Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The biggest success stories of our collaboration with Binary Republik are tracking and real-time insight, efficiency, and improved user satisfaction. Before implementation of Binary Republik's solution, there was no way to track the progress of the inventory or the number of audits in the quality management system. The solution they developed provided insight into how long it took to address inventory management issues. They created a dynamic pull-up system to generate reports, and they allowed crucial insight to be available to executives on the fly. Plus, Binary Republik streamlined collaboration processes, which resulted in more efficient workflows and performance improvement for our clients.
Uptime is dependent on the server, unfortunately. That is in the client's hands and out of our control. In terms of crash instances of SharePoint itself, we've only had two crashes in five years, which were due to the incorrect application of rollups by the client.
How did Binary Republik perform from a project management standpoint?
We have standing meetings with Binary Republik's project manager once a day while projects are ongoing. If we require discussions with the developers, we will schedule them for the upcoming days. There's no question about getting a hold of resources. Binary Republik is good at dealing with time zones, more or less working within our business hours, even though they are nine and a half hours ahead.
We typically put together requirements documents and a project plan. We have very good email communication, and Binary Republik will always pick up the phone if there is a significant issue.
What did you find most impressive about Binary Republik?
Their biggest strengths are their in-depth knowledge of SharePoint and their ability to produce quality output while sticking to the original estimate.
Are there any areas Binary Republik could improve?
I wish that Binary Republik has more skills outside of SharePoint, since I'd like to work with them on other stuff. We're all constrained by our headcount, though.
What tips or recommendations could you share that might increase the likelihood of success with Binary Republik?
As with anything, the devil is in the details; Binary Republik is very good at thinking things through. I've been outsourcing since before it was fashionable, and have found that Indian developers don't say no. There's a pregnant pause before they answer, which indicated that they actually do want to say no, typically. Binary Republik is one of the few companies which has actually refused us, suggesting alternatives. This is why I like working with them. They won't amend requirements to make things simpler for themselves but will come forward and examine the issue when there is a question.