Arcanys Client Reviews

Reviews

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Custom Software Development

Aug 13, 2020

the project

Source Content Aggregator Tool for Broadcast Media Company

"Arcanys' unique ability to be a Swiss army knife of services reduces the need to engage multiple suppliers."

Custom Software Development

$200,000 to $999,999

Jan. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$200,000 to $999,999

Jan. 2016 - Ongoing

Project summary:

Arcanys has designed and developed at least five management applications and over 50 intelligent content applications. Their solutions help aggregate, segment, and distribute live data from media suppliers.

51-200 Employees

Sydney, Australia

Nigel Gorham

Int. Content Manager, Executive Channel Network

Verified

the reviewer

Int. Content Manager, Executive Channel Network

Nigel Gorham

Broadcast Media

51-200 Employees

Sydney, Australia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Arcanys' unique ability to be a Swiss army knife of services reduces the need to engage multiple suppliers."

Aug 13, 2020

Feedback summary:

One of Arcanys solutions is a source content aggregator that is expected to run 24/7 every day. It's powerful enough to run across five international networks, including over 600 asset locations, and combines data from over 20 API suppliers. The team has a relentlessly positive view of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

International Content Director / National Networks Manager with Office Media market leader Executive Channel Network, who have digital signage networks and operations in Sydney, London, Paris, Frankfurt, Munich, Amsterdam

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arcanys, and what were your goals?

Atleast 5 different management applications were designed and developed by Arcanys to provide the necessary capabilities required to aggregate, segment and distributes live data from a diverse range of media suppliers including news, weather, financial hubs and social media APIs.

Additionally, a further 50+ intelligent content applications have been designed and developed for daily operation across 5 markets.

SOLUTION

How did you select Arcanys and what were the deciding factors?

Following a review process of several vendors combined with a recommendation from an industry colleague, Arcanys was shortlisted based on breadth of technical capabilities, sensible costings, and a fiercely positive approach to innovation.

Knowing that a successful project partnership would lead to an ongoing relationship of development we were very fortunate to find a tech partner who was thoroughly trust worthy and shared common values.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

ECN's ambitious dev schedule for product development required expertise across multiple technologies including;

.NET
HTML5
JS
SQL
PHP and more.

Our projects were largely understood from legacy systems and processes which had been brought together piecemeal over many years but needed to undergo fresh development.

Our Arcanys team implemented our refined workflows and automated processing requirements which has alleviated the need for strong technically minded resources to manage daily operations, instead offering capabilities that can be easily controlled and configured by largely non-technical resources.

How many people from the vendor's team worked with you, and what were their positions?

2 x HTML5/JS Developers ( Senior and Mid level), 1xPHP/Symphony (Mid level) , 1x .NET/SQL (Senior)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

ECN's Source Content Aggregation and delivery is expected to run without interruption (24/7 365 days a year) across 5 international networks, 600+ unique asset locations, combining data from more than 30+ API suppliers, on a daily basis and even more during advertising campaigns which utilise dynamic triggers for a customised audience experience.

Describe their project management style, including communication tools and timeliness.

ECN Project manages all aspects of product development with Arcanys team members in the same style as would be used with our own local resources. Additional inputs on occasion from Arcanys Scrum masters / Team leads proves helpful where meeting schedules are sometimes interrupted.

JIRA is used extensively for allocation of Tasks, Planning and Timesheeting and has been a brilliantly simple and clear layer of transparency ongoing.

What did you find most impressive or unique about this company?

No pun intended, but Arcanys' unique ability to be a Swiss army knife of services reduces the need to engage multiple suppliers, which saves time, simplifies project spend, reduces communication burdens and improves our agility when kicking off new initiatives.

But perhaps of even greater value is their 'can-do' attitude and relentlessly positive view of the work.

Are there any areas for improvement or something they could have done differently?

There are always areas for improvement in our business and processes. Arcanys as a partner join us in that responsibility and noticeably are proactive in improving communication, transparency and technical expertise. This has been a key differentiator in their style over other suppliers.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

Easy to negotiate and manage

5.0 Cost

Value / within estimates

Very reasonable across the breath of services available

5.0 Quality

Service & deliverables

Outstanding and fit for purpose

5.0 NPS

Willing to refer

I already have many times

Custom Software Development

Oct 08, 2019

the project

Software Development for Registration Platform

"The Arcanys employees are some of the happiest that I've experienced."

Custom Software Development

$200,000 to $999,999

Aug. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$200,000 to $999,999

Aug. 2016 - Ongoing

Project summary:

Arcanys developed a platform for a registration company. Their team was responsible for building the platform in .NET and adhering to PCI compliance processes.

11-50 Employees

Melbourne, Australia

Matthew Bisset

Director, Register Now

Verified

the reviewer

Director, Register Now

Matthew Bisset

Information Technology

11-50 Employees

Melbourne, Australia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"The Arcanys employees are some of the happiest that I've experienced."

Oct 08, 2019

Feedback summary:

While the development is ongoing, the client has been able to expand their customer base at an accelerated rate. Arcanys is personable, communicative, and organized. Their team delivers quality work through constant feedback cycles and technical expertise.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Register Now is a SAAS company providing Event Registrations for mass participation based events in the Australiasia region. I am the owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Arcanys?

Arcanys was initially hired to supplement our internal development team.

What were your goals for this project?

Our goals were twofold - to attempt to build our team in a cost-effective manner with talented people, and to gain access to other technical resources on an as-needed basis.

SOLUTION

How did you select this vendor?

We developed an initial 'test' project that we sent to a number of potential providers that we had shortlisted. We agreed on payment and time frames with 4 providers to complete the project. Not only did the Arcanys team take the time to understand the brief, but they completed it ahead of schedule and provided shippable code that we were able to implement into our platform immediately.

Describe the project and the services they provided in detail.

The project is an ongoing one where the technical resources Arcanys provides are working on our core platform offering. We build in dot net have had very high information security and PCI compliance processes which the team has been able to work comfortably within.

What was the team composition?

We have a number of developers, architects, BA and QA's at Arcanys working with us on an ongoing basis. The team works closely with the product team in based in Australia on a daily basis. After some good successes with Arcanys, we have gradually increased our team size with Arcanys and are likely to continue to do so.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Register Now was struggling to find talent at a reasonable rate. We have managed to do that with Arcanys. This has allowed us to concentrate local resources on building the business and growing our customer base which we are doing faster than ever.

How was project management arranged and how effective was it?

We use Azure DevOps to manage our backlog and releases. Our communication is constant and we utilize Slack for internal chat and Google Hangouts daily standups and video calls as required. We find the brief daily stand up at the start of the day to be a very effective way of keeping the team on track.

What did you find most impressive about this company?

We have had no turnover with the team we have been building with Arcanys over three years. This is a testament to the management team's efforts to provide an extremely positive workplace for the employees. The Arcanys employees are some of the happiest that I've experienced.

Are there any areas for improvement?

We constantly review our processes with our team at Arcanys and have found the team very responsive to this process. Time zones can prove an issue occasionally, especially during daylight savings, however, on request the team have been willing to adjust accordingly.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Staff Augmentation

Jul 16, 2019

the project

Dev Support for Financial Media & Technology Company

"I’ve been impressed by their ability to learn new technology on the fly."

Staff Augmentation

$200,000 to $999,999

July 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

$200,000 to $999,999

July 2017 - Ongoing

Project summary:

Arcanys provides developers for a financial media and technology company. The team works on a variety of different projects using Laravel, MySQL, MongoDB, ElasticSearch, and Vue.js.

51-200 Employees

New York City, New York

Rich Jones

CTO, Reorg

Verified

the reviewer

CTO, Reorg

Rich Jones

Financial Services

51-200 Employees

New York City, New York

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the review

"I’ve been impressed by their ability to learn new technology on the fly."

Jul 16, 2019

Feedback summary:

The team from Arcanys is helping to facilitate a seamless launch of a new internal workflow tool. To mitigate a substantial timezone difference, the developers from Arcanys send daily progress updates via Slack. Customers can expect a flexible and collaborative partner.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at Reorg, a financial media, data, and technology company. We have an editorial team that writes about complex topics within the legal and finance world. We also have a technology platform that houses the content that are editorial team writes and several database and workflow tools that our clients use. We offer a variety of products that cover a wide range of needs, including distress debt, bankruptcy, mergers and acquisitions, pharmaceutical patent litigation, and other complex topics that investors, lawyers, and financial institutions would be interested in.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We have an in-house development team that’s part of a larger technology team. We’ve also had an outsourced team in Ukraine since the inception of the company. We were looking to add another set of developers to broaden the kinds of projects that we could work on. Also, from a geographic perspective, we wanted to give ourselves a footprint in Asia to have somewhat of a 24-hour operation going.

SOLUTION

What was the scope of their involvement?

We treat our three developers from Arcanys as an extension of our in-house team. We don’t siphon them off to certain projects, and there’s no middle person that manages communication between our outsourced developers and our in-house team. Our in-house team gives them a variety of tasks, from small bug fixes to large, multi-month projects.

Most of their work has been done in PHP using the Laravel framework. They also use MySQL for work on our primary database and MongoDB for larger data sets. They’ve helped with implementing ElasticSearch on our frontend search function, as well as development in Vue.js for the frontend framework.

What is the team composition?

The team is composed of three full-time developers. We have a person here who directly manages those three developers.

How did you come to work with Arcanys?

I did a pretty extensive search and worked with a firm that matches companies with outsourced developers. I was introduced to several different firms and did interviews with the people that I'd be working with at those firms. I happened to find Arcanys outside of that.

I was looking at and doing interviews with a bunch of different firms, and Arcanys was the one that stood out the most. I gave each potential developer a test, and Arcanys scored better than everyone else. Also, from a communication perspective, they were really good.

How much have you invested with them?

We’ve invested about $300,000.

What is the status of this engagement?

We started working with them during July 2017, and the relationship is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any quantitative evidence, but we’re in the process of releasing a large project that they’ve been working on. It’s an internal workflow tool that they built for us. So far, the launch has been going very well, and I consider that a testament to the great work that they put into the project.

How did Arcanys perform from a project management standpoint?

The person on our team who manages their developers is a developer himself, so communication tends to be very good. They’re much more responsive than other outsourced teams that I’ve worked with, and that helps quite a bit. The time zone difference is challenging, especially for the person on our team who manages them, but they have regular calls and use Slack to stay up to date.

Usually, the developers will send a nightly update describing what they did during the day. That way, we know exactly what they did for us each day. Most of this communication happens over Slack, which has worked very well for us.

What did you find most impressive about them?

I’ve been impressed by their ability to learn new technology on the fly. From what I know, Arcanys is a great place to work, and it seems like they heavily invest in their employees. This shows in the work product that they provide.

Are there any areas they could improve?

I don't think so. Their work is generally very, very good. The toughest part is probably the time zone, but I'm not sure that there's any viable solution there. We’re figuring out ways to make that work as much as possible. But I'd say, for the most part, they’re excellent.

Do you have any advice for potential customers?

No, I don’t think I do.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

May 15, 2019

the project

Dev Partnership with AWS Consulting Company

“Their team has a drive that can push any project forward.”

Development

$200,000 to $999,999

June 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$200,000 to $999,999

June 2018 - Ongoing

Project summary:

Arcanys acts as an ongoing development partner, interacting directly with third-party clients to provide AWS and cloud-based support. They are currently developing logistics systems.

11-50 Employees

Sweden

David Borgenvik

Founder, Tiqqe

Verified

the reviewer

Founder, Tiqqe

David Borgenvik

Computer Software

11-50 Employees

Sweden

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“Their team has a drive that can push any project forward.”

May 15, 2019

Feedback summary:

Arcanys provides highly skilled talent to enable rapid growth and quick deployment. Their developers work independently and satisfy project requirements. Customers can expect a reliable, long-term partnership.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Tiqque, a consulting company. Application development is our core business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

My company works in a software development paradigm called serverless, and it’s challenging to find developers within this paradigm. We needed help with serverless AWS development.

SOLUTION

What was the scope of their involvement?

Arcanys provides different kinds of software development. Our clients connect us with a product owner and a business problem, and we engage the Arcanys development team. They interact directly with the client. Right now, my company has a big client in the logistics industry, which means Arcanys is developing different logistics systems. Everything they develop is cloud-based.

What is the team composition?

Currently, we employ sixteen Arcanys developers. We assign developers based on client needs and project requirements.

How did you come to work with Arcanys?

I found Arcanys through a previous employer. We needed a team that was certified in AWS and could fulfill our specifications.

How much have you invested with them?

My company has spent around $200,000-$500,000.

What is the status of this engagement?

The engagement commenced in June 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s very important that my company can grow quickly, and Arcanys has made doing so much easier. They provide highly qualified developers for us to work with. For instance, the first developer we worked with from Arcanys had experience with one of our client’s cultures, which benefitted their interactions. Carrying on the project without this developer would’ve been very difficult.

How did Arcanys perform from a project management standpoint?

Project management is good, and their standards are high. Sometimes, we have to push them to communicate with our clients. If they don’t engage with the client, our partnership with them won’t work.

What did you find most impressive about them?

Their company culture and ability to maintain a long-term partnership is critical. We’ve worked with them for a couple of years in different contexts, and it’s always worked out great. Also, they retain key resources for long periods of time, which prevents turnover on our end.

Arcanys’s developers are independent and don’t require constant guidance and direction. Their team has a drive that can push any project forward.

Are there any areas they could improve?

They could be more active in increasing their technical expertise and communication skills. They’re good, but they can always do better.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

We don’t have many time estimates with our clients. Arcanys is usually better at being on time than we are..

5.0 Cost

Value / within estimates

We get a lot of value for our money. Compared to all other companies we have worked with Arcanys is in a league of their own.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

IT Consulting & SI

Apr 17, 2019

the project

Software Development for Traffic Monitoring Company

"Proactive and diligent, Arcanys acts like a part of our team."

IT Consulting & SI

Confidential

2011 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

Confidential

2011 - Ongoing

Project summary:

Arcanys provides ongoing development support for a traffic monitoring company. They troubleshoot issues within a C++ system and create new interfaces using Java, C#, and other technologies.

11-50 Employees

Paris, France

Guillaume Morange

Software Development Team Deputy, Citilog

Verified

the reviewer

Software Development Team Deputy, Citilog

Guillaume Morange

Computer Software

11-50 Employees

Paris, France

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

the review

"Proactive and diligent, Arcanys acts like a part of our team."

Apr 17, 2019

Feedback summary:

The interfaces have garnered praise from stakeholders, and Arcanys’ resources reliably fix issues within the software system. The team has integrated seamlessly thanks to constant communication, timeliness, flexibility. Their willingness to ask questions and suggest improvements stands out.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a software development team deputy for Citilog. We provide intelligent video monitoring systems for the transportation industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We engaged Arcanys to provide development support for long-term projects. We need help handling day-to-day issues like customer requests and bug fixing, formalizing procedures, and improving the system’s overall quality.

SOLUTION

What was the scope of their involvement?

Arcanys is in charge of developing our embedded systems. We use a C++ and Linux environment. Their team works on various projects including the engine, the communications protocol, a Java UI, and C++ features.

Arcanys also works on the UI of our desktop products using C# and DevExpress library, in which their team has in-depth knowledge.

What is the team composition?

We first worked with one C# developer, and the team has grown as we’ve increased Arcanys’ involvement. We now collaborate with five people; four work on development tasks while one is dedicated to testing. As my side’s primary point of contact, I also communicate with a manager and the founders.

How did you come to work with Arcanys?

My predecessor found their team through our company’s network.

What is the status of this engagement?

We started working with Arcanys around 2011, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Arcanys works well within our sophisticated software system. Their UIs have received positive user feedback, and we have full confidence in their ability to troubleshoot and fix complex items. They have truly improved our system.

How did Arcanys perform from a project management standpoint?

We manage the project from our side. We communicate every day via Skype and email, and we use a shared test bay and a shared development platform for testing requests. We also visit their office once a year to get to know their team better.

The team overall is highly attentive and flexible. They have remained patient with us as we formalized our system. Every team member—from the developers to the founders—is easy to reach and willing to fix issues as needed. Despite some ambiguities over the years, Arcanys always meets their schedule and alerts us about potential delays.

What did you find most impressive about them?

Proactive and diligent, Arcanys acts like a part of our team. They ask questions if they don’t understand something, and they point ways to refactor a request or improve a process if needed. We appreciate their openness; they feel as invested in our success as we are.

Are there any areas they could improve?

We first were worried about evaluating potential resources through remote interviews. However, we’ve developed a recurring process with Arcanys to assess each incoming team member constructively and thoroughly. We’re thrilled with the collaboration overall.

Do you have any advice for future clients of theirs?

Have a formal onboarding process. Visit their team regularly as well to clear any communication issues.

5.0

Overall Score I can’t find any room for improvement. We’re thrilled with Arcanys.

4.5 Scheduling

ON TIME / DEADLINES

Over the years, only a few misunderstandings have caused delays. The team is overall timely.

4.5 Cost

Value / within estimates

We receive excellent value for Arcanys’ work.

5.0 Quality

Service & deliverables

Arcanys’ work is largely bug-free. Their team can navigate our complicated system with ease.

5.0 NPS

Willing to refer

It’s been an efficient collaboration; I would definitely recommend the company.

Development

Mar 04, 2019

the project

Staff Augmentation for Investment Firm

“We’ve become more rapid in our build and release process because of them.”

Development

$50,000 to $199,999

Dec. 2017 - Ongoing

4.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

4.0

$50,000 to $199,999

Dec. 2017 - Ongoing

Project summary:

Arcanys augments the internal dev team, providing offshore developers. They collaborate closely and work on various projects, including cloud services and web apps.

51-200 Employees

Auckland, New Zealand

Damon Murfitt

CTO, NZ Funds

Verified

the reviewer

CTO, NZ Funds

Damon Murfitt

Financial Services

51-200 Employees

Auckland, New Zealand

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

4.0

the review

“We’ve become more rapid in our build and release process because of them.”

Mar 04, 2019

Feedback summary:

Arcanys offers a great value while still doing high-quality work. The team is skilled and flexible, making them a great partner. They have good project management and communication skills, allowing for an optimized and efficient partnership.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of NZ Funds, a financial services organization that specializes in investment management, wealth management, and financial advice. Our customer base is private investors, retail investors, and financial advisors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We needed a cost-effective way to scale our IT team.

SOLUTION

What was the scope of their involvement?

Arcanys provides full-time resources who work with our in-house dev team, taking on tasks from within our weekly or monthly sprints. They recently collaborated on a geo-based cloud service for wealth planning and financial advising. Arcanys works in Azure Stack and uses SQL servers to accomplish their work. They also build web-based apps, using tools such as JavaScript, C#, and Entity Framework.

What is the team composition?

They initially provided three developers, but we went down to two.

How did you come to work with Arcanys?

We wanted a cost-effective offshore partner located in the Philippines because they overlapped with our time zone. We did an extensive search, doing email introductions and phone interviews with about six or seven different organizations. We then did an in-person visit in the Philippines to conduct a deep dive into the businesses. We chose Arcanys because of their skill set, web presences, and client references.

How much have you invested with them?

We spend about $10,000 a month.

What is the status of this engagement?

We partnered in December 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our partnership allows us to move faster and enables our dev team to implement solutions quicker. We’ve become more rapid in our build and release process because of them.

How did Arcanys perform from a project management standpoint?

Overall, we’re happy with their level of communication, documentation, and responsiveness. We had to let one developer go because their work wasn’t what we expected, but Arcanys helped make the transition. They’re flexible and allow us to adjust their involvement based on our needs. We mainly communicate via Skype, email, and WhatsApp.

What did you find most impressive about them?

Unlike other firms, Arcanys is a genuine tech partner, not just a resource provider. They also have a payment structure that keeps them engaged in our projects instead of locking us into a partnership for a long time.

Are there any areas they could improve?

As they grow, they should continue to focus on being a tech partner with advanced skill levels.

4.0

Overall Score The partnership isn’t perfect, but they manage problems well.

4.0 Scheduling

ON TIME / DEADLINES

They meet our deadlines, but there’s been some scope creep.

5.0 Cost

Value / within estimates

We get good value.

4.0 Quality

Service & deliverables

We’ve had a few minor issues, but nothing major.

4.0 NPS

Willing to refer

Offshoring doesn't work for everyone, but it's been great for us.

Development

Dec 04, 2018

the project

Dev Partnership for Payment Platform

“They possess initiative, excellent problem-solving skills, and great personalities.”

Development

$200,000 to $999,999

Aug. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$200,000 to $999,999

Aug. 2016 - Ongoing

Project summary:

Arcanys collaborates with in-house staff to develop and maintain a financial tech company’s payment platform. Their team also handles cloud hosting security and ensures the platform’s PCI DSS compliance.

1-10 Employees

Hawthorn East, Australia

Mark Nimco

Co-Founder, Payment Logic

Verified

the reviewer

Co-Founder, Payment Logic

Mark Nimco

Internet

1-10 Employees

Hawthorn East, Australia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

“They possess initiative, excellent problem-solving skills, and great personalities.”

Dec 04, 2018

Feedback summary:

Their team has been a major asset and has helped scale up business significantly. Since partnering with Arcanys, business has grown nearly 150% year over year. Their staff has excellent technical skills and communicate progress effectively.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and a co-founder of Payment Logic. We’re based in Australia and provide our customers with cash flow benefits from commercial credit cards while earning reward points. We also negotiate early payment discounts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We utilise a hybrid software development team with resources based in Australia and the Philippines and we were looking for a technology partner to help our company scale up cost-effectively.

SOLUTION

What was the scope of their involvement?

They’ve been involved at every stage of development from defining project requirements to final deployment. Our staff build the payment platforms and then their developers help us to build and maintain web apps and cloud hosting infrastructure. Some of that includes overall security and payment card industry data security standard (PCI DSS) compliance. Everything is built using Microsoft technologies like Azure.

What is the team composition?

When we first began, we had two developers. Over time, we increased their team to six full-time staff, including a project manager/business analyst, three senior developers, and two QA engineers. We’re currently in the process of bringing on three more people.

How did you come to work with Arcanys?

We were recruiting in Australia and Arcanys responded to our online job advertisement. We’d never hired contractors before, so we met with them to learn more about their business. Their technical capabilities, company culture, quality of staff, and cost structure were impressive, so we decided to hire them for an initial proof of concept project. After seeing the quality of their work, we were sold.

How much have you invested with them?

When we started, our investment was approximately $10,000 per month. We currently pay just under $30,000 per month and have spent around $400,000 in total to date.

What is the status of this engagement?

We’ve worked together since 2016 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Deloitte Australia’s Technology Fast 50 recently named us as Australia’s 34th fastest-growing technology company. We’ve averaged 148% growth over the last 3 years. This success has been supported by the agility, skill, and dedication of our Arcanys resources.

How did Arcanys perform from a project management standpoint?

I’d originally had some concerns about managing a team of remote resources, but it’s been much easier than I anticipated. We use Agile/scrum methodologies, so we talk daily via video conference. We strive to have open communication and it’s worked really well despite their team being in another country. To achieve this, we use Azure DevOps for planning, task allocation, and status tracking. It helps to have efficient workflows through our software development platform.

What did you find most impressive about them?

Not only do their staff have great technical skills, but they also possess initiative, excellent problem-solving skills, and great personalities.

Are there any areas they could improve?

There are some subtle cultural differences between the Philippines and Australia. Occasionally, the team is so eager to please that they jump in and start working before the full project team agrees to a concrete plan. We’ve been working to ensure everyone’s in sync and trying to take the shortest possible path from conception to release.

Do you have any advice for future clients of theirs?

As great as our Arcanys resources are, they are like any other valuable resources: they need to be managed and nurtured. I suggest getting to know the team and encouraging two-way communication, which includes listening to what they tell you.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Nov 14, 2018

the project

Cloud Platform Dev for Smart Factory Company

“Their developers demonstrate a level of foresight that’s rare among outsourcing firms.”

Development

$10,000 to $49,999

Sept. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

$10,000 to $49,999

Sept. 2018 - Ongoing

Project summary:

Arcanys is developing a cloud-based manufacturing automation platform using AWS and Kubernetes. With the backend infrastructure firmly in place, they’re currently designing a user-friendly frontend interface.

1-10 Employees

Eveleigh, Australia

Neil Baker

CEO, Medulla

Verified

the reviewer

CEO, Medulla

Neil Baker

Industrial Automation

1-10 Employees

Eveleigh, Australia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

4.5

Willing to refer:

5.0

the review

“Their developers demonstrate a level of foresight that’s rare among outsourcing firms.”

Nov 14, 2018

Feedback summary:

Arcanys implements a forward-thinking to approach product development. They consistently improve a complex platform and deliver polished code within established deadlines. Their project manager communicates effectively and leads a talented team of professionals. They’re a valuable resource.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Medulla. We’re a technology startup that facilitates manufacturing operations by improving the traceability of products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

While we were able to create a functional model of our software internally, our team doesn’t possess the skills required to take the project further. Therefore, we needed a development partner to build a cloud-based version of the platform.

SOLUTION

What was the scope of their involvement?

The Arcanys team are building our factory system from the ground up. It’s an AWS platform that utilizes the Amazon Elastic Compute Cloud. They use Kubernetes to enable continuous operation integrations that deploy automatically. Considering the previous build required us manually initiate procedures, I’d say they’ve improved the platform significantly. Now that the core functionalities are up and running, they’ve allocated several designers to implement an intuitive UI/UX.

What is the team composition?

They assigned us a project manager, two backend developers, a UX designer, and a QA resource.

How did you come to work with Arcanys?

We previously worked with development firm based in India, but we weren’t happy with their ability to manage the time zone difference. That experience made look for a vendor closer to home. I connected with the co-founder of Arcanys through a network of professionals.

How much have you invested with them?

The cost fluctuates as the project evolves, but we generally spend around $10,000–$12,000 each month.

What is the status of this engagement?

We hired them in September 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven’t found any functional problems with the builds they’ve developed thus far. Their QA tester has mentioned a few bugs, but none that require immediate action.

How did Arcanys perform from a project management standpoint?

We run development sprints every two weeks, and their project manager ensures that everything goes smoothly. After I walk them through the sprint requirements, the manager creates a task list for each developer to follow. There’s a lot of work involved in that process, but they hit each benchmark as scheduled. Despite a small language barrier, communicating with them is fairly easy.

What did you find most impressive about them?

Their developers demonstrate a level of foresight that’s rare among outsourcing firms. Most vendors will build what’s asked of them, but won’t think outside of the project’s scope to solve problems. Arcanys looks at each project holistically and will recommend solutions before potential issues occur. By always looking ahead, they ensure that each new element can seamlessly integrate with the other modules in our roadmap. That ability is incredibly valuable to us.

Are there any areas they could improve?

An initial lack of communication resulted in us getting billed for hours without knowing what was being done. Once we communicated the issue, they addressed it quickly. We’ve been receiving frequent updates ever since.

Do you have any advice for potential customers?

Utilizing their project manager allows us to keep track of the engagement without having to allocate a dedicated resource.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

They’re more expensive than similar vendors, but the quality of work is outstanding.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Development

Nov 14, 2018

the project

Project Management Platform Maintenance

"Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development."

Development

$50,000 to $199,999

Jan. 2017 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Jan. 2017 - Ongoing

Project summary:

Arcanys acts as an ongoing maintenance and development partner for a project management application. They’re currently revitalizing the app’s appearance while preserving its MySQL database and PHP structure.

11-50 Employees

Portland, Oregon

Emmanuel Abela

President, Manta Ray Consulting

Verified

the reviewer

President, Manta Ray Consulting

Emmanuel Abela

Project Management

11-50 Employees

Portland, Oregon

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development."

Nov 14, 2018

Feedback summary:

The app performed well in an independent evaluation and has been floated as a possible government-wide standard. Arcanys has expert technical skills and fosters a transparent atmosphere with consistent communication. Customers can expect a forward-thinking partner with a modern style.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Manta Ray Consulting, a consulting group that primarily provides support for large projects relating to building and upgrading particle accelerators. Our customers are Department of Energy laboratories in New York, Chicago, San Francisco, and other locations throughout the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

As part of our consulting work, I wrote a project management application that we utilize in the facilities we work in. A group based in Bangalore, India built the application, but they grew to busy to manage it and give me the attention I needed. Arcanys took over the application’s maintenance and development 4–5 years ago. It’s been a fruitful collaboration.

SOLUTION

What was the scope of their involvement?

Initially, they took over maintenance of the application developed by the Bangalore team. They learned a great deal regarding what the original design and development team did. I then gave them the green light to improve the application. They studied the front- and backend in-depth and provided recommendations to improve the app’s UI and backend performance. Afterward, they were responsible for keeping up with maintenance and adding enhancements customers requested.

As of August 2018, they’ve started to develop the second version of the application. To save money, they’re using the existing backend structure (an SQL database and .NET platform) and making mostly cosmetic changes. I’ve worked with two developers to evaluate the app’s current design and revamp it to be stylized and sexy.

What is the team composition?

I worked with a project manager in the early stages, who introduced me to the lead developer. I’m also a project manager, so I began working directly with the lead developer. She’s a brilliant woman, who, in my mind, is a miracle-worker.

How did you come to work with Arcanys?

I looked at reviews online and narrowed the choice to 2–3 companies. After interviewing the people in charge and the developers we’d be working with about their experience, it came down to Arcanys and another firm based in the Philippines. Arcanys’ younger staff won us over because they were in tune with current thinking regarding app development. Though both firms had similar development skills, we liked Arcanys’ modern appearance.

How much have you invested with them?

My average expenditure with them in the early stages was about $3,500 per month. It’s tripled since then because we brought on a design and development team. In total, I’ve spent between $100,000–$200,000 with Arcanys.

What is the status of this engagement?

We started the most recent iteration in January 2017, but I believe the overall collaboration began 4–5 years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

An independent cost review of our work at a facility in Berkeley, California used the app to prepare and develop their plan. Two weeks prior, we gave community members access to the tool so that they could evaluate it. They were so impressed they recommended to the Department of Energy that all projects use the app going forward. Their recommendation made it all the way to Washington, which is quite an endorsement and success story for us.

How did Arcanys perform from a project management standpoint?

I’ve developed a tight-knit relationship with my team of developers at Arcanys, so the communication is wide-open. Because they’re in the Philippines, we talk over Skype. We also use Jira to upload stories and discuss technical issues.

What did you find most impressive about them?

They have really talented developers.

Are there any areas they could improve?

They’re 13 hours ahead of us, so I would change their time zone. I have to work late but that's just the way it is.

Do you have any advice for future clients of theirs?

It’s important to understand the cultural differences that exist between your and your provider’s locations. Empower them to speak their minds and alert you if you’re leading them down the wrong path. I told our developers this first thing, and we've been fine.

5.0

Overall Score It seems fake to give them all fives, but I’m happy with them.

5.0 Scheduling

ON TIME / DEADLINES

They manage expectations well. If I need something done in a week, they’ll tell me they need eight days and then stick to that.

5.0 Cost

Value / within estimates

The work I’m doing would cost three times as much in the US.

4.5 Quality

Service & deliverables

There’s always room for improvement.

5.0 NPS

Willing to refer

I’d recommend them to anyone.

Development

Oct 16, 2018

the project

MVP Dev for B2B Platform

“They take the time to understand their clients and what they are trying to achieve.”

Development

$10,000 to $49,999

Sept. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$10,000 to $49,999

Sept. 2018 - Ongoing

Project summary:

Using Node.js and AWS, Arcanys developers integrated into a software company to develop the MVP of a cloud-based platform from scratch. They used AngularJS to develop the frontend and helped design the UI/UX.

1-10 Employees

Hong Kong

Jonathan Yip

Co-Founder, Deskvault

Verified

the reviewer

Co-Founder, Deskvault

Jonathan Yip

IT Services

1-10 Employees

Hong Kong

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

“They take the time to understand their clients and what they are trying to achieve.”

Oct 16, 2018

Feedback summary:

Although the project is in progress, the results so far are high-quality. Arcanys sets themselves apart from their competition with their attentive and responsive approach. They make a concerted effort to nurture the relationship and collaborate with strong attention to detail.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Deskvault, a software company that offers consumers a secure, cloud-based virtual desktop solution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We needed help building an MVP of our B2B web-based platform.

SOLUTION

What was the scope of their involvement?

They developed our platform from scratch using Node.js and AWS Lambda. They did some frontend work with AngularJS. In addition, they also helped me with UX and UI design.

What is the team composition?

We have a backend and frontend developer, who I interface with directly, and a project manager.

How did you come to work with Arcanys?

I found them online. They were friendly and demonstrated a good understanding of what I wanted. I liked their culture, approach, and their style.

How much have you invested in them?

We’ve spent around $20,000 so far.

What is the status of this engagement?

We began working together in September 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a good job, and I’m impressed with the results so far.

How did Arcanys perform from a project management standpoint?

We’re happy with their level of responsiveness. We use Jira to manage the sprints, and for communication, we mainly use Skype, Slack, and some email.

What did you find most impressive about them?

Their approach makes them stand out. They take the time to understand their clients and what they are trying to achieve. They invest time in making the relationship work. They try to integrate their developers into your team and make sure that they are fitting in and that everyone is working well together.

Are there any areas they could improve?

No, not at the moment.

Do you have any advice for potential customers?

Be as involved and as technical as you can and get into as much detail as possible. You can’t just give them a brief; you need to actually be involved. If possible, fly there and spend time with them face-to-face to immerse yourself and fully understand how they operate and communicate what you are trying to do together.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

They aren’t the least expensive on the market, but you get what you pay for.

5.0 Quality

Service & deliverables

5.0 NPS

Arcanys

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Reviews

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the review

Aug 13, 2020

the review

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the review

Oct 08, 2019

the review

ON TIME / DEADLINES

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the review

Jul 16, 2019

the review

ON TIME / DEADLINES

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the reviewer

the review

May 15, 2019

the review

ON TIME / DEADLINES

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the reviewer

the review

Apr 17, 2019

the review

ON TIME / DEADLINES

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the reviewer

the review

Mar 04, 2019

the review

ON TIME / DEADLINES

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the project

the reviewer

the review

Dec 04, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables