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Connecting People with Answers

AnswerFirst provides clients and their customers with exceptional 24/7 customer service and answering service solutions. 

We handle all types of business communications including telephone, email, SMS and chat.  We are commonly used for traditional messaging (answering service), direct response, technical support and order processing however, each of our solutions are tailored to each client's particular needs. 

 

No free trial, Pricing available:

  • Undisclosed
  • Undisclosed
  • 50 - 249
  • Tampa, FL
  • Founded 1998

1 Locations

  • Tampa , FL
Total Reviews
24
Average Referral Rating
4.3 /5
Most Common Project Size

Focus

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    Highly Rated Similar Providers

    AnswerFirst Review Insights

    Overall Review Rating

    4.2
    • Quality 0.6
    • Schedule 0.6
    • Cost 0.6
    • Willing to Refer 4.3

    Top Mentions

    • high-quality work (3)
    • accessible (1)
    • efficient (1)
    • professional (1)
    • reliable (1)
    • trustworthy (1)

    Review Highlights

    • Affordable Services

      AnswerFirst's pricing is considered affordable by many clients, making their services accessible and cost-effective for a wide range of businesses.

    • Trust and Security

      Clients feel comfortable and secure with AnswerFirst's services. The trustworthiness of the company is frequently mentioned as a significant benefit.

    • Cost Savings

      Several reviews highlight significant cost savings due to AnswerFirst's services. Clients report saving thousands of dollars monthly by outsourcing call handling instead of hiring additional staff.

    • Reliable Call Handling

      Clients appreciate AnswerFirst's reliability in managing call volumes and ensuring customer satisfaction. Their services have been consistently dependable across various industries, helping businesses maintain smooth operations.

    • Team Strength

      Clients appreciate the strong team at AnswerFirst, which is seen as a reliable and effective partner in managing customer interactions.

    • Improvement in Attention

      While generally satisfied, some clients suggest that AnswerFirst could improve the level of attention provided to certain aspects of their service.

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    Saved a Lot of Money With this Service

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "This service saves us a lot of money and makes things flow a lot easier."

    Jun 22, 2017
    Executive, IT
    Anonymous
    • Consumer Products
    • Columbus, Ohio
    • 201-500 Employees
    • Survey Response 

    Answer First is the Best Service

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "Answer First is the best company for these types of services."

    Jun 22, 2017
    President, Customer Service
    Anonymous
    • Financial services
    • Chipley, Florida
    • 501-1,000 Employees
    • Survey Response 

    Answer First Has Been Extremely Helpful

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "Very accurate, knowledgeable and fast."

    Jun 22, 2017
    Executive, Business Development
    Anonymous
    • Legal
    • Montpelier, Idaho
    • 1-10 Employees
    • Survey Response 

    Customizable and Reasonably Priced

    • Call Center Services
    • Less than $10,000
    3.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "They have helped us benefit the organization by giving customers top priority in answering calls and directing customer requests."

    Jun 22, 2017
    Manager, Marketing
    Anonymous
    • Energy & natural resources
    • Franklin, North Carolina
    • 501-1,000 Employees
    • Survey Response 

    Answer First is Very Dependable and Increases Sales

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "We’ve had no problems so far and the answering service company has helped us increase our marketing sales."

    Jun 22, 2017
    Senior Manager, IT
    Anonymous
    • Telecommunications
    • Youngstown, Ohio
    • 10,001+ Employees
    • Survey Response 

    Convenient and Easy to Use Service

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It [Answer First] makes my company stand out."

    Jun 22, 2017
    Executive, IT
    Anonymous
    • Retail
    • Clovis, California
    • 501-1,000 Employees
    • Survey Response 

    Answer First is Very Responsive and Informative

    • Call Center Services
    • Less than $10,000
    4.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.0

    "They have done a good job and we have way less unanswered calls while the business is closed."

    Jun 22, 2017
    Executive, Finance
    Anonymous
    • Other Industry
    • Denver, Colorado
    • 11-50 Employees
    • Survey Response 

    Answer First Goes Above and Beyond

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "Answer First has performed beyond excellent."

    Jun 22, 2017
    Manager, Sales
    Anonymous
    • Retail
    • Indianapolis, Indiana
    • 51-200 Employees
    • Survey Response 

    Modern and Useful Technology to Increase Performance

    • Call Center Services
    • Less than $10,000
    4.5
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    4.5

    "Their performance has been very good and smooth bringing great results in productivity."

    Jun 22, 2017
    Vice President, Marketing
    Anonymous
    • Information technology
    • Bay Shore, New York
    • 51-200 Employees
    • Survey Response 

    Easy to Use Service for Manufacturing Company

    • Call Center Services
    • Less than $10,000
    5.0
    Quality
    n/a
    Schedule
    n/a
    Cost
    n/a
    Willing to Refer
    5.0

    "It has performed better than expected."

    Jun 22, 2017
    Owner, Administration
    Anonymous
    • Manufacturing
    • Brick, New Jersey
    • 201-500 Employees
    • Survey Response 

    Locations (1)

    41 - 49

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