What evidence can you share that demonstrates the impact of the engagement?
Our rankings on Google have substantially improved. Of course, this fluctuates as Google changes its algorithm. We’ve been with Big Leap for a long time and they deliver results.
How did Big Leap perform from a project management standpoint?
They’ve performed well. Like any long-term relationship, there have been a few hiccups, but they’ve always resolved issues in a timely fashion. They told us when we should expect results, and they delivered ahead of that timeline.
We communicate via email and phone. We have a conference call about once a month and email between meetings.
What did you find most impressive about them?
They deliver great results.
Are there any areas they could improve?
I’ve has several different account managers over the years, and it would be easier if they improved their employee retention.
Do you have any advice for potential customers?
Define what you’re trying to accomplish, set realistic expectations, and determine a timeline. By doing so, you can monitor progress within that timeframe.