What evidence can you share that demonstrates the impact of the engagement?
The app works great and performs how it is supposed to. It trumps the system we were using for the last 37–38 years. During testing, there were additional functionalities I wanted to add and some things I wanted to change. They helped with that even after the project was completed.
The only issue we had wasn’t with the app, but some of the guards are elderly and didn’t have smartphones. That was a problem we had to work around, but we’ve put systems in place to make sure they all received phones and can easily use the app.
How did 247 Labs Inc. perform from a project management standpoint?
Their project management style was excellent. I was able to discuss everything on the phone with my point of contact. He would check in, addressing any issues or milestones. He also asked our opinion on work before receiving our approval. They kept me in the loop the entire time.
Even when they switched project managers, there was a smooth transition. They found one to move forward within a couple of days. Sometimes it was hard to explain problems through email and phone, but we had a teleconference video system that allowed us to see each other. During the video calls, we had a live feed of the computer screen. It was helpful for explanations. I could discuss what I wanted with the functionalities and layout. They would take my thoughts and get work back to me in a few days.
What did you find most impressive about them?
247 Labs Inc. delivers quality products within a quick turnaround. Their team had to develop this app from scratch, relying on my limited technical guidance. There were talented programmers that worked on different aspects of the app. They seem like a larger firm because of all of their skillsets. Their turnaround time is insanely quick, like a one-man operation that works 24/7. That must be the reason for their name.
Are there any areas they could improve?
This isn’t a problem, but an aspect of the workforce. 247 Labs Inc. has a lot of programmers from around the world. Sometimes we had conferences late at night or early in the morning because of time differences. There’s not a lot there can be done about that.
Do you have any advice for potential customers?
Customers need to have a clear idea to save time. They should almost draw what they want on each screen, so the developers know what they’re doing. Their team can mimic exactly what’s drawn on paper. I had a clear indication that their development team could plot on their computers. This is the first app I’ve ever developed, and have little experience with companies. I’m not sure how it goes for brand new ideas, but give 247 Labs Inc. something to work off of. Based on my process, they adapted my renderings quite well, giving me exactly what I was looking for.