Strategic SEO & Content Marketing

Big Leap is an organic digital marketing agency, focused on creating custom and personalized solutions for our clients.

We combine elements of organic search (SEO), online PR, content marketing, and marketing automation to create an organic marketing campaign that not only drives traffic but also delivers customers.

Big Leap has been recognized for its growth (Inc 5000, MWCN Utah100), for its marketing success (Impact Award, AMA), and also it's amazing culture (Best Companies to Work For).

 
$1,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2008
Show all +
Lehi, UT
headquarters

Portfolio

Key clients: 

Avis Budget Car Rental, Pluralsight, Workfront, Nu Skin, Instructure, Alphagraphics, Extra Space Storage, Purple Mattress, Vivint

Reviews

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SEO for Retail Home Goods Marketplace

"The team did a great job handling our changes at any time in stride."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
Feb. 2019 - Feb. 2020
Project summary: 

Big Leap provided SEO services for a retail marketplace. The team was also responsible for creating and posting content in the form of blog posts.

The Reviewer
 
51-200 Employees
 
Evansville, Indiana
Tarron Acuff
Director of Web Operations, eLuxury
 
Verified
The Review
Feedback summary: 

The engagement led to an increase in rankings and a 10% growth in organic traffic. Big Leap establishes a seamless workflow, communicating consistently and effectively and responding in a timely manner. The team is personable, hard-working, and knowledgeable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of Web Operations for a retail eCommerce company in the home & kitchen sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

We hired Big Leap to be an extension of our team and to continue SEO on the website.

What were your goals for this project?

We wanted to improve rankings for existing search terms as well as new terms.

SOLUTION

How did you select this vendor?

After interviewing several agencies we decided they best fit what we were looking for from their past experience in our industry.

Describe the project in detail.

We started off helping them get familiar with our brand and SEO goals. Along with SEO services, the team assisted with content creation through blog posts.

What was the team composition?

We had a team of 4. Team lead was Ryan, and our main contact was Whitney/Taylor.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our rankings steadily increased even after the major updates that Google pushed out in 2019. Our organic traffic improved 10% from 2018 > 2019 in such a competitive space we are in.

How effective was the workflow between your team and theirs?

The team has always been well prepared and the communication is excellent. They respond in a timely manner via email or about to jump on a phone call if needed. We used zoom for conference calls to review reports, discuss strategy, etc.

What did you find most impressive about this company?

The team did a great job handling our changes at any time in stride. They even stepped out of their responsibility at times to help us in other areas not related to SEO.

Are there any areas for improvement?

I believe this will be different for each client they work with, but for us I could not ask for much more. Hopefully, I will get to work with them again in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Mktg. for Identity Protection Firm

"They know their stuff, and the results have been amazing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Ongoing
Project summary: 

Big Leap provides digital marketing strategy and implementation for an identity protection solutions firm.

The Reviewer
 
201-500 Employees
 
Salt Lake City, Utah
Katrina Dobieski
Web Content & Mktg. Team Member, Venafi
 
Verified
The Review
Feedback summary: 

Thanks to Big Leap, the client has experienced remarkable growth in terms of traffic and keyword rankings. The team's proactive, flexible approach has made for a fruitful engagement. Customers can expect a partner that is detailed-oriented and delivers excellent work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Venafi is a leading cybersecurity company that specializes in machine identity protection solutions for the Global 5000. I share responsibilities on the Digital Marketing and Web team, and have worked with Big Leap for over a year.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

Big Leap was brought on to help us increase engagement and traffic to our site, which had gone through a few massive changes, structural and otherwise. We were in a recovery zone, and needed to get back to par - and above.

What were your goals for this project?

We wanted to show healthy growth in website traffic, and begin to rank for articles within our industry.

SOLUTION

How did you select this vendor?

We did some shopping, and decided Big Leap seemed a concrete bet for our investment. We honestly didn't know a lot about them when we started, but in the selection process, they distinguished themselves.

Describe the project in detail.

They are aggressive in their attack, constantly refining their strategy and giving us new ideas.

What was the team composition?

We had a Project Manager and a separate team leader for more specific inquiries like SEO. Later, the team evolved to include a YouTube expert when the need required it.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have consistently seen astronomical figures in our improvement rates. Organic traffic growth has increased by nearly double in the past year, and we continue to increase in rank for targeted keywords, topics and conversions based on strategic direction from Big Leap. They know their stuff, and the results have been amazing.

How effective was the workflow between your team and theirs?

The workflow was seamless, so long as we could keep up with them. There was no lack of initiative - we really felt as if they were just off-site branches of our team, as committed, or more, to our goals as we were.

What did you find most impressive about this company?

Big Leap's diligence, specificity and granularity towards our goals blew me away. We often have 45 minute meetings packed full of relevant metrics that they have consistently over-achieved on. We have had to readjust our goals on our side because they were making us look so good - the amount of growth was unreal, and they really zeroed in to some untapped potential.

Are there any areas for improvement?

Nope. Just making sure we can keep up with them and keep a clear line to objectives, responsibilities and next steps. The only thing we need help with is organizing all their good suggestions so we can implement, and accomplish out game plan by next time! They are great.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Dependable, but flexible and human.
  • 4.5 Cost
    Value / within estimates
    Worth every penny.
  • 5.0 Quality
    Service & deliverables
    Excellent. They know and are proud of every data point.
  • 5.0 NPS
    Willing to refer

SEO Partnership with PPC & Web Dev Agency

"I find them to be good stewards, not just good vendors."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2019 - Ongoing
Project summary: 

Big Leap was hired as an SEO partner for a web development & PPC agency. Along with providing SEO services, the team assisted with content creation through blog posts. 

The Reviewer
 
1-10 Employees
 
Salt Lake City, Utah
Owner, Develop Bright
 
Verified
The Review
Feedback summary: 

Big Leap's approach is well-executed. Their collaborative approach complemented their professional management style. Their responsiveness is also noteworthy. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Develop Bright is a website development and PPC agency. We host, manage, and maintain a number of clients that span industry. I'm a Co-Founder and Owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

Big Leap assists with our overflow SEO work and Content Creation (blogs).

What were your goals for this project?

The goal was simple; to find a strategic SEO partner so we could focus on what we do best while still giving some of our customers the option of a more defined SEO approach.

SOLUTION

How did you select this vendor?

We met Big Leap through another partner and did our research. Big Leap and Develop Bright met a few times and they ultimately beat out about 5 other companies.

Describe the project in detail.

Big Leap is who we leverage for our overflow of SEO. Because we have such expertise in PPC and Websites, we made a conscious decision to focus on these aspects. As such it was pivotal we find someone familiar with SEO that would enable our customers for growth; Big Leap has been that partner.

Before recommending them to our customers, we wanted to see their skill. For this reason we've been having Big Leap perform SEO for us for the last couple of months, and as someone with deep experience in the marketing world I can tell already that they know what they're doing.

What was the team composition?

They've had about 4 people involved the majority of the time, with our main contacts being Dustin and Matt.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their approach is what has mostly been a success metric so far. It's early for us to be ranking to where we'd like to be, but the plan they've laid out has been great and they've executed it exactly as they said they would.

How effective was the workflow between your team and theirs?

Their team has been super collaborative, with weekly calls and emails. We use Zoom, phone calls and email to engage back and forth. Both of our contacts are absolute rockstars. Their leadership is always willing to talk and they've been very responsive to concerns.

What did you find most impressive about this company?

I find them to be good stewards, not just good vendors. We've already had people reach out to us because Big Leap takes care of their own. Just through conversation they continue to keep us in mind, as well as their other customers, to see how we can all help their great big ecosystem.

Are there any areas for improvement?

None come to mind at this point in time.

5.0
Overall Score Great company. Great culture. Great service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Always responsive and willing to schedule time as it works for us.
  • 4.5 Cost
    Value / within estimates
    Cost-effective for the work they do. Great ROI potential for any brand.
  • 4.5 Quality
    Service & deliverables
    They've been very organized and easy to work with.
  • 5.0 NPS
    Willing to refer
    We consistently recommend Big Leap when we're not able to take on what's at hand.

SEO & Web Dev for Law Firm

“They told us when we should expect results, and they delivered ahead of that timeline.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2013 - Ongoing
Project summary: 

Big Leap developed a website and provided SEO services for a law firm. Based on the project’s initial success, they’ve developed an ongoing and long-term partnership.

The Reviewer
 
Austin, Texas
Eric Harron
Managing Partner, Law Office of Eric Harron
 
Verified
The Review
Feedback summary: 

The site’s Google rank has improved substantially. Big Leap is a reliable partner who has managed the project well over many years. Their team always delivers on time and is accessible via phone or email.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing partner of a small law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Leap?

We wanted to bring in more criminal defense clients.

SOLUTION

What was the scope of their involvement?

They helped us exclusively through SEO and website development. So basically, we had an existing Web site that was good as a secondary source, but no one is finding us organically. Big Leap helped us restructure to attract more clients. I’ve since been a customer of theirs for many years.

What is the team composition?

For this project, I worked with two people, but over the years, I’ve worked with many others.

How did you come to work with Big Leap?

I was Googling other businesses that were having positive results, but they weren’t competitors of mine because they’re based in other cities. When I found some people that were ranked high, I was able to convince them to tell me who they were using and they were using Big Leap.

How much have you invested with them?

We’ve spent $197,000.

What is the status of this engagement?

We started working with them in May 2013 and have continued to work with them since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our rankings on Google have substantially improved. Of course, this fluctuates as Google changes its algorithm. We’ve been with Big Leap for a long time and they deliver results.

How did Big Leap perform from a project management standpoint?

They’ve performed well. Like any long-term relationship, there have been a few hiccups, but they’ve always resolved issues in a timely fashion. They told us when we should expect results, and they delivered ahead of that timeline.

We communicate via email and phone. We have a conference call about once a month and email between meetings.  

What did you find most impressive about them?

They deliver great results.

Are there any areas they could improve?

I’ve has several different account managers over the years, and it would be easier if they improved their employee retention.

Do you have any advice for potential customers?

Define what you’re trying to accomplish, set realistic expectations, and determine a timeline. By doing so, you can monitor progress within that timeframe.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Strategic Partnership with Digital Marketing Agency

“They deliver high-quality content that performs.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2014 - Ongoing
Project summary: 

Big Leap serves as a collaborative and strategic partner to a digital marketing agency. Services include execution work for clients, content creation and copywriting, and onsite SEO.

The Reviewer
 
11-50 Employees
 
Phoenix, Arizona
CEO, Digital Marketing Agency
 
Verified
The Review
Feedback summary: 

Big Leap’s content has accomplished month-over-month increases, with skyscraper content achieving a position 0 ranking in the Google answer box section. The team demonstrates strong project and account management capabilities through effective systems and processes. They communicate well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Leap?

We wanted a collaborative and strategic partnership.

SOLUTION

What was the scope of their involvement?

Big Leap does some of the execution work for our clients. They provide content and copywriting services, and they do onsite SEO.

What is the team composition?

We’ve worked with four people, mostly Cassara (Digital Marketing Manager, Big Leap) and Rachel (Digital Marketing Director, Big Leap).

How did you come to work with Big Leap?

We’ve worked with them for a long time. We started our partnership again last year.

How much have you invested with them?

Since we began working together last year, my company has spent $10,000–$25,000.

What is the status of this engagement?

We worked with them for the first time in 2014, and then again in December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They deliver high-quality content that performs. We continue to see month-over-month increases for all content creation. They’ve delivered skyscraper content that has performed well and gotten us in Google’s answer box section.

How did Big Leap perform from a project management standpoint?

From a project management perspective, they’re getting the work done. Communication and strategy planning is good. They have their systems and processes built out, and their deliverables are high-quality. We typically communicate via phone and email.

What did you find most impressive about them?

I’ve been impressed by how performance-focused they are. They also have a strong approach to digital marketing and communicate well.

Any advice for potential customers?

Ask to meet your account manager so that you have a feel for their communication style and overall approach. Their account management is strong.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO, PPC & SMM for Leadership Training & Consulting Firm

"Big Leap focuses on the customer."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

The team at Big Leap performs digital marketing services for a leadership firm through SEO, social media, and PPC.

The Reviewer
 
51-200 Employees
 
Sandy, Utah
VP of Sales & Marketing, Leadership Consulting Firm
 
Verified
The Review
Feedback summary: 

Big Leap meets expectations. Their customer service approach complemented their professional management style. Their adaptability is also noteworthy. Customers can expect open and seamless communication with their team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of sales and marketing at a leadership training & consulting firm that offers business training programs and learning & development solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Big Leap?

We were looking for a provider to help with our online marketing through social media, SEO, and internal content. We hired Big Leap to make our content more digestible, appealing, and engaging from a web perspective.

SOLUTION

What was the scope of their involvement?

Right now, the team at Big Leap is focusing on our SEO through keyword strategy. We’ve previously done PPC and social media marketing with them. They worked on LinkedIn, Facebook, and the overall social shareability of resources.

What is the team composition?

Shemmah (Digital Marketing Manager, Big Leap) is our project manager.

How did you come to work with Big Leap?

They were a reference from a colleague that worked in their space. I reached out to Big Leap and expressed interest in their services.

How much have you invested with them?

We’ve invested between $50,000–$250,000.

What is the status of this engagement?

Our engagement with Big Leap started in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team is easy to work with. They’re excellent at communicating while remaining thorough in their work. Big Leap focuses on the customer. Their account management team has excellent customer-centricity.

How did Big Leap perform from a project management standpoint?

For communication, we primarily use email and phone calls. They’ve given us access to other project management tools, and we’ve used tools like Basecamp, which we’ve put them onto. We’ve worked across multiple platforms.

What did you find most impressive about them?

In their working environment, they’ve adapted more than other providers we’ve worked with. Their team strives to stay updated in a highly-changing industry.

Are there any areas they could improve?

No, not at this point.

Do you have any advice for potential customers?

Communicate your desires and objectives with the project management team. Make sure Big Leap outlined your plan effectively. I believe that their organization does that already, but my overall advice would be communicating your objectives and desired outcomes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO for Pest Control Company

"They understand our industry and so they know what is best for our company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2019 - Ongoing
Project summary: 

Big Leap provided SEO services for a pest control company. This included an audit of the company website, keyword targeting, ad blog creation.

The Reviewer
 
51-200 Employees
 
Hanna City, Illinois
Kathryn Haggerty
Director of Marketing, American Pest Control
 
Verified
The Review
Feedback summary: 

The engagement resulted in 10 pieces of quality blog content thus far and an increase in search rankings. Big Leap establishes a smooth workflow and operates on a flexible schedule. The team is hard-working and understanding, explaining complex processes to the client when necessary.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the marketing director for a pest control company location in Hanna City, Illinois. We are a family run business, with 75 employees, and over 65 years of pest control experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

We were very unhappy with our former SEO company and wanted a change. Our company went fully paperless a year ago and we wanted to improve our online presence. We felt like we were overpaying and our former SEO company was underdelivering. We needed help with creating content with our website and improving our gooogle ranking.

What were your goals for this project?

Our goals were to have Big Leap help us create content for our website and improve our Google ranking. We are one of the largest pest control companies in the state of Illinois and you would not know that by our small online presence.

SOLUTION

How did you select this vendor?

They were referred to us by the company that runs our pest control software. They looked at our website and told us what they were going to do for us and how they were going to do it. We jumped on a call with them and after a couple minutes, we knew that they were going to be better than our former SEO company. They were honest about their price and they did not and have not tried to up sale us.

Describe the project in detail.

We started off with weekly meetings with a team of people. They did a complete audit of our website. We gave them control of our GMB pages and our website. After about a month we then went to monthly meetings with an account manager. From there, they have created numerous blogs for us and have created service pages for our website. With this we have seen a large increase in our keyword rankings.

What was the team composition?

We communicate with an account manager. She is very friendly and always goes into detail in her report during our monthly meetings. I am never afraid to ask questions. She is very clear on what she needs from us each month.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a large increase in our keyword rankings and have had over 10 great pieces of content created for our website.

How effective was the workflow between your team and theirs?

The team and account manager have been awesome to work with. We have learned a lot about SEO since hiring them. They are quick to respond to emails and have a flexible schedule if we have to change the time of a meeting.

What did you find most impressive about this company?

They deliver on what they promised. They understand our industry and so they know what is best for our company. They also have been great at explaining the complicated process of SEO.

Are there any areas for improvement?

No, they have met or exceeded our expectations

5.0
Overall Score Very happy with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Flexible schedules, easy to change meeting times and very understanding if something comes up.
  • 5.0 Cost
    Value / within estimates
    We have seen great improvement on our SEO and have saved a lot of money. They do not try and up sale you like other companies.
  • 5.0 Quality
    Service & deliverables
    They deliver on their promises.
  • 5.0 NPS
    Willing to refer
    Very likely, much better than our previous SEO company.

SEO for Mountain Bike Media Company

"The speed in which they respond blew me away!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2019 - Ongoing
Project summary: 

Big Leap provided SEO services for a mountain bike media company. This included creating a content calendar, selecting target keywords, and working to increase the site's domain authority. 

The Reviewer
 
1-10 Employees
 
Bend, Oregon
drew rohde
Owner, The Loam Wolf
 
Verified
The Review
Feedback summary: 

The engagement led to a large increase in traffic in a short amount of time and higher Google search rankings. Big Leap establishes a smooth workflow through effective communication. The team is hard-working, knowledgeable and collaborative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a mountain bike and dirt bike media outlet primarily focused on reviewing products as well as creating unique native content features.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

To increase web traffic, drive more visitors, increase domain authority and improve our rankings in google.

What were your goals for this project?

Triple our web traffic!

SOLUTION

How did you select this vendor?

After several calls talking/interviewing other firms we felt a connection with Big Leap and their employees expressed more concern with our specialized content and ability to produce content without their writers so they could focus on structuring and optimizing our existing reviews and posts.

Describe the project in detail.

We had a great introduction call and met the team, some of whom were actually familiar with our sport and what we were trying to achieve. From there we worked on developing a strategy that begin with some deep research into keywords and top competitors in our space.

After gaining some very impressive results and knowledge from the deep dive we began a strategy to check highly searched terms off our content calendar list to maximize our chances for traffic while BigLeap worked to optimize our older posts.

What was the team composition?

We have a great marketing manager named Cassara and she's been very on top of requests and scheduling any additional help or services we need.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've seen increased traffic to the site in a relatively short period of time and are excited to see that grow even more as Big Leap continues to optimize more pages. We've also quickly jumped up many places in our Google ranking and have reviews placed in the Google Snippet box within 1 month of being optimized.

How effective was the workflow between your team and theirs?

Email correspondence is great! We get replies back very quickly and they're able to hop on any request in short order.

What did you find most impressive about this company?

The speed in which they respond blew me away!

Are there any areas for improvement?

Overall we're very impressed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Marketing for Fencing & Deck Installation Company

"The most impressive thing about BigLeap is the trust they have earned from all their clients."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2016 - Ongoing
Project summary: 

Big Leap provided digital marketing services for a fence and deck installation company. This includes SEO, PCC, and local listings.

The Reviewer
 
51-200 Employees
 
Lehi, Utah
Mitch Labrum
CMO, Best Vinyl Fence & Deck
 
Verified
The Review
Feedback summary: 

The engagement resulted in hundreds of keywords where the client ranks on the first page of results, generating leads. Big Leap establishes a seamless workflow to ensure both teams are on the same page. The team is honest and hard-working.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CMO of a fence and deck installation company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

To handle our digital marketing, specifically SEO, PPC and local listings.

What were your goals for this project?

To increase our online presence and leads generated through all search engines, but most importantly Google.

SOLUTION

How did you select this vendor?

I have previously worked with the founder and several other employees of this company and I know that they are the best at what they do and trust them to the utmost.

Describe the scope of their work in detail.

From the very beginning they impressed me with how in tune they were with helping to plan the strategy around our "why" we are in business. We collaborated on designing a strategy to match our goals and they did great at jumping into the minutia and taking care of all of the tactical plans on the back end. We came up with a game plan to employ PPC to see some short-term and SEO for more long lasting results in the organic results. And of course, we wanted to make sure we were on top of our local listings and reviews.

What was the team composition?

I first met with the found and VP of biz dev and they took great care of me during the presentation and sales process. The transition to the account management team was seamless. I've had a lead account manger and some specialists I work with on a day to day basis since day one.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When we first started we had under 100 keywords on the first page of Google and now we have hundreds of keywords on the first page driving us continuous leadflow. Before we started using BigLeap the majority of our leads (although the volume was low) were coming from traditional marketing channels like yellow pages and magazines but now we are seeing a drastic increase in lead volume, as well as lead quality.

How effective was the workflow between your team and theirs?

The transition to account management teams was seamless and they've always been great to send me monthly reports, meet in person on a monthly basis and answer any questions or requests I have in between.

What did you find most impressive about this company?

The most impressive thing about BigLeap is the trust they have earned from all their clients. In a day where a lot of fly-by-night digital marketing companies are popping up employing smoke-in-mirrors tactics is refreshing to know your are in such good hands with BigLeap. Anyone that has ever worked with them refers their friends and family there and that is the best compliment anyone could ask for.

Are there any areas for improvement?

There's always room for improvement and I know they always continue to innovate and work hard to maintain their amazing culture as they grow. As for our relationship, I can't think of anything specific I would say needs to be fixed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO for Air & Heat Company

"Their professionalism and transparency about their work set them apart."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

Big Leap provided SEO services for an air and heating company. The team created and implemented a strategy to increase traffic and visibility of the site.

The Reviewer
 
11-50 Employees
 
Mapleton, Utah
Brian Hortin
Operations & Marketing Manager, Absolute Air Heat and Water
 
Verified
The Review
Feedback summary: 

The internal team has seen a steady increase in search rankings and traffic. Big Leap provides regular reports to ensure both teams ar eon the same page, facilitating a successful workflow. The team is talented, honest, and collaborative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Absolute Air is a home service company offering repair and installation of HVAC equipment, water heaters, water softeners, and other related products and services. I am the Operations and Marketing Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Big Leap?

We wanted to improve our ongoing organic SEO efforts for our online presence.

What were your goals for this project?

Increase traffic to our site, increase visibility for customers searching for our services in our area, convert more searchers to actual customers.

SOLUTION

How did you select this vendor?

By referral

Describe the project in detail.

They reviewed our needs in detail and proposed a plan of action. After reviewing the details together we agreed on the plan and budget and moved forward. They have had regular calls with us to review progress and adjust work as needed. They provide monthly reports to track work completed and results.

What was the team composition?

We work with our project manager who is supported by a team of strategists, writers, and other team members I don't know.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've seen steady increases in rankings and traffic during our time with them, despite a lagging industry with mild weather this year.

How effective was the workflow between your team and theirs?

We speak mostly by email in between our monthly scheduled calls, but communication is always prompt and professional.

What did you find most impressive about this company?

Their professionalism and transparency about their work set them apart. Previous SEO companies seemed to have us on autopilot without any real work completed on a regular basis, but Big Leap shows us the work being done and the results we're seeing so it's easy to continue to work with them.

Are there any areas for improvement?

None that I can think of now.

5.0
Overall Score Overall a great fit for us and we're happy to continue with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy scheduling and communicating
  • 4.0 Cost
    Value / within estimates
    They aren't cheap, but I feel the value is definitely there.
  • 4.5 Quality
    Service & deliverables
    Good work that boosts our results. Content written is strong, but nothing amazing or memorable.
  • 5.0 NPS
    Willing to refer
    I would give a strong recommendation based on our experience.