Affinity MSP

BACKGROUND

Please describe your company and position.

I am the Owner of Walshbay Kitchen

Describe what your company does in a single sentence.

Walsh Bay Kitchen, located in the heart of Sydney’s vibrant arts district, puts on a show with its sleek fit-out paying homage to its theatrical setting, oozing mood and drama.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• Migration from GSuite to Office 365
• Migration to 3CX
• fix IT issues

SOLUTION

How did you find Affinity MSP?

• Online Search
• Referral

Why did you select Affinity MSP over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Office 365 Email Migration
Successfully migrated all users, data and services from Google GSuite to Microsoft Office 365.
Ensured seamless transfer of emails, calendars, contacts and shared drives with minimal downtime.
Provided post-migration support and training to ensure smooth adoption of the new platform.

Phone System Upgrade
Transitioned the existing phone system to 3CX.
Ported numbers and configured 3CX extensions, call routing, voicemail and remote access features.

IT Infrastructure Upgrades
Diagnosed and resolved persistent issues causing slow computer performance.
Upgraded outdated hardware and optimized system configurations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project made a big difference for our team. Moving from Google to Office 365 was smooth and made emails and calendars much easier to use, with fewer issues. Our new phone system is more reliable, has better features and is saving us money each month. The computer upgrades fixed the slow performance we were dealing with, so everything runs faster and with fewer problems. Overall, the changes have made our work easier, more efficient and less frustrating.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed very well from start to finish. All key deliverables were completed on time and any potential disruptions were kept to a minimum. Communication was clear and consistent and the team was quick to respond whenever we had questions or needed extra support. They listened to our concerns, explained things in simple terms and adjusted when needed to make sure the project met our requirements. Overall, the process felt smooth, well-organized and supportive.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to explain technical solutions in a way that was easy to understand, even for those of us without an IT background. They didn’t just “fix things” — they made sure we understood what was changing and why. Their responsiveness and willingness to go above and beyond to minimize disruption was also impressive.

Are there any areas for improvement or something Affinity MSP could have done differently?

Everything has been handled professionally, delivered as promised, and the overall experience has been very positive.

BACKGROUND

Please describe your company and position.

I am the EA to Managing Director of Summertime Pools

Describe what your company does in a single sentence.

Summertime Pools designs, manufacture and install fibreglass pools to bring families together.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• Best in class IT setup
• Reliable and proactive support model
• Commercial solution

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Affinity to provide a managed IT solution for our business including help desk support, phone system, hardware supply and pro-active support for our environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Team support / resolution satisfaction and commercial cost reduction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Affinity has been highly responsive across all aspects of our project roll out from sales to onboarding and ongoing management.

What was your primary form of communication with Affinity MSP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of care and support from the team has far exceeded our expectations (which were already high).

Are there any areas for improvement or something Affinity MSP could have done differently?

We have been very impressed with Affinity MSP from initial enquiry through to our ongoing management / support service and cannot think of anything that could have been done differently.

BACKGROUND

Please describe your company and position.

I am the Business Owner of Studio Sydney Tower

Describe what your company does in a single sentence.

Studio Sydney Tower offers a truly unique setting with bold specialty cocktails, gourmet bar fare, and breathtaking 360-degree views of the city skyline.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• Migrate to Microsoft Office 365
• Migrate to 3CX
• provide internet, firewall and network devices

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Microsoft 365
Migrate email, files, and users.
Configure Exchange, SharePoint, OneDrive, Teams.
Apply security (MFA, access policies).
Deliver training and ongoing support.

2. 3CX Phone System
Deploy and configure 3CX (on-prem or cloud).
Set up call flows, voicemail, auto-attendants.
Train staff and enable remote/mobile use.

3. Internet Services
Provision reliable high-speed internet.
Configure routers/firewalls with security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a clear success, delivering measurable improvements across all key areas. Microsoft 365 was fully implemented, enabling seamless collaboration and stronger security with multi-factor authentication. The 3CX phone system uplift modernized communications, providing reliable call quality and reducing costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

finity MSP demonstrated strong project management throughout the engagement. All deliverables were completed on time and aligned with the agreed milestones, ensuring minimal disruption to daily operations. Their team was highly responsive, addressing questions and support requests promptly, and adjusting to evolving needs with flexibility. Communication was clear and proactive, with regular updates provided to keep stakeholders informed. Overall, the project was managed efficiently, with Affinity MSP showing reliability, accountability and a client-first approach.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Affinity MSP was their ability to combine technical expertise with a highly personalized approach. They didn’t just deliver IT solutions — they took the time to understand our business needs and tailored their services accordingly.

Are there any areas for improvement or something Affinity MSP could have done differently?

Affinity MSP proved to be the best choice, delivering excellent results with professionalism and responsiveness. Their service already exceeded expectations and set them apart as a top-tier provider.

BACKGROUND

Please describe your company and position.

I am the Senior Support and Data Base Officer of PDL

Describe what your company does in a single sentence.

Membership-based organisation that offers insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• IT Support
• Infrastructure
• Client security

SOLUTION

How did you find Affinity MSP?

• Online Search
• Referral
• Clutch Site

Why did you select Affinity MSP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Affinity MSP assisted with our infrastructure and constantly keeps us in the loop for changes / strengthening our platforms. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

-

-

Describe their project management. Did they deliver items on time? How did they respond to your needs?

-

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The care factor is a big one. They wanted us to thrive and keep us protected. 

Are there any areas for improvement or something Affinity MSP could have done differently?

-

BACKGROUND

Please describe your company and position.

 I am the CEO of a dental company 

Describe what your company does in a single sentence.

Dental Products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• New msp

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

High ratings

How many teammates from Affinity MSP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

MSP

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hello

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were all good.

Are there any areas for improvement or something Affinity MSP could have done differently?

Yes