247 Labs Inc.

What evidence can you share that demonstrates the impact of the engagement?

The app works great and performs how it is supposed to. It trumps the system we were using for the last 37–38 years. During testing, there were additional functionalities I wanted to add and some things I wanted to change. They helped with that even after the project was completed.

The only issue we had wasn’t with the app, but some of the guards are elderly and didn’t have smartphones. That was a problem we had to work around, but we’ve put systems in place to make sure they all received phones and can easily use the app.

How did 247 Labs Inc. perform from a project management standpoint?

Their project management style was excellent. I was able to discuss everything on the phone with my point of contact. He would check in, addressing any issues or milestones. He also asked our opinion on work before receiving our approval. They kept me in the loop the entire time.

Even when they switched project managers, there was a smooth transition. They found one to move forward within a couple of days. Sometimes it was hard to explain problems through email and phone, but we had a teleconference video system that allowed us to see each other. During the video calls, we had a live feed of the computer screen. It was helpful for explanations. I could discuss what I wanted with the functionalities and layout. They would take my thoughts and get work back to me in a few days.

What did you find most impressive about them?

247 Labs Inc. delivers quality products within a quick turnaround. Their team had to develop this app from scratch, relying on my limited technical guidance. There were talented programmers that worked on different aspects of the app. They seem like a larger firm because of all of their skillsets. Their turnaround time is insanely quick, like a one-man operation that works 24/7. That must be the reason for their name.

Are there any areas they could improve?

This isn’t a problem, but an aspect of the workforce. 247 Labs Inc. has a lot of programmers from around the world. Sometimes we had conferences late at night or early in the morning because of time differences. There’s not a lot there can be done about that.

Do you have any advice for potential customers?

Customers need to have a clear idea to save time. They should almost draw what they want on each screen, so the developers know what they’re doing. Their team can mimic exactly what’s drawn on paper. I had a clear indication that their development team could plot on their computers. This is the first app I’ve ever developed, and have little experience with companies. I’m not sure how it goes for brand new ideas, but give 247 Labs Inc. something to work off of. Based on my process, they adapted my renderings quite well, giving me exactly what I was looking for.

What evidence can you share that demonstrates the impact of the engagement?

The new site 247 Labs developed has significantly improved our online customer satisfaction by improving navigation and the way tickets are purchased. It's also a lot more reliable and fast, making it easier for internal staff to make edits on the fly. 

How did 247 Labs Inc. perform from a project management standpoint?

They were great about planning and managing our expectations. They're also very accessible over Slack and responsive to any changes we request. We generally have meetings over the phone every week to go over the status of milestones and testing. 

What did you find most impressive about them?

Their ability to manage the project and meet our demanding deadline was very impressive. They were able to pull off this project in just a couple months, despite some of the unknowns in our scope of work. They've been understanding of our situation, applying an efficient work ethic to get the job done in time. 

Are there any areas they could improve?

There were a few times when they could've been more communicative about what they needed from our end so we weren't causing any delays. 

Do you have any advice for potential customers?

Provide as much detail as possible in the scope of work and make sure they have all the assets they need to deliver the best possible end product. 

What evidence can you share that demonstrates the impact of the engagement?

We have a lot of stakeholders within our organization, and they all have unique interests; 247 Labs managed to please all of our decision-makers with their final product. Their sophisticated branding and web designs have also garnered attention from prospective hires. With the project’s success, we have the clearance to improve and expand our talent acquisition program.

How did 247 Labs Inc. perform from a project management standpoint?

Their team was remarkably agile. They used Jira to keep track of their work, and they met with us two times a week to discuss their progress and resolve outstanding issues. We had access to their Slack channel, but we rarely used the platform.

What did you find most impressive about them?

We have worked with several developers in the past, but their work pales in comparison to 247 Labs’ high-quality web products. Their excellent customer service was another highlight. They were responsive to our needs, and they maintained an open line of communication. We were always aware of the project’s status and informed of any complications.

Are there any areas they could improve?

We experienced a few delays, but it was never detrimental to the timeline.

Do you have any advice for potential customers?

247 Labs has the potential to take a product concept to new heights if the client is open to new ideas.

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with the quality of their deliverables. The team understood what we wanted and suggested new items that we hadn’t even considered. The prototype now provides functionality beyond our initial concept.

The design is also spectacular and really represents us. I love that they collaborated with us on the visual choices (e.g., color, formatting, layout) rather than imposing their own ideas. We were able to tell them what we wanted while still listening to their ideas.

How did 247 Labs perform from a project management standpoint?

While the quality of work was excellent, the time management could be better. The project actually finished a few weeks over the estimated end date, which affected our internal timeline, too.

On the collaboration side, we communicated via email and calls. Every other week, we’d also have GoToMeeting sessions where they would explain a build before delivering it. This helped us align our expectations for the project and give detailed feedback in a way that we couldn’t through email.

What did you find most impressive about them?

The quality of their designs was amazing; I hadn’t seen such talent before. Sheraz was able to completely invest himself into what we were doing, offering recommendations for the prototype that built upon our ideas. It’s important to have someone who tries to understand your mission and explores ways to bring clients more efficiency rather than just executing an idea. If I could take Sheraz and put him in my company, I would.

Are there any areas they could improve?

As I mentioned, they would benefit from looking at their overall time management. Since we were planning things internally, going over schedule also affected our timelines.

Do you have any advice for potential customers?

Go into the project with an open mind, and be prepared to listen because there’s a lot of things that you might not know. I always pushed to hear 247 Labs’ recommendations because it showed that they really understood our goals. As a such, it’s essential to get them involved before you can take advantage of their creativity.