Bighorn Web Solutions

BACKGROUND

Please describe your company and position.

I am a manager of Bozeman Trail Gallery

Describe what your company does in a single sentence.

Fine art gallery specializing in 19th and 20th century western art, American Indian beadwork, Navajo rugs, and cowboy collectibles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bighorn Web Solutions to accomplish?

• recover our website

SOLUTION

How did you find Bighorn Web Solutions?

• Referral
• Other

Why did you select Bighorn Web Solutions over others?

Referred to me

How many teammates from Bighorn Web Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website crashed and disappeared. Caleb was able to recover the website and remedy problems through the host. He has been available for any questions and concerns regarding the website. Basically, he was able to rebuild our website and has been available since then for any problems we have encountered. We know nothing about the technical side of websites and hosting. Caleb was able to recover and rebuild our website, handling all aspects to get us up and running again.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website is up and running again, allowing us to continue business on the internet. Caleb at Big Horn Web Solutions saved us tens of thousands of dollars by recovering and updating our website. Without him we would have had to rebuild a website entirely. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We could not be happier. Caleb at Big Horn Web Solutions fixed something we thought couldn't be done and no one else was able to accomplish. He did it in a timely manner and has been available for any questions or concerns that we may have. 

What was your primary form of communication with Bighorn Web Solutions?

In-Person Meeting

What did you find most impressive or unique about this company?

Our problem was treated as a priority, and someone has been available to help whenever we need them. They not only fixed our concern, but have made themselves available after the project was completed. Not only are they very good at what they do, but they are also very nice and approachable. 

Are there any areas for improvement or something Bighorn Web Solutions could have done differently?

I cannot think of any changes that need to be made at this time. We are very satisfied customers!

BACKGROUND

Please describe your company and position.

I am the Director of Technology of THE ONLY CO LLC

Describe what your company does in a single sentence.

Ecommerce marketing and development and brnad building. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bighorn Web Solutions LLC to accomplish?

• Conversion Rate Optimization
• Shopify Theme Development
• Custom ERP Application Development

SOLUTION

How did you find Bighorn Web Solutions LLC?

Online Search

Why did you select Bighorn Web Solutions LLC over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Bighorn Web Solutions LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Bighorn Web Solutions LLC focused on developing a custom Shopify theme specifically tailored for conversion rate optimization and seamless integration with our existing ERP system. Key deliverables included designing a conversion-focused, fully responsive Shopify theme with features like optimized product pages, enhanced navigation, and strategic call-to-action placements aimed at driving more sales. 

They also integrated our ERP system to ensure real-time inventory updates, automated order processing, and streamlined customer data management. In addition to theme development, they provided ongoing support to refine the user experience and continuously improve conversion rates through data-driven enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After implementing the custom Shopify theme and ERP integration, we saw a significant increase in conversion rates and a jump up in average order value (AOV) within the first three months. Our optimized user experience also led to a significant reduction in cart abandonment rates. Additionally, the ERP integration improved operational efficiency by automating inventory management and order fulfillment, reducing manual errors and processing time by over 30%. 

These results clearly demonstrated the success and impact of the project on both our sales performance and backend operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bighorn Web Solutions LLC demonstrated solid project management skills throughout our engagement. They kept the project on track with clear timelines and regular check-ins, ensuring we were always updated on progress. Most deliverables were completed on time, and when unexpected challenges arose, they communicated promptly and adjusted timelines transparently. 

Their responsiveness to our needs has been commendable; they were quick to address questions, implement feedback, and adapt to changing requirements. While there were occasional delays due to third-party dependencies, they remained proactive and solution-focused, keeping the project moving forward smoothly.

What was your primary form of communication with Bighorn Web Solutions LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Bighorn Web Solutions LLC was their deep understanding of e-commerce and their focus on conversion optimization. They didn’t just build a Shopify theme; they strategically designed every element with growth and user experience in mind. Their ability to blend technical expertise with data-driven insights was unique, allowing them to deliver solutions that were both highly functional and tailored for driving results. 

Additionally, their seamless integration of our ERP system into the Shopify platform showed their versatility and commitment to delivering end-to-end solutions that truly align with business objectives.

Are there any areas for improvement or something Bighorn Web Solutions LLC could have done differently?

One area for improvement with Bighorn Web Solutions LLC could be better handling of third-party dependencies. While they were proactive and communicative, there were a few instances where progress was slowed due to delays from external integrations. Improving contingency planning for such scenarios or setting clearer expectations upfront could help keep timelines more consistent. 

That said, they were always quick to find solutions and did a great job minimizing the impact of these blockers on the overall project.

BACKGROUND

Please describe your company and position.

I am the Head of Client Performance and Partnerships of Dopple

Describe what your company does in a single sentence.

We provide 3D product configurators for ecommerce brands by building 3D art, layering in configurability, and publishing assets to our Dopple platform that can be embedded into e-commerce sites. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bighorn Web Solutions LLC to accomplish?

• Build an easy integration for them to use to successfully embed our 3D product configurator into the client site
• Implement a 3D product configurator that we built with the development resources from Bighorn Web

SOLUTION

How did you find Bighorn Web Solutions LLC?

Referral

Why did you select Bighorn Web Solutions LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Bighorn Web Solutions LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This is our second project working with Big Horn on designing and developing a 3D product configurator. My company works to build the 3D assets and configurability/code associated with the 3D assets and Big Horn designs the configurator front end and integrates it into our client (and theirs) e-commerce website. In this case they integrated our product into the client's new Shopify site. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Big Horn team provided us with a test site link to monitor progress as well as to monitor and inspect any existing bugs delivered to them through our code for us to troubleshoot together.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bighorn Web Solutions LLC has delivered our clients exceptionally high-quality experiences. They have the highest level of professionalism, have taken on very complex project requirements, and helped us stay on time, and on budget with our client and their deliverables. We have regular check ins as needed to continue to make progress through virtual meetings or email troubleshooting/bug resolution. We never wait more than 24 hours for a response.

What was your primary form of communication with Bighorn Web Solutions LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Big Horn is a small team with product expertise that spans many different areas of e-commerce so we were able to work quickly and efficiently on delivering alongside each other. Caleb and his team are incredibly personable and also offer direct and actionable feedback to our team that allows us to improve our overall partner experience. 

Are there any areas for improvement or something Bighorn Web Solutions LLC could have done differently?

We have no areas of improvement to mention at this time. We are excited to continue to bring client sites to life through their services and to recommend them to our client base should our clients ever need e-commerce support.

BACKGROUND

Please describe your company and position.

I am the Founder of Outer Acres Supply CO

Describe what your company does in a single sentence.

We are an online store that sells outdoor supplies and gear. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bighorn Web Solutions LLC to accomplish?

• Shopify Headless Ecommerce Development

SOLUTION

How did you find Bighorn Web Solutions LLC?

Online Search

Why did you select Bighorn Web Solutions LLC over others?

• Close to my geographic location
• Great culture fit

How many teammates from Bighorn Web Solutions LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to optimize our ecommerce presence and focus on the best user experioence possible to maximize our revenue potential. Ultimately we did a complete redesign and went with a custom headless theme implementation using Shopify's Hydrogyn and Oxygen setup. We also had the  Sanity.io CMS integrated to allow for an enhanced CMS and content management capabilities. Bighorn was an absolute dream to work with. They expertly and professionally delivered the following: 

• Thrid party app audit
• Functional needs analysis
• ERP integration for inventory/pricing sync automation
• Headless theme design
• Headless theme development
• Various integrations with thrid parties intot he theme for user experiences (e.g. FourSixty for social feed)
• Sanity.io development into the theme for our CMS needs
• Conversion rate optiomizations 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our converstion rate more than tripled
• We now have a fully automated ERP integration for syncing pricing and inventory 
• Our content management team is in the driver's seat for CMS updates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• On time and budget. 
• Very communicative and proactive team. 
• They offered suggestion to streamline communication and requirements gathering. 
• They were very hands on and lead our team through the entire design/build/release process. 
• They made it so simple and easy for us to manage while still being buys running the day-to-day. 

What was your primary form of communication with Bighorn Web Solutions LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

High quality work. Very few bugs or issues that got proactively caught and resolved quickly. The team goes above and beyond to ensure quality and does not nickel-and-dime us for every little thing we ask for. They "get it". Highly recommend. 

Are there any areas for improvement or something Bighorn Web Solutions LLC could have done differently?

Not necessarily. We threw a lot at them but they still handled everything like true professionals. You can tell they are veterans and know what they are doing. 

BACKGROUND

Introduce your business and what you do there.

I'm the e-commerce director of Donovan Marine, Inc., a wholesale distributor specializing in marine supplies, serving customers from its base in New Orleans, Louisiana.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bighorn Web Solutions LLC?

We hired Bighorn Web Solutions LLC to complete our multiyear e-commerce website project, completely replacing the existing legacy platform that accounts for a significant portion of the sales volume handled. After years of struggling to have the project completed by DCKAP, we hired Bighorn Web Solutions LLC to get us over the finish line.

SOLUTION

What was the scope of their involvement?

Bighorn Web Solutions LLC has helped us take the initial work done by DCKAP, which had stalled out, to help bring the website into a functional state while also implementing many customizations and upgrades required for various business functions. The team has assisted with transitioning much of the website's functionality from the existing DCKAP integrator app to direct communication between the website and our ERP, P21.

On top of this, Bighorn Web Solutions LLC has also helped build and develop a PIM application leveraging the open-source Pimcore. Due to DCKAP suddenly ending support for the PIM program they were offering, we needed to develop a solution on a short timeline, and Bighorn Web Solutions LLC has helped us achieve this under difficult circumstances.

What is the team composition?

We've worked with four teammates from Bighorn Web Solutions LLC.

How did you come to work with Bighorn Web Solutions LLC?

A former employee found and hired Bighorn Web Solutions LLC through a referral after working with DCKAP on the project previously.

How much have you invested with them?

We've spent around $500,000.

What is the status of this engagement?

We started working with Bighorn Web Solutions LLC in August 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main outcome we're looking for is to transition away from our legacy website, hopefully leading to an increase in business done through our e-commerce platform. We're not currently at a stage where we can measure the success on that front, but we currently have over 2,000 customers fully transitioned and ordering through the new website, which is great and will continue to grow by the week.

We hope to fully migrate early next year, with the 2026 season being our real first opportunity to measure the success of the new platform. The number one metric that will be used to measure the success of the website will be the percentage of business e-commerce accounts for. This has been steadily increasing even on the legacy platform, and the hope is that with the upgraded website, we'll see even more growth here.

We're also hoping to increase business from customers who currently do a lot of business with our competitors due to their e-commerce platforms. Obviously, customer feedback and satisfaction with the new platform will also play a major role in measuring success.

How did Bighorn Web Solutions LLC perform from a project management standpoint?

Meeting deadlines with deliverables on time has fluctuated throughout the project due to various circumstances. This has been a very complex project that has involved a lot of priority changes and complications throughout the project, many of which haven't been caused by Bighorn Web Solutions LLC. Some different projects throughout the year have ended up taking longer than the initial proposed timeline, namely the Pimcore solution scope, which has greatly exceeded the initial plan.

Our primary form of communication with Bighorn Web Solutions LLC has been Slack and weekly meetings over Google Meet.

What did you find most impressive about them?

Bighorn Web Solutions LLC's ability to find solutions to our complicated business requirements and their flexibility to adapt to the changing requirements necessary has been incredibly impressive. The team has been able to take our requests and quickly pivot to find solutions in a seamless way.

Throughout the project, there have been many instances where we've essentially completely overhauled key functionality of the website, and this has required the patience and adaptability the Bighorn Web Solutions LLC team has displayed in order to accomplish this.

Are there any areas they could improve?

There have been times during the Pimcore development when we've had little to no communication with the lead developer on this portion of the project. That has made things a bit challenging and, in my opinion, has probably resulted in some delays that could have been avoided during that specific period.

Do you have any advice for potential customers?

During the main development period, we've had direct communication with the lead developer, Daniel (CEO), who has been incredibly communicative and easy to work with.

BACKGROUND

Please describe your company and position.

I am the Funnel Architect

Describe what your company does in a single sentence.

We help innovative businesses with B2B Growth Marketing through an omni channel approach.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Bighorn Web Solutions LLC to accomplish?

• Web Dev / UI / UX

SOLUTION

How did you find Bighorn Web Solutions LLC?

Referral

Why did you select Bighorn Web Solutions LLC over others?

• Referred to me
• good case studies

How many teammates from Bighorn Web Solutions LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Amazing experience working with the team over at Bighorn Web Solutions!
From the start, they really took the time to understand our business and what we needed. Their team is incredibly skilled, and they delivered a solution that exceeded our expectations.

They transformed our website into a high-performing, user-friendly site that’s already boosting our sales. What impressed us the most was how they anticipated our needs and provided solutions that perfectly matched our goals. Another thing that really stood out deep understanding of Magento and Shopify. 
Communication was always clear, and they met every deadline. 

If you’re looking for a reliable partner for e-commerce development, Bighorn Web Solutions is the way to go. They’re a one-stop shop for everything e-commerce, and we couldn’t be happier with the results!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Good redesign: We felt that the redesign made sense, and got lots of good feedback around it.
• Increased Conversion Rate: The improved UI and user experience made it easier for customers to navigate the site and complete their purchases.
• Lower Bounce Rate: The bounce rate on the site decreased, indicating that users were more engaged with the content and found the site more appealing and user-friendly.
• Improved Page Load Times: Page load times were reduced, leading to a smoother user experience.
• Positive Customer Feedback: Received positive feedback from customers regarding the new design. Many mentioned that the site was easier to use and visually more appealing, which reinforced the success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time, great communication on when it'll be delivered. Constant updates. Always responded to our needs and requirements.

What was your primary form of communication with Bighorn Web Solutions LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their communication and ability to deliver results as promised.

Are there any areas for improvement or something Bighorn Web Solutions LLC could have done differently?

Not really, everything went super well on this project.