Azumo

BACKGROUND

Introduce your business and what you do there.

I'm the Chartering Manager at Fairwater, sitting within our commercial group, which oversees the outward-facing side of our vessel operations — performance and how it aligns with our contractual requirements to customers. While IT project management isn't my day-to-day role, I led the development of our Performance Reporting and Operations Platform (PROP), which Azumo built.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish for your business?

We needed Azumo to develop a fully integrated reporting tool to connect shoreside operations with our fleet to obtain live data that is streamlined at entry to check for errors and support multiple outputs.

SOLUTION

What was the scope of their involvement?

Azumo has built the platform from the ground up as a custom web-based reporting tool. The scope has covered the full application, including the data architecture, the vessel reporting forms our crews submit from the field, built-in validation to catch errors at the point of entry, and a backend that feeds live data to our shoreside team. The team has also set it up to support multiple outputs so the same data can flow into reports and analytics without re-keying. The tool connects our vessels with our shoreside team, capturing live data at the source and validating it at entry to ensure accuracy. It consolidated what was previously a manual, fragmented reporting process into a single system that supports multiple outputs, giving us a faster, more reliable foundation for performance reporting and decision-making.

What is the team composition?

We’ve worked with 2–5 members of Azumo’s team.

How did you come to work with Azumo?

We found Azumo through an online search. We chose them over other options because they had high ratings and offered good value for the cost. They also had experience on larger projects which was highly desirable. 

How much have you invested with them?

We’ve spent around $500,000 with Azumo.

What is the status of this engagement?

We started working with Azumo in February 2025, and our engagement is ongoing in a maintenance phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The clearest measure of success has been the full fleet adoption of the platform. Once development was complete, we transitioned our entire fleet of 41 vessels onto the platform within six months, with very minimal downtime during the cutover. Every vessel moved its reporting over to the new tool, which told us it was reliable enough to run our operations on day to day.We haven’t tracked formal before-and-after metrics, but the improvement has been clear in how we work with the data day to day. Before this tool, all of our data was manually aggregated for KPI reporting and to confirm we'd met our contractual requirements — a slow, labor-intensive process. Since the project, that data is readily available, so instead of spending our time aggregating it, we can actually analyze what the data is telling us and how we performed. The validation built into the platform also catches errors at the point of entry.

How did Azumo perform from a project management standpoint?

Azumo's project management has been solid. To be upfront, we’ve gone over the original budget and expanded the scope along the way — but that has been driven by us, not by mismanagement on their end. What we set out to build was a small tool to help with reporting, and over the course of the project, working alongside the Azumo team, we’ve realized it could be a full operational platform. We’ve added multiple features at the request of both our internal team and our customers, who really value the data we’re able to collect. Azumo has been flexible in accommodating those changes and has kept the project moving as the scope has grown.

What did you find most impressive about them?

What has stood out the most about Azumo has been their flexibility and how well they meet us where we are. We're not a company that regularly runs IT or development projects, and we have a very light internal tech team. Azumo has worked around that — they’ve helped stand up our GitHub and Azure workspace and handled the implementation in a way we couldn't have done on our own. Just as important, they’ve turned over a tool that our IT group can actually manage without a heavy lift. They’ve also offered a maintenance structure after development, so we can lean on their coding expertise to diagnose and fix any future bugs or errors as they come up. They haven’t just built something and walked away; they’ve set us up to own and maintain it going forward, with support still there when we need it.

Are there any areas they could improve?

There's always room for improvement. The main challenge we’ve run into has been some turnover on the team — we’ve had a few strong contributors depart during the project, which has been unfortunate. That said, Azumo has made their best effort to backfill those roles and find the right fit to keep our project on track. It’s worked out, but continuity of the team would be the one area I’d point to.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a pediatric therapy business for children diagnosed with autism.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azumo?

We needed to develop an HR and attendance-based software. We had a vision in mind, but I had no prior software development experience.

SOLUTION

What was the scope of their involvement?

Azumo has fully built our product from scratch. They’ve created all the requested features without issues. The team has turned our vision into reality.

Azumo has worked with us from the beginning, and we’re currently still working with them through the second phase of development. We look forward to continuing to work with them as we perfect and build out the site so we can take it to market.

What is the team composition?

We’ve worked with 2–5 teammates from Azumo.

How did you come to work with Azumo?

We found them through an online search. We chose them over other options because they had high ratings, a great culture fit, and aligned company values.

What is the status of this engagement?

We started working with them in June 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re currently gearing up to test the product internally with our own employees. We hope this software will change attendance behavior and improve morale, communication, and transparency across our company.

How did Azumo perform from a project management standpoint?

Azumo has done a phenomenal job of setting time-based and measurable goals that they consistently meet. If there’s ever a delay in the project, it’s because we can’t provide a piece of information in time. Any delays have been due to us, never Azumo.

Every week, Azumo provides a summary of the goals for the week, if they were met, and if any were continued. During our weekly call, they communicate targeted metrics and features that they’ve built during that week and ask for our feedback for the following week. It’s truly a collaborative process from the beginning. It feels like the entire team is there to support us and ensure the product’s success.

What did you find most impressive about them?

Our project manager is phenomenal and consistently meets deadlines throughout the duration of the first and second phases of the project. She provides insight, feedback, and sincerely cares about the value this product will bring to our agency. I highly recommend both her and Jenna.

The level of customer service I’ve received from day one through the duration of the project has been unmatched. We plan to continue working with this team for future phases of development due to their high level of customer service, skill, and professionalism.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

I am the Director of Partnerships of nlx.ai

Describe what your company does in a single sentence.

We are a conversational AI company offering servivces via a SaaS platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Design conversational applications
• Deliver exceptional work to a high-profile client
• Align resources to the project requirements, which may change

SOLUTION

How did you find Azumo?

Online Search

Why did you select Azumo over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned
• Experience in the Conversational AI space

How many teammates from Azumo were assigned to this project?

12+

Describe the scope of work in detail. Please include a summary of key deliverables.

Azumo is supplying us with teams of resources to implement use cases for a key fortune 100 customer of ours.  They design and build conversational applications using our platform, including the CX/UX pieces and allk of the integrations with the customer's systems of record.  They have delivered against our objectives and move faster than the customer is able to.  They align with us by exceeding customer expectations comprehensively in terms of quality of output and speed of delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They meet the timelines for the delivery of each use case across each phase of the engagement.  This engagement has no defined end date.  They have also helped on other projects as well.  They deliver and change personnel when they identify a gap in knowledge, experience, or fit without impacting the progress of the projects.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their PMs work directly with our CSMs.  They have regular meetings and are comprehensive in their tracking and follow-through.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to learn and work with our platform to quickly build conversational applications.  And their ability to source qualified staff, and to continually optimize their staff to fit our needs.

Are there any areas for improvement or something Azumo could have done differently?

None - I have been wildly impressed with them.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Franklin Park

Describe what your company does in a single sentence.

We invest in private equity funds and co-investments on behalf of institutional investors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Migrate on-prem systems to Azure cloud
• Improve system resilience (improve technical debt)

SOLUTION

How did you find Azumo?

• Online Search
• Clutch Site

Why did you select Azumo over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Azumo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Azumo was tasked with moving our exisiting on-prem SQL server to Azure SQL while updating all associated custom applications connected to SQL Server and, when possible, improve/clean up legacy code.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully migrated our systems with minimal disruption and we are well situated to consider new frameworks for future products, both internal-use and client-use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We selected Azumo partly because of the time zone similarity. That proved to be a boon. Via Teams, our firm and Azumo were in near constant communication. Azumo has always been responsive and able to move quickly within their organization when they needed to adjust skill sets.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Azumo puts a premium on quality led by JP, Chike and Mariana. They value honest communication and they care about their client's products.

Are there any areas for improvement or something Azumo could have done differently?

If we had the budget to bring them "in-house" we would!

BACKGROUND

Please describe your company and position.

 I am the CTO of a sports company 

Describe what your company does in a single sentence.

Real-time predictive analytics for live sports for sports betting and media applications

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Resource augmentation

SOLUTION

How did you find Azumo?

Online Search

Why did you select Azumo over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Azumo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• General staff augmentation 
• Python development for custom software for real time solutions 
• Django backend development for internal tools 
• React frontend work to add new features 
• Automated web testing 
• Pipeline automation for python software

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to offload React work from our team with the Azumo resources which helped us reallocate our internal resources to critical internal projects. We have been able to move in and out resources for different needs (automation, pipeline updates) as we needed based on short term milestones.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management team is in constant communication with me to provide updates from their side and check satisfaction on our side. They are very responsive to requests for new resources or modification as needed based on business needs.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Azumo has been extremely flexible which helps a startup like us. This flexibility allows us to tackle new and differing priorities as the business needs. Each individual is vetted on their side, and then we are also able to meet with that person to ensure it is a good fit.

Are there any areas for improvement or something Azumo could have done differently?

Azumo has always been responsive for any issues brought up. They address the issues appropriately and immediately.

BACKGROUND

Please describe your company and position.

I am a manager at Washington STEM

Describe what your company does in a single sentence.

ashington STEM is a statewide, education nonprofit leveraging STEM for social change, removing barriers to credential attainment, and creating pathways to long-term economic security for systemically underserved students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

• Create an online calculator to help users determine the feasibility of a child care business.

SOLUTION

How did you find Azumo?

Online Search

Why did you select Azumo over others?

Good value for cost

How many teammates from Azumo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Azuma designers worked with us to create an easy to use interface. Then their developers made sure the data was in place. They worked with us through multiple iterations and were very responsive to updates we requested. We now have an online calculator we can share with our community to help users understand the inherit costs involved in opening a child care business in Washington state.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have a final draft of the calculator URL.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had frequent communication from a project manager who made sure any questions were asked or answered in a timely way.

What was your primary form of communication with Azumo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team was enthusiastic and delivered what they promised on time. And they easily responded to all our questions and changes throughout the process.

Are there any areas for improvement or something Azumo could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of Stovell AI Systems

Describe what your company does in a single sentence.

Stovell AI Systems develops and manages a suite of forward-looking price prediction and elasticity AI systems that are used globally by the world’s largest energy companies and financial asset managers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Azumo to accomplish?

Azumo has been tasked ensuring stable and secure dev ops for our expanding suite of AI ML applications.

SOLUTION

How did you find Azumo?

Referral

Why did you select Azumo over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Azure has been a multi-year partner for Stovell AI Systems. As our customer base and suite of live AI applications has expanded, Azumo has helped us achieve critical time to market speed, while maintaining critical uptime. Azumo has a consistent ethos of direct communication, dependable quality of execution, and a can-do attitude. They are a true partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• System performance.
• Speed of development.
• Expanding skills in AI / ML.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always excellent communication. Our Azumo teams have been based in Latin America, but they respond and communicate with a clarity and responsiveness as if they are simply on a different floor.

What was your primary form of communication with Azumo?

Virtual Meeting

What did you find most impressive or unique about this company?

We have extremely high internal standards for: skills, trust, speed, intellect. Azumo meets us as peers. They are our longest standing partner.

Are there any areas for improvement or something Azumo could have done differently?

No. As I've told Chike, the CEO - his service is simply first rate. Keep the sharp edge sharp!

BACKGROUND

Please describe your company and your position there.

I'm the Product Lead at an AI-powered health screening solution that gives you a way to monitor your team’s health every day — so you can have peace of mind. With us, businesses can easily screen their employees, visitors, and guests for their health before they come to work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Azumo, and what were your goals?

We were looking for a reliable partner to help us build our health screening platform. Azumo came in with unique offerings and quickly deployed a pod of frontend, backend, and QA engineers. They helped us build a scalable and secure platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came in as a reference from one of our advisors. After multiple project discussion and capability assessment calls, we found Azumo as the right parter for us. The biggest factor that went their way was their nearshore team that was right in our timezone.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Azumo was responsible for the end to end development of our platform. They handled project management to a certain extent, implementation, and maintainene. They stack we agreed with was Node, React, and AWS.

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people on the team. A partial BA/ PM, TL, 1 Frontend Engineer, 2 Backend engineers, and 1 QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch our platform in an agreed timeframe and within the set budget. Our solution was highly scalable and secure. Azumo designed the architecture in a way that the platform could comply with relevant needed compliances.

Describe their project management style, including communication tools and timeliness.

They used Jira as the project management tool. Slack and Google Meet was mostly used for day to day communications. The team was responsive and in our own time-zone. This helped to launch the platform in time.

What did you find most impressive or unique about this company?

We found their responsiveness and time-zone alignment as the key factors to success. Also they have a pretty streamligned project management process in place which ensured timely deliveries of the features. The FO assigned to us was a key in project success.

Are there any areas for improvement or something they could have done differently?

They are a very good and professional team. We didn't see many areas of improvement, especially in our case.

BACKGROUND

Please describe your company and your position there.

I am the President, COO of a technology company that specializes in providing a Medicaid workflow solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Azumo?

To supplement our internal development staff to support break fix and project development of our internal SaaS based software solution.

SOLUTION

How did you select this agency and what were the deciding factors?

They were a referral from an employee that had worked with them in the past at another organization.

Describe the project in detail and walk through the stages of the project.

As the outsourced development team, we were assigned a project manager who coordinated all the work assignments, deliverables and sprints for the development and break-fix work alongside our internal project manager. they attended daily stand up meetings, utilized our systems and acting as if a full time employee of our company.

Describe the recruitment process in detail.

We worked with their CTO to provide details on the qualifications and experience and then they built the team to support us satisfying the requirements.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to clear a 3 year backlog of tickets with their support and complete 2 major client implementations within the client timelines

How effective was the workflow between your team and theirs?

Seamless as their project manager ensured that the team members were being directed internally while working with our team throughout the day to ensure deliverables were being met.

What did you find most impressive or unique about this company?

Their ability to fit so well within the team and our company culture is impressive.

Are there any areas for improvement or something they could have done differently?

continue to look for ways to bring on new talent and combat the competitive space they are in.

BACKGROUND

Introduce your business and what you do there.

I am a systems engineer at a biomaterials startup. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Azumo?

We had a legacy data system that needed to be modified and repaired. The project was outside my skill set for the time allotted, so we brought on Azumo to accelerate the project. 

SOLUTION

What was the scope of their involvement?

Azumo repaired our old data system and built a new one; they worked within the legacy system, which was hosted on Heroku, in Python and Flask. Azumo’s team made minor frontend changes as well. They also made some suggestions on how to fix the system internally. Azumo integrated work order tracking, data capturing, process sequencing, and logic generation features in the system. 

What is the team composition?

I worked with three teammates from Azumo, including a project manager and a senior and junior developer.

How did you come to work with Azumo?

I searched online for black-owned software consultants in our region and found Azumo. 

How much have you invested with them?

We invested around $25,000–$30,000 with Azumo. 

What is the status of this engagement?

Our engagement with Azumo was from September–December 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any specific metrics, but Azumo’s new automation and systematic data system to house our time series data is a massive benefit. The system is scalable for future efforts — it’s been a considerable upgrade for us. Their team did an excellent job implementing changes and suggesting how we can continue to make changes and the approaches we can take in the future. We’ve had a very positive experience working with Azumo. 

How did Azumo perform from a project management standpoint?

Azumo used an Asana board to track project management, which they’d crafted from Google Sheets we were initially using. We had biweekly, half-hour calls to discuss the project and had other calls as needed; we also used Slack to communicate. They were very responsive and set realistic project timeline expectations. 

Azumo also provided different cost models — we chose a week-by-week exploratory pricing structure. I did have several questions about how we were being billed between the junior and senior developers, but I never asked them. 

What did you find most impressive about them?

I haven’t worked with many consultants before, so I’m not exactly sure what distinguishes them from their competitors. However, Azumo was very professional, knowledgeable, and had excellent communication. 

Are there any areas they could improve?

We’re pleased with the work Azumo provided, so I can think of nothing for them to improve.  

Do you have any advice for potential customers?

I’d advise customers to allocate internal resources to ensure they have enough teammates to coordinate with Azumo to ensure they’re not slowing down Azumo’s work.