Aureate Labs

Please describe your company and your position there.

As a young entrepreneur, I have established Fabric Pandit eCommerce presence in 2019 with the aim to enable and empower designers and boutiques from all over the country to source fabrics developed by our team of designers at factory rates eliminating all intermediate channels. Currently I am serving as a founder of this company.

For what projects/services did your company hire Aureate Labs, and what were your goals?

We hired Aureate Labs for carry out maintenance work for our two Magento & Shopify based eCommerce websites

How did you select Aureate Labs and what were the deciding factors?

Basically, we are looking for local Surat based eCommerce agencies who have in-depth level expertise on Magento and Shopify platform and also solution partners of these two platforms. And we got to know about this vendor/agency through searching on Google.

In the initial conversation I have discussed the problems we were facing and our expectations and by understanding our needs they have suggested what would be the best project execution approach and what activities they need to be done to make the existing solution more stabilized and improvised in terms of technical and architectural perspective.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

As part of maintenance work of these two websites, they have provided following services: Solution level consulting, Performance tuning, extension/app build/update, UI/UX designing and theme update, bug/issue fixing, seamless periodic deployment & go-live new features, server monitoring and data backup/restore.

How many people from the vendor's team worked with you, and what were their positions?

UI/UX Designer, Solution specialist, Backend & Frontend Developers, QA, PM, and Delivery Manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The services they provide are tremendous and quick. They promptly understand my requirement and the problems which we are facing in our eCommerce stores and immediately provide the best suitable solution. The UX and performance of the both web stores would be improved and due to that we have nearly tripled our conversion rate. Also now our back-office team can seamlessly manage day-to-day based eCommerce operations in no-time for which our team would be required to tedious manual level activities.

Describe their project management style, including communication tools and timelines.

The overall management of the project done by the team was excellent and they were using JIRA PMS system through which anytime I have quick glance of project work and activities. Communication and support by each project team members are up-to the mark. I am very happy for their on-time delivery and seamlessly effectively doing internal and external communication.

What did you find most impressive or unique about this company?

The company has highly skilled experienced resources and they always consider clients first and be frank while providing service to them. I like very much about this company is that they are always ahead in adopting new technologies and accordingly provide future-proof solutions to the clients.

Are there any areas for improvement?

Currently not.

Please describe your company and your position there.

We are a digital product engineering company, we focus on the design and development of digital products for our clients. I am the managing director and oversee all of the activity within the business.

For what projects/services did your company hire Aureate Labs?

Enterprise E-commerce websites PWA applications / sites Standard websites

What were your goals for this project?

To create high quality, professional digital products that make a genuine difference to businesses that we build these solutions for. Our goals are to increase revenue, increase traffic and delight our users.

How did you select Aureate Labs?

Aureate Labs are well recognised as a reputable digital engineering company who specialise in e-commerce. We carried out due diligence on several partners before settling on partnering with them.

Describe the project in detail.

E-commerce – Magento support and later upgrade from Magento 1 to Magento 2. The company provide a great deal of expertise in this area as well as outstanding development services and the ability to build custom solutions to suit business specific tasks. PWA – they are also knowledgeable in this area, having built custom solutions for other partners. This is a custom application with specific data connectors and a wide range of compatibility required, which Aureate labs are familiar with.

What was the team composition?

Project Management, Technical Lead, Design and Development teams.

Can you share any outcomes from the project that demonstrate progress or success?

The revenue for our ecommerce site has steadily risen since the new ecommerce site has been in place. It has also reduced administration and, due to the way the site has been professionally built, we experience far less down time than we previously encountered. This has helped with improved reputation and therefore as a consequence repeat customers buying from our new site.

How effective was the workflow between your team and theirs?

The project management was excellent, the information that was supplied through the original specification of the project was very clear. The team has a particular attention to detail which means that almost everything is considered before going in to the development stages. The development was made much easier by the strong project management to lead and communicate between us and the Aureate labs team.

What did you find most impressive about this company?

I find working with Aureate labs is always a pleasure. They are very knowledgeable about their craft and they are also very friendly and professional to deal with. Nothing is too much trouble and they are always very responsive to any questions and queries. It's clear they are motivated to continually improve what they do and each time getting better.

Are there any areas for improvement?

They are excellent at development and software engineering team. At times I would like them to have a better design approach but I think that is improving as the company continues to grow.

Please describe your company and your position there.

Rooted Objects is an online marketplace for sustainable luxury products. We bring together brands across apparel, beauty and home products. I'm one of the co-founders of the company.

For what projects/services did your company hire Aureate Labs?

We hired Aureate Labs to rewrite our entire front end with an updated design, using a headless PWA solution called Vue Storefront.

What were your goals for this project?

The most important goal here was to improve the performance of the website to allow users a seamless and extremely fast experience.

The previous version of the site had a regular Magento front and backend solution where we saw a lot of drop offs especially during checkout that was leading to a lot of loss in revenue. Solving this was our single most important goal.

How did you select this vendor?

I got in touch with the Vue Storefront team who put me in touch with Aureate Labs. After talking to their Founder, Piyush and reviewing their portfolio they seemed to be a good fit. Piyush was also very articulate and able to explain the capabilities and architecture of Vue Storefront well and was also very willing to address any concerns I had.

Describe the project and the services they provided in detail.

The project was to implement a Progressive Web Application (PWA) using the Vue Storefront framework with the existing Magento 2 backend. The work also included customisation and implementation of certain backend plugins to be compatible with Vue Storefront. Detailed designs were provided to them against which the frontend development had to be done.

What was the team composition?

The project team had 5 people including a project manager, business analyst, PWA developers and a tester.

Can you share any information that demonstrates the impact that this project has had on your business?

The switch to the new website had some extremely clear indicators of success including a 44% increase in revenue, 150+% increase in conversion rates and an over 300% increase in checkout completions.

How was project management arranged and how effective was it?

The project had a dedicated project manager who was regularly providing updates on the project so that we were aware of progress as well as addressing issues that we raised during UAT and production bugs.

What did you find most impressive about this company?

The team was very organised and all members including senior developers are very organised in how they report deployments and changes to the website. The key thing I would say is that they're an evolving company, and I've seen growth and improvement even over the short timespan that we engaged them.

Are there any areas for improvement?

Overall their execution of our requirements were great, if there's anything I'd say they need to improve on perhaps being able to read between the lines on what a client might be looking for. Another area is perhaps their QA process, while we did get to the end result we wanted, a better QA process could have gotten us there a bit faster.

Please describe your company and your position there.

We are an e-commerce company selling directly to consumers across 25+ countries. I manage the marketing and growth activities, which includes product and technology elements as well.

For what projects/services did your company hire Aureate Labs?

We hired Aureate Labs to convert our Magento 2 site to PWA.

What were your goals for this project?

Primary goal was to improve the speed of our website since our catalog size was over a million products. A slow website experience was costing us in terms of abandonment and bounces.

How did you select this vendor?

Aureate comes up as one of the most recommended names in PWA and while we did evaluate multiple vendors, we realized that Aureate came across as the most reliable one for this job.

Describe the project and the services they provided in detail.

Aureate is pretty structured in terms of project management. We started with an introductory call to explain our objectives and Aureate then detailed out the project plan, clearly conveying the deliverables and timeline for each phase. The business analyst from their team kicked-off with the audit of the Magento 2 website and prepared a blueprint for PWA implementation. Post that, the project manager took charge and development started. Throughout the development phase, there were daily progress updates and all milestones were completed as planned. I really liked the discipline and adherence to timelines because development agencies sometimes tend to delay projects mid-way but Aureate was very serious about sticking to the plan.

What was the team composition?

Magento Solution Specialist, UI Designer, PWA Developer and Project Manager

Can you share any information that demonstrates the impact that this project has had on your business?

The PWA was indeed much faster than the website. In that sense, our primary objective was clearly fulfilled and correspondingly, the impact on the business was also positive, with an obvious increase in conversion rates and overall sales figures from the site.

How was project management arranged and how effective was it?

As mentioned earlier, project management was impeccable. We were using Jira for this project and weekly sprint plans were shared and adhered to. In some cases, we even received daily updates via IM, so that we knew that progress was being made. I think this discipline of regularly communicating the status to the client is very effective because it kept the timelines very tight. I didn't have any issues with them, ever.

What did you find most impressive about this company?

They are a process-driven company, which is delightful to work with. More than that, they are indeed experts on PWA and Magento. You can throw any complicated business problem at them and they will be able to solve it with technology. At the time I’m writing this review, Aureate Labs is the only core VueStorefront PWA Core partner in APAC.

Are there any areas for improvement?

Nothing comes to mind, honestly. I'm really happy with their services.

Please describe your company and your position there.

I am the founder & managing partner at Seepossible Innovative Solutions LLP. Our company is a design and technology agency, and we build inventory-less retail platforms. We craft digital experiences to make retail more relevant, engaging, and interactive for consumers. Our goal is to help empower businesses and brands for new age retail experiences.

For what projects/services did your company hire Aureate Labs?

We had hired Aureate Labs to help develop an e-commerce platform that offers manufacturing solutions. The vertical of the project was a 3D printing service and on-demand manufacturing. The idea was to transform traditional B2B led operations into a self-service B2B platform, where customers locally and globally can self-register and can see 20+ different manufacturing services from a click of a button.

What were your goals for this project?

We wanted to offer a flawless business transaction. The digital channel would generate a new revenue source. At the same, we wanted to transform an existing business into a digitally driven experience to elevate the entire customer experience, which would help retain old customers and acquire new ones.

How did you select this vendor?

We were looking for an e-commerce development company that could meet our expectations and offer us the latest technology. We were also looking for experts in Magento platforms.

We met multiple solution providers and decided to go ahead with Aureate Labs, as we felt the team was capable and hardworking. Most importantly, they were excited to on-board the idea and wanted to build a remarkable platform.

Describe the project and the services they provided in detail.

While internal stakeholders were in charge of the customer experience designs, Aureate Labs performed the development and implementation services. They also helped with SEO and conversion rate optimization, and they collaborated with another vendor we hired. Also, for a couple of months after the launch, they helped us manage the client’s entire AWS infrastructure.

What was the team composition?

The CEO and one of the project managers took charge. The project manager was our main contact point during the lifecycle of the project. 

Can you share any information that demonstrates the impact that this project has had on your business?

As a result of the platform, there are had smoother business processes, which has helped increase customer satisfaction. New customer acquisition has increased to 40%, and retention has increased to roughly 35%. Apart from that, the local business is now global, which differentiates it from competitors.

How was project management arranged and how effective was it?

They used different digital tools for collaboration. For project management software, they used Jira, which provided updates regarding ongoing tasks. The project manager also used Jira to assign tasks to developers. We were also able to track the ongoing costs that were considered most critical for high-value projects. 

We communicated with the project manager through email and Skype. They have fantastic communication and project management skills. The entire team was very fast to respond to stakeholders.

What did you find most impressive about this company?

Aureate Labs has a well-structured working style, and they plan and estimate everything accurately. There were situations when the planned hours were stretched just to complete the assigned requirements. The team is so passionate; they were always eager to understand us and serve us with great results.

Are there any areas for improvement?

There isn’t much to say here except that they could add on project risk management with timelines. I highly recommend Aureate Labs as an e-commerce developer and solution provider. We have been satisfied with their services so far.

Please describe your company and your position there.

I’m a director at CURATA Web Solutions. We are a specialized e-commerce service provider and web solutions company.

For what projects/services did your company hire Aureate Labs?

We needed development and maintenance of our systems. Specifically, we needed development of a Magento site. We were having an issue synchronizing data across multiple third-party systems, and this was pulling additional operational resources in order to manage it.

What were your goals for this project?

We wanted to improve the automation and reliability of our data flow to reduce operational overhead. We were looking for a solution provider who could help us make our business operations smooth and flawless.

How did you select this vendor?

Aureate Labs was recommended to us by our industry contacts.

Describe the project and the services they provided in detail.

They work on numerous projects at any one time. Their services include inventory management systems, frontend development, and system integrations.

They synchronized the Magento site with Vend POS and an eBay Marketplace. They also worked on ticket generation and integrated our Magento frontend with ORO CRM and with an iOS app.

What was the team composition?

We worked with three certified Magento developers and a project manager.

Can you share any information that demonstrates the impact that this project has had on your business?

Many of the improvements they have helped us make have led to a reduction in man-hours for repetitive tasks, or tasks that arose from integration issues. This has helped to repurpose our operational staff, improving customer service and efficiency.

How was project management arranged and how effective was it?

Aureate had a practical and effective project management method. They manage their projects with a strong sense of what the team is striving to accomplish. They have all the skills, tools, and techniques to meet the project requirements. It's fantastic to see how dedicated and passionate they are about the quality and timeliness of their work.

They use Basecamp for project management. They made their work easy to track and understand. Everything we have asked them to do has been done in a competent and timely manner. Their project manager has kept us in the loop with assigned tasks and daily reports.

What did you find most impressive about this company?

The team considered our project of primary importance and gave us timely updates and detailed feedback on a daily basis. They have shown great integrity in the quality of their work, which has helped build trust. Aureate have continued to maintain their standards since the start of the project.

Are there any areas for improvement?

No, we’re completely satisfied.

Please describe your company and your position there.

I'm the owner of Peterson Digital Marketing.

For what projects/services did your company hire Aureate Labs?

We hired Aureate Labs to build and maintain several e-commerce stores on the Magento 2 platform. 

What were your goals for this project?

Our main goal was to create a fast, easily navigable Magento online store with custom functionalities. We want the store to be heavily optimized and perfectly designed to drive traffic and drive online purchases.

How did you select this vendor?

We were referred to Aureate Labs. After discussing possible projects, we got to know their expertise and capabilities.

Describe the project and the services they provided in detail.

They evaluate our clients' past websites to find their issues and strengths, then determine the best ways to build upon them. Aureate Labs plans everything properly, from the first phase to the last. They deliver each task in a productive manner—whether fixing a functionality or maintaining code quality—and help our clients develop effective and profitable web stores.

What was the team composition?

I'm in contact with one project manager and three developers.

Can you share any information that demonstrates the impact that this project has had on your business?

They've helped our business achieve the proper flow through a web store with a smooth funnel. The web store performs commendably well and offers potential customers a great UX. This has increased our engagement ratio and even our conversion rate. They maintain a high quality of work, which directly benefits our business.

How was project management arranged and how effective was it?

They have an efficient, effective management workflow. We communicate with a professional manager who directs the developers and understands what we want to accomplish. Aureate Labs goes to great lengths to understand each task, translate our needs into requirements, and keep us up-to-date. They communicate through Skype and email, achieve everything within the deadline, and attend to queries quickly and effectively.

What did you find most impressive about this company?

We never notice the time zone differences. The tone of their communication is impressively straightforward. Through their passion, they deliver on time and make our customers happy.

Are there any areas for improvement?

No, I can't think of anything. Aureate Labs consistently, effectively meets all our requirements. They go the extra mile to maintain our brand standards.

Please describe your company and your position there.

We are a retail company selling sustainable products protecting the environment

For what projects/services did your company hire Aureate Labs?

We hired Aureate Labs to build PWA for our brand new website.

What were your goals for this project?

We wanted to build a modern-looking ultra-fast website so that we can stand tall with competitors.

How did you select this vendor?

I was looking for a PWA solution provider and found Aureate Labs in online space. In the first conversion, I explained what we’re looking for, after reviewing our requirements, they came up with the right solution, and that’s how we select Aureate.

Describe the project and the services they provided in detail.

The project was to build PWA for Magento 2.

Services provided:

• Discovery
• UI Design
• Development
• Testing
• Bug fixing
• Go-live
• Training and support.

What was the team composition?

UI/UX Designer, Solution Expert, Developers, PM and QA

Can you share any information that demonstrates the impact that this project has had on your business?

We are pleased with the current website speed and UX. We’re getting the right amount of orders daily basis which is quite impressive for the new website.

How was project management arranged and how effective was it?

Overall, project management experience was above average. Communication and clarity were there. Every phase of the project was delivered as expected. The team is detail-oriented and follows the best standards.

What did you find most impressive about this company?

Company of good human-beings. Understands clients perspective and provides excellent service.

Are there any areas for improvement?

They did outstanding work and provided excellent post-delivery support.