Yours Sincerely

BACKGROUND

Please describe your company and position.

I am the Associate Director of KP Acoustics Group

Describe what your company does in a single sentence.

KP Acoustics Group - Global Leaders in Sound and Vibration Expertise

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yours Sincerely to accomplish?

• Establish a tone of voice for media and external coms
• Manage social media accounts
• Produce blogs and articles along with other PR activities

SOLUTION

How did you find Yours Sincerely?

Referral

Why did you select Yours Sincerely over others?

• Great culture fit
• Company values aligned

How many teammates from Yours Sincerely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brand Identity and Core Messaging Development

• Development and refinement of brand identity, tone of voice, and core messaging strategy for application across the group’s companies and services.
  Creation of clear brand guidelines to ensure consistency across all public-facing and internal communications.

Company-Wide Communications Training

• Delivery of training sessions to internal teams covering brand messaging, tone of voice, and social media best practices.
  Ongoing support for staff in applying messaging consistently across multiple platforms and touchpoints.

Social Media Management

• Daily management of multiple social media pages across platforms including LinkedIn, Instagram, and Twitter.
  Creation, scheduling, and publishing of engaging daily content aligned with the agreed brand strategy.
  Community management and audience engagement, including monitoring, responding to comments and messages, and managing follower interactions.

Content Creation

• Development of original marketing assets including blog articles, promotional materials, and case studies.
  Production of one-off campaign assets for product launches, announcements, and key events.

Public Relations Management

• Proactive management of media relations and PR opportunities.
  Regular placement of company news, thought leadership, and features in relevant industry publications and platforms.
  Development and distribution of press releases in line with company milestones and campaigns.

Account Management and Reporting

• Structured account management including: Fortnightly check-in meetings to review ongoing activities, priorities, and performance.
  Quarterly performance reviews to evaluate campaign outcomes, social media metrics, PR coverage, and content engagement.
  Provision of regular reports summarizing activity highlights, reach, engagement, and areas for future focus.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Brand identity was significantly improved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yours Sincerely provided excellent project management throughout our working relationship. They were highly organised, structured, and proactive in keeping projects moving, consistently delivering content, campaigns, and PR features on time and to a high standard.

They maintained clear communication with our team through regular check-ins and were always responsive to our needs, often accommodating last-minute requests and adjustments without issue.

Their ability to understand our priorities and adjust workloads accordingly made the process feel seamless and stress-free.

Overall, their reliability and responsiveness set them apart from other agencies we’ve worked with in the past.

What was your primary form of communication with Yours Sincerely?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to understand our business needs and client types across the group.  They quickly understood our business, our audience, and what we were trying to achieve — and consistently delivered thoughtful, effective work. They were a genuinely lovely team to collaborate with, and we wouldn’t hesitate to recommend them.

Are there any areas for improvement or something Yours Sincerely could have done differently?

no. They were great throughout. 

UPDATED REVIEW

This review was published on May 9, 2025.

Aidan Tolkien
Associate Director, KP Acoustics Group
Engineering

United Kingdom

11-50

Jan 2023 - Dec 2023

Less than $10,000

Verified

Project summary
Yours Sincerely provided branding services for an engineering consultancy. The team conducted a complete overhaul of the client's brand identity.

Feedback summary
Yours Sincerely's work increased the client's web traffic and social media engagement. The team delivered high-quality work on time and provided excellent personalized service. Yours Sincerely's high ratings and budget-friendly pricing made them stand out.

BACKGROUND

Please describe your company and position.

I am the Associate Director of KP Acoustics Group

Describe what your company does in a single sentence.

Engineering Consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yours Sincerely to accomplish?

• Brand awareness

SOLUTION

How did you find Yours Sincerely?

Referral

Why did you select Yours Sincerely over others?

• High ratings
• Pricing fit our budget

How many teammates from Yours Sincerely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full overhaul of Brand Identity. Truly excellcent service from start to finish.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased web traffic.

Higher engagement with social media posts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All work was of a very high quality and delivered on time.

What was your primary form of communication with Yours Sincerely?

In-Person Meeting

What did you find most impressive or unique about this company?

Personalised service.

Are there any areas for improvement or something Yours Sincerely could have done differently?

None!

STAR RATINGS:
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Senior Communications Manager of International Fund for Animal Welfare

Describe what your company does in a single sentence.

Wildlife charity

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yours Sincerely to accomplish?

• Secure media coverage of the Animal Action Awards
• Recruit influencers to the awards

SOLUTION

How did you find Yours Sincerely?

Email

Why did you select Yours Sincerely over others?

• Great culture fit
• Good value for cost
• They came along with great ideas and enthusiasm

How many teammates from Yours Sincerely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YS were recruited to secure media coverage, especially in the UK, for the winners of the Animal Action Awards, create buzz, and identify and recruit relevant influencers to come to the event. We were working with a limited budget, so maximising a small budget was key. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

How many pieces of media coverage were secured. 

What the overall reach was of the media coverage, to ensure high quality hits. 

How many influencers came to the event. 

Combined reach of the social media influencers. 

Assistance on the night with communications needs, and distributing information on the winners in a timely fashion. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive, used a topical hook to capitalise on, delivered everything in good time. The project also started later than planned, but they were able hit the ground running and.work quickly to get up to speed. 

What was your primary form of communication with Yours Sincerely?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great team, always enthusiastic, very much a can do attitude with everything. There was a great working culture with the team, and we felt very supported. 

Are there any areas for improvement or something Yours Sincerely could have done differently?

I really enjoyed working with the team and don't have any constructive feedback. 

BACKGROUND

Introduce your business and what you do there.

Participation People improves services and organisations with young people. We are playful in our practice and serious about the solutions we co-create with young people and their communities. Together, we create engaged, happy, and thriving communities collaboratively.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yours Sincerely?

Participation People was seeking communications and media consultancy support to enhance our external presence, strengthen our brand, and better showcase the impact of our youth-led work.

SOLUTION

What was the scope of their involvement?

Yours Sincerely provided communications and media consultancy support to enhance Participation People’s external presence, strengthen our brand, and better showcase the impact of our youth-led work. The consultant reviewed our current channels, got to know our Youth Voice Fors, and developed a refreshed communications and engagement plan. This included practical tools, onboarding resources, a performance dashboard, and youth-friendly reporting templates — all aligned with our values and mission.

The team delivered the following:

• Review of existing media channels, PR activity, and brand positioning
• Insights gathered from shadowing Youth Voice Fors and team engagement
• Client research and audience analysis
• Co-created communications and engagement plan (2022–2023)
• Testing, refinement, and impact reporting of new tools
• Interactive onboarding workshop for the Participation People team
• MIRO-based onboarding template for new staff
• Communications performance dashboard (external focus)
• Quarterly and annual #YouthVoice report templates
• Integration of new tools and approaches into the #YouthVoice program

What is the team composition?

We worked with three teammates from Yours Sincerely.

How did you come to work with Yours Sincerely?

We found Yours Sincerely through an online search. We chose them because of their personable, friendly, and warm approach.

How much have you invested with them?

We spent £45,000 (approximately $56,000 USD) every year for three years.

What is the status of this engagement?

We worked together from April 2022–April 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Participation People achieved brand repositioning, SEO website, keynote support and design for myself as a thought leader, CRM development, advice, and counsel. When asked how new customers found us, the answer was through Google (SEO) or referral (case studies, impact, and better digital presence). Yours Sincerely also helped me be the spokesperson for the company.

How did Yours Sincerely perform from a project management standpoint?

Yours Sincerely’s project management was good. The team was timely and responsive. We primarily communicated via email and meetings.

What did you find most impressive about them?

Yours Sincerely’s personable approach was impressive.

Are there any areas they could improve?

Yours Sincerely could have challenged more, and provided better and clearer direction at times.