Customer Service Outsourcing for Photography Accessory Equipment Retailer
- Customer Service Outsourcing
- $200,000 to $999,999
- Jan. 2020 - Ongoing
- eCommerce
- Australia
- 11-50 Employees
- Online Review
Boldr. provides customer service representatives (CSRs) to respond to customer inquiries via various channels. This includes troubleshooting problems, providing product/service information, and addressing complaints.
The engagement has led to a significant increase in revenue conversion rate, exceeding the client's business goals. Boldr. has been professional and responsive throughout the workflow. Their customer-centric approach and Innovative solutions have stood out in the partnership.