aNavigator

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketplaces at Mamma Mia Covers. We’re an official distributor of Italian brands in the North American market. I manage marketplaces like Walmart, Wayfair, and Amazon in the US and Canadian markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with aNavigator?

We needed help with Amazon DSP advertising. We needed to launch new campaigns, retarget, remarket, and build funnels for our target audiences.

SOLUTION

What was the scope of their involvement?

aNavigator provides us with Amazon DSP advertising services. They launch campaigns and manage ads for us. The team also gives us insights and builds strategies. The visual content is done from our side, but we’ve provided them our base marketing strategy. They use it to build and use tools while providing us with a dashboard and analytic reports. 

What is the team composition?

I work with 3–4 teammates from aNavigator, including an advertising manager who launches the campaigns and handles daily tasks and a senior manager who coordinates the team. I mainly interact with Oleksandr (CEO); he checks our strategies and discusses new growth opportunities. Another teammate handles administrative tasks, such as giving us invoices and organizing meetings. 

How did you come to work with aNavigator?

I found them through a referral from people I met at a conference.

How much have you invested with them?

We’ve invested around $50,000. 

What is the status of this engagement?

The engagement started in October 2023, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve increased our monthly ROAS. For instance, we’ve had a 5.5 ROAS in recent months, which is quite good. We have the opportunity to increase it. aNavigator has also built some dashboards to help us understand what’s happening. 

How did aNavigator perform from a project management standpoint?

They deliver on time, and we have weekly meetings with the team to discuss issues. They present solutions, so we have no problems with their project management. For tools, we use Zoom for meetings and Telegram for urgent messages. 

What did you find most impressive about them?

Their flexibility is impressive. They share insights, and my team now better understands how Amazon DSP works and what opportunities we have. They’re communicative and clear, so we’re always informed.

Are there any areas they could improve?

The advertising manager should grow a little faster. When I speak with their co-founder or senior manager, we can discuss our company and advertising campaigns. However, when I speak with the advertising manager, she doesn’t seem to understand all the concepts we tackle. 

Do you have any advice for potential customers?

Show aNavigator all your strategies. They’re not so proactive, so you need to present the whole situation in your market, provide some insights, and tell them your goals. This is the most effective way to work with them. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Lemonwood LLC, an e-commerce company. We sell products on Amazon and Walmart.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with aNavigator?

We needed help managing our Amazon PPC advertising.

SOLUTION

What was the scope of their involvement?

aNavigator manages our Amazon PPC advertising. They create the semantic core of keywords, and they also create, manage, and optimize all of our PPC campaigns. Their ads run in a lot of marketplaces, including the USA, Canada, France, and Germany.

What is the team composition?

We work with around four teammates from aNavigator, including Oleksandr and Kate. However, there might be more teammates working on the background.

How did you come to work with aNavigator?

I was familiar with aNavigator’s founder because I met him at an Amazon conference in Europe. After talking with him, I decided to hire aNavigator.

What is the status of this engagement?

We started working together in July 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The monthly amount of money I pay to aNavigator is less than what I've paid to other agencies, and the results have been much better. We've seen success in very specific metrics, one of which is the ACoS, the advertising cost of sales.

How did aNavigator perform from a project management standpoint?

We communicate via email and weekly Zoom calls. They respond quickly.

Are there any employees from the service line that you would like to give a shout-out to in this review?

Kate does her job really well. She’s very attentive to all the details of my account and is very responsive to my requests.

What did you find most impressive about them?

aNavigator's high level of expertise, attention to detail, and responsiveness are impressive.

Are there any areas they could improve?

I can’t think of anything they can improve on.

Do you have any advice for potential customers?

I don’t have any advice.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Ukrainian Puzzles

Describe what your company does in a single sentence.

We produce and sell jigsaw puzzles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire aNavigator to accomplish?

• To develop a strategy for selling our puzzles on Amazon

SOLUTION

How did you find aNavigator?

Referral

Why did you select aNavigator over others?

Referred to me

How many teammates from aNavigator were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes the following:

• Analyzing our current Amazon store and listings
• Evaluating the effectiveness of PPC campaigns
• Developing a plan to enhance our Amazon store and increase sales

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Oleksandr from aNavigator went beyond the scope of work, providing our team with strategic alignment and direction not only for our Amazon store but for our business overall. He calculated the inventory levels and profit margins needed to confidently grow our Amazon store and identified additional sales channels we can utilize right now. With aNavigator's help, we developed a clear, actionable strategy for our Amazon store, outlining key areas for growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was a short but very pleasant collaboration. Oleksandr dedicated more time than initially planned to dive deep into the analysis. Our needs were addressed very professionally.

What was your primary form of communication with aNavigator?

Virtual Meeting

What did you find most impressive or unique about this company?

This company came highly recommended by one of the coaches in the business accelerator we are currently attending, and we are very grateful to her for the referral. The depth of analysis and insight from aNavigator is astounding. We felt a bit lost before, but after the strategy session with Oleksandr, we now clearly understand what we need to do step by step.

Are there any areas for improvement or something aNavigator could have done differently?

Everything about the project was great! The collaboration with aNavigator exceeded our expectations. Attention to detail and dedication to our success were evident throughout the process. We appreciated the thorough analysis and actionable insights provided, which have set us on a clear path forward. The strategy session with Oleksandr was particularly impactful, as it clarified our direction and instilled confidence in our next steps. Overall, we are extremely satisfied with the outcomes and the support we received from aNavigator.

BACKGROUND

Please describe your company and position.

I am the Department Manager of Progressive Automations

Describe what your company does in a single sentence.

Progressive Automations specializes in automation and motion control products. This is led by our electric linear actuators, compatible power supplies, control systems, and PLC controls. In recent years we have also targeted home and office automation, coming out with a range of electric standing desks, TV lifts and lifting column sets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire aNavigator to accomplish?

Analyze marketplaces performance

SOLUTION

How did you find aNavigator?

Online Search

Why did you select aNavigator over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from aNavigator were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our objective was to carry out a comprehensive audit of all our brands, listings, and stores that are currently showcased on the various Amazon marketplaces. This revision was undertaken with the aim of guaranteeing compliance, mitigating risks, and enhancing overall performance.

Key deliverables: The agency provided a comprehensive audit report that included a detailed overview of keywords, an in-depth analysis of the performance of PPC campaigns, and a thorough examination of the competition. Based on this valuable information, the agency provided a set of recommended steps that should be implemented in order to enhance performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

NA. We are working on applying the recommendations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team promptly delivered the information as agreed, without any delays.

What was your primary form of communication with aNavigator?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their utmost priority lay in using diverse strategies and techniques to help firms make well-informed decisions. This is achieved by offering them invaluable insights into their target audience, competition, and prevailing industry trends.

Are there any areas for improvement or something aNavigator could have done differently?

To successfully promote and sell the product in the market niche, it is essential to acquire a comprehensive understanding of the product. This will enable you to grasp the specific strategies and techniques that can be utilized.

BACKGROUND

Please describe your company and position.

I am the Director of Beyond Health Ltd.

Describe what your company does in a single sentence.

Sourcing and distribution of dietary supplements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire aNavigator to accomplish?

• Launch new products on Amazon
• Improve profitability
• Gain market share

SOLUTION

How did you find aNavigator?

• Clutch Site
• Discovered the agency through an interview the owner conducted on a YouTube channel.

Why did you select aNavigator over others?

• High ratings
• Company values aligned

How many teammates from aNavigator were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Launch new products on Amazon using PPC to boost organic ranking, increase sales, and achieve profitability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the product launched nine months ago, we've seen significant progress. Overall sales have increased by 174%, with PPC sales up by 144%. The percentage of organic sales has more than tripled, rising from 6% to 21%. Additionally, three main targeted keywords have reached the top of page one (positions 4 to 5). Profits for the overall account have doubled, thanks to refining existing campaigns and launching new ones.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team uses ClickUp for project management, documenting, and tracking all tasks. They promptly respond to ClickUp communication. Weekly meetings provide detailed reviews, focusing on key indicators like profitability, organic keyword ranking, ACOS, CTR, and brand analytics data (including share of impression, clicks, ATC, and purchases). 

In rare cases when we can't attend the weekly meetings, the team records a video with status updates. Campaign changes are regularly tracked and analyzed, aided by clear naming conventions for easy performance review and monitoring.

What was your primary form of communication with aNavigator?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have been selling on Amazon since 2012 and have worked with various PPC consultants and agencies, but aNavigator stands out for several reasons. Their approach is refreshingly ethical—they won’t take on a project unless they're confident they can make a real difference, and they’re even willing to end their service if they feel they're no longer adding value.

What we appreciate most is their honesty; they provide straightforward feedback, even if it’s tough to hear, showing they truly care about our business. Their focus on profitability is clear, backed by a solid strategy for both PPC and organic rankings. The management is actively involved, which adds a personal touch rarely seen in larger agencies.

The team is open to adapting their methods based on client feedback, making the process feel more collaborative. They are also very organized; tasks are clearly documented and tracked in ClickUp, ensuring nothing slips through the cracks. Their team handles our account with great care, providing frequent updates through daily and weekly reports.

Unlike other agencies that might set campaigns on autopilot, aNavigator actively engages in regular brainstorming sessions to discuss performance improvements. This proactive approach, combined with their transparency, dedication, and focus on profitability, makes working with them a genuinely beneficial partnership.

Are there any areas for improvement or something aNavigator could have done differently?

aNavigator is among the top agencies we've worked with. They excel not only in their expertise but also in their exceptional execution. To maintain their competitive edge, we recommend they keep exploring emerging trends in the Amazon PPC landscape and continue experimenting with new tools and testing strategies.

BACKGROUND

Please describe your company and position.

I am the Manager of Comfylife ou

Describe what your company does in a single sentence.

Online e-commerce business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire aNavigator to accomplish?

• Increased profitability.
• Increased visibility and Sales on the Amazon platform.

SOLUTION

How did you find aNavigator?

• Online Search
• Referral

Why did you select aNavigator over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with aNavigator has been a game-changer for our online sales on Amazon. Their data-driven approach and dedication to understanding our brand's needs have significantly boosted our visibility and sales. The team's commitment to working alongside us to craft the perfect marketing strategy has made all the difference. 
Their focus on not just driving sales, but also on our profit margins, truly sets them apart. We've felt supported every step of the way and have seen tangible results thanks to their expertise and client-centric strategy. Highly recommend aNavigator to any brand looking to excel on Amazon!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

aNavigator really improved our product strategy and PPC on Amazon. Mainly it increased our sales by 30% in the last 3 months and increased our margins from 15% to 20%. And we just started.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

on time

What was your primary form of communication with aNavigator?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the very beginning, they've provided a clear roadmap with the necessary steps to reach our goals.

Are there any areas for improvement or something aNavigator could have done differently?

Nothing noticed so far.

BACKGROUND

Please describe your company and position.

I am the Senior Specialist of a trading marketplace.

Describe what your company does in a single sentence.

Marketplace trading.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire aNavigator to accomplish?

• Advertising products on Amazon.

SOLUTION

How did you find aNavigator?

Company's contact with our company

Why did you select aNavigator over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from aNavigator were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Setting up and maintaining advertising of goods for certain types of products.
• Increasing the position of goods in the issuance of Amazon.
• Recommendations for improving listings.
• Get help with Amazon support.
• Help in solving technical failures Amazon.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• For certain types of products, we managed to get a significant increase in the position.
• A number of difficult tasks were solved with the support of Amazon.
• Setting up advertising strategies for the main products.
• The regular presence of a specialist nearby, participation in solving problems of any kind related to the Amazon account.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The company's managers are always in touch and are always ready to help in solving the existing problems on Amazon.

What was your primary form of communication with aNavigator?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company has a lot of experience in working with amazon ads and other amazon workflows. The experience of the company helps in solving new tasks for us and determining the best ways to solve various situations.

Are there any areas for improvement or something aNavigator could have done differently?

The speed of completing tasks.

BACKGROUND

Please describe your company and position.

I am the Head of Performance Marketing and New Product Development of a consumer goods platform.

Describe what your company does in a single sentence.

We acquire and operate profitable and fast-growing independent sellers on Amazon, especially those with great brands, which sell their products via the world's biggest marketplaces: Amazon, Walmart, eBay, and other e-commerce channels. We integrate the businesses we acquire into our platform and boost product sales and the brands’ presence to the next level.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire aNavigator to accomplish?

• Launching Product on Amazon
• Advising on Amazon Advertising Strategies

SOLUTION

How did you find aNavigator?

Referral

Why did you select aNavigator over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from aNavigator were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Project: Launch of new product on Amazon - Ball Pump (www.amazon.com/B01A425KQW) The product existed on Amazon but had no success with 0 marketing budget. 
• Deliverables: 
  • Bring the product to the top of Amazon SERP for the most relevant and popular search queries (high search volume and CR) to start getting organic orders 
  • After the "launch" stage optimize and continue managing advertising campaigns to maintain high organic ranks and at the same time drive PPC traffic and sales efficiently (low ACOS) to start generating more margin.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. product successfully launched and got top organic ranks for key search queries 
2. product became a bestseller in the category "Inflation devices" and holds the top position for almost 2 years 
3. since the end of the launch stage, aNavigator team successfully manages advertising campaigns, driving PPC sales with low advertising cost of sales (ACOS) (10% lower than break-even ACOS), increasing the margin of the product up to more than 25%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All high-priority tasks were done on time. We have a task tracker of the project at ClickUp (clickup.com). Every manager on our side at any time could see what was already done, see the results of daily ad account checkups, and competitors' tracking. Every week we had either a Zoom conference or video review of the tasks made last week and the results of last week. 

On meetings, aNavigator team presented weekly results. If we had to make some decisions, the agency team provided all data required for it and suggested 2 or 3 options for what we should do next. aNavigator team advised a lot on PPC strategy and tactics. 

The specific case of our product is the "best seller" strategy. With the "Best Seller" badge we can set higher price with an insignificant decrease in conversion rate. That means we can generate more margin. We had to monitor lots of parameters and competitors and react at lightning speed in ad account to keep our "Best Seller" badge. The agency had experience with this strategy and not only implemented it but taught us and shared all details.

What was your primary form of communication with aNavigator?

Virtual Meeting

What did you find most impressive or unique about this company?

• rich experience and expertise 
• effective communication 
• strict clear processes 
• ability to deliver result 
• sincere desire to help

Are there any areas for improvement or something aNavigator could have done differently?

Everything was good to me. During the last 2 years, we've tuned several processes to make them work for our company.

BACKGROUND

Please describe your company and position.

I am the Owner of a consumer products company

Describe what your company does in a single sentence.

We sell medical and other products on Amazon

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire aNavigator to accomplish?

• Manage Amazon Advertising - Budgets, Keywords and Bids
• Monitor Amazon Sales and Revenue

SOLUTION

How did you find aNavigator?

Referral

Why did you select aNavigator over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from aNavigator were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The agency manages our Amazon PPC (pay-per-click advertising), and in addition to that, they provide what they refer to as Revenue Management. This involves tracking competitors on Amazon and providing advice regarding pricing and discount campaigns. I believe they help us maximize our available profit from our Amazon revenue.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Growth in sales revenue: The project resulted in a noticeable growth in our sales revenue. We also observed a higher conversion rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, their project management was characterized by timely delivery, regular reporting, and responsive communication. In terms of communication and responsiveness, they were proactive and attentive to our needs. They provided weekly reports that detailed the progress, key metrics, and insights relevant to the project. These reports helped us stay informed about the project's status and allowed us to make data-driven decisions.

What was your primary form of communication with aNavigator?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their Revenue Management service, which includes Amazon PPC management, competitor tracking on Amazon, and advice on product strategy, sets them apart from other agencies.

Are there any areas for improvement or something aNavigator could have done differently?

offering more frequent and detailed reporting on key metrics would have been beneficial