Arcanys: Your On-Demand Software Team for Scalable Growth
At Arcanys, we're more than just an IT outsourcing company; we're your strategic partner for scalable growth. With Swiss precision and a global perspective, we specialize in augmenting your existing software development teams with top-tier talent. Our approach is swift, reliable, and cost-effective, ensuring that technology is never a bottleneck for your business.
Why Choose Us?
- Expertise Across Industries: Our versatile team has the skills and experience to meet your specific needs, whether you're in FinTech, Media, E-commerce, or any other sector.
- Global Reach: Our client base spans continents, from Europe to Australia and everywhere in between. Our cosmopolitan approach ensures that we understand the nuances of different markets.
- Proven Success: With a 95% successful placement rate, an impressively low yearly attrition rate, and an NPS of 81, we've mastered the art of long-term talent retention.
- Speed of Hiring: We make the hiring process 10 times faster than if you were to do it yourself, allowing you to focus on what matters most—your business.
- Zero-Risk 30-Day Trial: If you're not satisfied with your team in the first month, you owe us nothing.
For Startups
- Arcanys Ventures: As the investment arm of Arcanys, we offer more than just capital. We provide critical technical guidance and support, making us some of the smartest money founders can access.
Our Services
- Development: Our core languages and frameworks include Angular, React.js, Node.js, AWS, Azure, .NET, PHP, Java, Golang, Laravel, Python, etc.
- QA & Testing: Quality is non-negotiable. Our QA & Testing services ensure that your product meets and exceeds the highest industry standards.
- Additional Support: We offer a comprehensive range of support services, including UI/UX design, project coordination, business analysis, and 24/7 customer and technical support.
Arcanys is noted for being cost-effective, with project investments ranging from $200,000 to $450,000. Clients praise their value for money and proactive communication, often highlighting flexibility in billing. Overall, they provide high-quality development services while maintaining competitive pricing.
Clients appreciate Arcanys' ability to seamlessly integrate with internal teams, often feeling like an extension rather than an external vendor. Their proactive approach and communication skills help maintain a collaborative atmosphere.
Cultural and Time Zone Challenges
While Arcanys generally manages time zone differences well, some clients mention challenges in communication due to time zone and cultural differences. However, these are often mitigated through regular updates and meetings.
Strong Project Management Skills
Clients commend Arcanys for their effective project management. They use Agile methodologies, maintain regular communication, and manage projects efficiently, ensuring timely delivery and quality outcomes. Their project managers are noted for their coordination and organizational skills.
Responsive and Client-Oriented
Arcanys is praised for being highly responsive to client needs, maintaining open lines of communication, and being flexible in accommodating changes. Their customer service is described as top-notch, with a focus on client satisfaction.
High-Quality Software Deliveries
Arcanys consistently delivers high-quality and defect-free software. Clients report satisfaction with the robustness and functionality of the applications developed, highlighting their attention to detail and commitment to quality assurance processes.
Impressive Hiring and Training Practices
Arcanys is noted for their rigorous hiring and training practices, ensuring that only skilled and well-prepared developers work on client projects. This dedication to quality in staffing contributes to their high performance and client satisfaction.
"They can help with many aspects of software development."
Apr 6, 2022
Founder & CEO, Duet, Inc.
Jing Zhu
Software
San Jose, California
11-50 Employees
Phone Interview
Verified
Arcanys provides staff augmentation services for a software company. They hire and train local engineers to work on the client’s development projects. The team works full-time to build three applications.
Arcanys successfully delivers work on time. Also, the team is hardworking, and they can troubleshoot and solve issues on their own. They stand out for their training approach, the broadness of their support, and the incredible value they provide in terms of quality and efficiency.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder and CEO Duet Inc., a software company. We’re an early-stage startup based in Silicon Valley.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
The most important thing in an early-stage software startup is the engineering talent. In the US, engineering costs have been rising for the last few years, and there are a lot of cost pressures. We reached out to Arcanys to staff our project full-time.
SOLUTION
What was the scope of their involvement?
Arcanys is our remote engineering team. They’re building an extended development team for us. They recruit local engineers in the Philippines and train them to staff various client projects. Team members are assigned to projects based on their skill set and the client’s requirements. Typically companies go to them for engineering support, and they find the talent in their trained pools and staff the projects. They act as staffing agent for clients like us who want to build a remote team.
Their software engineers are their employees, but they work on our project full-time. Our headquarter team (in the Bay Area) design the products and manages the projects. We also manage the Arcanys engineers assigned to our projects in the same way as we manage our own employees.
What is the team composition?
We have two backend engineers and one frontend. Soon, we’ll add one QA and one scrum master.
How did you come to work with Arcanys?
It was through a referral. The managing director of our accelerator used Arcanys before — he highly recommended them. We then met with Arcanys virtually a couple of times and were impressed with their offerings. We started with one engineer for a few months and then expanded to five later.
How much have you invested in them?
We pay the agency every month, and we plan to spend $200,000 with them this year.
What is the status of this engagement?
We started working together in May 2021, and our relationship is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We look to maximize the value and outcome of our engineering investment. Arcanys delivers on that front - high value over cost in terms of quality and efficiency. We’re very happy with Arcanys. They're our trusted technical partner.
Moreover, they provide solid work and deliver on time. We don’t have to micromanage them. Arcanys’ team works hard and can troubleshoot, which is a great quality.
How did Arcanys perform from a project management standpoint?
In our case, we manage our own project. We manage the our own engineers and the Arcanys engineers on our project all together in the same way. We have weekly meetings and daily updates using zoom, slack and a couple of other communication and collaboration tools. Arcanys’ team is pretty easy to work with. Overall, it has been working well without any major issues.
We use Asana for project management and Slack and Zoom for communication. Asana has worked fine for us, so we’ve stuck with that. They’ve also made several recommendations, and we’ve followed some of them. We just pick and choose what works the best for us.
What did you find most impressive about them?
What Arcanys has impressed me the most is their training and support. They not only recruit the engineers, but have their architect-level senior engineers from Europe and the US work as trainers to train their engineers in the Philippines to follow the software development framework and processes that are mostly used in the US or Europe. It makes a big difference because their engineers can pickup the project quickly and dovetail with our team nicely.
The other thing that stands out is their support. Software development is a multidisciplinary process, and they have a very comprehensive support structure. Besides developers, they also offer support in UX/UI design, QA, project management, scrum masters, and architecture design and review to guide the project. They can help with many aspects of software development.
Are there any areas they could improve?
No, we’re very happy with them so far.
Do you have any advice for potential customers?
Arcanys has been growing fast because of the high demand. If you're interested in working with them, I'd recommend to reach out early as it may take time to find and train the right talents for your project. It's also in their best interest to make sure that you have the right person.
RATINGS
5.0
"So far, everything has been very positive. They’re very accommodating."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I’ve already recommended them to two parties I know.
Mobile App Dev & Cloud Consulting for Software Company
Cloud Consulting & SIMobile App Development
Confidential
Aug. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They’ve pulled out all the stops to help us deliver the app within a tight timeline.”
Oct 7, 2024
CTO, Impulse Logic
John Ward
Software
San Ramon, California
11-50 Employees
Phone Interview
Verified
Arcanys has developed a React-based mobile app for web, iOS, and Android for a software company. The app connects to a containerized backend that holds data in an SQL database and runs in the Cloud.
Arcanys has delivered a functional and defect-free app that aligns with the client's requirements. The proactive team quickly pivots to accommodate scope changes and requests and delivers milestones on time. Their excellent support, dynamic ideas, and friendliness make them a pleasure to work with.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there. I’m the CTO of Impulse Logic, a smart replenishment platform.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys? We’ve been developing a product that does smart replenishment in-store. We needed a company that could develop an Android mobile application for our product.
SOLUTION
What was the scope of their involvement? Arcanys has developed a React-based application running on a multi-platform framework called Ionic, which will run on the web, Android, and iOS. The app connects to a containerized backend environment that holds data in an SQL database and runs in the Cloud. We provided the requirements and what we needed to define the scope, after which they built the app from scratch. The app allows us to restock efficiently from the back of the store to the front.
What is the team composition? We’ve worked with 12 people from Arcanys, but after the app’s development, we reduced the team to a minimum to focus on sales and onboarding customers to achieve our revenue targets.
How did you come to work with Arcanys? Arcanys was referred to us by a sourcing company.
What is the status of this engagement? We started working together in August 2023, and it’s an ongoing partnership.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The functionality and the application we’ve delivered over the last year have been a testament to how successful this has been. The application is relatively defect-free and well-written. The QA side of things has been proactive.
How did Arcanys perform from a project management standpoint?
We communicate over Slack and have meetings on Google Meet. The communication has been pretty good, and they’ve managed the time zone differences well.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
The whole team has stood out. Eric (Technical Lead) and Ayana (UX/UI Designer) have helped us greatly with the requirements. Our Scrum Master is doing a brilliant job, and Nikolai (Software Engineer) has added invaluable insights in terms of his knowledge of data, reporting, and the Microsoft environment.
What did you find most impressive about them?
Their proactivity is the highlight. They’ve been completely fine with the reimagined requirements and reacted to them really well. We often need things to be presentable in a couple of weeks, and they’ve pulled out all the stops to achieve those things.
Are there any areas they could improve?
They had a slow start. The first few weeks weren’t awesome, but it wasn’t terrible. They just need to find a way to start quicker.
Do you have any advice for potential customers?
I have no hesitation in recommending Arcanys. They’re cost-effective, and the communication is awesome. They’re a really helpful company to work with, right from the CEO to the individual developers. They’re a friendly bunch, and it’s been an absolute pleasure to work with them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & Custom Software Dev & Maintenance for Real Estate Co
Application TestingCustom Software DevelopmentWeb Development
$200,000 to $999,999
Apr. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They are great professionals and have helped us to continue delivering software on time and without problems.''
Jul 22, 2024
CTO, Brickbro
Germán Cano
Real estate
Spain
51-200 Employees
Online Review
Verified
Arcanys provides web and software development services for a real estate company. The team has worked on marketplace maintenance, creating a CRM, and developing a real estate portfolio valuation tool.
Arcanys has successfully delivered and implemented the CRM and tool within the planned timeline. The team has been dedicated and involved in the decision-making process of future developments. Their high-quality software and easy integration with the client's team have been impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of Brickbro
Describe what your company does in a single sentence.
Brickbro is the first digital platform to ease the process of selling and buying commercial spaces and offices.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Arcanys to accomplish?
Increase speed development
Deliver quality software
Make the software more robust
SOLUTION
How did you find Arcanys?
Referral
Why did you select Arcanys over others?
Good value for cost
Company values aligned
How many teammates from Arcanys were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Arcanys provided web development support on three different projects over time. On the one hand, the maintenance of a marketplace, on the other hand, the creation of a CRM from scratch, as well as another real estate portfolio valuation tool in real-time.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The most remarkable measurable results have been the implementation of the projects. Both the CRM and the real-time commercial asset valuation tool. The deliveries have always been fulfilled following the planned sprint.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have been planning deliveries every two weeks and have always been happy with the level of performance. They have not only been dedicated to delivering but have been practically involved in the definition of new developments to be in the decision-making process of the next technologies or architectures.
What was your primary form of communication with Arcanys?
Virtual Meeting
What did you find most impressive or unique about this company?
The quality of the software delivered. They are great professionals and have helped us to continue delivering software on time and without problems. Also, the integration with the team has been excellent, there has been no noticeable difference between working with the team geolocated at the company's headquarters and them.
Are there any areas for improvement or something Arcanys could have done differently?
Right now we do not detect any areas of improvement or things that could have been done differently.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for PropTech Company
Custom Software DevelopmentIT Staff Augmentation
$200,000 to $999,999
May 2023 - Ongoing
5.0
Quality
4.5
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
“We see Arcanys as a long-term partner.”
Jun 25, 2024
Founder, LeaseSuite
Michael Steele
Real estate
Sydney, Australia
1-10 Employees
Phone Interview
Verified
A proptech company has hired Arcanys to design and develop their platform from scratch using Figma. The software is a portfolio management solution that displays key information from commercial leases.
Although the software was launched recently, the client is satisfied with Arcanys’ work and prompt development. The team has managed the project seamlessly; they’re serious about quality and the projects they work on. Overall, they stand out for their hiring policy and experienced staff.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the founder of LeaseSuite, a property technology company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We needed software development resources for the frontend and backend.
SOLUTION
What was the scope of their involvement?
Arcanys has built our software from scratch. We already had design prototypes of the software we wanted to develop. A digital design consultant further developed and prototyped our idea, so Arcanys took it on board to develop it.
There’s ongoing web design work regarding prototyping and coding using Figma. When we want to look at different frontend designs and test different workflows, we can jump straight in with the team to code it. They also have a team member who can design and test the prototype, like we originally did. Based on that, the team can code it once we provide feedback.
The software is a portfolio management solution for tenants who occupy space outside of commercial real estate. It consolidates and displays all lease liabilities, including cost and critical dates, such as expiries, rent reviews, different option terms, and extracts, like key lease clauses. Overall, it takes out all key information from commercial leases and displays it on the platform. Another module is dedicated to lease procurement so tenants in commercial markets can source new leases and sites.
What is the team composition?
We have a part-time Scrum master, who is like a project manager, three full-time front- and backend developers, a QA tester, and a part-time DevOps engineer who oversees the development, coding, and building of the software and interacts with me and the CTO to test it.
How did you come to work with Arcanys?
We initially ran a process to try to source several competitive developers in Asia to develop the product. We first went with another developer in Bangkok. My CTO and I were split; I always wanted to go with Arcanys, but he wanted to go with the other group because their sales presentation was a bit more polished.
At the time, I told my CTO that I didn’t care how polished the sales presentation was; the crucial part was doing the work, so I was skeptical about the other group in Bangkok. In the end, my gut feeling and skepticism were correct because the group was good but not good enough. Although we were only 2–3 months in, it was enough time for us to realize that they weren’t the right partner for the long term.
I contacted Frederic (Co-Founder, President, and head of Growth) from Arcanys and told him we had made the wrong decision. If they were still interested in working with us, we could trench across the work that we’d done to date and start working with their team. Frederic was open to that.
The process was extensive and took a lot of intense work and organization. Arcanys was absolutely fantastic in working with us and ensuring the transition occurred smoothly. Then, they picked up the coding from there.
Ultimately, we jumped to Arcanys, who were still interested in working with us. It was one of the most important decisions we’ve made to date, but they were great in helping us.
How much have you invested with them?
We’ve spent around $400,000 so far.
What is the status of this engagement?
We initially engaged them in May 2023, and the team is still working with us. We only see the size of the team growing in the next couple of years.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve just launched to market, so I can’t comment on metrics. We know we’re in a launching phase, so there’ll be changes and things we notice we can fix, but there are no issues. Arcanys has built our second product, the procurement module, quite quickly. I plan on using it as a consultant, so even though I’m the founder, I’m also the first customer of that particular product. I think it’ll operate smoothly and make a lot of difference. We’ll see in 12 months.
Moreover, we see Arcanys as a long-term partner, and I’ve made sure that the founders know that. We also ensure that the core team knows we see our growth and success being on the same journey as their journey with us. We wouldn’t do that if we didn’t think they were right for us.
How did Arcanys perform from a project management standpoint?
Their project management is perfect. Arcanys has completely partnered with us. Their comprehension is impressive. If you haven’t worked in real estate before, it can be pretty tricky to understand why we do what we do and the way the system works.
I’m not a technical person, so I don’t communicate daily with them. If I need to speak with someone, it’s usually the founders, so I just email them. Additionally, my CTO uses Jira, an Atlassian product.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
Vincent (Software Developer) and another developer are really strong and make a big difference. They often add value and get good feedback from the CTO, who works with me in Sydney.
What did you find most impressive about them?
Before we decided to go with the other group, Arcanys was as skeptical about taking on our project as we were about taking them on. We know they don’t take on any work they can find; they’re quite selective with their clients. That demonstrates they’re serious about quality and the project they’re working on.
Moreover, their hiring policy is quite strict because many people let junior or average developers slip through the cracks, but that isn’t the case with Arcanys.
Another impressive trait is that they assign developers to projects when they’re on the bench rather than letting them sit doing nothing. Arcanys lets them keep learning, so they put the developers on teams free of cost. We recently had a developer who had nothing to work on; he was offered to us to keep finetuning his skills and work with our business. We had him for free for 4–5 months, which significantly impacted our speed.
Are there any areas they could improve?
I only have one slight criticism. In my experience, all software developers could improve on something: they can get a little protective of their staff if we mention that the speed is lacking or some areas need more attention. They might say that the developer is doing his best, and we acknowledge that. However, I think it’s important to try to address the customer feedback, even if you disagree with it.
Although it isn’t an issue specific to Arcanys, and it might be cultural or cross-boundary differences, it’s common for software developers to behave similarly. They get protective of their environment, but sometimes there’s something in what we’re telling them, and they should listen.
Do you have any advice for potential customers?
My advice to anyone coming on board is to ensure that you come prepared, ask many questions, and give them time to fully understand the process, approach, and why things are the way they are. As long as you give them time and come prepared, you can learn a lot and get a lot of value back from them.
RATINGS
5.0
"They’ve been crucial to our business."
Quality
4.5
Service & Deliverables
"I’m a hard taskmaster; it takes something absolutely extraordinary for me to give a five."
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Dev & QA Resources for Corporate Social Responsibility Firm
IT Staff Augmentation
$200,000 to $999,999
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
“Our engagement with Arcanys has been a five-star experience.”
Nov 6, 2023
Co-Founder & Director, Catalyser
Angela Kwan
Software
Sydney, Australia
11-50 Employees
Phone Interview
Verified
Arcanys provides development testing resources for a corporate social responsibility company. The team has sourced engineers to work on the client’s platform based on their skill and experience requirements.
The client is happy with Arcanys’ work, which meets expectations. The team has been highly responsive, addressing the client’s concerns and challenges promptly. They meet deadlines and collaborate closely with the client’s internal staff. Their members also accommodate the client’s time zone well.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there. I’m the co-founder and one of the directors of Catalyser, a software platform based in Australia. We provide software for organizations to manage their corporate social responsibility and employee community activity programs.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys? We needed software development support, and Arcanys provided us with developers and testers to build our software product.
SOLUTION
What was the scope of their involvement? Our team needed full-time engineers, and Arcanys helped us source those engineers to work on our projects. We gave them our requirements, such as the engineering skills we needed, the level of experience, and time commitment. At present, the resources are still working on our product, which is an AWS-based corporate social responsibility management software. What is the team composition? We work with three teammates from Arcanys. How did you come to work with Arcanys? I originally contacted Arcanys to see if they were interested in our software as we scaled up our product. In the course of those conversations, we explored opportunities for them to provide us with services. How much have you invested with them? We’ve committed to spend $250,000 on the project. What is the status of this engagement? We started working with them in January 2023, and the partnership is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement? Our engagement with Arcanys has been a five-star experience. They’ve been responsive, and the team has been great. When we faced challenges or feedback, they addressed them first. As a result, we’re truly happy with the relationship. How did Arcanys perform from a project management standpoint? Everyone on their team is great. We truly love working with them. The project manager manages the team well and has been able to meet our expectations and deadlines. For tools, the Arcanys team is on our internal Slack channel. We use the Atlassian suite of products, such as Jira and Confluence. What did you find most impressive about them? They’re highly involved and understand our business. They act like a true part of our team, which works well. Their level of English is good, and they accommodate our time zone even if we’re in Australia. Are there any areas they could improve? No, there aren’t any. We’re truly happy with our work with them. Do you have any advice for potential customers? Provide clarity around the scope of work and the type of services, skill sets, and quality you require from the staff. On top of that, be timely in giving feedback.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web App Dev & UI/UX Design for Utility Monitoring Company
Custom Software Development
Confidential
Jan. 2014 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Arcanys' holistic approach to development has been impressive."
Jun 22, 2023
Product Manager, Utility Monitoring App Company
Anonymous
Utilities
Australia
11-50 Employees
Online Review
Verified
Arcanys provides development and design services for a utility monitoring app company. The team handles the front- and backend needs of the client's web app. They also manage feature testing and deployments.
The client is pleased with Arcanys' services. The team's services are cost-effective, and they finish projects on time, enabling them to modernize the client's app quickly. Moreover, their members are responsive and can anticipate issues effectively. Overall, they're highly reliable and skilled.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Product Manager of a utility company
Describe what your company does in a single sentence.
Utility Monitoring Application for Enterprises
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Arcanys to accomplish?
Improve the scalability & UX of our online web application.
SOLUTION
How did you find Arcanys?
Referral
Why did you select Arcanys over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Arcanys were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Arcanys has been the key driver for the development of our online web application for both the back end and front end. Arcanys has managed the complete technical aspect of our business, where product requirements are handed to the development team which then scope out the work, develop& test the features, and manage the deployments.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
A recent redesign of our web application was successfully developed in a timely & cost-effective manner. Keeping to internal KPIs, Arcanys managed to modernise our application, providing a scalable system for future developments.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Arcanys developers have generally been very responsive in their development times. A recent move to an agile sprint-based project management system has allowed for increase transparency, where the team usually picks up any foreseeable issues early on.
What was your primary form of communication with Arcanys?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Arcanys' holistic approach to development has been impressive, where we are able to reliable trust them to handle most of the technical aspects of ourproduct.
Are there any areas for improvement or something Arcanys could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Development Staff Augmentation for HealthTech Company
IT Staff Augmentation
$200,000 to $999,999
Sep. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
“They’re an excellent company to work with.”
Jun 9, 2023
CEO, Patienteer
Craig Burke
Healthcare
United Kingdom
1-10 Employees
Phone Interview
Verified
Arcanys provides an outsourced development team for a healthtech company. Arcanys provides front- and backend software developers who work with SQL table and PHP.
The client is happy with Arcanys high-quality work and their ability to deliver it on time. The team excels at effective communication through email, phone calls, and Slack. Moreover, they’re very responsive and ensure the client’s needs are met. Their recruitment skills also stand out.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of Patienteer, a healthtech company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We hired them for software development.
SOLUTION
What was the scope of their involvement?
We’ve outsourced our software team to Arcanys. They provide us with front- and backend software developers who use SQL table and PHP.
What is the team composition?
I’m mainly in touch with Arcanys’ management team and the developers.
How did you come to work with Arcanys?
We found them through our CTO, who recommended Arcanys because he was working in the Philippines at the time.
How much have you invested in them?
We’ve spent around $400,000.
What is the status of this engagement?
We began working with them in September 2017, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Measuring success is about the quality of Arcanys’ work and the timing of getting it done. Overall, they’re pretty on top of things from my end. We’ll continue to work with them.
How did Arcanys perform from a project management standpoint?
They’re excellent at communication and meeting deadlines. We typically communicate through email, phone calls, and Slack.
What did you find most impressive about them?
Arcanys’ management team is very responsive, ensuring we’re happy with their service. At the staff level, Arcanys vets their team members; they’ve very good at recruiting good quality resources. Moreover, they look after their staff, giving them perks and benefits, which is attractive to us because that attracts a good caliber of resources.
Are there any areas they could improve?
At the moment, I don’t think there are any areas they need to improve on.
Do you have any advice for potential customers?
Arcanys is very flexible with the billing, so they’re an excellent company to work with.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
"I've already recommended them.
Custom Software Dev for Florist Web Dev Startup
Custom Software Development
$200,000 to $999,999
Apr. 2020 - Jan. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“Their openness and their ability to listen stand out.”
Jul 8, 2021
CEO, Bloom Local
Steven France
Advertising & marketing
Hoofddorp, Netherlands
11-50 Employees
Phone Interview
Verified
Arcanys provided Angular development services for a florist web development startup. The team created a system to build templated websites for florists to market their services.
Arcanys’ work met all client expectations. The team delivered high quality work that was always completed on time. The project manager was organized, diligent, and on top of coordinating the project. Arcanys is a competent vendor that truly listens and cares about client success.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the managing director of a company that creates websites for florists.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
A lot of florists don’t have websites for selling bouquets online. We wanted to create an e-commerce platform that enables florists to list themselves on the Google Ads platform and not other wedding sites.
SOLUTION
What was the scope of their involvement?
Arcanys built an Angular template-based system that helps florists create a new website in just a few minutes. We integrated it with Google Ads so we could control Google Ads and what they’re selling online. It serves a sales platform that fits into a florist’s business.
What is the team composition?
I worked with Eric (Senior Web Architect) and Jill (Project Manager). We had a team of eight developers, which we reduced to five once we started.
How did you come to work withArcanys?
I went to the Philippines for a call center solution at my former business. While I was there, I searched IT vendors as well and found Arcanys on Clutch. They looked like they had a good history and background. We met up to chat through the business and we hit it off pretty well. When I started my new business, they agreed to work with me again.
How much have you invested with them?
We’ve spent $200,000.
What is the status of this engagement?
We started working together in July 2020, and we launched in January 2021. Our work is ongoing with little tweaks.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Their quality is impeccable. There hasn’t been a time where they haven’t made the deadline. Our customers enjoy the solution as well, which fills our business objectives. There haven’t been any serious bugs; on the whole, they’re a good team.
How did Arcanys perform from a project management standpoint?
I talk with Eric on a senior level a couple of times a week. I speak with Jill on a daily basis. I also speak with the wider team every two weeks. As part of the process, I have a session with Jill and Eric on what we’re going to build. Then, Jill breaks that plan down into sprints. Next, she discusses it with the wider team. They always deliver on my expectations. I have access to shared Slack and Jira channels.
What did you find most impressive about them?
They’re great from a budget and quality perspective. I’ve managed my own in-house team before, and it’s a nightmare. They do a good job all around. Their openness and their ability to listen stand out. They really spend time to understand us and the objectives of our business, which is quite unique.
Are there any areas they could improve?
No, nothing comes to mind.
Do you have any advice for potential customers?
I’d recommend Arcanys to anyone. They’re a good team that’s worth getting to know. I can’t think of a better team to work with if you want software built. They have a full range of employees that can develop or design.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"No complaints there."
Cost
5.0
Value / within estimates
"The price could be cheaper but the quality would suffer."
Willing to Refer
5.0
NPS
Software Dev Staff Augmentation for ERP Firm
Custom Software DevelopmentIT Staff Augmentation
$200,000 to $999,999
July 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I love working with Arcanys; they’ve become part of our team."
Feb 16, 2021
CEO, Digital Earth Network
Geoffrey Robinson
Software
Sarasota, Florida
1-10 Employees
Phone Interview
Verified
Arcanys provided software development services for a software platform. The multi-tenant software platform serves as an ERP system manager and displays real-time data.
Internal stakeholders and third-party clients alike are impressed with the platform Arcanys built. Along the way, the team managed the project excellently, keeping deliverables on track and putting the success of the project first. Customers can expect a smooth, successful partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of Digital Earth Network. We are a software platform, working to pull ERP data from systems of companies that have reps in the field.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Arcanys?
We were looking for a partner to develop a multi-tenant software.
SOLUTION
What was the scope of their involvement?
They developed a multi-tenant software for multiple platforms. They are involved in every aspect, including testing.
The system manages ERP systems, providing up-to-date data for reps in the field to use. There is a GPS check-in to verify how long a rep is on-site, performs gap reports, and has some digital marketing tools. There is also a CRM component to log texts and calls, store photos, and more. It also provides digital assets, including brochures, videos, product sales, info, and results.
What is the team composition?
There are eight or nine people working with us at any given time, including a project manager, UI designer, UX designer, and lead developers/engineers. Different parts of the team are involved at different points of the project.
How did you come to work with Arcanys?
We had worked with a couple vendors who couldn’t complete the work we required. We were considering a few companies, and were impressed with what we saw in the philosophy of this company. Our CTO went to the Philippines to meet with them in person, and found them to be knowledgeable and capable, and they worked in Agile and Scrum.
How much have you invested with them?
The total cost so far is between $400,000 - $450,000.
What is the status of this engagement?
We began working together around July 2019, and it’s ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They did very thorough testing, including pushing the software beyond expected demand prior to launch to ensure it would hold up. They fix any bugs that are found and work effectively.
The platform is consistent, and meets our clients’ objectives. Each client’s ERP system can be slightly different, and the team takes time to be thorough with each one. Our clients are extremely happy with the work. They’re a dream team.
How did Arcanys perform from a project management standpoint?
They are an elite team. Per our request, they restrict us to best practices, keeping us on track, with a laser-focus. We follow strict Agile methodology, have daily scrum calls, and bi-weekly reflective calls to discuss ways to improve. We use Jira for tickets and backlogs, and Slack for daily communication.
What did you find most impressive about them?
They’re results-oriented, focusing more on solutions and outcomes rather than the problem itself. They constantly look to empower the team, and encourage open brainstorming with no egos, regardless of the team member’s seniority. It is quite refreshing. I love working with Arcanys; they’ve become part of our team.
Are there any areas they could improve?
No, I can’t think of anything.
Do you have any advice for potential customers?
Define your project. They do quality work and are willing to bring in people from all levels to speak into the project and find solutions, as needed.
RATINGS
5.0
"They’re the only development team I’ll work with from now on."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
"Definitely."
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I have already recommended them to other entrepreneurs.
Source Content Aggregator Tool for Broadcast Media Company
Custom Software Development
$200,000 to $999,999
Jan. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Arcanys' unique ability to be a Swiss army knife of services reduces the need to engage multiple suppliers."
Aug 13, 2020
Int. Content Manager, Executive Channel Network
Nigel Gorham
Media
Sydney, Australia
51-200 Employees
Online Review
Verified
Arcanys has designed and developed at least five management applications and over 50 intelligent content applications. Their solutions help aggregate, segment, and distribute live data from media suppliers.
One of Arcanys solutions is a source content aggregator that is expected to run 24/7 every day. It's powerful enough to run across five international networks, including over 600 asset locations, and combines data from over 20 API suppliers. The team has a relentlessly positive view of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
International Content Director / National Networks Manager with Office Media market leader Executive Channel Network, who have digital signage networks and operations in Sydney, London, Paris, Frankfurt, Munich, Amsterdam
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Arcanys, and what were your goals?
Atleast 5 different management applications were designed and developed by Arcanys to provide the necessary capabilities required to aggregate, segment and distributes live data from a diverse range of media suppliers including news, weather, financial hubs and social media APIs.
Additionally, a further 50+ intelligent content applications have been designed and developed for daily operation across 5 markets.
SOLUTION
How did you select Arcanys and what were the deciding factors?
Following a review process of several vendors combined with a recommendation from an industry colleague, Arcanys was shortlisted based on breadth of technical capabilities, sensible costings, and a fiercely positive approach to innovation.
Knowing that a successful project partnership would lead to an ongoing relationship of development we were very fortunate to find a tech partner who was thoroughly trust worthy and shared common values.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
ECN's ambitious dev schedule for product development required expertise across multiple technologies including;
.NET
HTML5
JS
SQL
PHP and more.
Our projects were largely understood from legacy systems and processes which had been brought together piecemeal over many years but needed to undergo fresh development.
Our Arcanys team implemented our refined workflows and automated processing requirements which has alleviated the need for strong technically minded resources to manage daily operations, instead offering capabilities that can be easily controlled and configured by largely non-technical resources.
How many people from the vendor's team worked with you, and what were their positions?
2 x HTML5/JS Developers ( Senior and Mid level), 1xPHP/Symphony (Mid level) , 1x .NET/SQL (Senior)
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
ECN's Source Content Aggregation and delivery is expected to run without interruption (24/7 365 days a year) across 5 international networks, 600+ unique asset locations, combining data from more than 30+ API suppliers, on a daily basis and even more during advertising campaigns which utilise dynamic triggers for a customised audience experience.
Describe their project management style, including communication tools and timeliness.
ECN Project manages all aspects of product development with Arcanys team members in the same style as would be used with our own local resources. Additional inputs on occasion from Arcanys Scrum masters / Team leads proves helpful where meeting schedules are sometimes interrupted.
JIRA is used extensively for allocation of Tasks, Planning and Timesheeting and has been a brilliantly simple and clear layer of transparency ongoing.
What did you find most impressive or unique about this company?
No pun intended, but Arcanys' unique ability to be a Swiss army knife of services reduces the need to engage multiple suppliers, which saves time, simplifies project spend, reduces communication burdens and improves our agility when kicking off new initiatives.
But perhaps of even greater value is their 'can-do' attitude and relentlessly positive view of the work.
Are there any areas for improvement or something they could have done differently?
There are always areas for improvement in our business and processes. Arcanys as a partner join us in that responsibility and noticeably are proactive in improving communication, transparency and technical expertise. This has been a key differentiator in their style over other suppliers.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Outstanding and fit for purpose"
Schedule
5.0
On time / deadlines
"Easy to negotiate and manage"
Cost
5.0
Value / within estimates
"Very reasonable across the breath of services available"
Willing to Refer
5.0
NPS
"I already have many times
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