Arete Soft Labs Inc.

BACKGROUND

Please describe your company and position.

I am the President of Fresh Start Testing

Describe what your company does in a single sentence.

Bioenergetic Functional Lab Testing for individuals and practitioners across North America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arete Soft Labs Inc. to accomplish?

• Develop our website and provide ongoing support and upgrades to the site

SOLUTION

How did you find Arete Soft Labs Inc.?

Online Search

Why did you select Arete Soft Labs Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned
• Very Personable and Trustworthy

How many teammates from Arete Soft Labs Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop our bilingual website from scratch offering: 

• Support
• Suggestions
• Ongoing support
• Development of additional web pages including online forms

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website has significantly contributed to our success by providing a professional and credible online presence, giving us a competitive edge in the functional health testing market. As our business expands, our website needs to evolve, and Arete Soft Labs has been instrumental in meeting those demands in a timely and efficient manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deep has been a very efficient project manager. He clearly outlines the expected timelines for each upgrade of our website, and ensures consistent, transparent communication throughout the process.

What was your primary form of communication with Arete Soft Labs Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are fair and extremely client-satisfaction-focused. On one occasion, theretanding of our needs, and they under-quoted. When they realized the error and the true scope of our needs, they maintained their original quote, stating that the misunderstanding was on their side, not ours, and therefore honoured their original quote. You can't get better service and loyalty to their clients than what Arete Soft Labs Inc. provides!

Are there any areas for improvement or something Arete Soft Labs Inc. could have done differently?

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BACKGROUND

Please describe your company and your position there.

I am the founder and principle of Getting It Together Organizing, a professional organizing service in Toronto, Canada

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arete Software Inc.?

My website was old and out of date and needed not only a new look but to be brought up to date technically.

SOLUTION

How did you select this vendor and what were the deciding factors?

I sourced out a number of professional companies for the job and choose Arete because they really stood as professional, efficient, honest, and with all the right skills and talents. Their price point was also excellent.

Describe the project in detail and walk through the stages of the project.

I mainly dealt with Mandeep, director of business development. I was sent a questionnaire to complete so that they could get a clear idea of the scope of the project. then I was asked to select other websites that I found interesting so that they could get a visual idea of what I wanted. From that point on it was a work in progress, starting with the landing page. Once we had finalized the landing page they then went on to do the rest of the site as they had a clear idea of what I was looking for.

How many resources from the vendor's team worked with you, and what were their positions?

I only dealt with Mandeep. He dealt with everyone else. this made it very easy and communication was always clear.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I would say I am demanding as a client as I know what I want and I am very detailed. Arete was fantastic to work with, nothing was ever too much trouble, they were always patient, polite, and eager to help. What was fantastic was that technically they really are expert so when I had an idea that I didnt' even know was possible to create, Mandeep always made it happen.

How effective was the workflow between your team and theirs?

Communication was excellent and timely.

What did you find most impressive or unique about this company?

They are technically experts in their field. This is great but what was wonderful about this was that they made very complex deliverables sound easy.

Are there any areas for improvement or something they could have done differently?

They really were a delight to work with but if there is one area that could be improved it would be to have a creative lead on the project.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Monterey Park Physiotherapy, a physical therapy clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arete Software Inc.?

I needed someone to develop our website and do our SEO.

SOLUTION

What was the scope of their involvement?

They developed our website from scratch. We requested some features, and they also suggested some good features that we included in the design. It took one month. We are using their ongoing services for digital marketing, PPC, and SEO. Specifically, they’re advertising on Google and Facebook.

What is the team composition?

We work with a team of four people who communicatee with us on a regular basis.

How did you come to work with Arete Software Inc.?

A friend, who had used their services in the past, recommended them to me.

How much have you invested with them?

We’ve spent between $1,500-$2,000 so far. I’ve done the same type of work with others in the past for a much higher price.

What is the status of this engagement?

We started working together in January 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their experience helped us a lot in making the website much better. They were efficient in building the website and did an amazing job. We check how many people visit our website and how many leads and reviews we get. Anyone who reaches out on our website usually gives us a call or send us an appointment request through the website itself.

How did Arete Software Inc. perform from a project management standpoint?

Their good project management is how they were able to finish our project within a month. They were always making sure they were working according to our requirements. They never waited until the last minute, either. As soon as the features were ready, they were asking us to test them as soon as possible. They make sure we’re satisfied and then go for the next milestone. They have many years of experience and could understand and translate the language of their customers into technical language.

What did you find most impressive about them?

Even after they delivered the website, they’ve kept in contact with us to make sure we’re still happy. They make us aware of new features and how those features could help us. They also bring us a lot of suggestions that are turning into business advantage from the marketing side. They’re an amazing team.

Are there any areas they could improve?

No, I’m happy working with them.

Do you have any advice for potential customers?

I inquired with many other companies before I signed up with them. Arete Software was charging less, and I wondered if their quality of service wasn’t going to be as good. I was a little worried when I signed up with them, but I went with them and, after dealing with them, even if they would have charged me $500 extra I would have happily paid them.

BACKGROUND

Please describe your company and position.

I am the Owner of Zeiss Finishing

Describe what your company does in a single sentence.

Customer service and Contracting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arete Soft Labs Inc. to accomplish?

• Creating a membership area for my website

SOLUTION

How did you find Arete Soft Labs Inc.?

Online Search

Why did you select Arete Soft Labs Inc. over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Arete Soft Labs Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a secure membership area where members can access sensitive information.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Friendliness, help ed when I asked and overall service in a swift time line!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded fast, really good management!

What was your primary form of communication with Arete Soft Labs Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Friendliness and understanding my needs and meeting my needs!

Are there any areas for improvement or something Arete Soft Labs Inc. could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Fashion Specialist of JK fashion

Describe what your company does in a single sentence.

We’re a fashion store. We mainly deal with activewear, footwear and gym wear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arete Soft Labs Inc. to accomplish?

• Increase Sales
• Brand awareness

SOLUTION

How did you find Arete Soft Labs Inc.?

Online Search

Why did you select Arete Soft Labs Inc. over others?

Good value for cost

How many teammates from Arete Soft Labs Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focuses on building and optimizing the online presence of the client, whose current website presence is non-existent. 

• Design and create a visually appealing and user-friendly website from scratch.
• Ensure responsive design, fast load times, and seamless navigation across all devices.
• Integrate essential features, such as contact forms, analytics tools, and call-to-action elements.
• Optimize on-page SEO elements, including meta tags, headers, URL structures, and content.
• Develop high-quality, keyword-optimized content for website pages and blog posts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Key industry-specific keywords moved from non-existent to ranking on the first page of search engine results within 9 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Key milestones, such as  keyword optimization, and content updates, were completed within the agreed timelines.
 

What was your primary form of communication with Arete Soft Labs Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

The team maintained open and clear communication throughout the project, responding promptly to questions, requests, and feedback.

Are there any areas for improvement or something Arete Soft Labs Inc. could have done differently?

In a few instances, implementing adjustments based on client feedback took slightly longer than expected

BACKGROUND

Please describe your company and position.

I am the Business owner of https://flairnunu.com

Describe what your company does in a single sentence.

Investment Newsletter

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arete Soft Labs Inc. to accomplish?

• website design

SOLUTION

How did you find Arete Soft Labs Inc.?

Online Search

Why did you select Arete Soft Labs Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

What was the size of Arete Soft Labs Inc.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Your team of Deep designed my website last year.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• successful launch of my business

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their work is efficient, effective and professional. The launch of my website is successful and I appreciate the contribution Deep and his team made . Great job !

What was your primary form of communication with Arete Soft Labs Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

efficient and effective

Are there any areas for improvement or something Arete Soft Labs Inc. could have done differently?

it will be nice to provide more information in writing for website training.

BACKGROUND

Please describe your company and your position there.

The new website has drawn more users than previous versions. Positive internal feedback has focused on the quality of the design and functionality. Expect a reliable partner who offers SEO expertise.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arete Soft Labs Inc., and what were your goals?

We wanted our website redesign & SEO Service

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended to me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They stuck to their schedule.

How many people from the vendor's team worked with you, and what were their positions?

Deep & other 2 staff members

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They’re very good at SEO.

Describe their project management style, including communication tools and timeliness.

We communicated well via email and phone calls.

What did you find most impressive or unique about this company?

They designed the website from scratch, and they did some SEO as well.

Are there any areas for improvement or something they could have done differently?

No, we’re very satisfied.

BACKGROUND

Please describe your company and your position there.

A startup hired Arete Software to develop their website. They were tasked with writing code and following the code guidelines that the client provided them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arete Software Inc.?

Find via Search Result

SOLUTION

How did you select Arete Software Inc. and what were the deciding factors?

I found them on Clutch, and they had good reviews.

Describe the project in detail and walk through the stages of the project.

Following selection a kick off meeting was arranged where we outlined the project goals. Basically reducing the errors and tasked with writing code

How many resources from Arete Software Inc. team worked with you, and what were their positions?

We worked with a skilled front end developer and a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We managed to reduce the number of defects by over 85%.

How effective was the workflow between your team and theirs?

If you are looking for a professional, punctual and dedicated development team, look no further.

What did you find most impressive or unique about this company?

They are a professional, punctual, and dedicated development team.

Are there any areas for improvement or something they could have done differently?

They could use more layman’s terms to explain their solution.

BACKGROUND

Please describe your company and your position there.

I work for a based public accounting firm offering assurance, tax and consulting services. as Sales Specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arete Software Inc., and what were your goals?

We needed to redevelop our company’s website. Our prior site was fairly robust, but it hadn’t been upgraded since the 2015. We needed a partner who had expertise and knowledge to benefit the site with the redevelopment project.

SOLUTION

How did you select Arete Software Inc., and what were the deciding factors?

They happened to be the same company that redeveloped the site for the consulting services I presently work for. Their services were referred to the consulting services by someone, possibly one of our donors. That’s what encouraged us to select them in the past. Their team also came alongside another development team to upgrade an existing website for a consulting firm that I’m on the board for.

There, they collaborated with the other group to make some cosmetic improvements to the platform. During these past projects, I had a front-row seat when they re-established that website. It was that experience that provided me the enthusiasm and motivation to hire them for this project. Their workmanship, professionalism, and commitment were evident.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked together on the site from January 2020–2021. The site was launched in May 2021, but they’re still making some minor adjustments to it as time goes on. They’ll be managing the site moving forward.

How many people from the Arete Software Inc. team worked with you, and what were their positions?

We worked directly with one person. Early on in the project, there was an additional representative present during our initial meetings about security measures and the scope of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At this point, we’re just concerned with the longevity of the quality they provide. Even before we engaged on this project, I’ve been very impressed and pleased with their website work. We don’t ever have to shut anything down for site fixes or problem-solving. I’m happy with how this collaborative effort went.

Describe their project management style, including communication tools and timeliness.

First and foremost, they were very professional and flexible. Because of my busy schedule, we had to reschedule some meetings. I always appreciated their willingness to adjust their schedules. The professional attitude, work ethic, and meaningfulness they put into their work were impressive. They were dedicated to producing something meaningful for us, something I could be proud of.

My priorities were put first, and it was clear they wanted to create something that I would identify with. I’ve been part of engagements where the producer tries to convince the client of what they need all because the producer likes the particular product. I appreciate that they were committed to my vision, outlook, and interests for the site.

What did you find most impressive or unique about this company?

When they gave me room to make decisions, they always provided ample information and examples for me to choose from. Whether it was the layout, designs, or color schemes, I appreciated that they invited me into the making of everything. They invited me into their world and shared the process with me as a partner.

Are there any areas for improvement or something they could have done differently?

There were periods of time where we didn’t hear from them. However, during those periods, they didn’t hear from us either. During this time, the designer was in pursuit of a degree while working on this project, so we were patient. I wasn’t looking for a rush job and appreciated them taking the time to involve me in the work. There’s nothing I can say was disappointing.

BACKGROUND

Please describe your company and your position there.

Our company is a professional services company, of over 100+ staff members. We offer management capabilities and experience for directing large task-order contracts and guiding a team with the array of talents needed for Government Contracting. We specialize in Program Management, Technology Solutions, Communications Support, and Survey and Data Management. I am the Vice President of Operations and manage the day-to-day operations of our staff and 40+ subcontractor staff.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arete Software Inc., and what were your goals?

Our company website was over 4 years old and we were beginning a re branding campaign, We wanted to build a new website to depict our corporate capabilities and new brand.

SOLUTION

How did you select this vendor and what were the deciding factors?

We evaluated several local Web Design firms. We narrowed the field and solicited proposals from them along with the incumbent firm we had used to build the initial website. We evaluated the proposals, and ultimately decided based on the project details that were provided and customer service responsiveness. We had 2 people on our selection panel.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the project was to use some of the content from the old website and integrate the NEW themes and capabilities. We wanted to streamline the site and make it user friendly. We wanted a more visual presence and less text. I provided materials to the project including: text content, ideas for layouts, pictures, and symbols. Arete Software Inc was responsible for taking our ideas and creating a web presence to suit our needs. They built the wire frames and managed the flow of the website, and provided many options for layouts, schemes, overlays and general look and feel. They also provided text editing of the content we provided.

How many people from the vendor's team worked with you, and what were their positions?

They had 3 people involved. One Project Lead - who we dealt with most of the time, and then a developer and UI person (look and feel). The team stayed the same size throughout the process. Arete Software Inc collaborated with Ronald from our company. Our Director of People Services.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just launched the website and are in the process of really marketing the new site. The overall reaction to the Website has been extremely positive by our employees who have navigated the site. We are extremely pleased with the end product, and feel like we met all the goals of our company.

Describe their project management style, including communication tools and timeliness.

They had three people involved. One project lead who we dealt with most of the time

What did you find most impressive or unique about this company?

Real time Support

Are there any areas for improvement or something they could have done differently?

There might be a better way to keep track of requirements.