Arcanys: Your On-Demand Software Team for Scalable Growth
At Arcanys, we're more than just an IT outsourcing company; we're your strategic partner for scalable growth. With Swiss precision and a global perspective, we specialize in augmenting your existing software development teams with top-tier talent. Our approach is swift, reliable, and cost-effective, ensuring that technology is never a bottleneck for your business.
Why Choose Us?
- Expertise Across Industries: Our versatile team has the skills and experience to meet your specific needs, whether you're in FinTech, Media, E-commerce, or any other sector.
- Global Reach: Our client base spans continents, from Europe to Australia and everywhere in between. Our cosmopolitan approach ensures that we understand the nuances of different markets.
- Proven Success: With a 95% successful placement rate, an impressively low yearly attrition rate, and an NPS of 81, we've mastered the art of long-term talent retention.
- Speed of Hiring: We make the hiring process 10 times faster than if you were to do it yourself, allowing you to focus on what matters most—your business.
- Zero-Risk 30-Day Trial: If you're not satisfied with your team in the first month, you owe us nothing.
For Startups
- Arcanys Ventures: As the investment arm of Arcanys, we offer more than just capital. We provide critical technical guidance and support, making us some of the smartest money founders can access.
Our Services
- Development: Our core languages and frameworks include Angular, React.js, Node.js, AWS, Azure, .NET, PHP, Java, Golang, Laravel, Python, etc.
- QA & Testing: Quality is non-negotiable. Our QA & Testing services ensure that your product meets and exceeds the highest industry standards.
- Additional Support: We offer a comprehensive range of support services, including UI/UX design, project coordination, business analysis, and 24/7 customer and technical support.
Arcanys is noted for being cost-effective, with project investments ranging from $200,000 to $450,000. Clients praise their value for money and proactive communication, often highlighting flexibility in billing. Overall, they provide high-quality development services while maintaining competitive pricing.
While Arcanys generally manages time zone differences well, some clients mention challenges in communication due to time zone and cultural differences. However, these are often mitigated through regular updates and meetings.
Excellent Team Integration
Clients appreciate Arcanys' ability to seamlessly integrate with internal teams, often feeling like an extension rather than an external vendor. Their proactive approach and communication skills help maintain a collaborative atmosphere.
Proficient in Diverse Technologies
Arcanys demonstrates expertise in a wide range of technologies such as React, Angular, Java, .NET, AWS, and Node.js. Clients appreciate their ability to handle complex projects using modern frameworks and cloud-based solutions, showcasing their technical prowess across various platforms.
Positive Company Culture
Arcanys is recognized for fostering a positive company culture that values employee satisfaction. This is reflected in the quality of work and the low turnover rate, which clients find impressive and reassuring.
Cost-Effective Solutions
Clients find Arcanys to be a cost-effective choice without compromising on quality. They provide good value for money, making them an attractive option for companies looking to scale or augment their development teams efficiently.
High-Quality Software Deliveries
Arcanys consistently delivers high-quality and defect-free software. Clients report satisfaction with the robustness and functionality of the applications developed, highlighting their attention to detail and commitment to quality assurance processes.
"The Arcanys employees are some of the happiest that I've experienced."
Oct 8, 2019
Director, Register Now
Matthew Bisset
Information technology
Melbourne, Australia
11-50 Employees
Online Review
Verified
Arcanys developed a platform for a registration company. Their team was responsible for building the platform in .NET and adhering to PCI compliance processes.
While the development is ongoing, the client has been able to expand their customer base at an accelerated rate. Arcanys is personable, communicative, and organized. Their team delivers quality work through constant feedback cycles and technical expertise.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Register Now is a SAAS company providing Event Registrations for mass participation based events in the Australiasia region. I am the owner of the company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Arcanys?
Arcanys was initially hired to supplement our internal development team.
What were your goals for this project?
Our goals were twofold - to attempt to build our team in a cost-effective manner with talented people, and to gain access to other technical resources on an as-needed basis.
SOLUTION
How did you select this vendor?
We developed an initial 'test' project that we sent to a number of potential providers that we had shortlisted. We agreed on payment and time frames with 4 providers to complete the project. Not only did the Arcanys team take the time to understand the brief, but they completed it ahead of schedule and provided shippable code that we were able to implement into our platform immediately.
Describe the project and the services they provided in detail.
The project is an ongoing one where the technical resources Arcanys provides are working on our core platform offering. We build in dot net have had very high information security and PCI compliance processes which the team has been able to work comfortably within.
What was the team composition?
We have a number of developers, architects, BA and QA's at Arcanys working with us on an ongoing basis. The team works closely with the product team in based in Australia on a daily basis. After some good successes with Arcanys, we have gradually increased our team size with Arcanys and are likely to continue to do so.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Register Now was struggling to find talent at a reasonable rate. We have managed to do that with Arcanys. This has allowed us to concentrate local resources on building the business and growing our customer base which we are doing faster than ever.
How was project management arranged and how effective was it?
We use Azure DevOps to manage our backlog and releases. Our communication is constant and we utilize Slack for internal chat and Google Hangouts daily standups and video calls as required. We find the brief daily stand up at the start of the day to be a very effective way of keeping the team on track.
What did you find most impressive about this company?
We have had no turnover with the team we have been building with Arcanys over three years. This is a testament to the management team's efforts to provide an extremely positive workplace for the employees. The Arcanys employees are some of the happiest that I've experienced.
Are there any areas for improvement?
We constantly review our processes with our team at Arcanys and have found the team very responsive to this process. Time zones can prove an issue occasionally, especially during daylight savings, however, on request the team have been willing to adjust accordingly.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Dev Support for Financial Media & Technology Company
IT Staff Augmentation
$200,000 to $999,999
July 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"I’ve been impressed by their ability to learn new technology on the fly."
Jul 16, 2019
CTO, Reorg
Rich Jones
Financial services
New York City, New York
51-200 Employees
Phone Interview
Verified
Arcanys provides developers for a financial media and technology company. The team works on a variety of different projects using Laravel, MySQL, MongoDB, ElasticSearch, and Vue.js.
The team from Arcanys is helping to facilitate a seamless launch of a new internal workflow tool. To mitigate a substantial timezone difference, the developers from Arcanys send daily progress updates via Slack. Customers can expect a flexible and collaborative partner.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CTO at Reorg, a financial media, data, and technology company. We have an editorial team that writes about complex topics within the legal and finance world. We also have a technology platform that houses the content that are editorial team writes and several database and workflow tools that our clients use. We offer a variety of products that cover a wide range of needs, including distress debt, bankruptcy, mergers and acquisitions, pharmaceutical patent litigation, and other complex topics that investors, lawyers, and financial institutions would be interested in.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We have an in-house development team that’s part of a larger technology team. We’ve also had an outsourced team in Ukraine since the inception of the company. We were looking to add another set of developers to broaden the kinds of projects that we could work on. Also, from a geographic perspective, we wanted to give ourselves a footprint in Asia to have somewhat of a 24-hour operation going.
SOLUTION
What was the scope of their involvement?
We treat our three developers from Arcanys as an extension of our in-house team. We don’t siphon them off to certain projects, and there’s no middle person that manages communication between our outsourced developers and our in-house team. Our in-house team gives them a variety of tasks, from small bug fixes to large, multi-month projects.
Most of their work has been done in PHP using the Laravel framework. They also use MySQL for work on our primary database and MongoDB for larger data sets. They’ve helped with implementing ElasticSearch on our frontend search function, as well as development in Vue.js for the frontend framework.
What is the team composition?
The team is composed of three full-time developers. We have a person here who directly manages those three developers.
How did you come to work with Arcanys?
I did a pretty extensive search and worked with a firm that matches companies with outsourced developers. I was introduced to several different firms and did interviews with the people that I'd be working with at those firms. I happened to find Arcanys outside of that.
I was looking at and doing interviews with a bunch of different firms, and Arcanys was the one that stood out the most. I gave each potential developer a test, and Arcanys scored better than everyone else. Also, from a communication perspective, they were really good.
How much have you invested with them?
We’ve invested about $300,000.
What is the status of this engagement?
We started working with them during July 2017, and the relationship is currently ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I don’t have any quantitative evidence, but we’re in the process of releasing a large project that they’ve been working on. It’s an internal workflow tool that they built for us. So far, the launch has been going very well, and I consider that a testament to the great work that they put into the project.
How did Arcanys perform from a project management standpoint?
The person on our team who manages their developers is a developer himself, so communication tends to be very good. They’re much more responsive than other outsourced teams that I’ve worked with, and that helps quite a bit. The time zone difference is challenging, especially for the person on our team who manages them, but they have regular calls and use Slack to stay up to date.
Usually, the developers will send a nightly update describing what they did during the day. That way, we know exactly what they did for us each day. Most of this communication happens over Slack, which has worked very well for us.
What did you find most impressive about them?
I’ve been impressed by their ability to learn new technology on the fly. From what I know, Arcanys is a great place to work, and it seems like they heavily invest in their employees. This shows in the work product that they provide.
Are there any areas they could improve?
I don't think so. Their work is generally very, very good. The toughest part is probably the time zone, but I'm not sure that there's any viable solution there. We’re figuring out ways to make that work as much as possible. But I'd say, for the most part, they’re excellent.
Do you have any advice for potential customers?
No, I don’t think I do.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Dev Partnership with AWS Consulting Company
Custom Software Development
$200,000 to $999,999
June 2018 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
“Their team has a drive that can push any project forward.”
May 15, 2019
Founder, Tiqqe
David Borgenvik
Software
Sweden
11-50 Employees
Phone Interview
Verified
Arcanys acts as an ongoing development partner, interacting directly with third-party clients to provide AWS and cloud-based support. They are currently developing logistics systems.
Arcanys provides highly skilled talent to enable rapid growth and quick deployment. Their developers work independently and satisfy project requirements. Customers can expect a reliable, long-term partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of Tiqque, a consulting company. Application development is our core business.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
My company works in a software development paradigm called serverless, and it’s challenging to find developers within this paradigm. We needed help with serverless AWS development.
SOLUTION
What was the scope of their involvement?
Arcanys provides different kinds of software development. Our clients connect us with a product owner and a business problem, and we engage the Arcanys development team. They interact directly with the client. Right now, my company has a big client in the logistics industry, which means Arcanys is developing different logistics systems. Everything they develop is cloud-based.
What is the team composition?
Currently, we employ sixteen Arcanys developers. We assign developers based on client needs and project requirements.
How did you come to work with Arcanys?
I found Arcanys through a previous employer. We needed a team that was certified in AWS and could fulfill our specifications.
How much have you invested with them?
My company has spent around $200,000-$500,000.
What is the status of this engagement?
The engagement commenced in June 2018, and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
It’s very important that my company can grow quickly, and Arcanys has made doing so much easier. They provide highly qualified developers for us to work with. For instance, the first developer we worked with from Arcanys had experience with one of our client’s cultures, which benefitted their interactions. Carrying on the project without this developer would’ve been very difficult.
How did Arcanys perform from a project management standpoint?
Project management is good, and their standards are high. Sometimes, we have to push them to communicate with our clients. If they don’t engage with the client, our partnership with them won’t work.
What did you find most impressive about them?
Their company culture and ability to maintain a long-term partnership is critical. We’ve worked with them for a couple of years in different contexts, and it’s always worked out great. Also, they retain key resources for long periods of time, which prevents turnover on our end.
Arcanys’s developers are independent and don’t require constant guidance and direction. Their team has a drive that can push any project forward.
Are there any areas they could improve?
They could be more active in increasing their technical expertise and communication skills. They’re good, but they can always do better.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
"We don’t have many time estimates with our clients. Arcanys is usually better at being on time than we are.."
Cost
5.0
Value / within estimates
"We get a lot of value for our money. Compared to all other companies we have worked with Arcanys is in a league of their own."
Willing to Refer
5.0
NPS
Software Development for Traffic Monitoring Company
Other IT Consulting and SI
Confidential
Jan. 2011 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"Proactive and diligent, Arcanys acts like a part of our team."
Apr 17, 2019
Software Development Team Deputy, Citilog
Guillaume Morange
Software
Paris, France
11-50 Employees
Phone Interview
Verified
Arcanys provides ongoing development support for a traffic monitoring company. They troubleshoot issues within a C++ system and create new interfaces using Java, C#, and other technologies.
The interfaces have garnered praise from stakeholders, and Arcanys’ resources reliably fix issues within the software system. The team has integrated seamlessly thanks to constant communication, timeliness, flexibility. Their willingness to ask questions and suggest improvements stands out.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a software development team deputy for Citilog. We provide intelligent video monitoring systems for the transportation industry.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We engaged Arcanys to provide development support for long-term projects. We need help handling day-to-day issues like customer requests and bug fixing, formalizing procedures, and improving the system’s overall quality.
SOLUTION
What was the scope of their involvement?
Arcanys is in charge of developing our embedded systems. We use a C++ and Linux environment. Their team works on various projects including the engine, the communications protocol, a Java UI, and C++ features.
Arcanys also works on the UI of our desktop products using C# and DevExpress library, in which their team has in-depth knowledge.
What is the team composition?
We first worked with one C# developer, and the team has grown as we’ve increased Arcanys’ involvement. We now collaborate with five people; four work on development tasks while one is dedicated to testing. As my side’s primary point of contact, I also communicate with a manager and the founders.
How did you come to work with Arcanys?
My predecessor found their team through our company’s network.
What is the status of this engagement?
We started working with Arcanys around 2011, and the partnership is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Arcanys works well within our sophisticated software system. Their UIs have received positive user feedback, and we have full confidence in their ability to troubleshoot and fix complex items. They have truly improved our system.
How did Arcanys perform from a project management standpoint?
We manage the project from our side. We communicate every day via Skype and email, and we use a shared test bay and a shared development platform for testing requests. We also visit their office once a year to get to know their team better.
The team overall is highly attentive and flexible. They have remained patient with us as we formalized our system. Every team member—from the developers to the founders—is easy to reach and willing to fix issues as needed. Despite some ambiguities over the years, Arcanys always meets their schedule and alerts us about potential delays.
What did you find most impressive about them?
Proactive and diligent, Arcanys acts like a part of our team. They ask questions if they don’t understand something, and they point ways to refactor a request or improve a process if needed. We appreciate their openness; they feel as invested in our success as we are.
Are there any areas they could improve?
We first were worried about evaluating potential resources through remote interviews. However, we’ve developed a recurring process with Arcanys to assess each incoming team member constructively and thoroughly. We’re thrilled with the collaboration overall.
Do you have any advice for future clients of theirs?
Have a formal onboarding process. Visit their team regularly as well to clear any communication issues.
RATINGS
5.0
"I can’t find any room for improvement. We’re thrilled with Arcanys."
Quality
5.0
Service & Deliverables
"Arcanys’ work is largely bug-free. Their team can navigate our complicated system with ease."
Schedule
4.5
On time / deadlines
"Over the years, only a few misunderstandings have caused delays. The team is overall timely."
Cost
4.5
Value / within estimates
"We receive excellent value for Arcanys’ work."
Willing to Refer
5.0
NPS
"It’s been an efficient collaboration; I would definitely recommend the company.
Staff Augmentation for Investment Firm
Custom Software Development
$50,000 to $199,999
Dec. 2017 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
5.0
Willing to Refer
4.0
“We’ve become more rapid in our build and release process because of them.”
Mar 4, 2019
CTO, NZ Funds
Damon Murfitt
Financial services
Auckland, New Zealand
51-200 Employees
Phone Interview
Verified
Arcanys augments the internal dev team, providing offshore developers. They collaborate closely and work on various projects, including cloud services and web apps.
Arcanys offers a great value while still doing high-quality work. The team is skilled and flexible, making them a great partner. They have good project management and communication skills, allowing for an optimized and efficient partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CTO of NZ Funds, a financial services organization that specializes in investment management, wealth management, and financial advice. Our customer base is private investors, retail investors, and financial advisors.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We needed a cost-effective way to scale our IT team.
SOLUTION
What was the scope of their involvement?
Arcanys provides full-time resources who work with our in-house dev team, taking on tasks from within our weekly or monthly sprints. They recently collaborated on a geo-based cloud service for wealth planning and financial advising. Arcanys works in Azure Stack and uses SQL servers to accomplish their work. They also build web-based apps, using tools such as JavaScript, C#, and Entity Framework.
What is the team composition?
They initially provided three developers, but we went down to two.
How did you come to work with Arcanys?
We wanted a cost-effective offshore partner located in the Philippines because they overlapped with our time zone. We did an extensive search, doing email introductions and phone interviews with about six or seven different organizations. We then did an in-person visit in the Philippines to conduct a deep dive into the businesses. We chose Arcanys because of their skill set, web presences, and client references.
How much have you invested with them?
We spend about $10,000 a month.
What is the status of this engagement?
We partnered in December 2017, and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our partnership allows us to move faster and enables our dev team to implement solutions quicker. We’ve become more rapid in our build and release process because of them.
How did Arcanys perform from a project management standpoint?
Overall, we’re happy with their level of communication, documentation, and responsiveness. We had to let one developer go because their work wasn’t what we expected, but Arcanys helped make the transition. They’re flexible and allow us to adjust their involvement based on our needs. We mainly communicate via Skype, email, and WhatsApp.
What did you find most impressive about them?
Unlike other firms, Arcanys is a genuine tech partner, not just a resource provider. They also have a payment structure that keeps them engaged in our projects instead of locking us into a partnership for a long time.
Are there any areas they could improve?
As they grow, they should continue to focus on being a tech partner with advanced skill levels.
RATINGS
4.0
"The partnership isn’t perfect, but they manage problems well."
Quality
4.0
Service & Deliverables
"We’ve had a few minor issues, but nothing major."
Schedule
4.0
On time / deadlines
"They meet our deadlines, but there’s been some scope creep."
Cost
5.0
Value / within estimates
"We get good value."
Willing to Refer
4.0
NPS
"Offshoring doesn't work for everyone, but it's been great for us.
Dev Partnership for Payment Platform
Custom Software Development
$200,000 to $999,999
Aug. 2016 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
“They possess initiative, excellent problem-solving skills, and great personalities.”
Dec 4, 2018
Co-Founder, Payment Logic
Mark Nimco
IT Services
Melbourne, Australia
1-10 Employees
Phone Interview
Verified
Arcanys collaborates with in-house staff to develop and maintain a financial tech company’s payment platform. Their team also handles cloud hosting security and ensures the platform’s PCI DSS compliance.
Their team has been a major asset and has helped scale up business significantly. Since partnering with Arcanys, business has grown nearly 150% year over year. Their staff has excellent technical skills and communicate progress effectively.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CTO and a co-founder of Payment Logic. We’re based in Australia and provide our customers with cash flow benefits from commercial credit cards while earning reward points. We also negotiate early payment discounts.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We utilise a hybrid software development team with resources based in Australia and the Philippines and we were looking for a technology partner to help our company scale up cost-effectively.
SOLUTION
What was the scope of their involvement?
They’ve been involved at every stage of development from defining project requirements to final deployment. Our staff build the payment platforms and then their developers help us to build and maintain web apps and cloud hosting infrastructure. Some of that includes overall security and payment card industry data security standard (PCI DSS) compliance. Everything is built using Microsoft technologies like Azure.
What is the team composition?
When we first began, we had two developers. Over time, we increased their team to six full-time staff, including a project manager/business analyst, three senior developers, and two QA engineers. We’re currently in the process of bringing on three more people.
How did you come to work with Arcanys?
We were recruiting in Australia and Arcanys responded to our online job advertisement. We’d never hired contractors before, so we met with them to learn more about their business. Their technical capabilities, company culture, quality of staff, and cost structure were impressive, so we decided to hire them for an initial proof of concept project. After seeing the quality of their work, we were sold.
How much have you invested with them?
When we started, our investment was approximately $10,000 per month. We currently pay just under $30,000 per month and have spent around $400,000 in total to date.
What is the status of this engagement?
We’ve worked together since 2016 and the project is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Deloitte Australia’s Technology Fast 50 recently named us as Australia’s 34th fastest-growing technology company. We’ve averaged 148% growth over the last 3 years. This success has been supported by the agility, skill, and dedication of our Arcanys resources.
How did Arcanys perform from a project management standpoint?
I’d originally had some concerns about managing a team of remote resources, but it’s been much easier than I anticipated. We use Agile/scrum methodologies, so we talk daily via video conference. We strive to have open communication and it’s worked really well despite their team being in another country. To achieve this, we use Azure DevOps for planning, task allocation, and status tracking. It helps to have efficient workflows through our software development platform.
What did you find most impressive about them?
Not only do their staff have great technical skills, but they also possess initiative, excellent problem-solving skills, and great personalities.
Are there any areas they could improve?
There are some subtle cultural differences between the Philippines and Australia. Occasionally, the team is so eager to please that they jump in and start working before the full project team agrees to a concrete plan. We’ve been working to ensure everyone’s in sync and trying to take the shortest possible path from conception to release.
Do you have any advice for future clients of theirs?
As great as our Arcanys resources are, they are like any other valuable resources: they need to be managed and nurtured. I suggest getting to know the team and encouraging two-way communication, which includes listening to what they tell you.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cloud Platform Dev for Smart Factory Company
Custom Software Development
$10,000 to $49,999
Sep. 2018 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
“Their developers demonstrate a level of foresight that’s rare among outsourcing firms.”
Nov 14, 2018
CEO, Medulla
Neil Baker
Manufacturing
Sydney, Australia
1-10 Employees
Phone Interview
Verified
Arcanys is developing a cloud-based manufacturing automation platform using AWS and Kubernetes. With the backend infrastructure firmly in place, they’re currently designing a user-friendly frontend interface.
Arcanys implements a forward-thinking to approach product development. They consistently improve a complex platform and deliver polished code within established deadlines. Their project manager communicates effectively and leads a talented team of professionals. They’re a valuable resource.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO and founder of Medulla. We’re a technology startup that facilitates manufacturing operations by improving the traceability of products.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
While we were able to create a functional model of our software internally, our team doesn’t possess the skills required to take the project further. Therefore, we needed a development partner to build a cloud-based version of the platform.
SOLUTION
What was the scope of their involvement?
The Arcanys team are building our factory system from the ground up. It’s an AWS platform that utilizes the Amazon Elastic Compute Cloud. They use Kubernetes to enable continuous operation integrations that deploy automatically. Considering the previous build required us manually initiate procedures, I’d say they’ve improved the platform significantly. Now that the core functionalities are up and running, they’ve allocated several designers to implement an intuitive UI/UX.
What is the team composition?
They assigned us a project manager, two backend developers, a UX designer, and a QA resource.
How did you come to work with Arcanys?
We previously worked with development firm based in India, but we weren’t happy with their ability to manage the time zone difference. That experience made look for a vendor closer to home. I connected with the co-founder of Arcanys through a network of professionals.
How much have you invested with them?
The cost fluctuates as the project evolves, but we generally spend around $10,000–$12,000 each month.
What is the status of this engagement?
We hired them in September 2018 and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I haven’t found any functional problems with the builds they’ve developed thus far. Their QA tester has mentioned a few bugs, but none that require immediate action.
How did Arcanys perform from a project management standpoint?
We run development sprints every two weeks, and their project manager ensures that everything goes smoothly. After I walk them through the sprint requirements, the manager creates a task list for each developer to follow. There’s a lot of work involved in that process, but they hit each benchmark as scheduled. Despite a small language barrier, communicating with them is fairly easy.
What did you find most impressive about them?
Their developers demonstrate a level of foresight that’s rare among outsourcing firms. Most vendors will build what’s asked of them, but won’t think outside of the project’s scope to solve problems. Arcanys looks at each project holistically and will recommend solutions before potential issues occur. By always looking ahead, they ensure that each new element can seamlessly integrate with the other modules in our roadmap. That ability is incredibly valuable to us.
Are there any areas they could improve?
An initial lack of communication resulted in us getting billed for hours without knowing what was being done. Once we communicated the issue, they addressed it quickly. We’ve been receiving frequent updates ever since.
Do you have any advice for potential customers?
Utilizing their project manager allows us to keep track of the engagement without having to allocate a dedicated resource.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
"They’re more expensive than similar vendors, but the quality of work is outstanding."
Willing to Refer
5.0
NPS
Project Management Platform Maintenance
Custom Software Development
$50,000 to $199,999
Jan. 2017 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development."
Nov 14, 2018
President, Manta Ray Consulting
Emmanuel Abela
Information technology
Portland, Oregon
11-50 Employees
Phone Interview
Verified
Arcanys acts as an ongoing maintenance and development partner for a project management application. They’re currently revitalizing the app’s appearance while preserving its MySQL database and PHP structure.
The app performed well in an independent evaluation and has been floated as a possible government-wide standard. Arcanys has expert technical skills and fosters a transparent atmosphere with consistent communication. Customers can expect a forward-thinking partner with a modern style.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the president of Manta Ray Consulting, a consulting group that primarily provides support for large projects relating to building and upgrading particle accelerators. Our customers are Department of Energy laboratories in New York, Chicago, San Francisco, and other locations throughout the country.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
As part of our consulting work, I wrote a project management application that we utilize in the facilities we work in. A group based in Bangalore, India built the application, but they grew to busy to manage it and give me the attention I needed. Arcanys took over the application’s maintenance and development 4–5 years ago. It’s been a fruitful collaboration.
SOLUTION
What was the scope of their involvement?
Initially, they took over maintenance of the application developed by the Bangalore team. They learned a great deal regarding what the original design and development team did. I then gave them the green light to improve the application. They studied the front- and backend in-depth and provided recommendations to improve the app’s UI and backend performance. Afterward, they were responsible for keeping up with maintenance and adding enhancements customers requested.
As of August 2018, they’ve started to develop the second version of the application. To save money, they’re using the existing backend structure (an SQL database and .NET platform) and making mostly cosmetic changes. I’ve worked with two developers to evaluate the app’s current design and revamp it to be stylized and sexy.
What is the team composition?
I worked with a project manager in the early stages, who introduced me to the lead developer. I’m also a project manager, so I began working directly with the lead developer. She’s a brilliant woman, who, in my mind, is a miracle-worker.
How did you come to work with Arcanys?
I looked at reviews online and narrowed the choice to 2–3 companies. After interviewing the people in charge and the developers we’d be working with about their experience, it came down to Arcanys and another firm based in the Philippines. Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development. Though both firms had similar development skills, we liked Arcanys’ modern appearance.
How much have you invested with them?
My average expenditure with them in the early stages was about $3,500 per month. It’s tripled since then because we brought on a design and development team. In total, I’ve spent between $100,000–$200,000 with Arcanys.
What is the status of this engagement?
We started the most recent iteration in January 2017, but I believe the overall collaboration began 4–5 years ago.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
An independent cost review of our work at a facility in Berkeley, California used the app to prepare and develop their plan. Two weeks prior, we gave community members access to the tool so that they could evaluate it. They were so impressed they recommended to the Department of Energy that all projects use the app going forward. Their recommendation made it all the way to Washington, which is quite an endorsement and success story for us.
How did Arcanys perform from a project management standpoint?
I’ve developed a tight-knit relationship with my team of developers at Arcanys, so the communication is wide-open. Because they’re in the Philippines, we talk over Skype. We also use Jira to upload stories and discuss technical issues.
What did you find most impressive about them?
They have really talented developers.
Are there any areas they could improve?
They’re 13 hours ahead of us, so I would change their time zone. I have to work late but that's just the way it is.
Do you have any advice for future clients of theirs?
It’s important to understand the cultural differences that exist between your and your provider’s locations. Empower them to speak their minds and alert you if you’re leading them down the wrong path. I told our developers this first thing, and we've been fine.
RATINGS
5.0
"It seems fake to give them all fives, but I’m happy with them."
Quality
4.5
Service & Deliverables
"There’s always room for improvement."
Schedule
5.0
On time / deadlines
"They manage expectations well. If I need something done in a week, they’ll tell me they need eight days and then stick to that."
Cost
5.0
Value / within estimates
"The work I’m doing would cost three times as much in the US."
Willing to Refer
5.0
NPS
"I’d recommend them to anyone.
MVP Dev for B2B Platform
Custom Software Development
$10,000 to $49,999
Sep. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
“They take the time to understand their clients and what they are trying to achieve.”
Oct 16, 2018
Co-Founder, Deskvault
Jonathan Yip
IT Services
Hong Kong
1-10 Employees
Phone Interview
Verified
Using Node.js and AWS, Arcanys developers integrated into a software company to develop the MVP of a cloud-based platform from scratch. They used AngularJS to develop the frontend and helped design the UI/UX.
Although the project is in progress, the results so far are high-quality. Arcanys sets themselves apart from their competition with their attentive and responsive approach. They make a concerted effort to nurture the relationship and collaborate with strong attention to detail.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of Deskvault, a software company that offers consumers a secure, cloud-based virtual desktop solution.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We needed help building an MVP of our B2B web-based platform.
SOLUTION
What was the scope of their involvement?
They developed our platform from scratch using Node.js and AWS Lambda. They did some frontend work with AngularJS. In addition, they also helped me with UX and UI design.
What is the team composition?
We have a backend and frontend developer, who I interface with directly, and a project manager.
How did you come to work with Arcanys?
I found them online. They were friendly and demonstrated a good understanding of what I wanted. I liked their culture, approach, and their style.
How much have you invested in them?
We’ve spent around $20,000 so far.
What is the status of this engagement?
We began working together in September 2018 and the work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They’ve done a good job, and I’m impressed with the results so far.
How did Arcanys perform from a project management standpoint?
We’re happy with their level of responsiveness. We use Jira to manage the sprints, and for communication, we mainly use Skype, Slack, and some email.
What did you find most impressive about them?
Their approach makes them stand out. They take the time to understand their clients and what they are trying to achieve. They invest time in making the relationship work. They try to integrate their developers into your team and make sure that they are fitting in and that everyone is working well together.
Are there any areas they could improve?
No, not at the moment.
Do you have any advice for potential customers?
Be as involved and as technical as you can and get into as much detail as possible. You can’t just give them a brief; you need to actually be involved. If possible, fly there and spend time with them face-to-face to immerse yourself and fully understand how they operate and communicate what you are trying to do together.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
"They aren’t the least expensive on the market, but you get what you pay for."
Willing to Refer
5.0
NPS
Dev Partnership for Healthcare Software
Custom Software Development
$50,000 to $199,999
Sep. 2017 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"Arcanys has worked with a number of other startups so they understand our timeframe and budget pressures."
Oct 16, 2018
CTO, Patienteer
Troy Haddon
Software
Sydney, Australia
1-10 Employees
Phone Interview
Verified
Arcanys provides development resources to an internal team rebuilding a web app. They’re transitioning to a Dockerised microservice architecture with a hybrid MS SQL and MongoDB database solution.
Additional resources have improved responsiveness to customer needs and allowed for immediate business expansion. Arcanys’ payments allow resources to be scaled up and down easily, which is advantageous in a startup environment. Customers can expect a communicative and adaptable partner.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the chief technology officer at Patienteer, a software development startup. We’re developing a custom data analytics solution for hospitals that looks to improve patient flow and care.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
As we’ve grown, we’ve needed to increase the size of our development team. We decided to outsource the work because, as a startup, we have limited funds. Initially, we were looking to maintain our web platform and implement new features. Since then, we’ve expanded the scope to include revamping our platform and building a new MVP.
SOLUTION
What was the scope of their involvement?
We hired one developer initially, but have since brought on three more to help with the rebuild. This isn’t a typical software project where we start with requirements, scope out the work, and then design the product. Instead, we’re doing all those things at the same time, in addition to building prototypes and incorporating feedback. We’re using an agile approach to try and be as responsive as we can to our clients.
We built the original web app with a .NET Webforms and VB.Net in the backend, some JavaScript/JQuery in the frontend, and an MS SQL database system. For the rebuild, we’re transitioning to a Dockerised microservices architecture using .NET Core and C#, Angular 6, and a hybrid MS SQL and MongoDB database solution. We’re also introducing new technologies around data caching and SignalR for performance and user experience improvements.
What is the team composition?
We started with one developer and a part-time architect, who did a bit of consulting work. In August, we brought on their senior architect to help design our rebuild, as well as two more developers. After bringing on another developer last week, we’re now working with a part-time architect, four developers, and a project coordinator, who’s also a scrum master.
How did you come to work with Arcanys?
After doing online research, I contacted a few companies whose websites I liked. They were all based in China or the Philippines, and I decided to with the Philippines because I thought we’d face fewer cultural and language barriers.
Arcanys' service stood out from the first phone call. I loved how they introduced themselves and immediately started onboarding one of the people we’d be working with, making them a part of the conversation right away. When I went over to meet them, they took me through their office and explained how we’d work together.
How much have you invested with them?
We’ve spent $75,000 so far and will spend $20,000/month for the foreseeable future.
What is the status of this engagement?
We’ve been working together since September 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We wouldn’t have been able to accomplish all we have this year without outsourcing to Arcanys. We’re more responsive to our clients, and we didn’t have to delay the rebuild because of a lack of investment. Even though Arcanys is quite affordable, we haven’t had to sacrifice quality at all. They’re as good as any developers we could’ve hired in other countries.
How did Arcanys perform from a project management standpoint?
We’ve had no issues with communication since I screened everyone beforehand to see if they’d fit well with our team. Our project coordinator manages the team, tracking timesheets and reporting and ensuring everyone stays on task.
Arcanys has worked with a number of other startups, so they understand our timeframe and budget pressures. We have a flexible arrangement where we pay for dedicated resources on a monthly basis. This lets us bring people on and take them off as needed.
What did you find most impressive about them?
We’d previously outsourced to a company in India and had major communication issues. A 15-minute conversation would take an hour, and we’d still receive work that was different than we discussed. This is the opposite of the case with Arcanys. Their people are highly experienced in .NET and Angular and pick up new technologies very quickly.
Are there any areas they could improve?
No, not that I’ve seen.
Do you have any advice for potential customers?
Be open and transparent with them regarding your finances and needs. They’re trustworthy and use open communication to build a strong relationship. The back and forth helps them be more responsive and meet your needs better.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
"Giving anyone a five for an IT project is nearly impossible. Still, they were good."
Cost
5.0
Value / within estimates
"They're a little above market average, but the quality is worth paying for."
Willing to Refer
5.0
NPS
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.