Zavia Prime System

BACKGROUND

Please describe your company and position.

I am the Sales executive of Loadlink Dispatching Corp

Describe what your company does in a single sentence.

We are a Dispatching Frim.
We dispatch trucks and help companies in logistics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zavia Prime System to accomplish?

• Developed a Crm from them for our Dispatch and sales team

SOLUTION

How did you find Zavia Prime System?

• Referral
• Other

Why did you select Zavia Prime System over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Summary

Zavia Prime System helped us design and develop a customized CRM platform specifically for our dispatching operations. The system was built to support our workflow for managing drivers, brokers, loads, and dispatching activities. Their team worked closely with us to understand our business requirements and create a centralized solution that improves operational efficiency and communication.

Scope of Work

The scope of the project included the complete development of a custom CRM tailored for our dispatching business. Zavia Prime System conducted requirement analysis sessions to understand how we manage drivers, communicate with brokers, and track loads.

They designed and developed a CRM platform that allows us to store and manage driver data, maintain broker information, track loads, and handle dispatch operations from one centralized system. The platform helps streamline daily dispatching activities by organizing driver details, broker contacts, and load information in a structured way.

The team handled the full development cycle including system architecture, database structure, front-end interface, and back-end functionality. They also ensured the platform is easy to use for our team and supports workflow management, communication tracking, and operational reporting.

Key Deliverables

Custom CRM platform for dispatching operations
Driver data management module
Broker database and contact management
Load and dispatch tracking system
Customer and lead management features
Task and workflow management tools
Centralized database for operational data
Reporting dashboards and analytics
User roles and access control
Testing, deployment, and initial support
Overall Experience

Zavia Prime System demonstrated strong technical expertise and a good understanding of CRM development. Their team was responsive and cooperative throughout the project. The CRM they built has helped us organize driver and broker information, manage dispatching more efficiently, and improve our overall workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes

The CRM developed by Zavia Prime System significantly improved our dispatching workflow and operational efficiency. Before the system, most of our driver, broker, and load information was managed manually or across multiple tools. After implementing the CRM, we were able to centralize all data in one platform.

Some measurable improvements include faster load assignment to drivers, better organization of driver and broker data, and improved tracking of dispatch activities. Our team can now quickly access driver details, broker contacts, and load history, which has reduced the time spent searching for information.

The system also improved communication and task management within our dispatch team. With better visibility into loads and driver availability, we have been able to handle dispatch operations more efficiently and reduce errors in the process. Overall, the CRM has streamlined our workflow and increased productivity for our dispatching operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes everything was Good

What was your primary form of communication with Zavia Prime System?

Virtual Meeting

What did you find most impressive or unique about this company?

Great Delivery time and rates

Are there any areas for improvement or something Zavia Prime System could have done differently?

Nothing for now but will tell them to imrpove there  requirment understanding else they were great