BrainX Technologies

BACKGROUND

Please describe your company and position.

I am the CEO of Enpak Social

Describe what your company does in a single sentence.

Social media application for local news and events

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BrainX Technologies to accomplish?

• Build our mobile app for Android and IOS

SOLUTION

How did you find BrainX Technologies?

Online Search

Why did you select BrainX Technologies over others?

• High ratings
• Pricing fit our budget
• Great communication

How many teammates from BrainX Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Backend Development: Build a robust and scalable backend infrastructure to handle high traffic and ensure data security.
• Feature Implementation: Develop and integrate all necessary features, including user profiles, event maps, newsfeeds, notifications, and social sharing options.
• Quality Assurance: Perform rigorous testing to identify and fix any bugs or issues before the official launch.
• Ongoing Maintenance: Provide regular updates and maintenance to ensure the app remains up-to-date and functions smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully launched a fully functioning app with all the required features within our planned timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brain X demonstrated exemplary project management throughout the development of our Enpak social app. They consistently delivered items on time, adhering to the agreed-upon timeline without any delays. Their project management approach was structured and proactive, ensuring that every phase of the project progressed smoothly.

The project manager assigned to our project was highly responsive and attentive to our needs. They maintained open lines of communication, providing regular updates and promptly addressing any questions or concerns we had. Their ability to adapt to our feedback and make necessary adjustments ensured that the final product met our expectations.

Brain X's responsiveness and dedication to customer satisfaction were evident in their quick turnaround times for requests and their willingness to go the extra mile to accommodate our requirements. Their efficient management and commitment to delivering a high-quality product on time made the entire process seamless and stress-free.

What was your primary form of communication with BrainX Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Brain X was their remarkable blend of technical expertise and exceptional customer service. Their team showcased a deep understanding of app development, delivering a robust and user-friendly product that exceeded our expectations. However, it was their commitment to making the development process as smooth and enjoyable as possible that truly set them apart.

• Seamless Communication: Brain X maintained clear and consistent communication throughout the project. Their transparency and willingness to keep us informed at every stage made us feel confident and involved.
• Proactive Problem Solving: The team was always a step ahead in identifying potential challenges and providing effective solutions. Their proactive approach minimized any disruptions and kept the project on track.
• Attention to Detail: Brain X demonstrated meticulous attention to detail, ensuring that every feature and aspect of the app was carefully crafted to meet our needs and specifications.
• Customer-Centric Approach: They genuinely cared about our satisfaction and success. This was evident in their responsiveness to our feedback, their flexibility in accommodating changes, and their overall dedication to delivering a product that aligned perfectly with our vision.
• Timely Delivery: Despite the complexity of the project, Brain X adhered to the timeline and delivered every milestone on schedule. Their reliability and punctuality were truly commendable.
• Innovative Solutions: The team brought innovative ideas and cutting-edge solutions to the table, enhancing the app's functionality and user experience in ways we hadn't initially envisioned.

Are there any areas for improvement or something BrainX Technologies could have done differently?

Based on our satisfactory experience, I don't have any immediate recommendations. However, I believe there is always room for improvement, and I am confident that the team at Brain X is capable of identifying areas for enhancement and continuously refining their approach.

BACKGROUND

Please describe your company and position.

 I am the CEO of an SMM Firm

Describe what your company does in a single sentence.

Connects brands and Influencers together via TikTok, Instagram and Youtube

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BrainX Technologies to accomplish?

• Develop and launch a user-friendly, aesthetically pleasing influencer discovery and campaign management platform.
• Integrate multiple APIs seamlessly to aggregate influencer data from various sources.
• Optimize the platform for scalability and performance using AWS.

SOLUTION

How did you find BrainX Technologies?

freelancer

Why did you select BrainX Technologies over others?

• High ratings
• Company values aligned

How many teammates from BrainX Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Platform Design:

Objective: 

• Create a visually appealing and user-friendly interface for an influencer discovery and campaign management platform.

Deliverables: 

• Wireframes and design mockups for all key pages and features.
• A final design specification document outlining UI/UX guidelines.
• Implementation of a responsive design ensuring compatibility across devices and browsers.

2. Functionality Development:

Objective: 

• Develop robust functionalities that allow for effective management and analysis of influencer campaigns.

Deliverables: 

• Development of core features including influencer search, profile management, campaign creation, and tracking.
• Implementation of advanced filtering and sorting mechanisms.
• User authentication and authorization modules.
• Integration of a system for favoriting influencers and saving searches.

3. API Integration:

Objective: 

• Integrate multiple external APIs to aggregate influencer data from various social media platforms.

Deliverables: 

• Development of a backend system for API data handling, including data fetching, storage, and updating mechanisms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project Management Approach

• Agile Methodology: BrainX Technologies likely used an Agile development approach, facilitating rapid iteration, flexibility in responding to changes, and continuous improvement.
• Sprints/Iterations: Development was probably structured in One month sprints, each culminating in a set of deliverables and a review session to assess progress.
• Regular Stand-ups: Daily stand-up meetings to discuss progress, tackle impediments, and synchronize activities among team members.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, BrainX Technologies generally maintained a good track record of delivering items on time. However, as is often the case with software development, especially when creating complex systems anew, some deliverables took longer than initially anticipated. 
Delays were primarily due to unforeseen technical challenges and the iterative process of refining features to better meet user needs. These delays, while impactful, were handled transparently, with BrainX keeping all stakeholders informed and involved in the decision-making process regarding timeline adjustments.

What was your primary form of communication with BrainX Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

We were particularly impressed with their great team culture.

Are there any areas for improvement or something BrainX Technologies could have done differently?

Implementing more robust risk management strategies and enhancing initial project assessments to better predict challenges and incorporate more realistic timelines could significantly reduce the frequency and impact of these delays. This approach would allow for smoother project progression and better alignment with expected delivery milestones

BACKGROUND

Please describe your company and position.

 I am the Co-Founder of a mobile app development company.

Describe what your company does in a single sentence.

Mobile app development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BrainX Technologies to accomplish?

• Build ios applications
• Build android applications

SOLUTION

How did you find BrainX Technologies?

Online Search
Why did you select BrainX Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BrainX Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We recently collaborated with BrainX for the development of a suite of utility apps for both iOS and Android platforms. From the onset, BrainX demonstrated a profound understanding of our requirements and a keen eye for detail. Their team skillfully handled every aspect of the app development process, starting from conceptualization to final execution. 

The project entailed creating multiple utility applications from scratch, each designed to offer seamless user experiences and robust functionality. BrainX's approach was methodical and transparent, ensuring we were informed and involved at every stage. Their proficiency in both iOS and Android development was evident in the quality of the apps, which were not only aesthetically pleasing but also highly responsive and user-friendly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the span of our project with BrainX, we achieved a significant milestone by successfully launching a total of five diverse applications catering to both iOS and Android platforms. This accomplishment not only marked a substantial expansion of our digital footprint but also showcased our commitment to providing versatile solutions to a broad audience. 

Each of these applications was meticulously crafted to meet specific user needs, ensuring a tailored experience across different devices and operating systems. The launch of these apps was a testament to our ability to manage and execute a complex, multi-faceted project efficiently. The development process was streamlined and effective, resulting in the timely release of all five applications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with BrainX on our recent iOS and Android utility apps project was an outstanding experience. From the initial planning stages to the final launch, their team displayed exceptional professionalism, creativity, and technical expertise. The quality of the apps they delivered exceeded our expectations, showcasing sleek designs, intuitive user interfaces, and robust functionality. 

BrainX's commitment to understanding our vision and translating it into reality was remarkable. Their efficient project management and transparent communication have made the entire process smooth and stress-free. The apps have been well-received by our users, significantly enhancing our digital presence and user engagement. BrainX's dedication to delivering top-notch solutions and their customer-centric approach truly set them apart.

What was your primary form of communication with BrainX Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about BrainX is their vibrant working culture, which is a blend of innovation, teamwork, and a deep commitment to client satisfaction. Their team embodies a collaborative spirit that not only fosters creative problem-solving but also ensures that every project is handled with a unique and tailored approach. This dynamic environment has been instrumental in producing high-quality work that consistently meets our expectations. 

Equally commendable is BrainX's ability to take feedback. They have shown remarkable openness and adaptability in incorporating our suggestions and preferences at every stage of the app development process. This level of client engagement is rare and has been pivotal in refining the end product to align perfectly with our vision. 

Moreover, BrainX's overall productivity is another aspect that stands out. Despite the complexity and scale of our project, they maintained a high level of efficiency and met all deadlines without compromising on quality. The speed and smoothness with which they executed the project were remarkable, demonstrating their exceptional project management skills and technical prowess.

Are there any areas for improvement or something BrainX Technologies could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of iinoputs.com

Describe what your company does in a single sentence.

iinputs.com is a reverse marketplace that connects farmers with chemical manufacturers, suppliers & retailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BrainX Technologies to accomplish?

• Design the platform
• Develop the platform
• Maintain the platform

SOLUTION

How did you find BrainX Technologies?

freelancer

Why did you select BrainX Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from BrainX Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Milestone 1: General Db Schema Setup - Signup (supplier+farmer+modals) - Login - Account suspended screen - Forget Password (2 screens) - Create new password Supplier Navbar & dropdowns Create new tender (form+review+draft+modals) Tender Listing (searching+filters+sorting) Farmer Tender Listing all categories (searching+filters+sorting) Tender details Tender details (quotes) Admin Admin Login Admin Forget Password Flow Landing page Sidebar+Navbar 
• Milestone 2: Supplier Tender details+submit quote+review quote quote details+edit quote upload+view+download invoice flow billing history my quotes Farmer Quote details + accept quote Hired+invoice flow Funds transfer Billing History listing+filters+view+downloads Admin Listings (with export and filters) View Listing (Tender, Quotes, Hired) Dashboard 
• Milestone 3: General Messages R&D+Implementation+attachments Socket IO R&D and Setup Supplier My disputes+mark as diputed+resolve despute+details screen Add review Profile view+edit screens Farmer My disputes+mark as diputed+resolve despute+details screen Add reviews Profile view+edit screens Admin Disputes+view disputes screens User Profiles+view profile+update password+suspend Transactions+mark received flow+upload invoice 
• Milestone 4: Supplier Settings Contact us Notifications Farmer Settings Contact us Notifications Admin Notifications

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Platform functionality. User interface. Amount of errors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceeded expectations with the delivery of the project. Project went slightly over budget, however we received a product that exceeded our expectations in terms of usability and functionality. Very pleased.

What was your primary form of communication with BrainX Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ability to provide resources on demand was very impressive. The depth of knowledge of their web development specialists is impressive. No task was too hard.

Are there any areas for improvement or something BrainX Technologies could have done differently?

Provide a detailed plan of the entire process from an idea to a working platform would have been beneficial for someone new to the web development process.

BACKGROUND

Introduce your business and what you do there.

I'm the director of Balanced Healing for Heroes, a national nonprofit organization. We support veterans through PTSD and addiction recovery services. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrainX Technologies?

We hired BrainX Technologies to develop our website and an app we can use for our services. 

SOLUTION

What was the scope of their involvement?

We first brought on BrainX Technologies to develop our app, but then expanded the scope of work to include website development. They developed our cross-platform app, including creating the UI/UX. We provided them with ideas of what we wanted to accomplish before they dove into the project. Then, they developed our website from scratch in WordPress. For the website, we request video integrations and links to our donation pages — BrainX Technologies developed 10 pages linked to our archived mediations. 

On the app, users get daily notifications that new meditations are available. There is also a mood tool that allows users to input their feelings and give biochemical balance advice — it explains what users could use in terms of serotonin or dopamine. Another section of the app directs users to our website and donation pages.

Now, BrainX Technologies is providing maintenance and upgrade services for both products. They're adding new features and pages to the app and website. 

What is the team composition?

We've interacted with about six teammates from BrainX Technologies, but our primary contact was the developer. 

How did you come to work with BrainX Technologies?

We've worked with BrainX Technologies on logos and other projects for the last 3–4 years.

How much have you invested with them?

We've invested around $13,900 with BrainX Technologies. 

What is the status of this engagement?

My engagement with BrainX Technologies began in December 2021, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BrainX Technologies has delivered high-quality work, and we haven't had any issues. We're actively promoting the app and the website at the conferences we go to and we're starting to get more app downloads. The app's users say that it is easy to use and they never experience bugs. We never get negative feedback! Overall, the whole project has been a huge success — BrainX Technologies has delivered exactly what we wanted, and everything operates perfectly. 

How did BrainX Technologies perform from a project management standpoint?

BrainX Technologies always meets the few deadlines we give them — they also stick to the project timeline they provided. Typically, we communicate through Slack, although we had Zoom meetings at the beginning of the partnerships. We also use Google Analytics to track user metrics. 

What did you find most impressive about them?

BrainX Technologies has done exactly what they said they would. Their communication is excellent. They never give us excuses when we challenge or change their concepts — they just deliver solutions. 

Are there any areas they could improve?

I have nothing for BrainX Technologies to improve. They've never given us a reason to doubt them. 

Do you have any advice for potential customers?

I'd tell customers to provide BrainX Technologies with all the information they ask for; they're intelligent and can understand directions. It's important to be organized and specific. 

BACKGROUND

Please describe your company and your position there.

I am the Director of Operations for a large real estate brokerage based in Oklahoma.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrainX Technologies, and what were your goals?

Our agents have a million different tools to use, but very little time to attend the training classes we offer. We needed a spot to deposit and organize training videos in a way they would use. We also wanted to start offering coaching and goal tracking to our agents, and felt that all of those goals aligned into one app.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our CEO found BrainX through a connection, and after meeting with Adeel and Junaid, we knew we had found the right team. They immediately understood our problems, and had excellent suggestions right from the beginning about how we could attack the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All along the way BrainX has been clear and communicated well. We began with our initial idea, and they broke it down into the technical requirements with phase deadlines, budgets and easy to understand deliverables. Anytime they had questions about our intent they ask to clarify, and give examples of ways the product can be even better or more elegant in the solutions along the way. We always know exactly what to expect from them.

How many resources from the vendor's team worked with you, and what were their positions?

We primarily communicate with just a couple of people, including the founder and CEO, but we know there are multiple people who work on the project within the company. I like having a point person, and they can delegate questions or issues as needed from there. BrainX is great in this.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We originally just planned for this app to be for our brokerage only, but we very quickly got interest from other brokerages we share ideas with. We have now sold the app to 2 other companies and are onboarding 2 more. We have more than 60% of our own agents using the app, which is a very large adoption rate for a tool in our industry. It's so easy to use, agents and brokerages love it.

Describe their project management style, including communication tools and timeliness.

Communication is prompt, and they are much better at it than I am! Their forecasts are very accurate, and they are clear and concise along the way.

What did you find most impressive or unique about this company?

Just so impressed with their ability to innately understand what we need and are looking for. We are not in the tech world, so have gone into some things a little blind if not naïve, but they have been so fantastic about providing ideas, understanding our goals, and helping us get there. We just really have loved working with this team, and are looking forward to keeping this partnership going. They are so easy to communicate with, turn out great work on time, and just have made this process so enjoyable!

Are there any areas for improvement or something they could have done differently?

I truly cannot think of anything. They have been amazing!

BACKGROUND

Introduce your business and what you do there.

I’m the Senior Director of Engineering at Perigon Health 360, a digital medication platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrainX Technologies?

We needed to augment our engineering staff to build our entire platform.

SOLUTION

What was the scope of their involvement?

BrainX has helped our engineering team build three platforms over the years. We used to be a vitamins company, so we first built a platform for tracking usages of our vitamin products out of our IoT dispenser. Since then, we’ve moved into the medication space, for which we’ve built a similar but more comprehensive platform. This platform helps us track our users’ medication usage, adherence, and compliance to the scheduled times they’re supposed to take their medications using our dispenser.

For these projects, BrainX has been involved in building the app, the backend system, and the dashboard. The main technologies we’ve used include Vue.js, Node.js, Laravel, AWS, Swift, and Kotlin.

What is the team composition?

Throughout our engagement, we’ve worked with two Android developers, two iOS developers, four backend engineers, and two frontend engineers. Additionally, Junaid (CEO) has consistently acted as the project manager.

How did you come to work with BrainX Technologies?

I found Junaid on Upwork years ago, and we started working together on our first project. Since then, both of our companies have grown exponentially, and we’ve continued working together.

How much have you invested with them?

We’ve spent over $500,000, probably close to $625,000.

What is the status of this engagement?

We started working together around June 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our most important success metric is the delivery of outputs. We work on sprint cycles, and BrainX has never failed to deliver on a sprint. This means that we estimate things correctly and can deliver the requested items. Oftentimes, we’ve been hard-pressed not to miss a deliverable on a sprint, but the few occasions we’ve actually missed a deadline have been due to unforeseen circumstances. In general terms, BrainX always delivers their work on time.

How did BrainX Technologies perform from a project management standpoint?

BrainX’s project management has been great. Junaid works with us as the project manager despite being the CEO, and we can see that he runs the ship. He’s constantly on top of releasing the apps and pushing PRs. We use Jira to manage the project and determine the deliverables, and we communicate via Slack and video calls.

What did you find most impressive about them?

We’ve built a great relationship with BrainX, and they’re now a part of our team, which is definitely one of their distinguishing qualities. They’re extremely responsive and capable of making adjustments in their time. They made themselves available for us based on the deliverables and our needs. I’ve worked with other contractors in the past, and they’ve not been nearly as responsive and dynamic as BrainX’s team has been.

Are there any areas they could improve?

I can’t think of anything that BrainX could improve on. Although everyone has room for improvement, they’ve been very responsive to our needs.

Do you have any advice for potential customers?

You need not only to set clear requirements but also listen to BrainX’s team. They’re very experienced and smart people, and they’re ready to be part of your team.

BACKGROUND

Please describe your company and your position there.

TCM Review Seminars provides prep courses for students studying for their licensing exams. The company was established in 2008. I am in the founder and president of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrainX Technologies, and what were your goals?

We hired in BrainX Technologies to develop a robust quiz plugin which we have been working on since 2019. It launched in Fall of 2020 and we worked on bugs and new features through 2021. This plug was an integral part of our business and would have set us up to corner the market for the work we do.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was recommended to us by our project manager who had used Brain X Technologies for previous builds. We interviewed other companies but opted for Brain X because our project manager's experience with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was to create a detailed quiz plugin with a complete dashboard that provided students with clear measurable scores and results that would help them determine their readiness for the exam. The administration side had a lot of flexibility in how the tests were set up. We provided a very clear and detailed plan for the design of the quiz app. I have been working in the field since 2008 and was very clear about the kind of features that were needed.

The beta was completed in Dec. 2019 and the app launched in 2020. There were issues with the plugin from the start with data disappearing from user accounts, user being timed out of the plugin during tests, etc. Brain X was able to fix most of the issues. The plugin hooked into our membership plugin Wish List Member and is used on a Word Press website.

How many people from the vendor's team worked with you, and what were their positions?

We worked mostly with Adeel and the developer M.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The plugin was riddled with issues from the start. It should have helped us corner the market but the functionality was flawed. Students were timed out in the middle of the exams. Scoring was not correct. We had issues with it all the way through Summer of 2021 when we finally got all the bugs fixed. I know it takes time with custom builds to get everything working correctly.

Describe the impact this engagement has had on your business.

In Spring of 2021, we saw a huge bump in our sales due to other improvements and perhaps due to the quiz app. That was also when we realized that the quiz app was inherently flawed. M built is so that every time a student answered a new question in quiz it would send an ajax call to our host server. Because of the added traffic on the site, this meant large overage charges due to the extra strain placed on the server. We talked with M about a fix for this. We tried to move hosting companies.

When M and Adeel realized that the only way to correct the issue was a rebuild, they walked away leaving us $15k in the hole with a useless plugin. They will not even provide a plugin map so we can at least have something to go to another developer with to start the rebuilding process. Another thing is that it hooks into WLM, there is no way for us to walk away from WLM without have to rearchitect the plugin. The entire design lacks flexibility and functionality.

Describe their project management style, including communication tools and timeliness.

We worked using Skype and project management tool. The deliverables were always on time but not always done to the specifications.

Is there anything that the vendor did well or that you would consider a strength

Honestly, at this point. Nothing. It has been one giant headache working with them.

Are there any areas for improvement or something they could have done differently?

Yes! Better design, better architecture. Honesty. Stand by your product and ensure that it is function as it should be.

BACKGROUND

Please describe your company and your position there.

Just Thrive was built with one simple goal in mind: To bring products and information you can trust so you can feel confident taking back control of your health. Our line of wellness supplements has the most scientifically-verified results in the industry. For you that means no guesswork, and no unknowns... You can feel confident you’re giving yourself and your family the best. My position: I am the Operations Manager at Just Thrive. I work in all realms of the company with a specialization in development and project management. I've been with JT for almost 3 years now.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrainX Technologies, and what were your goals?

Our website was created and moved to a different development team that wasn't necessarily saavy with Shopify and other 3rd party systems. It was slow, the previous development teams turnaround wasn't what we as a company wanted. We reached out to BrainX after hearing about their performance from another like company. I met with Umair, and he was quick to share some solutions that they could provide. Our goals were to completely change our PDP's as well as convert our Funnels to Carthook. Two massive undertakings. Not only do they develop, but they maintain and assist with our site and systematic operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our COO goes to a conference called "CO" - He has vast connections to a lot of similar companies. A good collegue had mentioned the amazing success they've had with BrainX Tech. So we were very inclided to establish a meeting and work with them. Factors- Prompt timing on projects, amazing communication, suggestions and honest feedback, amazing work ethic.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work focuses around our frontend ane backend website development. The scope of work starts with our needs, wants or even BrainX suggestions of impowerment or betterment of our systems. We meet weekly with our development team to go over current projects that range from updating landing pages to aiding in fulfillment API set up. With landing pages, they are always honest in timeframes- we get the creatives, the copy, and then we assign to the team the development aspect, and the tangible being a fully tested landing page completion and review > then edits if necessary. We work in Asana as well as in slack- all communications are within Asana.

How many people from the vendor's team worked with you, and what were their positions?

1 Project Manager and 3 Full-Stack Developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the re-launch/redesign of our site, we've seen customer c-sats increase with the implementation of our customer portal (88% previous to 96.7% currently) We've also increased monthly revenue by 10% by perfecting transactionals, website speed, implementing changes promptly that are tested by our CRO team and approved/implemented and tested by BrainX Tech.

Describe their project management style, including communication tools and timeliness.

We work within Slack and Asana all through the week if necessary. We have weekly meetings to connect and talk about current project process and upcoming projects that are in Asana. Their project management style is SCRUM, which helps get large projects finished in a timely manner, while still hashing out some of the smaller tasks.

What did you find most impressive or unique about this company?

We're impressed by their communication, detail, honesty, and ability to hit deadlines. If they feel it isn't going to work, they will state it so, but also provide options. They do not miss deadlines- and each day they end with a "Daily Update". I feel like they aren't a 3rd party company- they truly are a part of our team.

Are there any areas for improvement or something they could have done differently?

I would love to see a more "visual" QA system. While they are very quick to get projects out and about, we have had to go a few rounds of edits to ensure functionality and clear some copy issues- which isn't all them, sometimes we have all the edits. (a typo) - However, they never press anything LIVE, until we've give an "all clear". And if there ever is a site issue, they are right on it to fix it.

BACKGROUND

Introduce your business and what you do there.

I’m the COO for Native Path, an online health and wellness company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrainX Technologies?

BrainX handles all of our marketing tech integration, website edits, and maintenance. 

SOLUTION

What was the scope of their involvement?

BrainX is like a full-stack team that handles everything, including Facebook Pixels, development of the funnel itself, product mapping, and fulfillment house.

They’ve built our site, so they do development work. They customize code Pixels and different variants of the site. If we want to update a cart, a sales page, a landing page, or a funnel, they can handle all the custom coding. 

They also handle the integrations. If we want to add a third-party app, such as an SMS capture, they’ll integrate third-party apps into the site. They’re well-versed in everything about Shopify — from sales pages, themes, and online stores to products, payment gateways like ReCharge and Stripe, and subscription processing. 

What is the team composition?

We’ve worked with four people from BrainX. 

How did you come to work with BrainX Technologies?

We found them online. We were looking for some tech solutions, and we originally brought them in for a single project. It was a great experience and their price was affordable, so we decided to give them more responsibility and keep adding to the workload. 

How much have you invested with them?

We’ve spent around $12,000–$18,000. Their hourly rate is extremely affordable — $20 an hour. 

What is the status of this engagement?

We started working with them in January 2019, and our partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BrainX hasn’t done anything specifically to increase our average order value. That comes from our marketing team, and they just implement it. However, they have a great execution speed. 

They have extremely detailed processes in which very few things ever fall through the cracks in the two years that we’ve been working with them. We send them something, and we never have to follow up and ask them if they’ve looked into it. 

The team is honest and gives status updates. They’re extremely friendly people who work hard and are reliable, consistent, and timely. It’s really a pleasant experience. 

How did BrainX Technologies perform from a project management standpoint?

BrainX does a great job, and it’s only getting better. Because they’re in Lahore, Pakistan, they’re consistently adding in US-based time zones to have a full-stack coverage. As a result, if we have an issue at 11:30 PST, they’ll have a resource who is available at that time. 

They’ve done a great job of rising to the challenges of a virtual and global workforce. You send them a message on what you want to be done and you’ll get consistent feedback until it’s done. There’s very little hand-holding or micromanagement happening. 

What did you find most impressive about them?

Tech work is tech work. If you just see the finished product, you can look at two things and say they’re the same — unless you really understand how a website was designed and built.

However, one of them could be built with a strong foundation and clean code, and the other one could be built with duct tape and sticks and the output would be the same. That latter one might break over time. I like the quality of their work compared to someone else. They do the same work that other tech companies do, but what sets them apart is the fact that they do it quickly and affordably. 

I’ve never given them a task that they’re unable to complete. It might be a task that’s new to them, but they’ll take it, do their research, and come back to give us a solution. We have our tech team talk to theirs to know the best way to implement what we want to do. 

That level of personalization is really important. We’re not just a number in a long list of clients. They almost act like an internal resource and not an external hire. They don’t feel like a third-party hire, a consultant, or a contractor; they feel like our own internal tech team. They care about what we’re working on, which is really impressive.

Are there any areas they could improve?

We had a call with them about this exact topic, and that’s the exact question they asked me. One of the things we touched on is having more resources available in US-based hours in case of emergency. 

A lot of stuff can wait until the next day or that evening when they get online. However, in certain cases, the cart goes down, we want the tech person to be jumping on it within 20 minutes. They understand that, and that’s why they’re adding additional resources. That’s the one area that I think can be improved upon and they are excellent. 

Do you have any advice for potential customers?

Selfishly, I want to say don’t work with them because I don’t want them to become so busy that we become a number. Growth and scale can do things to companies. We haven’t seen what BrainX will do with growth and scale, but we want them to succeed. 

I want them to grow and trust they’ll handle that growth with grace and ease. To someone thinking about working with BrainX — no pun intended — it’s a no-brainer. They do fantastic work for an amazing price and you won’t find a team better equipped for that price point.