247 Labs Inc

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a SaaS company that specializes in social impact management software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

I worked with an independent developer and the experience wasn’t great. I wanted to move to a development team in Canada to work on my client-facing portal.

SOLUTION

What was the scope of their involvement?

When 247 Labs came on board, we just had a skeleton in place for the portal. They first had to review the code and then work with the previous developer to migrate everything over. Their team worked with the previous developer through the knowledge transfer and then dove into the portal to find out where the code had issues and needed improvements.

We also had to pick a direction, and their team did research. For example, we needed to move to host on AWS, and they researched the best options. We then started a more regular process of figuring out what needs to be fixed and how to best accomplish them.

What is the team composition?

I regularly work with two developers and a project manager. Depending on a project’s phase, I will work with up to three additional people who do testing.

How did you come to work with 247 Labs Inc.?

I found 247 Labs through searching online. Their price transparency was a big factor in my decision to work with them. They wanted to start on a retainer basis to examine my product and ensure that their team could help. Unlike other vendors, they didn’t want to make any promises that they couldn’t keep.

How much have you invested with them?

We’ve spent between $15,000–$20,000 on their services.

What is the status of this engagement?

We started working together in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re in the beta phase of onboarding clients, so I don’t yet have client feedback. However, we go through a rigorous and responsive workflow. After they come up with wireframes, I review them and the budget for approval. They then test, stage, and produce the products.

Even though I’m not the biggest client, my work is important to them. If a server crashes or a client has an issue, I can be in touch with them right away.

How did 247 Labs Inc. perform from a project management standpoint?

We share everything in a Google Sheet, so it’s clear what needs to happen and what I can expect from them. I can see what they’re working on each minute, which feeds into our budget. I really appreciate that we’re in touch on a regular basis through Slack. We also have weekly status calls via Google. The product manager who oversees my account is also a great communicator.

What did you find most impressive about them?

Their transparency around the budget is one of the greatest parts about working with them. It was clear. When you’re contracting all the development out, it can be difficult to feel like you’re all on the same page. Through our constant communication, I know that 247 Labs is on hand to fix any challenges that arise. Their reliability and transparency are qualities that I value.

Are there any areas they could improve?

As this is their area of expertise, I tell them to come to me with new ideas. However, they’re really respectful of the direction that I give them too.

Do you have any advice for potential customers?

Have a clear plan for how you want to implement your ideas. They can make anything happen.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Contrail Consulting Services. We provide IT research and support. I represent colleagues that are developing a software system. I’m the liaison between the inventors of the platform and any people looking to license and use it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We have an application that was built using Flash, a legacy technology that we needed to move away from.

SOLUTION

What was the scope of their involvement?

247 Labs Inc. helped us move our application into a more up-to-date stack. We moved everything, from the UI to databases and server software. Security was one of the issues we addressed.

We worked with 247 Labs to redesign the system from start to finish and to migrate everything. We’ve made several improvements along the way, including making the platform mobile-friendly.

To describe it in brief, it’s a medical educational platform offering a series of courses that we’ve developed, and it has several thousands of users.

What is the team composition?

We’ve worked with about six people from 247 Labs, and Azwar (CTO) has been our main point of contact. He put a team together, and we spoke with different people at different stages. We had a team for the wireframing part, there was one main PHP developer, and there were other people working on the database and the server parts.

How did you come to work with 247 Labs Inc.?

We approached six candidates, looking at what we needed versus their ideas of what it would take to move our platform ahead, in terms of technologies. Cost was one factor, and I was more familiar with the technologies 247 Labs recommended. 

When it came to the coding, I’d be able to lend a hand, whereas, with the other developers, I’d basically have to allow them to do anything, and I wouldn’t have much insight into the work being done. Tech support was also a factor. Some developers didn’t provide it moving forward

How much have you invested with them?

The cost of their work so far is just under $200,000.

What is the status of this engagement?

We had early negotiations almost two years ago, and the real start of the project was probably June 2019. The full-on development work began in early-2020, and we finished phase one two weeks ago.

Our initial goals were to remove old technologies and maintain existing functionalities under a new framework. We’re currently scaling up the application, and adding more features. It’s going to be a multi-year project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had an existing platform, and, at minimum, we wanted the new one to perform at the level of the old system, but it’s surpassed that baseline. We have more functionalities for getting things accessed by different stakeholders. 

For example, we work with institutions and have program directors that want to track course participation. The functionalities we’ve added allow them to control more over their experience and have removed some of the load on our side.

How did 247 Labs Inc. perform from a project management standpoint?

Parts of the system were new, and we knew that there would be challenges with those. We had a firm deadline to have a system in place by the end of 2020, but we knew that we’d be better off launching it sooner. 247 Labs was able to meet our timeline, and we were also able to redesign parts of the system, to make it better moving forward.

What did you find most impressive about them?

They were straightforward with expectations, and they focused us on what needed to be done. We had several ideas on where we could go, and 247 Labs made it all manageable. The communication went well, and the team’s enthusiasm for the project was really high. 

They were part and parcel to the creative part, and provided good insights along the way. 247 Labs was a very good fit for what we needed.

Are there any areas they could improve?

It all depends, because there are two parties working at this. Overall, we couldn’t have asked for a much better partner.

I’ve worked in software, and I’ve seen how people address issues that come up. We’ve had none of those red-flag issues. It may be because we didn’t have that difficult a deployment overall, but the challenges we had were presented and addressed well.

Do you have any advice for future clients of theirs?

The more information is provided, the quicker 247 Labs can identify requirements and get it going. The fewer unknowns, the lesser the risk, and the more likely we are to be successful.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a medical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We hired 247 Labs to create software mockups and wireframes for a program that we were seeking patent application on.

SOLUTION

What was the scope of their involvement?

247 Labs started to create the software, identifying how it would work, as well as the pathways and decision making process within the program. The solution is a medical clinic scheduling database system. It’s like an electronic health record.

What is the team composition?

I worked with a handful of people, including an account manager and some programmers. Amongst them, they had various areas of expertise, and I interacted with them when needed. It was about five people in total, each with a defined role. 

How did you come to work with 247 Labs Inc.?

I believe we found them through a Google search. 

How much have you invested with them?

We spent about $3,000.

What is the status of this engagement?

We worked together between April–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re very pleased with 247 Labs. Their service was excellent and the final product was great.

How did 247 Labs Inc. perform from a project management standpoint?

Their project management was excellent. They were on top of the project every day, organizing conference calls to make sure we were on the same page and correcting any issues quickly.

We mainly kept in touch through virtual video conferencing.

What did you find most impressive about them?

247 Labs was very responsive to feedback. They were also always scheduling meetings to make sure they were on track to meet our deadlines. We were on a strict timeline, and the team accommodated that. 

When we had meetings, everyone who needed to be involved was present. After, they would follow through with their progress on the project on a regular basis by sending documents online. We even had daily meetings for a period of about two weeks. 247 Labs focused all their energy on helping us meet our goals for the project.

Are there any areas they could improve?

I had a very brief interaction with them, and I was very satisfied with it. 247 Labs did everything I asked them to do, so from my perspective, I don’t have any criticisms. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Hope, Healing, and Transformation, a nonprofit based in Toronto, Canada. We support sexual assault survivors at all stages in their healing journeys, bringing different tools for them, including an app with many resources, including emotional support and free legal assistance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We wanted to build an app that would bring numerous resources to survivors’ fingertips.

SOLUTION

What was the scope of their involvement?

We had to come up with a wireframe for the app’s features. It was a creative process from the beginning, bringing all our resources into a format that worked. 

We looked at the wireframe from both a user and an administrator perspective. 247 Labs developed a backend panel that would allow us to modify the app in the future.

The aim was to deliver a positive, friendly, and easy-to-understand UX while providing us a backend panel to work with. The app was built for Android and iOS. It provides libraries and legal assistance to survivors in a safe and secure way.

What is the team composition?

We worked with their main founder when setting up the contract. We worked with his program manager and 6–7 other people during development.

How did you come to work with 247 Labs Inc.?

Before the pandemic started, we wanted to find someone in Toronto in order to have face-to-face conversations about the app. We were also working with a tight budget, and 247 Labs was able to deliver within it.

I was able to see some of the other apps they built, and they seemed to have plenty of experience in the health and wellness field. The app we were building wasn’t complicated, and I felt 247 Labs would deliver on it.

How much have you invested with them?

The investment was $35,000.

What is the status of this engagement?

We started working with 247 Labs in January 2020, and it was done within 4–5 months. There was a bit of a delay during the pandemic.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re a nonprofit, so we’re offering the product for free as a resource for sexual assault survivors.

We had a deliberate process in making sure that all the colors of our foundation were used. It was important that the app was styled nicely and had an easy-to-follow layout. The app is very user-friendly, guiding the users through all modules and giving easy access to information. Everything is sorted in tabs. Putting the app together was just a great example of teamwork.

We did a lot of beta testing and had several glitches that needed attention in the beginning. Over time, as we implemented those changes, the UX was really enhanced, starting with the sign-in process.

We had to go backward in order to go forward at times, but our users were very happy with the end product. It took some time, but we worked out all the glitches, and 247 Labs delivered the app in time to get it launched. In the end, users thought our app was great.  

How did 247 Labs Inc. perform from a project management standpoint?

A couple of people in our organization had weekly meetings with 247 Labs to make sure that all the content was working well. We were very happy with their process. Even if we made little changes, the project manager was communicative and had his team on the same page. If we needed attention or support, 247 Labs was pretty much always there.

Our initial budget was $25,000–$30,000, but we ended up wanting more enhanced features such as dark mode. 247 Labs quickly followed up and made sure to implement our requests in a timely manner. Many apps can get out of control, but they helped us stay within our budget.

We communicated with GoToMeeting, and everything was very visual. 247 Labs would run through their progress, and we’d offer feedback.

What did you find most impressive about them?

The most impressive thing was their follow-up. They tested everything and quickly rectified every situation we encountered.

Are there any areas they could improve?

They could have their developers be more in contact with us. I spoke with the project manager quite a bit. While the English level of the two developers wasn’t one hundred percent, we were able to work together. More interaction on that level would be great.

Keep the channels of communication open between the developers and the client.

Do you have any advice for future clients of theirs?

I advise keeping projects simple, simplifying the reason for delivering the app to the public, and getting something out there. We can always build on it later on. It’s also important to understand how the user is going to benefit from the app.

BACKGROUND

Please describe your company and your position there.

I am the founder and President. I also use the App that was created as a Medical Doctor

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 247 Labs Inc., and what were your goals?

I had an idea to connect patients to their doctor and pharmacy. As a Family Doctor, I could not find anybody offering a service quite like this.

We needed to create a website from scratch to allow patients to connect with their doctors and pharmacies for the purpose of requesting prescription medication renewal. All the programming and user interface would mainly be dose from scratch and there was ecommerce involved.

SOLUTION

How did you select 247 Labs Inc. and what were the deciding factors?

I mainly used Clutch to compare the different IT companies. The potential list was narrowed down to 3 or 4 which all had good Clutch ratings and reviews. Then I spoke to and got a quote from 3 of the companies. 247 Labs seemed to have the best mix of experience for my project for a reasonable price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

247 Labs designed the wireframes first. The developers would then be able to follow that logic to build a website with the proper workflows. It was done step by step with Google virtual meetings held weekly.

We used 3 different API's. Stripe was integrated for ecommerce capability. Efax Corporate was integrated to allow for electronic faxing. Adobe Sign was integrated to allow for electronically signed PDF's.

How many people from the vendor's team worked with you, and what were their positions?

5 main people worked with me throughout the project. Initially I dealt with the founder Azwar Khalid followed by the designer of the project and wireframes Aboud Dandachi.

Then the development team head was Nilesh Chokhani. The other main programmers in the development team were Fernando and Alex.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far the project is working as expected although the COVID-19 pandemic put a twist into the growth trajectory. But opportunities to add an eConsult feature has arisen and we are currently updating the App to allow for this

Describe their project management style, including communication tools and timelines.

The people involved in my project were a pleasure to work with. Most communication was by email and virtual Google meetings. There were also a couple of phone calls with Azwar. Meetings would be set up weekly at a time that was most convenient to me. Timelines were generally kept but we ran a couple of weeks beyond what was expected on the main project.

What did you find most impressive or unique about this company?

Good communication from beginning until the end of the project. Everybody knew their roles and expectations. The team respected each other's time.

Are there any areas for improvement or something they could have done differently?

Sometimes there were different programmers involved in the development which may have slowed things down a bit and led to more bugs. But overall I was very satisfied with the final result.

BACKGROUND

Introduce your business and what you do there.

I’m the account director at Brooks Creative House, an advertising agency that specializes in the lottery and gaming industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs?

During the pandemic lockdown, we decided to rebrand. We’ve been around for almost 27 years. We went from Brooks Marketing Resources to Brooks Creative House, so we wanted a fully new website. We hadn’t had a web presence before.

SOLUTION

What was the scope of their involvement?

We gave 247 Labs the concept that we had, and they recommended what they wanted us to use, which was WordPress. 

What is the team composition?

We had touchpoints with three teammates, including Boris (Senior Client Advisor), Zaid (Business Analyst), and a developer. 

How did you come to work with 247 Labs?

We did a search online, working backward from websites that we liked and trying to figure out who made them. That’s how we reached out to 247 Labs.

How much have you invested with them?

We spent about $5,000.

What is the status of this engagement?

Our initial contact was in May 2020, and we finished the project in August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t gone live yet, but we’re really excited to get our name out because we’re proud of our website. We want to use it as a tool to support us and as a way for people to get to know us. We believe it’s going to be a success.

How did 247 Labs perform from a project management standpoint?

We had weekly check-ins with the team, and there was a lot of collaboration, which was great. We used Google for meetings and communicated via email. There was a lot of open dialogue, and the communication was efficient. 

Their developer worked with our designer. We never missed any timelines. There was one time where they missed a couple of changes, and they admitted to it right away. I really appreciated their openness and honesty. 

What did you find most impressive about them?

If they didn’t know how to do something, they figured out how to make it work instead of saying they couldn’t do it. I liked their flexibility of being able to take what they had and tweaking it to make it specific to what we wanted.

Are there any areas they could improve?

No, not that I can think of. The project got held up, which had nothing to do with them, and they kept reminding us of the deadline.

Do you have any advice for potential customers?

We came in with an idea of what we wanted, but if you don’t know what you’re looking for, 247 Labs is knowledgeable enough to support you and get you the best product possible. I liked that the team had strong knowledge and a willingness to deliver the best product. 

BACKGROUND

Introduce your business and what you do there.

We're a not-for-profit organization in the Canadian medical education system.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

Our organization offers an in-person training program for our membership. We wanted to supplement this programming with a mobile application that our members could access day-to-day.

SOLUTION

What was the scope of their involvement?

We worked with 247 Labs Inc. to define the project’s requirements. My organization provided the content and branding requirements. They created mockups for approval and developed the app for iOS and Android. 247 Labs Inc. deployed the app on the App Store and Google Play, and we’re currently in the support phase.

What is the team composition?

The people we worked with changed, but I was always in communication with Azwar (CTO, 247 Labs Inc.). We also had a graphic designer for the UI, 2–3 developers, and at least two project managers.

How did you come to work with 247 Labs Inc.?

We sent out RFPs to a group of Canadian companies that develop mobile apps, among other things. We narrowed down the shortlist to include 247 Labs Inc. They were responsive and enthusiastic, and their proposal provided the most detail, demonstrating that they knew how to get this project done. They also explained their process in more plain language than some of the other companies did, so we felt like they had a good, straightforward approach and were keen to work with us. 

How much have you invested with them?

My company has spent about $50,000.

What is the status of this engagement?

Our work together began in June 2018, and it’s ongoing. The app deployed in October 2019, and we’re wrapping up the support phase now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still collecting feedback from users, but based on internal testing we’ve done, the app is intuitive and loads quickly. 247 Labs Inc. kept the app within our brand. It’s pretty much everything we were looking for in terms of a clean and straightforward app that users can access to stay engaged with the material that we provide during in-person workshops. 

How did 247 Labs Inc. perform from a project management standpoint?

Because we’re such a small organization that had never done a project like this, there was a bit of a learning curve for us. The expectations of what 247 Labs Inc. would do versus what we would do were not always clear, which was challenging. Sometimes, this resulted in starting a phase of the project where I thought we were going to get a lot more detailed support on how to do something, when it was really up to us. 

What did you find most impressive about them?

Their enthusiasm, which came across in a lot of our early calls, set them apart. It was nice to know that they were invested in this project and excited to work on it. They were open to receiving feedback. They also worked with us and accommodated our organizational constraints and limited experience in this area.

Are there any areas they could improve?

As I mentioned before, some of the expectations could’ve been clearer. We also would’ve appreciated having a better idea of what the four phases were: requirements, design, development, and support. We didn’t know what those phases were going to look like until they were happening. There were sometimes deadlines that we didn’t know about until we were already in the middle of a process, so I think that outlining those steps for organizations who have never done this kind of project would be helpful. 

They could’ve also maintained more consistent communication. We went through periods of lots of communication to times when we didn’t hear much of anything. With the expectations not being fully clear, we didn’t know whether we were supposed to be reaching out, or if we were waiting for them.  

Any advice for potential customers?

Have a really good idea of what you want to build, and they’ll be a great team to help you work through that. We started with an idea that wasn’t very clearly defined, and I think that played a factor in having such a steep learning curve.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of A1 Metals. We provide a catalog of automotive parts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We needed a partner to build the catalog.

SOLUTION

What was the scope of their involvement?

247 Labs Inc. created a digital catalog of our products from scratch. They created search bars to locate products by year. Their team integrated capacities into the platform to enable photo uploads and price listings, which fluctuate by entering data into the catalog. They implemented my ideas, but also supplied their own such as a logo for my company.

What is the team composition?

Mainly, I worked with one person. First, I met the owner who introduced me to a web developer. Anything we needed, he took care of it. He distributed work to the rest of the 247 Labs Inc. team.

How did you come to work with 247 Labs Inc.?

I googled my requirements and checked 247 Labs Inc. out. It looked like their team knew what to do. They didn’t work with big companies so I decided to go with them.

How much have you invested with them?

We spent around $15,000–$20,000 CAD (approximately $11,300–$15,000 USD).

What is the status of this engagement?

We collaborated for about two–three months in 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

247 Labs Inc. created a platform that has made my life easier. It's everything I asked them to produce. As a result of the product, processes are more organized. The catalog looks really good and works really well. I’m satisfied.

I’m a strong believer that you get what you pay for. 247 Labs Inc.'s services are worth the cost. You could pay a lower price but would get poorer results. What they charge is worth it. Their service was great. 

How did 247 Labs Inc. perform from a project management standpoint?

They performed really well. Whenever I called—no matter the time—247 Labs Inc. answered the phone. Their team tried to fix any issues right away. If I said something was wrong, they resolved it immediately. Their team didn’t delay.

What did you find most impressive about them?

Their customer service was their greatest asset. After we finished our paid for hours, their team continued to adjust the platform to our satisfaction. They didn't say we finished our hours or charge us more. Their team didn’t leave us out to dry. They did everything they said they were going to do and I paid the agreed-upon price.

Are there any areas they could improve?

No, 247 Labs Inc. was really professional.

Do you have any advice for potential customers?

Like I’ve said, you get what you pay for. Even though they’re pricey, 247 Labs Inc.’s worth it. They weren’t a scam, avoiding my calls or e-mails after we finished our hours. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a security guard company based in Toronto. We have 35 to 40 employees that offer security guard services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We needed a distinct and unique application for our company.

SOLUTION

What was the scope of their involvement?

247 Labs Inc. developed the app from scratch, using some sketches I provided. The app, for iOS and Android, was a tool for our employees. Every guard has to download the app to check-in at their job sites. The backend system registers their time, location, and employee number before confirming the guard is on site. While developing the backend system, their team made it accessible for us to do programming on our end. They also redesigned our website and performed troubleshooting.

What is the team composition?

We worked with 4–5 people. At one point, we switched project managers.

How did you come to work with 247 Labs Inc.?

I searched for app developers on Google. I called a few, but they seemed to be larger-scale companies that wouldn’t be interested in my scope of work. I ended up talking to 247 Labs Inc. and found out that they had a rep in Toronto. We had a friendly meeting where he discussed the history of the company. They’re a mid-sized company with 20–30 employees, which is what we were looking for since we’re a smaller and cost-sensitive business. I also like having face-to-face interactions, so being in the same city was another plus. Whenever there’s a problem, we could sit down and hash out the issues. I did interview a couple of other groups in Toronto, but they didn’t have the same skillset that we required.

How much have you invested with them?

In total, we’ve invested over $20,000.

What is the status of this engagement?

We worked together from August–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app works great and performs how it is supposed to. It trumps the system we were using for the last 37–38 years. During testing, there were additional functionalities I wanted to add and some things I wanted to change. They helped with that even after the project was completed.

The only issue we had wasn’t with the app, but some of the guards are elderly and didn’t have smartphones. That was a problem we had to work around, but we’ve put systems in place to make sure they all received phones and can easily use the app.

How did 247 Labs Inc. perform from a project management standpoint?

Their project management style was excellent. I was able to discuss everything on the phone with my point of contact. He would check in, addressing any issues or milestones. He also asked our opinion on work before receiving our approval. They kept me in the loop the entire time.

Even when they switched project managers, there was a smooth transition. They found one to move forward within a couple of days. Sometimes it was hard to explain problems through email and phone, but we had a teleconference video system that allowed us to see each other. During the video calls, we had a live feed of the computer screen. It was helpful for explanations. I could discuss what I wanted with the functionalities and layout. They would take my thoughts and get work back to me in a few days.

What did you find most impressive about them?

247 Labs Inc. delivers quality products within a quick turnaround. Their team had to develop this app from scratch, relying on my limited technical guidance. There were talented programmers that worked on different aspects of the app. They seem like a larger firm because of all of their skillsets. Their turnaround time is insanely quick, like a one-man operation that works 24/7. That must be the reason for their name.

Are there any areas they could improve?

This isn’t a problem, but an aspect of the workforce. 247 Labs Inc. has a lot of programmers from around the world. Sometimes we had conferences late at night or early in the morning because of time differences. There’s not a lot there can be done about that.

Do you have any advice for potential customers?

Customers need to have a clear idea to save time. They should almost draw what they want on each screen, so the developers know what they’re doing. Their team can mimic exactly what’s drawn on paper. I had a clear indication that their development team could plot on their computers. This is the first app I’ve ever developed, and have little experience with companies. I’m not sure how it goes for brand new ideas, but give 247 Labs Inc. something to work off of. Based on my process, they adapted my renderings quite well, giving me exactly what I was looking for.

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of Elite HRV. We offer digital health and performance tracking tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc.?

We hired 247 Labs to improve our app and dashboard along with general software development services.

SOLUTION

What was the scope of their involvement?

Over the past few years, 247 Labs has provided full-time development staff augmentation. We generally have one ongoing resource, but as many as three full-time developers at any given time. Their team assists with development projects using Angular JS, PHP, JavaScript, and MySQL. They also work with DevOps technologies. For the app and dashboard, they added D3.js, implemented data visualization features, and improved user onboarding.

What is the team composition?

We typically work with three developers and a project manager. Occasionally, we employ a designer.

How did you come to work with 247 Labs Inc.?

Over the years, we worked with many different developers with various projects. We found 247 Labs and struck up a conversation with them. We decided to give them a try, and they’ve ended up working well with us.

How much have you invested with them?

We’ve spent around $200,000.

What is the status of this engagement?

Our engagement began in mid-2016, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

During our journey with 247 Labs, our revenue and users have grown. 247 Labs is open and easy to communicate with. Their team genuinely cares about delivering the work their clients want. If customers take the time to talk to them, then 247 Labs will take the time to make sure they’re happy.

How did 247 Labs Inc. perform from a project management standpoint?

I’m pretty hands-on during our engagements. We work remotely, using video calls, Slack, and other project management tools for communication. We have weekly standups. 247 Labs is responsive, getting back to our team immediately or by the next business day.

What did you find most impressive about them?

I was impressed with the quality and value at a reasonable price.

Are there any areas they could improve?

Other firms may offer better quality services for a higher price, but 247 Labs delivers a great service within our price range.

Do you have any advice for potential customers?

Clients should be communicative. That’s my advice for anyone entering a business relationship.