Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I think it’s too early to have any hard evidence. We have a brand new website that is cool but we’re still putting the finishing touches on it, so it hasn’t been launched yet. We hope to have it online within the next week or two. I’m sure we’ll have some things to fix here and there after it goes live, but I suspect we’ll have some good looking numbers to share in about two to three months.
How did Anchour perform from a project management standpoint?
I couldn't be happier with how Anchour has managed its work with Brettuns Village. They come across as technical experts who know what they’re doing, and the proof has been in the work they’ve done in translating our website, which is enormous. We have hundreds of pages on our website and around 10,000 photographs. It’s a monster, and they tackled it like it was nothing. It’s reassuring to have someone tell you, “Oh yeah, piece of cake,” and when they say it at Anchour, they mean it. The project has gone so smoothly. I can't tell you what a relief it is to have this transition feel like a walk in the park after putting it off for so many years. As the project has gone along, we’ve also modified the scope of the project and added some features, and I suspect that’ll continue as we become technically better at some of the issues they’ve helped us with. I think we’ll become more aware of other issues that we can use their help with. They’re helping to educate us along the way.
What did you find most impressive about Anchour?
What impressed us right from the beginning of this effort with Anchour was that our first three meetings with them all took place at our office, not theirs. I can't tell you what an impression that made on me. It was huge. I felt like they wanted to be here to get to know our business better. I think that a lot of consultants want to bring you to their office, put you at their big oak conference table, and serve you their K-Cup coffee, which is always terrible.
The guys at Anchour came to us because they wanted to see and learn about what we do. Every question they asked was about our customers, our products, and about how we maintain quality. Quality for us, because we’re kind of a mail-order business, means that we get the orders correct. It was refreshing to have someone ask those types of questions about our business. They got out of their chairs, they walked around, they looked at and touched the things that we sell, and they scratched our company dog behind the ears right where she likes it. They just seemed interested in getting to know us before they began to restructure our website, and it was awesome. Every meeting has been informative, fulfilling, and exciting. We’ve been dreading the work on our website for years, and now these guys have us excited about it. There’s been a dramatic mood change around this place.
Are there any areas Anchour could improve?
I’m so pro-Anchour right now that it’s hard for me to think of an area where Anchour could use improvement. I honestly don't have a suggestion for how they could change, because the project has gone so well.