Arcanys

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of Trove

Describe what your company does in a single sentence.

Trove powers on-demand corporate gifting technology for brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Build scalable B2B multi-tenant platform
• Architect system, database & codebase from scratch
• Enable vendor storefronts with custom domains
• Integrate third-party services (Stripe, Xero, Shopify)
• Provide admin support with vendor impersonation capability
• Enable product export, reporting, and order workflows

SOLUTION

How did you find Arcanys?

Referral

Why did you select Arcanys over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arcanys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arcanys supports our team with the build of a multi-tenancy B2B software solution - Trove.  We work with a fabulous team of software developers, UX/UI, project manager and support team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Build and rollout of Trove technology within designated timeframe.  Successful onboarding of multiple customers and retention of those customers.

Ongoing evolution and enhancements of the product - due to customer demand and success.

Successful AWS deployment.

Stable launch leveraging AWS queues and integrations

Reliable cart, checkout, and order processing flows

Efficient reporting and product export functionality

Strong client satisfaction and successful go-live

Seamless DNS setup for vendor storefronts (e.g., storefront-1.trove.com)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project and it's deliverables were always on time and exceeded our expectations.  The team are very impressive, think outside the square and went above and beyond our expectations.

What was your primary form of communication with Arcanys?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about Arcanys is the combination of senior technical expertise and genuine ownership. They don't just build; they think about long-term architecture, proactively maintain and document everything, and have great coordination between their team and ours. It really feels like a true extension of our team rather than an outsourced vendor.

Are there any areas for improvement or something Arcanys could have done differently?

Any areas for improvement were really shared learnings between both teams. Early on, we had some open questions around scope, tech stack, and resource availability that took a few iterations to nail down. Arcanys were always responsive and collaborative through those moments, so it was more about us all getting better at setting up the engagement structure from day one.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of Pivotal Business Technology

Describe what your company does in a single sentence.

We provide Digital Asset Management software, solutions and consulting. We focus on the Cultural and Government Sector

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Revamp the frontend of the existing Digital Asset Management (DAM) platform
• Provide a better user experience for prospective customers
• Some back-end work early in the project (mostly with the SSO login feature)

SOLUTION

How did you find Arcanys?

Online Search

Why did you select Arcanys over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arcanys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a modern client-side, frontend web application . This will replace the legacy PHP user interface, except for the admin pages.
The objective is to enhance this to deliver a modern, WCAG 2.1 AA-compliant Single Page Application (SPA) interface for ResourceSpace, replacing the legacy PHP/jQuery UI for 90% of end-user workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fully functional app interface integrated with the existing Resourcespace backend

Revamped UI of the DAM with modern, responsive look and feel

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are very happy with the Project Management provided by Arcanys,  they are easy to work with and very efficient. 

What was your primary form of communication with Arcanys?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The consistency of the communication and the quality of the work, they have been very easy to work with and we have been impressed with the results. 

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Kyri

Describe what your company does in a single sentence.

Women's health tech and hardware

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Scale Company
• Dev management

SOLUTION

How did you find Arcanys?

Outreach through accelerator

Why did you select Arcanys over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Arcanys were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arcanys came on board in 2024, and we have seen exponential changes to our tech stack since our partnership. They have provided FE/BE dev teams, where we have:

• Rebuilt poor quality code from previous devs
• Rebuilt the UI/UX
• Built out two new apps
• Implemented numerous features and scaled the app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Code base/architecture changes
• Operations of app to work with user behaviours
• Decrease in customer complaints

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is run in house, with help from Scrum Master from Arcanys. We say this each week, but we'd be lost without our Scrum Master.

What was your primary form of communication with Arcanys?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The model of operating served us exceptionally well when we were in a period of raising for the company. Aside from that being a perfect fit, we love the fact that Arcanys takes the health of their employees so seriously and has things like an Arcanys gym for staff.

Are there any areas for improvement or something Arcanys could have done differently?

Honestly, no; and I don't say this because I'm writing a postitive review. Arcanys is always looking for ways they can improve their operations and systems. Their founders are a fantastic support, and our company wouldn't have survived a rebuild year without them.

BACKGROUND

Please describe your company and position.

I am the Software Engineering Team Lead of London Stock Exchange Group

Describe what your company does in a single sentence.

It is a leading global financial infrastructure and data provider that plays a vital social and economic role in the world's financial system.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Enhancement of existing features
• Implementation of new features
• Improvement of application performance
• Fixing of penetration test issues
• Remediate security findings
• Application Testing

SOLUTION

How did you find Arcanys?

• Online Search
• Referral

Why did you select Arcanys over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arcanys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arcanys’ scope of work encompasses end‑to‑end application development across both frontend and backend components, performed in accordance with our engineering standards and delivery processes. Their responsibilities include producing clean, maintainable, and well‑tested code; participating in code reviews; supporting QA activities through the creation and execution of unit, integration, and functional tests; and resolving identified defects. Arcanys also contributes to build and deployment activities, assists in system monitoring and troubleshooting, and provides clear and timely communication regarding progress, risks, and dependencies. Key deliverables include completed development work that meets functional and technical requirements, documented test coverage, resolved issues, deployment‑ready outputs, and consistent adherence to quality, reliability, and security expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project demonstrated clear progress through the consistent completion of planned deliverables within sprint timelines, reduced carryover work, improved test coverage through QA activities, and timely defect resolution. Arcanys also supported issue resolution, contributing to fewer release‑related problems and a more stable delivery performance overall.

• Consistent on‑time delivery of planned features and sprint commitments
• Increased development velocity and predictable sprint performanceReduction in backlog items and improved workflow efficiencyNoticeably fewer defects during QA cycles and smoother, more stable releasesSuccessful performance optimization efforts resulting in improved application responsiveness and reduced system loadCompletion of key security remediation tasks, strengthening system security posture and reducing identified vulnerabilitiesImproved system stability with fewer production issues and clearer monitoring insightsEnhanced collaboration and alignment during planning, leading to faster turnaround and more predictable delivery
• Reduced penetration test results issues

Released of new features (quarterly)

• On‑time delivery of planned features and sprint commitments
• Reduction in backlog items and improved workflow efficiency
• Successful performance optimization efforts resulting in improved application responsiveness and reduced system load
• Completion of key security remediation tasks, strengthening system security posture and reducing identified vulnerabilities
• Improved system stability with fewer production issues and clearer monitoring insights
• Enhanced collaboration and alignment during planning, leading to faster turnaround and more predictable delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Arcanys demonstrated solid project management by delivering items within agreed timelines and maintaining clear, timely communication. They responded promptly to our needs, adjusted to priority changes, and collaborated effectively to support smooth delivery.

What was your primary form of communication with Arcanys?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by Arcanys' modern work practices and unwavering professionalism, even during calamities. The organization’s resilience and ability to maintain high standards under challenging circumstances stood out to me.

Are there any areas for improvement or something Arcanys could have done differently?

Nothing comes to mind for improvement. The team created a positive and supportive environment throughout the process.

BACKGROUND

Please describe your company and position.

I am the Head of Technology of Skip

Describe what your company does in a single sentence.

Our company provides a preorder coffee app that streamlines ordering and pickup for customers and merchants in the hospitality industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Maintain and enhance the Skip app, Merchant Dashboard, Admin System, and Skip-Merchants app.
• Develop new features to improve functionality and user experience.
• Ensure smooth and reliable system performance across all platforms.

SOLUTION

How did you find Arcanys?

Referral

Why did you select Arcanys over others?

• Good value for cost
• Referred to me

How many teammates from Arcanys were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team is responsible for developing new features, maintaining, and supporting the existing application. The scope includes both product enhancement and technical support to ensure smooth and reliable operations across all user touchpoints.

Key Deliverables:

Feature Development: Design and implementation of new functionalities to improve user experience and merchant efficiency.
Merchant Payments: Development and maintenance of secure payment processing and reconciliation features for merchants.
Catering Module: Enhancements and support for catering order workflows and merchant management.
POS Integration: Seamless integration with various Point-of-Sale systems to streamline order and payment syncing.
Payment Integration: Implementation of payment gateways to enable flexible and reliable transaction processing.
HubSpot Integration & Sync: Integration and ongoing synchronization between the app and HubSpot CRM for marketing, customer management, and reporting.
Application Maintenance & Support: Continuous monitoring, troubleshooting, and updates to maintain app stability, performance, and scalability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

System stability and minimal downtime.

Successful rollout of new features and improvements.

Positive user and merchant feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team follows a structured and transparent project management process. Deliverables are consistently completed on time, with clear communication throughout each development cycle. We receive daily progress reports from team members, and a dedicated stand-up channel is used for regular updates, task tracking, and issue resolution. This approach ensures alignment, visibility, and timely delivery of all project milestones.

What was your primary form of communication with Arcanys?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team’s communication is transparent, and they are highly responsive to our needs. Their proactive approach to identifying issues and suggesting improvements sets them apart, making collaboration smooth and efficient. They consistently check in on progress and remain open to feedback, ensuring continuous improvement and alignment with our goals.

Are there any areas for improvement or something Arcanys could have done differently?

We’ve suggested providing AWS training for the team members to further strengthen their cloud expertise. Additionally, we’ve requested that one of the team members receive training in mobile development to expand the team’s skill set. We also recommended implementing an on-call roster to ensure timely support and coverage when needed.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of AirAware Labs, a company that builds tools to help people minimize their exposure to air pollution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We needed engineering and design resources.

SOLUTION

What was the scope of their involvement?

Arcanys provides us with IT staff augmentation services. The team works remotely and focuses on our main project, AirTrack, our mobile app. So far, the team has worked on mobile app development, React dashboards, and backend servers. We need to include AI feedback generation features as well.

What is the team composition?

We work with a frontend developer, a full stack developer, a designer, and a project manager. Arcanys has been happy to work to ensure the team is correct.

How did you come to work with Arcanys?

Someone referred Arcanys to us. We initially discussed our requirements with Arcanys’ CEO and CTO to understand what skills we needed and what skills Arcanys had to find the right fit. After reviewing the CVs of Arcanys’ engineers, we interviewed them to ensure their skill sets were perfect for what we needed. 

How much have you invested with them?

We’ve spent around $95,000.

What is the status of this engagement?

We started working with Arcanys in November 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Arcanys, we launched our first mobile app within 10 weeks, and the team has done really well. We have also added mobile payments and AI feedback generation using LLM AI models, all within six weeks. The team has delivered several good milestones.

How did Arcanys perform from a project management standpoint?

We work on a time and materials basis. I’m happy that Arcanys produces high-quality work within a reasonable timeline. The team is super engaged, and communication is very good.

Moreover, Arcanys is happy to accommodate our time schedules. The team is based in the Philippines, and I’m based in London, so we’ve worked out the best times to have meetings. We usually communicate via Google Meet and Slack.

What did you find most impressive about them?

Arcanys’ developers are proactive and have good engineering and communication skills.

Are there any areas they could improve?

There's nothing for them to improve. They're really great.

Do you have any advice for potential customers?

Have initial conversations with Arcanys’ CTO and CEO, and discuss what you need and your expectations. Be clear about that, and then Arcanys can help find engineers to deliver it.

BACKGROUND

Introduce your business and what you do there.
I’m the CTO of Impulse Logic, a smart replenishment platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?
We’ve been developing a product that does smart replenishment in-store. We needed a company that could develop an Android mobile application for our product.

SOLUTION

What was the scope of their involvement?
Arcanys has developed a React-based application running on a multi-platform framework called Ionic, which will run on the web, Android, and iOS. The app connects to a containerized backend environment that holds data in an SQL database and runs in the Cloud. We provided the requirements and what we needed to define the scope, after which they built the app from scratch. The app allows us to restock efficiently from the back of the store to the front.

What is the team composition?
We’ve worked with 12 people from Arcanys, but after the app’s development, we reduced the team to a minimum to focus on sales and onboarding customers to achieve our revenue targets.

How did you come to work with Arcanys?
Arcanys was referred to us by a sourcing company.

What is the status of this engagement?
We started working together in August 2023, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The functionality and the application we’ve delivered over the last year have been a testament to how successful this has been. The application is relatively defect-free and well-written. The QA side of things has been proactive.

How did Arcanys perform from a project management standpoint?

We communicate over Slack and have meetings on Google Meet. The communication has been pretty good, and they’ve managed the time zone differences well.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The whole team has stood out. Eric (Technical Lead) and Ayana (UX/UI Designer) have helped us greatly with the requirements. Our Scrum Master is doing a brilliant job, and Nikolai (Software Engineer) has added invaluable insights in terms of his knowledge of data, reporting, and the Microsoft environment.

What did you find most impressive about them?

Their proactivity is the highlight. They’ve been completely fine with the reimagined requirements and reacted to them really well. We often need things to be presentable in a couple of weeks, and they’ve pulled out all the stops to achieve those things.

Are there any areas they could improve?

They had a slow start. The first few weeks weren’t awesome, but it wasn’t terrible. They just need to find a way to start quicker.

Do you have any advice for potential customers?

I have no hesitation in recommending Arcanys. They’re cost-effective, and the communication is awesome. They’re a really helpful company to work with, right from the CEO to the individual developers. They’re a friendly bunch, and it’s been an absolute pleasure to work with them.

BACKGROUND

Please describe your company and position.

I am the CTO of Brickbro

Describe what your company does in a single sentence.

Brickbro is the first digital platform to ease the process of selling and buying commercial spaces and offices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arcanys to accomplish?

• Increase speed development
• Deliver quality software
• Make the software more robust

SOLUTION

How did you find Arcanys?

Referral

Why did you select Arcanys over others?

• Good value for cost
• Company values aligned

How many teammates from Arcanys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arcanys provided web development support on three different projects over time. On the one hand, the maintenance of a marketplace, on the other hand, the creation of a CRM from scratch, as well as another real estate portfolio valuation tool in real-time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most remarkable measurable results have been the implementation of the projects. Both the CRM and the real-time commercial asset valuation tool. The deliveries have always been fulfilled following the planned sprint.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been planning deliveries every two weeks and have always been happy with the level of performance. They have not only been dedicated to delivering but have been practically involved in the definition of new developments to be in the decision-making process of the next technologies or architectures.

What was your primary form of communication with Arcanys?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of the software delivered. They are great professionals and have helped us to continue delivering software on time and without problems. Also, the integration with the team has been excellent, there has been no noticeable difference between working with the team geolocated at the company's headquarters and them.

Are there any areas for improvement or something Arcanys could have done differently?

Right now we do not detect any areas of improvement or things that could have been done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of LeaseSuite, a property technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?

We needed software development resources for the frontend and backend.

SOLUTION

What was the scope of their involvement?

Arcanys has built our software from scratch. We already had design prototypes of the software we wanted to develop. A digital design consultant further developed and prototyped our idea, so Arcanys took it on board to develop it.

There’s ongoing web design work regarding prototyping and coding using Figma. When we want to look at different frontend designs and test different workflows, we can jump straight in with the team to code it. They also have a team member who can design and test the prototype, like we originally did. Based on that, the team can code it once we provide feedback.

The software is a portfolio management solution for tenants who occupy space outside of commercial real estate. It consolidates and displays all lease liabilities, including cost and critical dates, such as expiries, rent reviews, different option terms, and extracts, like key lease clauses. Overall, it takes out all key information from commercial leases and displays it on the platform. Another module is dedicated to lease procurement so tenants in commercial markets can source new leases and sites.

What is the team composition?

We have a part-time Scrum master, who is like a project manager, three full-time front- and backend developers, a QA tester, and a part-time DevOps engineer who oversees the development, coding, and building of the software and interacts with me and the CTO to test it.

How did you come to work with Arcanys?

We initially ran a process to try to source several competitive developers in Asia to develop the product. We first went with another developer in Bangkok. My CTO and I were split; I always wanted to go with Arcanys, but he wanted to go with the other group because their sales presentation was a bit more polished.

At the time, I told my CTO that I didn’t care how polished the sales presentation was; the crucial part was doing the work, so I was skeptical about the other group in Bangkok. In the end, my gut feeling and skepticism were correct because the group was good but not good enough. Although we were only 2–3 months in, it was enough time for us to realize that they weren’t the right partner for the long term.

I contacted Frederic (Co-Founder, President, and head of Growth) from Arcanys and told him we had made the wrong decision. If they were still interested in working with us, we could trench across the work that we’d done to date and start working with their team. Frederic was open to that.

The process was extensive and took a lot of intense work and organization. Arcanys was absolutely fantastic in working with us and ensuring the transition occurred smoothly. Then, they picked up the coding from there. 

Ultimately, we jumped to Arcanys, who were still interested in working with us. It was one of the most important decisions we’ve made to date, but they were great in helping us.

How much have you invested with them?

We’ve spent around $400,000 so far.

What is the status of this engagement?

We initially engaged them in May 2023, and the team is still working with us. We only see the size of the team growing in the next couple of years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just launched to market, so I can’t comment on metrics. We know we’re in a launching phase, so there’ll be changes and things we notice we can fix, but there are no issues. Arcanys has built our second product, the procurement module, quite quickly. I plan on using it as a consultant, so even though I’m the founder, I’m also the first customer of that particular product. I think it’ll operate smoothly and make a lot of difference. We’ll see in 12 months.

Moreover, we see Arcanys as a long-term partner, and I’ve made sure that the founders know that. We also ensure that the core team knows we see our growth and success being on the same journey as their journey with us. We wouldn’t do that if we didn’t think they were right for us.

How did Arcanys perform from a project management standpoint?

Their project management is perfect. Arcanys has completely partnered with us. Their comprehension is impressive. If you haven’t worked in real estate before, it can be pretty tricky to understand why we do what we do and the way the system works.

I’m not a technical person, so I don’t communicate daily with them. If I need to speak with someone, it’s usually the founders, so I just email them. Additionally, my CTO uses Jira, an Atlassian product.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Vincent (Software Developer) and another developer are really strong and make a big difference. They often add value and get good feedback from the CTO, who works with me in Sydney. 

What did you find most impressive about them?

Before we decided to go with the other group, Arcanys was as skeptical about taking on our project as we were about taking them on. We know they don’t take on any work they can find; they’re quite selective with their clients. That demonstrates they’re serious about quality and the project they’re working on.

Moreover, their hiring policy is quite strict because many people let junior or average developers slip through the cracks, but that isn’t the case with Arcanys.

Another impressive trait is that they assign developers to projects when they’re on the bench rather than letting them sit doing nothing. Arcanys lets them keep learning, so they put the developers on teams free of cost. We recently had a developer who had nothing to work on; he was offered to us to keep finetuning his skills and work with our business. We had him for free for 4–5 months, which significantly impacted our speed.

Are there any areas they could improve?

I only have one slight criticism. In my experience, all software developers could improve on something: they can get a little protective of their staff if we mention that the speed is lacking or some areas need more attention. They might say that the developer is doing his best, and we acknowledge that. However, I think it’s important to try to address the customer feedback, even if you disagree with it.

Although it isn’t an issue specific to Arcanys, and it might be cultural or cross-boundary differences, it’s common for software developers to behave similarly. They get protective of their environment, but sometimes there’s something in what we’re telling them, and they should listen.

Do you have any advice for potential customers?

My advice to anyone coming on board is to ensure that you come prepared, ask many questions, and give them time to fully understand the process, approach, and why things are the way they are. As long as you give them time and come prepared, you can learn a lot and get a lot of value back from them.

BACKGROUND

Introduce your business and what you do there.
I’m the co-founder and one of the directors of Catalyser, a software platform based in Australia. We provide software for organizations to manage their corporate social responsibility and employee community activity programs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arcanys?
We needed software development support, and Arcanys provided us with developers and testers to build our software product. 

SOLUTION

What was the scope of their involvement?
Our team needed full-time engineers, and Arcanys helped us source those engineers to work on our projects. We gave them our requirements, such as the engineering skills we needed, the level of experience, and time commitment.
At present, the resources are still working on our product, which is an AWS-based corporate social responsibility management software.
What is the team composition?
We work with three teammates from Arcanys.
How did you come to work with Arcanys?
I originally contacted Arcanys to see if they were interested in our software as we scaled up our product. In the course of those conversations, we explored opportunities for them to provide us with services.
How much have you invested with them?
We’ve committed to spend $250,000 on the project.
What is the status of this engagement?
We started working with them in January 2023, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Our engagement with Arcanys has been a five-star experience. They’ve been responsive, and the team has been great. When we faced challenges or feedback, they addressed them first. As a result, we’re truly happy with the relationship.
How did Arcanys perform from a project management standpoint?
Everyone on their team is great. We truly love working with them. The project manager manages the team well and has been able to meet our expectations and deadlines. For tools, the Arcanys team is on our internal Slack channel. We use the Atlassian suite of products, such as Jira and Confluence.
What did you find most impressive about them?
They’re highly involved and understand our business. They act like a true part of our team, which works well. Their level of English is good, and they accommodate our time zone even if we’re in Australia.
Are there any areas they could improve?
No, there aren’t any. We’re truly happy with our work with them.
Do you have any advice for potential customers?
Provide clarity around the scope of work and the type of services, skill sets, and quality you require from the staff. On top of that, be timely in giving feedback.