247 Labs Inc

BACKGROUND

Please describe your company and position.

I am an Executive of Global Technology SaaS

Describe what your company does in a single sentence.

At GTSaaS, we drive innovation and efficiency with disruptive and next generation technology, while protecting your enterprise from cyberwar level threats!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 247 Labs Inc to accomplish?

• Build a net new vs existing corporate website by taking over from another website development company who over promised & under delivered
• Stay within our limited budget.
• Meet the aggressive timeline from discovery, design, development and launch

SOLUTION

How did you find 247 Labs Inc?

Online Search

Why did you select 247 Labs Inc over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 247 Labs Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The required effort was to:

- Move away from our current 3rd party web development partner due to over promised and under delivered website goals

- Find a net new web development partner to rebuild a net new website from scratch so to elevate and amplify our corporate brand to the masses

- Stay within or below our limited budget but deliver on all required features if they are within budget scope

- Must meet aggressive timeline to enable our new website launch date or sooner

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Replaced existing 3rd party web development partner.

Provided a comprehensive cost estimate based on our feature set that came within our budget.

Introduced a 7-step delivery process to ensure we were part of every step of the build; included a dedicated Project Manager, Software Developer, Designer & Account Manager.

Regular design & development updates and regular communication cadence from initial intro/discovery call to final notice of functional website.

Exceeded the expected timeline to allow us to launch our new website earlier than expected.

Open and understanding team players who always had our best interests top of mind.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Terrific Project Management lead who utilized their 247 Labs 7-step Process plan throughout to meet and exceed all requirements.

World-class Project Manager (Haider Sarmad) who delivered one-time and on budget to meet our needs. 

What was your primary form of communication with 247 Labs Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found that 247 Labs was laser-focused on building and delivering a top-quality product throughout the process. 

They recommend ways for us to save costs with their expertise in the field and where to make the right spend to get beat bang on our investment.

Their unique personal touch, transparent approach and focus on working on projects that are good for the world made it an easy choice to work together.

Many have been more expensive than our other provider, but with 247 Labs you get what you pay for.

"As our trusted advisor and account management partner, they seamlessly guided us through every stage—from project management to software development—resulting in a website that truly represents our vision. Their professionalism and expertise made all the difference." – CEO, Global Technology SaaS

Are there any areas for improvement or something 247 Labs Inc could have done differently?

Always areas to improve on, but this time around it was them waiting on our side for more timely responses.

BACKGROUND

Please describe your company and position.

I am the Digital Director of a marketing agency.

Describe what your company does in a single sentence.

Identity, packaging and integrated marketing strategy & execution for brands. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 247 Labs Inc to accomplish?

• Collaborate on a series of website builds
• Provide strategic counsel on technical functionality

SOLUTION

How did you find 247 Labs Inc?

• Online Search
• Clutch Site

Why did you select 247 Labs Inc over others?

• High ratings
• Pricing fit our budget

How many teammates from 247 Labs Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

247 Labs was engaged to collaborate on the build of 3 complex WordPress websites with interactive pages, custom functionality and 3rd party integrations. Each site was built with English and French versions and included recipe and product sections. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successfully executing against the complex design to ensure a seamless experience across desktop and mobile
• Completing work according to the timeline
• Pivoting as scope changed due to shifting client priorities
• Porting all existing content to the new template 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The 247 team was very responsive. Due to the complexity of the project, we had a weekly status check-in and communicated via Microsoft Teams and Trello. 

What was your primary form of communication with 247 Labs Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated the team's commitment to exploring ways to make the design come to life. As well as their adaptability as scope changed on the project. 

Are there any areas for improvement or something 247 Labs Inc could have done differently?

The UAT process was organized more on our end vs theirs - we set-up Trello boards for each site to capture feedback. Give the number of reviewers, the Trello system worked best for our needs.

BACKGROUND

Please describe your company and position.

I am an Executive of Healthcare Company

Describe what your company does in a single sentence.

We are a health testing company developing novel tests. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 247 Labs Inc to accomplish?

• Mobile App
• Website development
• E-commerce site

SOLUTION

How did you find 247 Labs Inc?

• Online Search
• Clutch Site

Why did you select 247 Labs Inc over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 247 Labs Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Develop App and make available in Apple (iOS) and Android Stores.
• Required extensive UI/UX Design of both our existing but insufficient website and Figma wireframes for our mobile App. 
• Development of an ecommerce web/app checkout. 
• Development of a robust AWS-based backend to safely store our data and offer low-latency 'results returns' to our users.
• Development of some novel code to perform certain 'on app' measurements. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Good and frequent communication with me (the company).
• Deadlines met on time - in the discovery phase for both designs and poc development thus far.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They excel at good project management. 
• They are very communicative and professional. 
• They listen to the client and their concerns and have responded accordingly each time. 

What was your primary form of communication with 247 Labs Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

247 Labs Inc showcases humility and competence in a sea of over-promisers.

Are there any areas for improvement or something 247 Labs Inc could have done differently?

none so far. We are exiting the Discovery phase and entering the final development phase. Given their track record so far, I would expect nothing less than a solid product developed in the timeframe outlined and within the budget they provided. 

BACKGROUND

Introduce your business and what you do there.

I work as a consultant for a mental healthcare organization. We build resources that help our users maintain good mental wellness. To achieve this, we provide them with digital solutions, such as web solutions and native-built mobile apps on Android and iOS. In my role, I help the organization with their technology selections, guiding them on how they can grow, maintain, and support their technical solutions on a daily basis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc?

We have a mobile app for anxiety management available on the App Store and Google Play. Although the app is now available, it had been in production for many years. Last year, we transitioned from a former service provider to 247 Labs Inc to take care of this app.

SOLUTION

What was the scope of their involvement?

247 Labs Inc provides us with maintenance services of our anxiety management app. Their work includes feature development, ongoing maintenance, and support to ensure that the app is continually available for end users. The nature of their work has been ensuring that the app's infrastructure is optimized and that we're using the right set of services from the cloud provider.

For example, we're using AWS for the servers and databases. We've been working with 247 Labs Inc to ensure that this backend infrastructure has all the security in place and is optimized for all the latest updates made by AWS. Additionally, their team works on any functional changes required, although the app hasn't required a lot of work in that area. Overall, their team supports our app's operation and maintenance.

What is the team composition?

I've been working with Boris (Senior Client Advisor Leading Sales & Marketing), who acts as the account manager, and Ahmed (Chief DevOps Officer). In the backend, 247 Labs Inc also has a technical team of iOS and Android developers. Although we don't interact with the developers regularly, we may have meetings with them to share our requirements.

How did you come to work with 247 Labs Inc?

We found them through a Google search. A few years back, I used to work for this organization as a full-time employee. At that time, we were also contemplating to move another project to another service provider. I was researching and seeing who could be the best fit for us at that time and came across 247 Labs Inc. I found them to be a good solution provider for anything related to mobile development.

For the current app, we realized we had a more specific need for operations and maintenance, which was the area where we found 247 Labs Inc to be the best fit for us. Thus, we started working with them, and the relationship blossomed.

How much have you invested with them?

We've spent between $25,000–$50,000 CAD (approximately $18,000–$36,000 USD).

What is the status of this engagement?

We started working together around June 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Some of the work we've done involved moving from some older AWS services to newer services. The update increased our cost to about $650 CAD (approximately $470 USD) per month. However, 247 Labs Inc has made optimizations since, and we're now close to paying $250 CAD (approximately $180 USD) per month, which represents a reduction of over 50% in our cloud services costs.

How did 247 Labs Inc perform from a project management standpoint?

247 Labs Inc has stayed on time and on scope. We communicate via email. When needed, we also set up video calls. Communicating with them has never been a challenge, as they always make themselves available for calls.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Boris has been very active and client-focused. He comes across as a very helpful person who likes to work directly with clients and works in the client's best interests. He doesn't take advantage of the contractual terms to get the largest profit possible. Instead, he provides solutions and workarounds to optimize the relationship. I can speak very highly of him.

Moreover, Ahmed is a very senior technical person who takes care of our AWS services and infrastructure. He has been very helpful in ensuring the app is up and running, optimizing the service, and reducing the operational cost. He's also very tech-savvy, technically sound, and customer-focused. He has helped us reduce our expenses and ensure we're using the right set of tools to run our app.

What did you find most impressive about them?

247 Labs Inc is very customer-focused, communicative, and hands-on with the technology. As a service provider, it's very important to have an open line of communication, ensuring that they're available to clarify any doubts. We don't have a technical engineering background internally, so we heavily rely on them for their recommendations and guidance. All around, they're a good partner to have, as they communicate very well and provide the right guidance and recommendations.

Are there any areas they could improve?

I can't think of anything in particular 247 Labs Inc could improve on. Everyone needs to keep improving, so whatever relationship we already have, we can develop it further. Still, it's a matter of time; the more we work together, the more the relationship grows.

Do you have any advice for future clients of theirs?

Think of what your project and needs are, and keep the piecemeal requirements to the minimum as much as possible. If you bundle requirements together and present them to the service provider, you can get more done by the team at once and maybe gain an advantage of some discounts or package deals. It's always best to have your requirements clearly laid out before approaching the service provider.

BACKGROUND

Please describe your company and position.

I am an executive of WorkClear

Describe what your company does in a single sentence.

Work-life balance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 247 Labs Inc to accomplish?

• Website building
• Website design
• SEO

SOLUTION

How did you find 247 Labs Inc?

Online Search

Why did you select 247 Labs Inc over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from 247 Labs Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web design and build, including advanced search and user functionality. Key deliverable is a functioning website packaged in a user friendly, responsive platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

247 Labs has regular status update calls to report on progress. They are very diligent, timely, and communicative on sharing project updates. They also make themselves available frequently and adapt to all of my scheduling needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

247 Labs always delivers items on time and as expected. They're very responsive to my needs and always prioritize what I'm seeking for each milestone. I love their project management approach as they always have multiple team members available to assist on each project management call.

What was your primary form of communication with 247 Labs Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What is most impressive is they time they take to understand the nuances of the needs of each client. They worked with me on a website that had some very unique algorithms, but they spent the time to get it right to deliver the product I was seeking.

Are there any areas for improvement or something 247 Labs Inc could have done differently?

No areas for improvement identified. I would gladly work with them again in the future.

BACKGROUND

Please describe your company and position.

I am the Manager of Toronto North Local Immigration Partnership

Describe what your company does in a single sentence.

We are a community planning and action table addressing barriers to successful newcomer settlement in North York through collaboration with over 80 organizational stakeholders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 247 Labs Inc to accomplish?

• Develop an information and referral app for newcomers
• Integrate app with existing community resource database
• Launch the app

SOLUTION

How did you find 247 Labs Inc?

Referral

Why did you select 247 Labs Inc over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from 247 Labs Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

provide full digital technology support, application development, design, business and requirements analysis, release management, launch, architecture, bug fixes, tweaks, enhancements, application development / programming, dev ops, design, testing and quality assurance, software management and other digital support to develop the NewTo mobile app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Technical discovery completed through feasibility studies, technical analysis and research, requirements and business analysis 
• Application Engineering including full stack web development, mobile app development, software integrations and migrations 
• Quality Assurance & Testing Release engineering

Describe their project management. Did they deliver items on time? How did they respond to your needs?

247 have been friendly, professional, accommodating, and responsive to our changing needs and schedules in the development of the app including working with several changes in scope and staffing at our end.

What was your primary form of communication with 247 Labs Inc?

Virtual Meeting

What did you find most impressive or unique about this company?

24/7 staff have been professional and patient with us. We had a steep (and long) learning curve as team of non-profit workers on this project. First and foremost, we're thankful to 247 Labs Inc for doing a great job on our app and demonstrating patience with us as we often lost focus, lost dedicated staff, changed our scope, etc.Our app is now ready to be launched!

Are there any areas for improvement or something 247 Labs Inc could have done differently?

NA

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of moolah+, a personal finance portal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc?

We hired them to design the mobile version of our application.

SOLUTION

What was the scope of their involvement?

247 Labs Inc provided us with mobile app UI/UX design. First, we had an initial call where I explained my vision and product, gave them access to my web application, and gave them a sense of what I wanted to achieve. I also provided them with a mock-up design, and we had a call with two 247 Labs Inc teammates. 

After they delivered, we requested a few minor adjustments. 247 Labs Inc used Figma to design the app, which was for both Android and iOS. 

What is the team composition?

I worked with two teammates from 247 Labs Inc, and Sheraz (UX Design Manager) was my main point of contact. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

All of our team did a great job. 

How did you come to work with 247 Labs Inc?

We found them through a referral by our web app’s designer. After contacting 247 Labs Inc, I liked their approach and decided to make a deal with them. 

How much have you invested with them?

We spent about $6,000 CAD (approximately $4,500 USD).

What is the status of this engagement?

We worked together from March–May 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

247 Labs Inc’s work was excellent; I had zero complaints. They listened, quickly got on the same page as us, and designed the initial phase. The team also had great attention to detail and delivered an aesthetically pleasing and practical design. 

How did 247 Labs Inc perform from a project management standpoint?

They excelled at project management. Sheraz caught on very quickly and was great. 247 Labs Inc was also quick at making the minor adjustments we requested. We mainly communicated via email and phone calls.

What did you find most impressive about them?

247 Labs Inc really understood what we wanted to achieve and delivered it. They exceeded my expectations in terms of the design. Ultimately, we didn’t have to request any major changes to their work. 

Are there any areas they could improve?

They didn’t need to improve anything; they did very well overall. 

Do you have any advice for potential customers?

You should have a clear understanding of what you want. If you keep changing your mind, you may run into issues, but if you have clarity, 247 Labs Inc can go in a specific direction. The team is excellent at listening and delivering. 

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Q.i. Value Systems Inc. We're a market research company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 247 Labs Inc?

We needed help with AI projects. 

SOLUTION

What was the scope of their involvement?

247 Labs Inc helps us with AI development and Salesforce automation. Initially, we helped brands understand where they are, where they want to go, and how to get there. We used to leverage survey data and process it manually. I’ve tried to automate the process by developing an AI based on this data, and 247 Labs Inc has been helping us with that. 

We plan to provide our services to individuals who are struggling with depression and anxiety. We’ll leverage data to help people understand how to get where they want to go in their life, and 247 Labs Inc is helping us automate an AI model based on the data we have. We have several other projects scheduled with 247 Labs Inc. Additionally, 247 Labs Inc is currently working on rebuilding our website. 

What is the team composition?

We’ve worked with around 12 teammates from 247 Labs Inc. During the automation phase to transform data, we worked with four teammates, and four other teammates managed the automation of creating our maps. We’re also working with four other teammates on our website’s update. 

How did you come to work with 247 Labs Inc?

We found 247 Labs Inc through a search on Google. 

How much have you invested with them?

We’ve invested $48,000 with 247 Labs Inc.

What is the status of this engagement?

We started working with 247 Labs Inc in June 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

247 Labs Inc is AI-driven and has so much data that we can work with. We can automate several tasks, and 247 Labs Inc has helped us transform and shorten our projects’ length. For instance, we can now complete a project that would’ve taken six weeks in under a week. 

We’re not a big company, and thanks to 247 Labs Inc's help, we can now take on much more work due to the efficiency of the automation they’ve realized. 247 Labs Inc is competent in using Salesforce and has exceeded our expectations.

How did 247 Labs Inc perform from a project management standpoint?

247 Labs Inc is accessible and responsive. If I email them, 247 Labs Inc usually responds within an hour. 247 Labs Inc delivers work ahead of schedule and under our budget every time. We also work with a third-party company, which has been the one that missed deadlines. 

What did you find most impressive about them?

I’m most impressed with 247 Labs Inc’s service. My previous work experience was in management consulting, and I’ve worked with large vendors. 247 Labs Inc is very nice. 

Are there any areas they could improve?

We’ve provided 247 Labs Inc with loose requirements, and they’ve accepted them. We required several iterations to create a solution due to our inaccurate requirements. Although this has been partially our fault, I believe that is the only thing for 247 Labs Inc to improve. 

Do you have any advice for potential customers?

I recommend treating 247 Labs Inc as friends instead of consultants — I’ve become good friends with several teammates.

BACKGROUND

Please describe your company and your position there.

I am the president of Streamline Fundraising. Our business offers a platform that uses e-sports competitions to help organizations conduct fundraisers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 247 Labs Inc., and what were your goals?

We used 247 Labs for a complete front to back development of website, app and game.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched 10 different website development companies. We wanted a company that was based in North America and didn't outsource their work. They needed to have a solid past portfolio of previous development from well known companies and they needed to fit within our budget. In the end, we narrowed it down to 3 and received quotes from each. 247 Labs really stood out amongst the others, making it an easy decision.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a kick off meeting to discuss what we needed and how they would get us there. The project included a marketing page, our clients login page and dashboard, our company admin page, app and game.

All had to be integrated within each other. We began by working with one group of developers to create the flow of the site and app and then wireframes and mock-ups were developed. We had our marketing page completed in WordPress, our admin pages created with Laravel VueJS and the Mobile App with React Native and Unity.

How many people from the vendor's team worked with you, and what were their positions?

We had a senior advisor, project manager and around 8 different developers working with us at various times throughout the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our business is just launching now, however our testing has provided us with very positive feedback from our customer base.

Describe their project management style, including communication tools and timeliness.

We had update meetings through teams, where the weekly progress reports were given and we could provide feedback. We used text and email to discuss issues of more timely importance. We also used a shared excel sheet which we could report changes we needed, as well as to fix issues. This was extremely helpful. Overall, all communication was clear, concise and very prompt.

What did you find most impressive or unique about this company?

Their understanding of the big picture of what we needed and how we would get there was impressive. The developers would often think of problems that might pop up, and addressed them before we even knew that they were there.

Are there any areas for improvement or something they could have done differently?

Initially, there was a lot of communication going back and forth, and sometimes things would get lost in the process. Later on, 247 Labs added the shared excel sheet so we could follow up on all communication. This also gave me piece of mind since I could see that my concerns were being addressed and see when the item was complete. Implementing this process from the beginning would have been ideal.