Zenpack

BACKGROUND

Please describe your company and position.

I am the President of Acceleration Engineering

Describe what your company does in a single sentence.

Small engineering firm recently developed commercial product.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• High quality and user experience
• Complete packaging solution
• First piece as part of a greater product family

SOLUTION

How did you find Zenpack?

Online Search

Why did you select Zenpack over others?

Other

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design, from scratch a complete packaging solution including fitment of multiple piece parts, arrangement, prototype design, demonstrations, material recomendations and shipping solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This was a new product launch so there isn't metrics to track increased sales however, what was provided was exactly what was asked for. A clear, built to purpose, high quality build, high quality materials solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

If it were not for Zenpacks program management the effort would have taken longer. They kept me honest and ensured I did not hold up the process.

What was your primary form of communication with Zenpack?

Email or Messaging App

What did you find most impressive or unique about this company?

When I first found them and saw examples of the type and quality of work they were producing I knew it was exactly what we were looking for and needed.

Are there any areas for improvement or something Zenpack could have done differently?

There were many steps to this effort and in review, they were transparent and supportive the entire process.  They gave us exactly what we wanted and what our product needed.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Boona

Describe what your company does in a single sentence.

We make shower products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• Packaging Design
• Packaging manufacturing
• Packaging Photography

SOLUTION

How did you find Zenpack?

Referral

Why did you select Zenpack over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with ZenPack to design, test, and manufacture all of the packaging for our company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From a design perspective, we regularly have customers leaving us reviews commenting on how beautiful the packaging is. From a durability standpoint, we have had 0 packaging related failures in tens of thousands of shipments. ZenPack has always been on time and reliable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every step, from the initial consultation to the final delivery, was handled with professionalism, responsiveness, and transparency, even accommodating last-minute adjustments with ease. 

What was your primary form of communication with Zenpack?

Email or Messaging App

What did you find most impressive or unique about this company?

They make themselves so available to their clients. I don't know when they sleep. They will do anything to meet their clients' needs; it's so impressive.

Are there any areas for improvement or something Zenpack could have done differently?

Not really... Zenpack is delivering exactly what we need and then some. This is an area of our business that we don't need to think too much about because Zenpack is just so reliable.

BACKGROUND

Please describe your company and position.

I am the Co founder of Nerdline

Describe what your company does in a single sentence.

Modular eyewear company that offers customers the ability to interchange any part of their eyewear without having to buy a new pair. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• Packaging Concepts
• Structural Engineering
• Packaging Graphic Design
• Packaging Prototyping
• Material Sourcing & Management
• Illustration & Imagery Creation
• Packaging Manufacturing
• Branding & Identity

SOLUTION

How did you find Zenpack?

Online Search

Why did you select Zenpack over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1.) Provided a complete dieline drawing including all parts of the packaging design.
1x E-commerce box design
1x Outer shipper box design
Deliverables:
Production dielines (diecut parts), 3D CAD drawings (for molded parts), and sufficient material spec to start production. (dxf, ai, step)

2.) Provided complete packaging artwork including graphic creation (including logos
and illustrations), image processing, and packaging layout.
1x Artwork creation and layout for e-commerce box design
1x Artwork creation and layout for outer shipper box design
Deliverables:
Graphic artwork with material, finish, and color management specifications. (ai, pdf)

3.) Brand and logo creation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed logo and branding alongside completed prototype of all packaging needs to ensure ready for production. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and reliable, keeping us informed throughout, consistently delivering on time and giving us time when needed to work on business related issues. They were responsive to our needs, adapting quickly to any adjustments and ensuring smooth collaboration. Their professionalism and commitment gave us full confidence in their ability to support our project successfully.

What was your primary form of communication with Zenpack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about this company was their commitment to quality and customer satisfaction. Their proactive communication and willingness to adapt to our needs made them stand out as a partner. Additionally, their focus on sustainable packaging solutions aligned perfectly with our values, making their approach both impactful and unique.

Are there any areas for improvement or something Zenpack could have done differently?

Our experience with Zenpack was overwhelmingly positive. Small adjustments could make an already strong process even more efficient and tailored to client needs.

BACKGROUND

Please describe your company and position.

I am the Head of Sourcing, Production and Distribution of Flaviar

Describe what your company does in a single sentence.

Flaviar.com is a premium spirits club offering curated tasting boxes, exclusive bottles, and personalized recommendations for members to explore and enjoy a wide range of liquors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• 50ml Tasting Box and Advent Packaging

SOLUTION

How did you find Zenpack?

Online Search

Why did you select Zenpack over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with Zenpack on multiple projects, including the packaging for Flaviar's 50ml Tasting Box, for which they produced the tube and foam components. Additionally, over the past three years, Zenpack has handled the packaging for our Advent Calendar, including the box, foam inserts, booklets, and coasters. They consistently meet our quality, pricing, and timeline expectations, and are always open to feedback and improvements for future projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has resulted in a very low damage rate for bulk product deliveries, with shipments consistently arriving on time. Zenpack has also successfully managed an increased volume of orders over the years, demonstrating their ability to scale effectively

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Additionally, communication has been quick and transparent throughout the process. 

What was your primary form of communication with Zenpack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed by their attention to detail and collaborative approach in delivering high-quality products.

Are there any areas for improvement or something Zenpack could have done differently?

An area for improvement would be exploring additional ways to reduce shipping costs and offering warehousing solutions for large-volume projects.

BACKGROUND

Please describe your company and position.

I am the Founder of Ethereal

Describe what your company does in a single sentence.

Ethereal is a sexual wellness brand that celebrates positivity, intimacy, and self-care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• Design packaging (magnetic storage box, trays, etc.)
• Manufacture packaging

SOLUTION

How did you find Zenpack?

Online Search

Why did you select Zenpack over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Zenpack to create custom packaging and they have been engaged in the following areas:

• Developing packaging to protect and store our product
• Providing different material choices
• Testing packaging and product under different conditions (temperature, humidity)
• Manufacturing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Developing packaging to protect and store our product
  Completed, and exceeded expectations
• Providing different material choices
  They sent samples, and with their input and our preference we decided on the most appropriate materials
• Testing packaging and product under different conditions (temperature, humidity)
  This was performed, and during their testing they informed us of an unknown product issue (that we now know about). Their product box help up to extreme conditions
• Manufacturing
  This is about to begin, and we have full confidence in Zenpack executing this

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zenpack has been very good with communication and keeping to the timelines. Whenever there is a pending item or something unclear, they always reach out or take whatever action is needed to move the project forward.

What was your primary form of communication with Zenpack?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Zenpack's ability to listen to our needs and exceptional attention to detail impressed us. It feels like we’re working as a team, in a genuine partnership where both sides benefit.

Are there any areas for improvement or something Zenpack could have done differently?

None. Zenpack has exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am a Director of T3 Micro, Inc.

Describe what your company does in a single sentence.

Develops and markets premium hair styling tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• Standardize materials and printing
• Cost reduce packaging
• Design sustainable packaging

SOLUTION

How did you find Zenpack?

Referral

Why did you select Zenpack over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zenpack has been a strategic packaging partner of ours for nearly 10 years. In this timeframe they have lent their expertise in the following areas:

• Establishing and standardizing material and color standards across 100+ SKUs
• Reducing packaging cost by changing materials and box styles
• Developing packaging for premium retail environments
• Developing packaging to capture editor and influencer attention
• Modifying club and DTC packaging to replace PVC tray with a sustainable solution
• Strategic buying to reduce risk and manage pricing during supply chain volatility

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Project: Establishing and standardizing material and color standards across 100+ SKUs 
  • Outcome: Color consistency across SKUs on shelf no matter where the SKU was produced
• Reducing packaging cost by changing materials and box styles
  • Outcome: Approximately 20% cost reduction
• Developing packaging for premium retail environments
  • Outcome: Increased sell through and additional shelf space won due to eye catching appearance
• Developing packaging to capture editor and influencer attention
  • Outcome: Positive feedback and social media shares
• Modifying club and DTC packaging to replace PVC tray with a sustainable solution
  • Outcome: Improved vendor relationship due to shared goals for environmentally friendly packaging
• Strategic buying to reduce risk and manage pricing during supply chain volatility 
  • Outcome: Little to no supply interruption during pandemic. Ability to maintain cost of goods during paper shortages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zenpack is very proactive and manages their timelines closely. They provide excellent service with regular communication to T3 and maintain close relationships with our contract manufacturers to mitigate risks and ensure on time delivery.

What was your primary form of communication with Zenpack?

Email or Messaging App

What did you find most impressive or unique about this company?

I find Zenpack to be extremely reliable, dedicated to our partnership, and invested in our success. They are more than a packaging agency. They are an extension of our company and that is the best partner you can have in a supply chain.

Are there any areas for improvement or something Zenpack could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the SVP Packaging R&D, Manufacturing and Quality of Cambio Roasters LLC

Describe what your company does in a single sentence.

Cambio Roasters LLC is premium Coffee company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• Design sustainable packaging
• Outstanding consumer functionality (easy opening, etc.)
• Outstanding print quality

SOLUTION

How did you find Zenpack?

Online Search

Why did you select Zenpack over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

I have worked with ZenPack for nearly 10 years on CPG packaging projects and they have never let me down. For Cambio Roasters LLC, we have needed iterations for Launch formats (both retail grocery and e-comm) that were both eye-catching and functionally pleasing for consumers. For our 9 SKU's, ZenPack was able to provide reasonable costs for smaller scale volumes, fast turnaround, high quality printing, and on-time deliveries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully executed two launches with ZenPack, the initial launch and followed by a brand-refresh and product refresh.  Both happened on time and on budget with excellent quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thier local business development team (sales/acct reps) have been excellent with managing project details, time-lines, and timely communications. In addition, I have direct communications with the Supply/Manufacturing arm at thier factory location....again, they are superb and provide timely responses.

What was your primary form of communication with Zenpack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Customer-centric focus. They listen, advise when asked, and react quickly.

Are there any areas for improvement or something Zenpack could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Co-CEO of DriveSlide

Describe what your company does in a single sentence.

Laptop accessory product called "DriveSlide"

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• Create new packaging line
• Deliver order quantity goals

SOLUTION

How did you find Zenpack?

Online Search

Why did you select Zenpack over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

-Designed our packaging structure based on our criteria

-Manufactured and delivered packaging boxes to our product manufacturer

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Zenpack delivered on all of their promises with a competitive price. We couldn't be happier with the packaging we ended up with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and responded well to our needs. Other competitors of theirs were much more difficult to work with, and Zenpack was easy to work with to deliver on what we asked for.

What was your primary form of communication with Zenpack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were the only company to talk face-to-face with us and dedicate time to meeting our needs. Their pricing was great for the quality they delivered, and they genuinely thought about solutions to our problems.

Are there any areas for improvement or something Zenpack could have done differently?

None come to mind

BACKGROUND

Please describe your company and position.

I am the Manager of Woro Beauty

Describe what your company does in a single sentence.

Beauty and cosmetic products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• Provide packaging ideas
• Help with development and design
• Mantain low costs

SOLUTION

How did you find Zenpack?

Online Search

Why did you select Zenpack over others?

• Company values aligned
• previous clients

How many teammates from Zenpack were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of this project was to design and produce unit cartons and shipping cartons that embody the luxury and refinement aligned with our brand's values. These packaging solutions needed to meet both functional and aesthetic standards, ensuring protection during transit while enhancing the unboxing experience for our customers.

Key Requirements
Design Excellence:

Develop bespoke unit cartons with premium materials and finishes that reflect the elegance of our product line.
Create sturdy yet visually appealing shipping cartons to protect the product during transit without compromising brand image.

Functional Integrity:

Ensure the cartons meet durability standards for long-haul shipping and storage.
Incorporate features that enhance user convenience, such as easy-open mechanisms or stackability.
Brand Alignment:

Use finishes, textures, and colors consistent with our luxury branding.
Maintain high-quality production standards across all packaging components.

Deliverables
Unit Cartons: Designed and manufactured to reflect luxury and refinement, with exceptional craftsmanship and premium finishes.
Shipping Cartons: Sturdy, functional, and aesthetically aligned with our brand, ensuring safe transport and a premium first impression.
Timely Delivery: Meeting project milestones and deadlines without compromising quality.
Cost Efficiency: Balancing superior quality with budget considerations.
Responsiveness: Providing clear communication and adaptability throughout the project timeline.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhanced Brand Presentation:

The unit cartons and shipping cartons reflected our brand's luxury and refinement, providing a consistent and elevated customer experience.
Feedback from customers and stakeholders highlighted the premium look and feel of the packaging, boosting brand perception.
On-Time Delivery:

All packaging was delivered within the project timeline, ensuring no delays in product launches or shipments.
Timely execution allowed the seamless integration of packaging into our operations.
Cost Efficiency:

The project stayed within budget, achieving an excellent balance between quality and affordability.
Zenpack’s resourceful approach ensured cost savings without compromising on material or design standards.
Durability and Functionality:

Both unit and shipping cartons exceeded durability expectations, withstanding transit and storage conditions effectively.
Zero incidents of damaged products during shipping, demonstrating the functional success of the packaging solutions.
Responsive Collaboration:

Zenpack’s ability to quickly adapt to feedback and make necessary adjustments minimized delays and enhanced project outcomes.
Clear communication throughout the project ensured alignment with our vision and requirements.
These outcomes underline the project’s success in achieving its objectives while showcasing Zenpack’s commitment to excellence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zenpack's project management was exemplary throughout the duration of the project. Their ability to plan, coordinate, and execute tasks ensured a smooth and efficient process from start to finish.

Timely Delivery: Zenpack consistently met all project deadlines, delivering both unit cartons and shipping cartons on schedule. This punctuality was critical in supporting our product launches and operational timelines, demonstrating their commitment to reliability.
Responsiveness: Zenpack maintained open and clear communication throughout the project. They were quick to respond to any feedback or adjustments we requested, showing flexibility and a willingness to adapt to our evolving needs.
Attention to Detail: Their project team paid close attention to every aspect of the packaging, from design specifications to material quality, ensuring alignment with our brand's luxury standards.
Overall, Zenpack's proactive and customer-focused approach to project management made the entire process seamless, leaving us confident in their ability to handle future projects with the same level of excellence.

What was your primary form of communication with Zenpack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Zenpack has been an absolute game-changer for all our packaging needs. Their team is incredibly quick, efficient, and professional, consistently delivering high-quality results that exceed our expectations. From start to finish, working with Zenpack is seamless and enjoyable.

Not only do they excel in execution, but their attention to detail and dedication to customer satisfaction truly sets them apart. Whether it’s a tight deadline or a complex project, they always rise to the occasion.

Are there any areas for improvement or something Zenpack could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of Supply Chain of NexTerra Wine

Describe what your company does in a single sentence.

NexTerra was founded with the mission to craft great quality wines at a compelling value while providing the highest level of service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zenpack to accomplish?

• High Standards
• Quality
• Value

SOLUTION

How did you find Zenpack?

Referral

Why did you select Zenpack over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Zenpack were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project involved launching a new product line for our customer including design drawings, soft proofs, and golden sample sign offs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The quality of the products are outstanding and everything is consistently delivered as promised. I can tell that a great deal of care goes into every detail. Zenpack combines high standards of quality and customer service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have had the pleasure of partnering with Zenpack on multiple unique projects and their team demonstrates exceptional professionalism and attentiveness. Zenpack ensures our needs are met by tailoring projects that go above and beyond our expectations.

What was your primary form of communication with Zenpack?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Zenpack combines high standards of quality and customer service.

Are there any areas for improvement or something Zenpack could have done differently?

Nothing comes to mind and look forward to partnering with Zenpack on future projects.