7EDGE

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an electronic payments (e-payments) service provider startup in Malawi.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

We needed support developing a platform to process e-payments.

SOLUTION

What was the scope of their involvement?

Initially, we provided 7EDGE with a list of requirements and detailed specifications. We spent many hours discussing on the phone and in conferences with the team, confirming our understanding and initial customer journeys, which they built around our requirements. Even before we formally committed to 7EDGE, we worked many hours together to define our platform's requirements regarding customer journeys. 

7EDGE is developing our platform using a combination of HMTL, CSS, Java, Node.js, and React. The team uses AWS systems and services for hosting, including AWS Lambda, Amazon Relational Database Service (RDS), AWS S3 for storage, Amazon Cognito for identity management, Amazon CloudFront for edge computing, and Amazon CloudWatch for system monitoring.

What is the team composition?

I work with around 10–12 teammates from 7EDGE. I have weekly conferences with a team of 6–8 team members, and I occasionally interact with 3–4 teammates who aren't on the operational team. 

How did you come to work with 7EDGE?

We were referred to 7EDGE by AWS. We had two discussions with a development services provider for e-payment platform development that came to nothing. We asked AWS for recommendations since we were planning to host our infrastructure with them. AWS recommended various companies, and 7EDGE came across as knowledgeable, proactive, and helpful. 7EDGE also had a methodology that we felt would get the best results in terms of high speed and cost efficiency.
How much have you invested with them?

We've spent around $50,000–$100,000 on this project.

What is the status of this engagement?

We've been working with 7EDGE since December 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

7EDGE's first deliverable will be completed in July 2024. We're building a brand new platform for our startup, and we wouldn't be in this position without 7EDGE's work. We've had unsuccessful projects before, and 7EDGE has offered me the best approach and results for any development project I've worked on in the many years I've worked in this industry.

How did 7EDGE perform from a project management standpoint?

The team has worked very quickly and in an engaging way. The challenge with development projects is the balance of time, cost, and quality, and the general understanding is that we can control two out of those three aspects. For this project, I need to control quality and cost and allow time to flex. Going deeper into the project, there have been decision points that force us to consider which of those three variables we select.

We've had to flex time at some point, and at other times, we've had to flex costs. However, 7EDGE has kept work quality high, and I'm happy with that. I can't hope for better project management; the important thing for me now is that we meet time and quality. 7EDGE has been totally committed, transparent, and enormously helpful to hit our launch date in July 2024.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Ghanavi (Product Management Analyst) is the teammate I speak with most. We communicate with her via conferences and emails several times a week, and she has been fundamental to our continued success. She's enormously engaged and always looking for solutions that will work for our objectives.

What did you find most impressive about them?

7EDGE took a thorough approach to ensure understanding and clarity on both sides at the beginning of our engagement. The team's approach has also helped us flesh out some key decision points within the solution, which usually emerge later in the process, allowing us to make important choices and define work in clear terms. We've experienced fewer surprises as the project evolves. 

Are there any areas they could improve?

I wish 7EDGE's costs would be cheaper, but aside from that, I can't think of any areas for improvement.

Do you have any advice for future clients of theirs?

7EDGE is very knowledgeable and capable in the domain of system development. In order to leverage the team's experience fully, the clients approaching them have to be knowledgeable about their requirements, considering the rationale of their requirements and the tolerances around how those requirements need to be delivered. 7EDGE needs this information and will ask you for it from you. 

The team will continuously push you to define your requirements to a level that allows them to be precise in their development, and I've enjoyed this enormously. I've engaged in this process, but I fear that if a client isn't clear about their requirements, there will be frustration on both sides. 7EDGE will ask you questions, and if you can't answer them definitively, the team won't be able to do their work, which could lead to delays and potentially incorrect solutions. 

The team builds software from scratch, and it has been a pleasure for me because we have a detailed understanding of our requirements, and even when we don't, we can find the answers to their questions. You need to know exactly how to deploy the team's power and the resources' expertise required in developing a system. 

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology in a marketing agency that specializes in personalized postcards, mailers, and retargeting campaigns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

Our company was using a low-code platform to manage orders. However, as our company grew, we found the platform to be limiting. It was critical for us to maintain and upgrade it as more users were added to our system. Additional functionalities were required, and we needed to automate and streamline workflows while eliminating manual processes that slowed things down. 

We also needed to integrate with third-party platforms and include more validation and error checks throughout the life of an order. Given that, we decided that a custom app solution would be the best option for us, and that was when we hired 7EDGE. 

SOLUTION

What was the scope of their involvement?

We asked 7EDGE to develop a custom web app based on the existing platform’s framework. The team initially studied the existing platform and created a set of user stories with sketches outlining the functionality required by the app. 

At present, we’re adding more features to the web app and optimizing workflows. The 7EDGE team is creating new UI/UX designs for the app, and they’re going to build its backend to ensure it works as intended for users. 

What is the team composition?

We’ve met with a number of teammates from 7EDGE, including their founder and sales team. They’ve brought on teammates from the technical side to understand our requirements and come up with the project proposal and cost estimate. 

How did you come to work with 7EDGE?

Our team looked into various development options, including in-house solutions, domestic outsourcing, and offshore outsourcing. Being a small company, our resources were limited, so an offshore solution was the most viable option from a budget perspective. We researched a lot of companies in Europe and Asia and ended up focusing on several companies in India. 

Once we narrowed things down, we met with the companies multiple times and contacted references to get feedback from their existing customers. 7EDGE stood out based on our conversations with them as well as their references’ feedback. During our interactions with the 7EDGE team, we felt confident that they could build the product we needed. On top of that, everyone we met within the company was professional, friendly, and knowledgeable. 

How much have you invested with them?

We’re expecting the final cost to be around $75,000–$100,000.

What is the status of this engagement?

We started working with 7EDGE on the project in January 2024, and it’s ongoing. The design process has been completed, and we’ve gotten underway with the development process. We’re hoping to complete the web app by the end of this year. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

7EDGE has been thorough in terms of finding out everything we need. They ensure they understand everything first before proceeding with any task. Moreover, they’re detail-oriented. Their designs look good and address everything that we need, so it’s now only a matter of seeing the designs come to life during the development process. So far, we’re on track to meet the expected completion date.

How did 7EDGE perform from a project management standpoint?

The 7EDGE team excels at project management. Everything’s quicker to find — we know where we are in the process and what to expect. Communication is crucial for a project like ours, especially since we’re dealing with the challenges of remote interactions. 7EDGE does a great job of ensuring we’re kept informed and updated on everything. 

Moreover, their resources are flexible and accommodating when we want to modify things. They truly seek to understand our business requirements to ensure the app works as intended. For tools, we mainly use emails and Zoom. We typically meet several times a week for me to answer their questions and for them to give me updates on their progress. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Their teammate facilitating the discovery process has been great. 

What did you find most impressive about them?

The most impressive things about 7EDGE are their teammates and how invested they are in our project and in developing an app that meets our needs. Since our initial conversations and throughout the design process, they’ve asked a lot of questions to ensure they understand every requirement and functionality we need. 

They also make suggestions based on best practices and their experience. We might not understand all the ins and outs of development, but their team is willing to share information to make the product better. Overall, they feel like a partner that’s invested in our success instead of just a company we hired to build an app. 

Are there any areas they could improve?

No, there aren’t any.

Do you have any advice for potential customers?

Be ready to provide as many details about your project as possible. 7EDGE is eager to understand your scope and functionality requirements, so they can deliver to expectations. Be open, answer questions, and provide feedback throughout the process.

BACKGROUND

Introduce your business and your position there.

I am a marketing consultant at specializing in innovative marketing strategies. In my role, I oversee the development and implementation of marketing initiatives for our clients, ensuring their businesses thrive in the ever-evolving market landscape.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

The challenge we aimed to tackle revolved around the need for advanced marketing automation tools tailored to our unique requirements. We wanted a partner who could understand the intricacies of our business and create customized solutions. 

SOLUTION

What was the scope of their involvement?

7EDGE's involvement in our project was exceptional. They undertook the challenge of developing an advanced marketing automation tool explicitly tailored to our unique business requirements. Their scope of work encompassed the entire spectrum of the project, from the initial brainstorming sessions to the development phase and, finally, the seamless integration of the solutions into our existing systems. 

7EDGE employed their expertise in technologies like React.js and Zapier to craft the solution. Their scope of involvement extended far beyond mere technical implementation; they played a pivotal role in shaping our strategic approach to marketing. Their dedication to delivering a superior product was evident at every stage, making them a trusted and indispensable partner in our journey toward operational excellence. 

What is the team composition?

Throughout our project, I worked closely with a dedicated team consisting of 3–4 members from 7EDGE. Our main point of contact, Ashu (Founder & CEO), provided invaluable leadership and guidance, ensuring that the project progressed smoothly and efficiently. 

How did you come to work with 7EDGE?

We chose to work with 7EDGE after researching several options through Google Search. Their reputation and successful projects caught our attention. We were impressed by their expertise and positive client feedback on these platforms. The decision to collaborate with 7EDGE was clear and based on their excellent track record, making it a straightforward choice for our project.

How much have you invested with them?

We invested approximately $7,800 per month in our collaboration with 7EDGE. We were hesitant for this cost but it was justified by the exceptional results and the valuable solutions they provided for our business. 

What is the status of this engagement?

Our engagement with 7EDGE has successfully concluded. The project, spanned from March to April 2023. We are satisfied with the outcomes. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The impact of our engagement with 7EDGE is reflected in our marketing automation processes. Post-implementation, we experienced a notable increase in productivity and a significant reduction in manual effort. Tasks that once consumed considerable time and resources are now streamlined and automated, allowing our team to focus on strategic initiatives. Their expertise has elevated our capabilities, positioning us for sustained growth and success.

How did 7EDGE perform from a project management standpoint?

7EDGE's team did fine in project management. They were punctual, meeting all deadlines. Communication was clear and regular, keeping us updated on the project's progress. They used tools like Excel Spreadsheets and Google Meet made collaboration effortless. Their organized approach ensured a smooth and successful project execution.

What did you find most impressive about them?

What impressed us most about 7EDGE was their deep understanding of our needs. They grasped our requirements with precision, translating them into innovative solution. Their ability to comprehend our business set them apart from the ther vendors we were evaluating. 

Are there any areas they could improve?

None that I can think of.

Do you have any advice for potential customers?

For anyone considering 7EDGE, my advice is straightforward: trust in their expertise. Clearly communicate your requirements, and rest assured, 7EDGE will deliver exceptional results. Regular communication and a collaborative approach greatly enhance the partnership. Be open about your goals, and 7EDGE will not only meet but exceed your expectations.

BACKGROUND

Please describe your company and position.

I am the Director of a creator products company

Describe what your company does in a single sentence.

We build products and services for Creators.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 7EDGE to accomplish?

• To help plan our devops infrastructure

SOLUTION

How did you find 7EDGE?

Online Search

Why did you select 7EDGE over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from 7EDGE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work we handed over to 7Edge was comprehensive and multifaceted. Our partnership with them involved the analysis, planning, design, and implementation of a new DevOps infrastructure for our organization, seeking to modernize our existing system to be more scalable, reliable, and efficient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Reduced Deployment Time 
2. Reduced Time to Detect and Resolve Issues 
3. Infrastructure Scalability 
4. Cost Savings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When it comes to project management, 7Edge performed exceptionally well. They organized the project into clear, manageable tasks and stages, and kept us updated on progress at every step. The team displayed exemplary punctuality in delivering project items. Every stage of the project, from the initial analysis to the final implementation and training, was executed within the agreed-upon timeframes. 

Responding to our needs was an area where 7Edge truly excelled. They remained flexible and accommodating throughout the project, demonstrating an impressive understanding of our business context and requirements. 

In conclusion, 7Edge's project management was top-notch, and they delivered on time while responding excellently to our needs. Their dedication and professionalism have set a high bar for any future vendors we work with.

What was your primary form of communication with 7EDGE?

In-Person Meeting

What did you find most impressive or unique about this company?

What really stands out about 7Edge? It's their ability to make complex tech stuff feel simple. They listen, they understand, and they're always ready to help. You can tell they really care about doing the best job possible. It's not just about tech for them - it's about people too. That's a refreshing and rare find in the tech world. Plus, they never missed a deadline, which is a real cherry on top!

Are there any areas for improvement or something 7EDGE could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I’m the management consultant for Accenture Strategy & Consulting. I take care of all of the native cloud-related development activities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

We needed someone to build a few legacy applications for us. We had some ideas that were mostly in the form of Excel spreadsheets; we wanted to convert them into mobile and web applications.

SOLUTION

What was the scope of their involvement?

7EDGE understood all our processes and created a detailed business requirement document for us. They created the UI/UX design for the apps using Flutter. Then, they developed mobile and web applications for us. Everything was based on JavaScript, and the mobile applications were built for Android and iOS.

The apps catered to customers who were asset intensive, telling them about their asset health, bill of materials, and overall material master hierarchy. Also, the apps allowed users to create a hierarchy of assets and new material codes. Basically, they were end-to-end asset management applications.

What is the team composition?

We worked closely with their principal consultant/co-founder.

How did you come to work with 7EDGE?

We had a vendor management team, and 7EDGE was already registered as a service provider. We evaluated about 6–7 vendors, but 7EDGE understood the business part of the application quickly compared to other contenders.

What is the status of this engagement?

We started working with them in August 2019. The engagement went on for over a year because they created three applications in total; it ended in December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We defined the acceptance criteria for their development work, and it was reasonably good.  Our success criteria were compliance with coding standards and on-time development, and 7EDGE excelled. Also, the QA activities were a joint exercise between 7EDGE and us, and they did pretty well.

Overall, our main goal was to get as many business users to use the application as possible. We saw good adoption rates thanks to 7EDGE’s quality work.

How did 7EDGE perform from a project management standpoint?

We started using emails for communication, but then we set up daily Scrum meetings because we were working in agile mode. We had weekly reviews, and 7EDGE was always reachable by phone.

We also collaborated via Microsoft Teams.

What did you find most impressive about them?

Many companies in India can code well-developed software, custom applications, and mobile applications; it’s common to find talented developers there. However, 7EDGE’s team understood our process and overall functional specifications. The project wasn’t simple; it required industry experience, and that’s where 7EDGE stood out.

Are there any areas they could improve?

No, they were great at what they did. We were perfectly happy with the results and their service.

Do you have any advice for potential customers?

Work with them, especially if you’re not sure they’ll understand your business. Trust their ability; it’s the first step to getting them to understand your requirements.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a small startup company. We offer a unique app-based fitness program where people have to record themselves doing workouts, and their friends and peers can validate them in real-time to ensure that they’re, in fact, doing the workouts they said they would do.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

We needed a development partner to help us develop our app.

SOLUTION

What was the scope of their involvement?

7EDGE helped us develop the app we needed for our fitness program from scratch. One of our founders was proficient in Photoshop, so we initially provided them with rough sketches and ideas we had designed internally. Then, they re-engineered what we had put together to make it more harmonious.

This app was developed exclusively for iOS. Among its core features are a social feed similar to Instagram or TikTok and a simple user journey to create workouts. Additionally, 7EDGE integrated creative elements, such as notification icons and pop-ups.

What is the team composition?

Ashu (Founder) was very involved in the beginning, but he remained available throughout the entire process. Additionally, we worked with different departments within 7EDGE, including design, frontend development, and backend development, so we touched base with around 20–30 people from their organization.

How did you come to work with 7EDGE?

They were recommended by a friend of a friend who had worked for them. This person said that they were fun and quality people to work with and that their work was very good. Thus, we decided to interview them, and they provided a very strong proposal and a competitive price and gave us a good understanding of what they could do for us.

After weighing options between them and three other companies, we decided to work with 7EDGE for a few reasons. One of the reasons was their strong presentation, another was their price, and the third one was the people in their organization. They seemed upbeat, friendly, and excited to work with us.

How much have you invested with them?

We spent around $60,000.

What is the status of this engagement?

We started working together in January 2022, and we launched the app in September 2022. However, 7EDGE has been kind enough to keep working with us to work through issues and solve bugs we found after completing it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

7EDGE delivered what they promised and how they promised. Now, we have an app with user-friendly navigation and streamlined processes. As general feedback, they were competitive, hardworking, and willing to do what it took to deliver the product that they promised.

How did 7EDGE perform from a project management standpoint?

7EDGE was very good and easy to work with. Additionally, they were very upfront about the timelines, estimating 6–8 months and landing right around that timeframe. The project was about 98% on target, and the few overages we had were a miss on both parties, so they were not to blame. We used Miro for the designs, Slack for communication, and TestFlight to beta-test the app.

What did you find most impressive about them?

One of 7EDGE’s strongest attributes was one of their designers; this person took our initial designs and brought them to the next level, which was impressive. Moreover, they showed outstanding capabilities of understanding what we wanted and delivering a better experience than expected, implementing things we didn’t think about.

Are there any areas they could improve?

The testing phase was the only aspect of 7EDGE’s work that needed improvement. They were very good at staying on track and keeping the development project going, but they could have done a better job during testing. Still, their work was very good overall.

Do you have any advice for potential customers?

Firstly, I would recommend working with 7EDGE; they did a great job for us. Secondly, be clear in what you want because if you don’t, it will be hard to scope the project out.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Inmoments Limited, a services marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

They worked as our outsourced development partner.

SOLUTION

What was the scope of their involvement?

To start, we sat down and developed the scope of the project based on our requirements. We then moved on to working through design sprints and building our UI/UX. They’re supposed to deliver the apps by the end of this month or early next month depending on how quickly we can get clearance for payment processing from the central bank. We provided them with documentation, and they provided a product design for us.

What is the team composition?

We’re working with their chief consultant, as well as a service architecture resource, and a UX designer. Sandhya (Node.js Developer) is handling the mobile development.

How did you come to work with 7EDGE?

We’re based in Uganda, and it’s a small talent market here. First, we tried to recruit locally to build our platform, but it was quite difficult. 7EDGE had the experience in building scalable systems that we needed.

They gave us a great breakdown at the outset. We had introductory meetings with two companies, and 7EDGE was willing to work with us to refine our scope. They were knowledgeable and had experienced team members.

How much have you invested with them?

The cost is around $70,000.

What is the status of this engagement?

We’ve been working together since December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The most important result for us was staying within the timeframe. The sprints were designed in such a way that after we completed the UI system we could review it and test it. So far, the system is stable, with no glitches, and does everything we need it to do.

How did 7EDGE perform from a project management standpoint?

They are very professional and sometimes deliver way ahead of time. They’ve assigned a specific project manager, and she’s been proactive in communicating with us. They’re outstanding.

What did you find most impressive about them?

Their willingness to share industry knowledge stands out. I’m not technical, and they’re always willing to explain their ideas and suggestion to me.

Are there any areas they could improve?

I don’t think there’s anything significant to mention. I haven’t encountered an instance where I’ve wished something was different.

Do you have any advice for potential customers?

Have everything ready when you sign up with them. I didn’t anticipate that we would move as quickly as we did and we had to play catch up, which puts both sides at a disadvantage.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Easidesi Technology Limited. We’re making a service platform for global ex-pats to get their work done back in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

We needed to build a mobile application and a CRM system for our company.

SOLUTION

What was the scope of their involvement?

7EDGE has built the product from scratch. They use Python as the backend language and React Native as the frontend. The platform is native to iOS and Android, and the CRM system is designed for our backend team to manage the customers.

The app is hosted on AWS. We’ve taken most of the bolts on SaaS products that AWS has to offer for our mobile app and taken a subscription. Additionally, the mobile app has other functionalities, such as call-back options. We’re using other software for our communication channels, like Twilio and SendGrid.

What is the team composition?

One of the partners interacts with us once a week. We also interact daily with the project manager. Then, the team has development, system, and testing engineers. Additionally, UX/UI managers designed the product in the initial part of the process.

How did you come to work with 7EDGE?

We found them through a Google search.

How much have you invested with them?

We’ve roughly spent $58,000.

What is the status of this engagement?

We started the engagement around March 2022, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the development and staging phases, so we’re measuring the timeliness of the project. So far, we’re on track in terms of completion. Also, the output quality is top-notch thanks to the process and project management. They understand everything we ask for and deliver accordingly.

How did 7EDGE perform from a project management standpoint?

Project management has been good. The process has been well-defined and transparent from day one. Even if there have been a few scope creeps of cost deviations, they’ve been expected, discussed, and agreed upon.

We use Slack for project management and communication. Additionally, we use Miro boards, wireframes, and Adobe XD for prototyping.

What did you find most impressive about them?

They stick to their guns. They're very sure about their art and skill — they stand by it. Also, they accept their faults but don’t stand down if they haven’t done something wrong.

Are there any areas they could improve?

They should take feedback positively, work on it, and become stronger than they are.

Any advice for potential customers?

Be ready to be asked for absolute clarity on the scope and business requirements. They won’t move ahead if you’re unclear on what they need to deliver.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO for Letseat. We’re a tech company that provides food delivery services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 7EDGE?

We brought them in from the beginning to help build our entire platform.

SOLUTION

What was the scope of their involvement?

7EDGE has developed our platform from scratch. They’re in charge of the software programming, and we make sure all our needs are allocated.

We’ve had various project stages. The basic requirements for the MVP are that users can sign up and place an order for their food. It’s the same functionality for the mobile application and website, and we also have an app for the restaurants. When customers order, they’re notified and can print out a ticket.

They’ve used React Native for the mobile apps, Next.js for the website, and Native Android for the restaurant application.

What is the team composition?

We work with anywhere between 2–12 people; it’s been different over different stages. On average, there are always between 6–8 people on the team. Additionally, we have three primary contacts: a solutions architect, a lead application developer, and a project manager.

How did you come to work with 7EDGE?

We didn’t want to permanently hire someone in the UK because we didn’t know how long we’d need the development team. Also, the prices in the UK weren’t competitive with the global market, so we decided to look elsewhere. My partner shortlisted many companies and narrowed it down to six. We spoke with them about the technologies we wanted to use and considered the price. Then, we whittled it down to three vendors.

Although they were the most expensive, we went with 7EDGE because we got the most confidence from them. They were really helpful from the beginning; we probably spoke for 5–6 hours before reaching any sort of agreement. Their team was happy to give us that time, which settled any reservations we might’ve had.

How much have you invested with them?

The initial work was about $60,000. We’ve added work and the ongoing application maintenance, so we’re right on $100,000.

What is the status of this engagement?

We began working together in January 2021, and our relationship is ongoing. They’ve shipped the MVP, and we built an additional application. In the meantime, we have a monthly maintenance package and will contract them for at least another year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been working with them for some time, but we had a closed group launch for an extended period while we added features and got early feedback. Since we went live in January, we’ve got 1,500 users and 2,600 downloads across Android and iOS. Additionally, we’re up to 185 onboarded restaurants, and most of our success can be attributed to 7EDGE.

How did 7EDGE perform from a project management standpoint?

They’ve been great; the team is constantly evolving. When we did the first project, we were happy with them, but they’ve refined and improved their process even more. Now, they provide sketches and other things from the early stages to the final design. They’re trying to create a constant feedback loop, which we prefer. The constant communication has been excellent.

We use Slack to communicate daily and Jira as a ticketing system to keep everything accountable.

What did you find most impressive about them?

Before seeing their work, their transparency was outstanding. They were very open about all their procedures and offered us to speak with their previous clients if we wanted to. Also, they were willing to negotiate based on the scale of the project, which interested us.

Moreover, their work is always high standard. Anytime we’ve had issues, they’ve resolved them quickly or in the time they’d said they would. In general, there isn’t much to complain about. We’ve also dropped a lot of work that wasn’t on the initial scope, and they’ve onboarded extra members and switched things around to accommodate us.

Are there any areas they could improve?

We only used Slack before, and it was a bit messy. However, we soon realized that and switched over to Jira. Since then, it’s been pretty much flawless. If there’s anything to improve, it’s probably on our end.

Do you have any advice for potential customers?

If you’re using an international market, be clear about your vision and aware that markets are very different in different parts of the world. Therefore, it’s vital to be descriptive about your audience, market, and needs. If everybody is clear on what’s expected, you’ll usually get what you want.