What evidence can you share that demonstrates the impact of the engagement?
They were able to deliver the requirements on time, and the code is excellent quality. The solution is unique because it delivers value to the users, consultants, and directors of the company.
The client is very happy with the results, as are we. Our client wasn’t using a CRM in 2015, and then they had a 100% adoption rate across the whole company (150 end-users have adopted it).
We use a tool that gives us very specific code quality reviews, and they have very good code quality. They’ve have covered our code quality reviews using the best practices for both back-and frontend development up to 90%. They are in the top tier of code quality providers we’ve worked with.
How did Alluxi perform from a project management standpoint?
Their project management has been very good over the last two years. (At first, it was a little rocky because we were trying to understand our client’s end-users.)
Over the years, we’ve developed a very clean, optimized methodology. Their requirement gathering and development processes are very agile. We have an assigned project manager on their side that’s in contact with our project manager.
We’ve developed a very trusted, profound business relationship over the course of a few months. They are always very supportive and responsive. They’re very prompt to reply to any questions regarding new or current features.
They’ve been able to understand all of our business goals, features, and rules. They’ve also been very careful about understanding the needs of a CRM that is evolving constantly.
What did you find most impressive about them?
They maintain a very good balance between an affordable price and quality. This helps us add value to our processes, our expertise, and account management.
Also, they’re committed to the project, and they don’t give up. They try to find a solution and work hard. If something seems impossible, they use engineering to make it possible. They don’t run away from challenges—they tackle them.
Are there any areas they could improve?
They could improve their onboarding for new engineers. They are constantly acquiring new talent, but they could do better about introducing us to the developers.
Do you have any advice for potential customers?
They’re problem solvers. Define the project with a general scope and then work together to process the way they’re going to solve the problem. Trust them because they have the expertise and an engineering mindset. After you’ve defined the solution with them, work out the best way to find the costs, the schedule, and the scope of the project.