

How did you come to work with Brave UX?

We did a Google search and looked at some of the highly-rated companies on Clutch. Then, we reached out to about 10 companies and had in-depth conversations with them. Brave UX seemed more engaged than the other companies we talked to and we liked the fact that they had a smaller team and affordable rates. They asked a lot of good questions about our product and our goals, so we decided they'd be a good fit.

How much have you invested with them?

We spent about $500,000 CAD (approximately, $370,000 USD).

What is the status of this engagement?

We started working with them in April 2018, and the project was completed in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our internal team is happy with Brave’s work and we're in the process of implementing the designs. Without their help, it'd take us a lot longer to figure out what our UI should look like and how our users should interact with it. Brave UX helped us speed up our development process tremendously and we're confident that the software will be a big success in the market. Our customers haven't used the new UI yet, but we shared some screenshots of it in the early marketing and received an extremely positive response.

How did Brave UX perform from a project management standpoint?

They delivered all the wireframes and the finalized designs on time. Also, they were very good at identifying potential issues and making sure we address them.

What did you find most impressive about them?

Their ability to understand how our customers would use the application was impressive. They understood all the complex technical pieces and came back to us with some great ideas.

Are there any areas they could improve?

No, everything went very well.

Do you have any advice for potential customers?

They're fantastic. I'd gladly recommend them to anyone.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline. They actually delivered some things ahead of schedule.
  • 5.0 Cost
    Value / within estimates
    I don't have a good point of reference, but we felt that the cost was fair.
  • 5.0 Quality
    Service & deliverables
    The quality of their designs exceeded our expectations. It was very easy for us to turn them into a functional product.
  • 5.0 NPS
    Willing to refer

UX Design for Computer Software Firm

“Everything they came up with was fresh and beyond anything we would have considered on our own.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2019 - Mar. 2019
Project summary: 

Brave UX improved the UI and flow of an app for the e-commerce marketplace. After a quick discovery phase, they made innovative suggestions that fit brand objectives.

The Reviewer
 
1-10 Employees
 
Washington, DC
CTO, Computer Software Firm
 
Verified
The Review
Feedback summary: 

The partnership was a success, and all of Brave UX’s input matched the needs of the userbase. They were communicative project managers, strong designers, and personable collaborators.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We offer software to retailers to list their inventories online to sell multi-channel. Our software links to several marketplaces, including eBay, OfferUp, and Shopify. I'm the co-founder and CTO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

We have a cloud-based software but didn't have a lot of design direction. Our existing app was bare-bones and needed better UX. We wanted to improve the flow and make it work better. We also wanted some guidance on brand direction within the app.

SOLUTION

What was the scope of their involvement?

From the moment we reached out, we did a lot of discovery. They went through and charted all the flows. The application is complicated and does a lot, and they picked up on that intricacy from a user standpoint fairly quickly.

We implemented everything they recommended. They really understood our use cases and our customers very well. They suggested UI elements on the app that we hadn't thought of. We liked all their input.

What is the team composition?

We worked with a sales lead, their head of design, two other designers, and a project manager.

How did you come to work with Brave UX?

I asked around our local market and looked them up on Clutch. Based on recommendations and their online reviews, I decided to work with them.

What is the status of this engagement?

We started working together around February 2019 and completed the project by the end of March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don't have any measurable results yet, but we're really happy with everything they did. I was pleasantly surprised by how quickly they understood our customers and our needs. Everything they came up with was fresh and beyond anything we would have considered on our own. They're great people and great designers. I would definitely recommend them.

How did Brave UX perform from a project management standpoint?

They were good project managers. I was in constant contact with them, and we knew exactly what they were working on from week to week.

We linked our Slack channels together to work through any questions. We also had weekly calls to discuss the next phases and talk about the progress.

What did you find most impressive about them?

I'm very happy with their design and their communication. Overall, we had a very positive experience.

Are there any areas they could improve?

Off the top of my head, I don't have any recommendations for improvements. We're very happy with our collaboration with them.

Do you have any advice for potential customers?

Working with them is fairly standard. Have everything planned up front and have clear goals. If you are prepared, they will hit everything out of the park.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Frontend and UX Design for Travel Rewards Company

"Their cadence was so helpful that it made a complex process feel natural and logical."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2018 - Sept. 2018
Project summary: 

Brave UX helped redesign a website to boost overall functionality and design, with the primary new features being new frontend design and UX.

The Reviewer
 
1-10 Employees
 
Raleigh, NC
Jonathan Hayes
CEO, RewardStock
 
Verified
The Review
Feedback summary: 

The improved website has received positive feedback from key stakeholders. Brave UX's ability to adapt to and communicate about project specifications helped make the process relatively seamless. Responsiveness and organization were hallmarks of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of RewardStock. We help travelers earn, track, and book trips with reward points like frequent flyer miles, credit card rewards, and hotel points. RewardStock also creates customized plans to help users quickly get the points they need.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Brave UX?

We had the opportunity to appear on the TV show “Shark Tank.” We wanted to update our quite basic design as well as our unrefined UX flow.

What were your goals for this project?

We wanted to achieve an end-to-end redesign of the frontend experience.

SOLUTION

How did you select this vendor?

I researched UX agencies online and over the phone, speaking with several agencies.

Describe the project in detail.

Brave UX completely revamped our frontend design and experience. They provided a graphic redesign of multiple interfaces and a complete redesign of the UX. They highlighted the key screens in our experience and tied it all together.

What was the team composition?

There were 4–5 people involved, including a core team of three that we worked with very closely.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new UX is night and day compared to our old, amateur experience.

How effective was the workflow between your team and theirs?

The Brave UX team worked seamlessly as an extension of our team over the course of the engagement.

What did you find most impressive about this company?

They have a process that works. Learn the process they teach, and you will see the benefits they bring to the table. They’re super organized. Their cadence was so helpful that it made a complex process feel natural and logical.

Are there any areas for improvement?

No. We loved our experience with Brave UX.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for Sales Training Platform

“It was well worth the investment in terms of both the quality and the speed of the work.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2017 - Jan. 2018
Project summary: 

Brave UX designed the UX for a new application for a sales training organization. The app integrates with CRM systems and helps sales teams to implement their training techniques into their sales cycles.

The Reviewer
 
11-50 Employees
 
Arlington, Virginia
CPO, Sales Training Company
 
Verified
The Review
Feedback summary: 

Brave UX successfully designed the desired app. Users find the app highly intuitive and love the beautiful, user-friendly design. The team delivered fast, strong execution and impressed with their outstanding UX expertise, leading the app’s development with effective and modern design.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief product officer at an organization that is a roll-up of a number of sales training organizations. Our training offers sales skills and methodology programs and we work with clients to improve sales team performance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

We were launching a new app that is integrated with CRM systems like Salesforce, which is a way for organizations to continue to utilize our methodology to run complex B2B sales cycles.

We decided early on that we were going to work with best in class partners. We don’t have software developers, UX designers, or QA employed at our company.

SOLUTION

What was the scope of their involvement?

Brave UX partnered with us to design the UX for our new app.

What is the team composition?

On Brave UX’s team, their director was involved as the lead, and we also worked with a UX designer and their director of design to some extent.

How did you come to work with Brave UX?

They were a referral from two organizations. I talked to a number of people that had used them and said they did excellent work.

How much have you invested with them?

We spent around $250,000.

What is the status of this engagement?

We worked together from September 2017 – January 2018.

RESULTS & FEEDBACK

0What evidence can you share that demonstrates the impact of the engagement?

The Brave UX team hit the ground running with us. They quickly came up to speed on our core training programs and learned the core functions that were going to be required in this app.

It was extremely beneficial that they are experts in UX and bring all of the best practices and the best modern thinking to the table. They built a design and created a direction for the app that was much better and quicker than we ever could have done internally. The overall direction they set was incredibly valuable.

They designed a UX that works well for our users. We’re getting tremendously positive feedback on the app. Users are able to use the app without training. It’s intuitive enough that they start using it the way they’re supposed to. It’s working very well for us. We’re getting especially good feedback about the aesthetics of the design and, most importantly, the ease of use and functionality of the app.

How did Brave UX perform from a project management standpoint?

We worked closely together throughout the project. We worked on an agile cadence with weekly sprints. We agreed on the work effort and the priorities for the week. Then, we reviewed cycles at the end of the week. We provided timely feedback, and they accepted that feedback and adjusted from there.

The teams talked almost daily. They work at an extremely rapid pace, which is awesome. We were able to match that pace. As we were sprinting, they gave us their design, and we logged feedback to them within 24 hours. They were incredibly responsive about following up on the feedback. The next week, they filtered through the updates, took our feedback, and updated the design work. It was a great partnership.

What did you find most impressive about them?

They’re on top of the latest UX trends. They live and breathe best practices of UX design. It was well worth the investment in terms of both the quality and the speed of the work.

Are there any areas they could improve?

We could have all collectively done a better job of integrating the UX work with the app development work that was happening in parallel.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX App Design for Technology Amenity Management Company

“They’re an exceptionally talented team with a variety of personalities.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

Brave UX is creating a UI/UX that’s intuitive to a wide range of demographics for a web platform and mobile app. They utilize software like Sketch and InVision to create wireframes and clickable prototypes.

The Reviewer
 
1-10 Employees
 
Washington, DC
Frank Taylor
Founder & CEO, Compound Technologies, Inc.
 
Verified
The Review
Feedback summary: 

Brave UX offers a level of productivity that’s remarkable. They reliably complete deliverables twice as fast as their industry competitors. This is made possible by a lean design team and proactive executive-level engagement. They’re UX experts, strong communicators, and valuable design partners.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Compound Technologies, Inc. We offer a technology-enabled amenity management solution for commercial office buildings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

We're developing both a web platform and a mobile app that targets a wide variety of users. This means that people of different ages, demographics, and levels of technological proficiency will be using the app. Therefore, the UX needs to be seamless for each user that interacts with it. We wanted to bring in a design firm to help us accomplish this.

SOLUTION

What was the scope of their involvement?

Brave UX helps us with everything involving the platform’s frontend client-facing experience. They primarily design our information architecture and UI/UX, but also design wireframes, high fidelity files, and clickable prototypes. They mostly use Sketch and Abstract for version control. The prototypes are built with InVision and they also use the standard Adobe suite like InDesign, Photoshop, and After Effects. They’re not writing code for us, as we do the backend development and implementation of their designs. The mobile app is being built for iOS and Android. Additionally, they’re training one of our team members to perform high-level UX design work.

What is the team composition?

We primarily work with Lee (CEO, Brave UX) and Jordan (Director of UX, Brave UX). Their director of design and a UX designer have worked with us a fair amount as well.

How did you come to work with Brave UX?

I’ve known Lee and Jordan for years and have worked with them on many projects with different organizations. They’ve always done good work for me, so I keep coming back to them.

How much have you invested with them?

Overall, we’ve probably spent between $100,000 and $200,000 thus far.

What is the status of this engagement?

They started this project in June 2017 and we’re still actively working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re hands down the fastest UX agency I’ve ever worked with. Everything gets done twice as fast as you would expect and without a decrease in quality. That’s the biggest strategic advantage of working with Brave UX. They complete deliverables within a matter of weeks whereas most agencies have cumbersome processes or larger bureaucracies that set months behind schedule.

How did Brave UX perform from a project management standpoint?

Their whole process is well-defined and they’ve been great communicators throughout our experience. We always know how the project is processing and who’s accountable for certain tasks. If there’s ever disconnect between the status of a project and what we need to be done for the final product, they’ll react accommodatingly and reorganize the contract. As a result, they’ve always completed deliverables within the promised timeline.

What did you find most impressive about them?

They’re an exceptionally talented team with a variety of personalities. The unique team composition yields productivity and creative designs.

Do you have any advice for potential customers?

A lot of people want a full-service solution where they can get design and development within one vendor. I prefer the choice that Brave UX made to stop taking on complete development projects and I encourage potential clients to see the value in that as well. They've chosen good partners for their development needs and that allows them to focus on their primary talent for solving complex UX challenges. Ultimately, that enables them to do better work. If you’re interested in hiring design specialists, look no further than Brave UX.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It’s vastly more common for them to deliver something early than late.
  • 5.0 Cost
    Value / within estimates
    We’ve spent a lot of money with them and I don’t regret a single dollar.
  • 5.0 Quality
    Service & deliverables
    They’ve delivered everything we’ve asked and then some.
  • 5.0 NPS
    Willing to refer
    I refer them regularly.

UX Designs for Advertising Platform

“They positioned everything well and were able to relate to our business early on.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. - Dec. 2017
Project summary: 

Brave UX led an internal and external research initiative around platform engagement, produced wireframes, and created a high-fidelity UX redesign.

The Reviewer
 
51-200 Employees
 
Singapore
Brad Lindenberg
CSO, Rokt
 
Verified
The Review
Feedback summary: 

The redesign has been successful in driving engagement and advertising revenue. Astute industry knowledge and a professional approach strengthens their already exceptional project management. Brave UX’s small team is not a disadvantage—it increases client care and project focus.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CSO of Rokt. We run a marketplace which introduces advertisers to new consumers in a post-transaction environment. We present customers with different offers after they’ve made an online purchase.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Brave UX?

We were looking for a fresh perspective on our platform’s user interface and user experience. Our development and engineering skills are strong, but we aren’t as good with the user experience side of things. We were looking for someone who could bring in a new perspective and engage with us to deliver an upgraded user experience.

SOLUTION

What was the scope of their involvement?

We started with engagement research where Brave UX did a full series of interviews with key stakeholders within the business. They were trying to gain an understanding of various elements and ways that our business interacts with our product from an account management, sales, finance, and billing standpoint. They also did some external research where they contacted actual users to ask them about the platform’s various elements and how they use Rokt (i.e., key data points, product takeaways).

Afterwards, they came back to us with a report which broke down those findings and laid the groundwork for the next phase. We then broke the platform down into different elements and started a user experience redesign.

They effectively started working on different aspects of the platform and did a whole series of wireframes. They went out to Australia to meet with the product team and spent a lot of time working through different elements. They also set up a bi-weekly meeting schedule which involved many people from the product team as well as the CEO. These discussions worked through different core elements of the platform over time.

We then progressed from wireframes and designs to a high-fidelity design stage. The final deliverable was the full user experience in the form of a sketch which was handed over to the company to implement as our new UI.

What is the team composition?

We worked with about five people, including their co-founder and CEO. Their head of design led the project and had about four other people working for him along the way. We had a frontend designer, a user experience expert, and an assistant who helped with research, information collation, and project management. I worked with their CEO to coordinate the engagement around commercial elements.

How did you come to work with Brave UX?

Their initial pitch was unbelievable. They really thought about the business before they tried to get it.

How much have you invested in them?

We spent around $300,000.

What is the status of this engagement?

We began working together in August 2017 and wrapped the project up in December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve also been engaging with them on a bunch of customer-facing elements outside of the dashboard to optimize our user experience. Their CEO has been working with our team on other things that are proving valuable in terms of different options and designs that drive engagement and advertising revenue. We’ve seen some improvements around a bunch of those recommendations. They’re definitely delivering value there.

How did Brave UX perform from a project management standpoint?

They were exceptional. Their professionalism and industry knowledge blew us away. Their project management was great and everything was on time. There weren’t any discussions that took place around scope creeps or things like that. They really did a great job and we felt good about all of it.

What did you find most impressive about them?

They are a small firm with 8–10 people, which means they really care about each of the projects they undertake. They don’t take on too much work so they’re able to give clients the attention and focus a project requires. We saw this as a strength.

We went through a 140-slide deck with a significant amount of detail around the actual product. We gave them access to the platform and they logged in and broke out all the different problems we had. They positioned everything well and were able to relate to our business early on.

Are there any areas they could improve?

They’re unbelievable. We had a very good experience with Brave and I absolutely cannot fault them in terms of any project elements.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m very likely to recommend them.