What evidence can you share that demonstrates the impact of the engagement?
I worked with Big Leap for two years and they far exceeded our expectations. We had specific goals about what we wanted to see on the first page of results for certain keywords and Big Leap hit all of our goals. In addition, they developed even better content than we used to have. Anytime there was a crisis with the company, they were always there to lend a helping hand.
How did Big Leap perform from a project management standpoint?
Their communication and reporting were excellent. They stayed on top of everything when it came to phone calls and meetings, so I never had to remind them of anything. They updated the list of projects weekly, so we knew what was happening. We were in constant communication over the phone and email, and we also had in-person meetings.
What did you find most impressive about them?
They paid attention to what was most important to us. Also, they invested a lot of time in doing the reporting that we needed and that our CEO liked.
Are there any areas they could improve?
I can't think of anything. It was a great relationship.
Do you have any advice for potential customers?
Be transparent. They can't read your mind, but they will pay attention to every single idea, complaint, or thought that you lay out for them. They're an exceptional team. I highly recommend them.