Azumo

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Pale Horse Films and Development

Describe what your company does in a single sentence.

We are an LA based company specializing in custom PC design, software development, and film  development/production. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• To restore software that had been hacked
• To repair our source code and get the software running again

SOLUTION

How did you find Azumo?

Online Search

Why did you select Azumo over others?

• Referred to me
• Company values aligned

How many teammates from Azumo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

If you are looking for a company to trust your project with, please allow me to share my experience working with Azumo. I can't recommend them enough!

I approached Azumo when my software had been hacked where it was being hosted. The hacker left ransomware, damaged the  source code, and the software was no longer working. Chike, the founder and CEO responded personally to my request within 20 minutes of my call for help. He listened patiently and compassionately as I nervously tried to explain what had happened to me and immediately assured me that his team would help me and told me not to worry.  Within 24 hrs I was in communication with his entire team, they had identified the problem and a few days later the software was running better than it ever had. They even made improvements to help the software run better, fixing small bugs that the original company who had developed my software had carelessly overlooked as they were rushing to complete their work. 

When it came time to finally pay Azumo for literally saving my software, they charged me very little for the work they had done, (almost free!!) only allowed me to pay for a small portion of the work they had done and I paid next to nothing!! I almost felt guilty and I still can not believe it. I told Chike that I was sure he is an "angel" on the planet to be so generous especially in today's world. 

I wish I would have found Azumo sooner as everything I needed, custom software development, hosting, maintainence, and repair (God forbid) are all in one place along with the greatest people you could hope to work with. This is the dream company to partner with for ant/every project and I'm so grateful to have found them. Thank you Azumo team! You saved us and we love you! 

Kim Durham ~ Managing Partner, Pale Horse Films and Development 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our software has been restored and is working better than ever!  It is now being  hosted where it is safe and has great maintenance. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This wonderful team replied within 20 minutes of my call for help and just a few days later my software was running better than it ever has. Azumo delivered ahead of schedule with work that far surpassed my expectations. 

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The kindness compassion amd generosity of the CEO and founder Chike and how he made me feel as though I was in good hands from the second we began communications. I was extremely emotional and upset when I first talked with him and he treated me as a friend, expressed empathy for all that had happened to me and went out of his way to calm my fears and reassure me that his team would help me.

I have never been treated so kindly or with such care and warmth in a business environment before EVER. That will always be one of the most impressive things I've witnessed in my entire life. People seldom take the time to really care anymore, but he really did. 

Are there any areas for improvement or something Azumo could have done differently?

They are perfect and I would not change one thing.  

BACKGROUND

Please describe your company and position.

I am the CEO of a social networking company 

Describe what your company does in a single sentence.

Social media mobile app 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Add features and improve current code quality

SOLUTION

How did you find Azumo?

Online Search

Why did you select Azumo over others?

• Great culture fit
• Good value for cost

How many teammates from Azumo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fix our mobile app posting capabilities and add live streaming. Improve our paid subscription flow and messages function. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Each feature we needed to be improved or added has either made significant progress or has been completed. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered items on time and brought in the needed people if the project required it to meet the time goals. 

What was your primary form of communication with Azumo?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication is very good, and if I had any questions or needs, they always provided the support needed. 

Are there any areas for improvement or something Azumo could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the VP Product & Engineering of a software company 

Describe what your company does in a single sentence.

Sales & Marketing Software for Business Advisors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Improve quality

SOLUTION

How did you find Azumo?

Online Search

Why did you select Azumo over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Azumo were assigned to this project?

10-15

Describe the scope of work in detail. Please include a summary of key deliverables.

• Feature development
• Bug fixing
• CI/CD
• Infrastructure support
• Automation QA
• Project Management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved system availability
• Fewer bugs
• Faster performance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Azumo has a track record of delivering on time and achieving results. They are responsive to the needs of the business and can change direction as needed.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

High quality of services across a wide range of functions:

• development
• devops
• design
• QA
• project management

Are there any areas for improvement or something Azumo could have done differently?

Continue to ask questions and understand the business.

UPDATED REVIEW

This review was published on March 8, 2023.
Director, Sales & Marketing Software Company

Software

11-50 Employees

Toronto, Canada (3801)

Confidential

$200,000 to $999,999

Oct 2022 - Ongoing
Project summary

Azumo has helped a sales and marketing software company make their platform more scalable. The team works on minimizing down times and delivering new features, such as marketing automation and API integrations.

Feedback summary

The product's usage is up, and it's more scalable and optimized for a new user base, thanks to Azumo's work. The team has managed the engagement well. They constantly communicate with the client about any hiccups. Their resources are also always available to help and provide updates whenever needed.
BACKGROUND

Please describe your company and position.

I am the Director, Product of (a/an) Software

Describe what your company does in a single sentence.

Sales and marketing software for business advisors to help them find, win and keep their best clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Make the platform more scalable
• Transition off another development team who wrote primarily in old code
• Complete product development for marketing automation prior to our annual conference

SOLUTION

How did you find Azumo?

Referral

Why did you select Azumo over others?

• Good value for cost
• Referred to me

What was the size of Azumo’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Delivering new product features and ensuring the platform is scalable and downtime/issues are minimal. Key deliverables include marketing automation, API/ native integrations with our platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Product Usage is up
• system is more scalable
• platform has been optimized for new user base

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager is the best I have ever worked with. As we had a shift in development vendor he was in constant communication of any hiccups with transition, items needed and the capabilities of his team. Very technical and always available to help. They're great at coordinating and providing updates along the way.

What was your primary form of communication with Azumo?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Their accountability if something goes wrong and their dedication to ensure the new product development is completed even when other issues arise.

Are there any areas for improvement or something Azumo could have done differently?

Have everything thoroughly documented so if team members shift we can get the new member up and running quickly on the project.
Star Ratings
Overall rating: 4.5

Quality: 5

Cost: 4.5

Schedule: 4

Willing to refer: 4

BACKGROUND

Please describe your company and position.

 I am the CTO of a healthcare company 

Describe what your company does in a single sentence.

We are an automated communications platform for academic research and clinical trials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Move some existing UIs into a modern framework.

SOLUTION

How did you find Azumo?

Online Search

Why did you select Azumo over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Azumo were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Move existing UIs into the new framework. Create reusable components and provide the infrastructure needed for us to continue development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of screens converted to the new UI.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We managed the developer as part of our team. He was always on time, very responsive, and a good fit.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Azumo did a great job.

Are there any areas for improvement or something Azumo could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of a software company

Describe what your company does in a single sentence.

We enable business owners to create and display video-based instructions directly into the software their employees utilize daily.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Ongoing development of our software.

SOLUTION

How did you find Azumo?

• Referral

Why did you select Azumo over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from Azumo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked Azumo with the ongoing development of our software, including:

• Building and managing our platform
• Development of our billing functionality
• Ongoing development of new functionalities
• Creating a mobile-friendly version of our application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were:

• Taking our product from MVP to launch
• Developing our internal and client-facing billing functionality
• Building the mobile-friendly version of our application

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Azumo accurately assesses the scope of work and delivers on time. If the scope increases, or is taking longer than expected, they are quick to notify us and make the appropriate adjustments.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I find the communication most impressive and they have pretty much become apart of our company. They also have a very strong work ethic and deliver on what they promise.

Are there any areas for improvement or something Azumo could have done differently?

Nothing I can think of - they have been a great asset to our team.

BACKGROUND

Please describe your company and position.

I am the Director of a software development company

Describe what your company does in a single sentence.

Through the software, you can create and integrate your video-based instructions directly into the software your employees use daily.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Develop our software
• Streamline current development processes

SOLUTION

How did you find Azumo?

Referral

Why did you select Azumo over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Good value for cost
• Referred to me

What was the size of Azumo’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We selected Azumo to develop our software. We transitioned from another development company, so Azumo was initially responsible for migrating our existing code and environments. We are currently still working with Azumo as our nearshore software development team on adding new items to our software. Key deliverables include:

• Automating the QA for existing/new functionality
• Implementing the billing and payments functionality
• Ongoing development of new items

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Customer satisfaction
• Increased product stickiness

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Azumo's project management style was professional and organized. They used a combination of email, Microsoft teams, and Jira for communication, and were always timely in their response times.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Azumo was their commitment to customer service. They were always available when we needed them, and provided us with detailed and timely responses. Additionally, their expertise was invaluable, as it allowed us to create a software that meets both our needs and the needs of our clients.

Are there any areas for improvement or something {provider_name} could have done differently?

There are no areas for improvement that we can think of. Azumo provided us with a seamless experience, from start to finish. They have been knowledgeable and professional throughout the entire project, and exceeded all of our expectations.