YES IT Labs LLC

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of The Harvest Companies

Describe what your company does in a single sentence.

The Harvest Companies Is a venture group uniting media, hospitality, and capital investment enterprises under one creative umbrella.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs LLC to accomplish?

• Centralize finacial reporting across media, hospitality, and event business units.
• Integrate our investment tracking with real time operational data for better cash flow visibility.

SOLUTION

How did you find YES IT Labs LLC?

• Online Search
• Clutch Site

Why did you select YES IT Labs LLC over others?

• Good value for cost
• Company values aligned

How many teammates from YES IT Labs LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Yes IT Labs built a custom ERP bridge that connects our various business arms. They migrated data from several legacy accounting tools into unified system that handles everything from event payroll to media production budgets. They also creates custom dashboard for investment arm to track capital performance alongside live operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved a single source of truth for our finances. It reduced our end of month reconciliation time by about 40% and allowed our executive team to make faster investemrnt decisions based on real time hospitality revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They understood the complexity of holding company structure. They delivered the modules in phases, which allowed us to transition without disrupting our dyt to day operations. Their communication was proactive they often identified data bottlenecks before we did.

What was your primary form of communication with YES IT Labs LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their visibility. It's rare to find a team that can speak the language of a media production house and a hospitality business simultaneously. They tailored the ERP to fit our creative culture rather than forcing us into a rigid corporate template.

Are there any areas for improvement or something YES IT Labs LLC could have done differently?

No nothing.

BACKGROUND

Please describe your company and position.

I am the CTO of HealthTap

Describe what your company does in a single sentence.

HealthTap is a tech-enabled virtual physician practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• We collaborated with YES IT Labs to develop a telemedicine web application that enables patients to book virtual consultations, access prescriptions, and store medical records securely.

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with YES IT Labs to design, develop, and deploy a comprehensive telemedicine web application that serves as a bridge between patients and healthcare providers. Their role extended across Web Application Development, API Integration, and Quality Assurance Testing, ensuring the final product met both functional and compliance standards required in the healthcare domain. Web Application Development YES IT Labs developed a fully responsive telemedicine platform with dedicated portals for patients, doctors, and administrators. The patient module enables users to create accounts, schedule virtual consultations, access medical prescriptions, and store records securely. The doctor module includes appointment management, real-time video consultation tools, electronic prescription generation, and integrated patient history tracking. The admin panel was designed to oversee user activity, manage billing, generate reports, and control access levels across the system. The platform architecture was built with a strong emphasis on HIPAA compliance, ensuring secure handling of sensitive patient data. They also implemented a smooth, intuitive user experience that minimized onboarding time and simplified navigation for users across all devices. API Integration The team integrated third-party APIs for secure video conferencing, online payments, and appointment scheduling, ensuring a seamless end-to-end experience for both doctors and patients. They incorporated real-time notification systems for appointment reminders, status updates, and new message alerts. Integration with AWS cloud services enabled automatic data backup and rapid scalability during high user traffic periods. YES IT Labs also configured APIs for secure electronic prescription sharing and record synchronization between the patient and doctor dashboards. QA Testing & Deployment A dedicated QA team from YES IT Labs executed comprehensive functional, security, and performance testing to ensure platform stability. They conducted cross-browser and cross-device testing to confirm responsive behavior across varying screen sizes and network conditions. Security testing included data encryption validation, penetration testing, and compliance checks to meet healthcare data standards. Once all modules were validated, the platform was deployed on AWS, with automated monitoring and scaling capabilities to handle large concurrent user sessions. Post-launch, they continued to provide ongoing maintenance and resolved issues promptly to maintain consistent uptime and performance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform facilitated over 5,000 patient consultations in the first month after launch.

Integrated HIPAA-compliant data handling and secure video conferencing, ensuring full regulatory compliance.

Patient onboarding time reduced by 60%, enhancing usability and engagement.

System uptime has remained at 99.9% since deployment.

The new telemedicine application has strengthened our ability to deliver reliable, on-demand virtual care nationwide.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs demonstrated strong project management discipline throughout the engagement. They followed an Agile methodology, breaking development into sprints with weekly progress meetings and transparent status updates. Communication channels like Slack and Jira were used to coordinate efficiently between their developers, QA team, and our internal stakeholders. Their responsiveness, structured documentation, and proactive problem-solving approach made the collaboration remarkably smooth.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their attention to compliance and security while maintaining an exceptional user experience. YES IT Labs understood the nuances of healthcare technology, from safeguarding patient data to enabling smooth video consultations and executed everything flawlessly. Their ability to deliver a scalable and regulatory-compliant solution within a tight timeline exceeded our expectations.

Are there any areas for improvement or something YES IT Labs could have done differently?

The only area for improvement would be enhanced analytics reporting within the admin dashboard. Including more built-in visual metrics and patient engagement insights would make it even more powerful for our internal monitoring.

BACKGROUND

Please describe your company and position.

I am the Partner of Folio Partners

Describe what your company does in a single sentence.

Folio Partners is a firm that provides accounting, tax, payroll, business structuring, and financial advisory services to help businesses grow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• At Folio Partners, we were growing fast and managing several accounting and payroll clients at once. Our old system made it hard to track workflows, update tax records, and share reports with clients in real time. We wanted a single platform that could bring all our operations together—client management, document uploads, payroll tracking, and automated report generation. We hired YES IT Labs to build a custom solution that could help us move away from manual work and spreadsheets, while improving how we serve clients and manage internal teams.

SOLUTION

How did you find YES IT Labs?

• Online Search
• Clutch Site

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labs started with a full discovery phase to understand how our accounting and advisory teams work day to day. They asked the right questions about our process, from onboarding a new client to generating tax reports. Based on that, they developed a custom web-based system that connected payroll, tax filing, and document management into one dashboard. The scope included the entire development lifecycle—UI/UX design, backend setup, integrations, and user testing. They created a secure client portal where clients can log in, upload files, and view their reports directly. On our side, we can track deadlines, manage recurring payroll runs, and even send automated reminders. YES IT Labs also added data analytics features that help us view client trends and workload distribution across the team. Throughout the project, they held weekly progress meetings and kept everything transparent. When we requested adjustments—like adding a document approval flow—they implemented it quickly and tested it before rollout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new platform has transformed how our staff and clients interact. Our accountants now manage multiple clients more smoothly, and files are stored safely without needing to rely on long email threads. Our response time to client requests has dropped noticeably, and internal reporting is faster and more accurate. The client portal has been a favorite feature among our customers because they no longer need to chase updates by email.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Tasks were broken down clearly, and updates were always shared ahead of time. They met deadlines consistently, even when we made scope changes midway. What stood out most was how responsive they were—if we raised an issue or needed help, they acted right away instead of letting things pile up. They made sure every deliverable matched what we needed before moving on.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about YES IT Labs was their ability to blend technical skill with practical understanding of business needs. They didn’t just build software — they helped us think about how to improve the way we operate. Their team took ownership of the project like it was their own product, which made the whole experience smooth and stress-free.

Are there any areas for improvement or something YES IT Labs could have done differently?

If there’s anything that could be improved, it would be adding a bit more training material after deployment for our non-technical staff. They provided a walkthrough and user guide, but a few short videos would have helped our team get up to speed faster. Still, that’s a small thing compared to the quality of the work they delivered.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a niche dating website called BearsLooking.com

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire YES IT Labs , and what were your goals?

We wanted to develop a mobile application for iOS and Android for our dating community.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Yes It Labs from Guru.com after interviewing them and evaluating their proposal. We also decided to hire them through that website as it acted as an intermediary incase of any kind of a problem.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had multiple discovery meeting to develop an scope of work. Once the scope of work and all the features we detailed out in writing we began the design process to design all the elements of the mobile application. Then we moved into the development that was broken up into different milestones based on the features and the operating system such as iOS or Android. They were programming in Kotlin for Android and Swipe for iOS. The admin panel was developed on PHP and mySQL.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned. Then we were reassigned a different project manager. We only worked with two people from Yes It Labs. One was Paul who was the CEO of the company and the other was Sherri, and he was a lead project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We did receive finalized app design screens. We also received incomplete betas for iOS and Android. The admin panel was a demo site template to view what the finalized admin panel would look like. We never received a finalized app, nor was it published to either app store.

Describe their project management style, including communication tools and timeliness.

The project was estimated to be complete with 6-9 months with a weekly meeting with our project manager. We would use zoom for video meetings. About 6 months into the project we were handed over to Sherri and sometimes it would be a weekly zoom meeting and more times every two weeks. We would share word documents back and forth with our edits for the beta releases. We used Guru.com to outline Milestones and payment.

What did you find most impressive or unique about this company?

We thought it was unique that the company was both based in Laguna Beach and India. We thought it was going to be the best of both worlds having someone near us while also having a large development team working on our project. Later we found out the Laguna Beach address was just for marketing and to get clients to trust them.

Are there any areas for improvement or something they could have done differently?

Yes they could of been more honest and open about communication. The timeline of the project was extremely miscommunicated. It went from 6-9 months to over 12 months and an incomplete project that resulted in an arbitration and refund of funds back to us sine the project was not finished. They also oversold themselves and agreed to work that was out of scope or their abilities. They could of also been more professional and handled situations better. Paul the CEO of the company yelled at us in a Zoom meeting.

BACKGROUND

Please describe your company and position.

I am the CEO of Foxcrowd Equity Crowdfunding

Describe what your company does in a single sentence.

We offer our investors the opportunity to subscribe to shares or equity stakes in real estate projects with high ROI in a simple and immediate way, while overseeing the progress of each investment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs LLC to accomplish?

• Standardise information flows and processes in one central information tool

SOLUTION

How did you find YES IT Labs LLC?

• Referral
• Clutch Site

Why did you select YES IT Labs LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from YES IT Labs LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired YES IT Labs to develelop and operate an holistic company ERP system tailored to our service model, including our specific requirements.

• Customer, vendor master data
• CRM including lead and inquiry creation and follow-up
• Quotations and project management including budget planning, time schedule, profitability reports, delivery note and invoicing process
• Mobile Time tracking for our employees, with a dedicated app
  Payroll activities
• Dedicated Task-App to help our employees on shop-floor to have all information in one place

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

YES IT Labs developed the various modules from the ground up, tailored to our specific needs and requirements. Given the extensive scope of the project, the specifications for individual modules evolved throughout the development process. As a result, we agreed to adopt an iterative approach with regular reviews rather than committing to a rigid timeline at the outset. Their responsiveness was excellent, and our internal measurements show a high level of employee adoption and utilization, making the project a great success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs demonstrates a strong ability to understand business needs and translate them into clear technical requirements. They proactively propose development sequences and explain technical concepts in a way that is easy for non-technical stakeholders to understand. The team is highly responsive at all hours, particularly during system maintenance, and consistently shows a strong sense of urgency. YES IT Labs also met all agreed deadlines for the delivery of individual modules.

What was your primary form of communication with YES IT Labs LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

The passion, responsiveness, and creative drive are evident throughout YES IT Labs, from the CEO to the entire organization. Their team combines strong technical expertise with excellent project management skills, effectively structuring requirements and maintaining project momentum. In addition, YES IT Labs brings strong entrepreneurial insight and valuable business consulting capabilities.

Are there any areas for improvement or something YES IT Labs LLC could have done differently?

NO.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of TechNest

Describe what your company does in a single sentence.

TechNest conbines website roll out expertise with advanced analytics to help brands personalize consumer communication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs LLC to accomplish?

• Increase organic search visibility for our core IT consulting services.
• Improve keyword rankings in European market for content roll out and personalization technology.

SOLUTION

How did you find YES IT Labs LLC?

• Online Search
• Clutch Site

Why did you select YES IT Labs LLC over others?

• Pricing fit our budget
• Good value for cost

How many teammates from YES IT Labs LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Yes IT Labs handled our full SEO lifecycle. This included a technical audit of our site, deep keyword research tailored to the IT services industry, and monthly content optimization. They also managed a backlink campaign to improve our domain authority.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within six months, we saw a 40% increase in organic traffic and several of our target keywords moved from page 3 to the top 5 positions on Google.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very organized. We had weekly syncs and monthly reports that were easy to digest. They always hit their deadlines and were quick to pivot when we changed our keyword focus.

What was your primary form of communication with YES IT Labs LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the technical nuances ofbthe IT sector. They don't just provide generic SEO; they understand our specific rollout and personalization niche.

Are there any areas for improvement or something YES IT Labs LLC could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of MadScript

Describe what your company does in a single sentence.

MadScript helps founders build audience-driven growth and branding systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs LLC to accomplish?

• We hired YES IT Labd to develop a reliable, scalable website and custom software features to support our internal workflows and future product plans.

SOLUTION

How did you find YES IT Labs LLC?

• Online Search
• Clutch Site

Why did you select YES IT Labs LLC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

YES IT Labd handled both frontend and backend development, delivering a stable, product ready website along with custom built functionality tailored to our needs. The platform performs well, is easy to maintain, and was built with scalability in mind. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website resulted in improved user engagement and higher conversation rates, with early metrics showing a noticeable increase in site interactions. Additionally, the custom software features streamlined internal work flows, reducing manual work and boosting overall team efficiency. The platform was built to scale, ensuring we can easily integrate new features as the business grows proving long term flexibility and performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was consistent and clear throughout the project. They were responsive to feedback, proactive web issues came up, and delivered milestones as expected. Most collaboration happened through virtual meetings and messaging.

What was your primary form of communication with YES IT Labs LLC?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their ability to translate business requirements into practical technical solutions. They focused on long term value rather that just completing tasks.

Are there any areas for improvement or something YES IT Labs LLC could have done differently?

Earlier visibility into some technical decisions would have helped, but it didn't impact overall delivery.

BACKGROUND

Please describe your company and position.

I am the Brand Executive of Stand4 Socks

Describe what your company does in a single sentence.

At Stand4 Socks, we believe in making a statement, both with our bold designs and our purpose. Our collection ranges from vibrant city skylines and our renowned feet collection to sports-themed socks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

• We run a fashion and lifestyle e-commerce brand and hired YES IT Labs to improve our website’s visibility on search engines. Our main objective was to increase organic traffic, enhance product visibility, and reduce dependency on paid advertising.

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with YES IT Labs to strengthen our online visibility and drive more organic growth for our fashion and lifestyle e-commerce platform. Their team executed a full-spectrum SEO strategy that included in-depth keyword research, content optimization, and technical SEO improvements aimed at enhancing site performance and search engine rankings. The engagement began with a detailed audit of our website structure, identifying issues related to crawlability, metadata, and page load speed. YES IT Labs then implemented schema markup, improved internal linking, and optimized our product and category pages for better keyword alignment. On the content side, they refined existing copy to improve keyword density and relevance, while also guiding our team on blog and product description enhancements. Beyond implementation, they provided monthly SEO audits, transparent progress tracking, and continuous optimization recommendations to ensure lasting improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first four months of working together, we experienced a 65% increase in organic traffic and a 40% rise in conversions. Several of our top-performing product and category pages achieved first-page rankings on Google, significantly boosting brand visibility and reducing our reliance on paid advertising. The overall site health score and Core Web Vitals improved, which further contributed to consistent traffic growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs followed a structured and data-driven approach throughout the engagement. They provided biweekly performance reports, tracked progress through SEO management tools, and maintained open communication via Slack and email. Their responsiveness and willingness to explain each change made the collaboration efficient and transparent.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise combined with a deep understanding of e-commerce SEO truly stood out. They didn’t just focus on ranking keywords; they ensured our products were reaching the right audience. The level of clarity in reporting and their ability to adapt strategies based on real-time analytics made a noticeable difference.

Are there any areas for improvement or something YES IT Labs could have done differently?

At times, we wished for slightly faster turnaround on implementing some of the content updates. However, the quality and depth of their SEO work easily outweighed the minor delays.

BACKGROUND

Please describe your company and position.

I am the CTO of Yoco

Describe what your company does in a single sentence.

Yoco is the all-in-one digital commerce platform for small businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YES IT Labs to accomplish?

We partnered with YES IT Labs to develop a secure digital payment and wallet application that allows users to send, receive, and store money with ease. The main goal was to create a highly secure, fast, and compliant payment solution for both web and mobile users.

SOLUTION

How did you find YES IT Labs?

Online Search

Why did you select YES IT Labs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from YES IT Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with YES IT Labs to build a secure, scalable digital payment and wallet application that enables users to send, receive, and store money seamlessly across web and mobile platforms. Their engagement covered the complete software development lifecycle, including Fintech App Development, API Integration, Security Implementation, and ongoing Maintenance & Support. 
Fintech App Development YES IT Labs designed and developed a cross-platform payment application with an intuitive and modern interface optimized for both web and mobile users. They built essential wallet functionalities, including peer-to-peer transfers, transaction histories, and instant balance updates. The app includes user authentication, KYC verification, and real-time transaction monitoring to ensure financial compliance and transparency. 
They implemented responsive UI/UX elements focused on ease of navigation, reducing transaction friction and improving user trust. Admin dashboards were developed to provide centralized oversight of user accounts, transaction analytics, and system performance metrics. API Integration The team integrated multiple third-party payment gateways to support card payments, bank transfers, and digital wallet top-ups. 
They established real-time transaction processing APIs, ensuring instant settlements and accurate reconciliation. YES IT Labs also implemented multi-currency support and dynamic exchange rate synchronization for international payments. Integration with fraud detection APIs helped monitor and prevent suspicious activities in real time. 
A robust set of admin APIs allowed internal teams to generate reports, track KPIs, and manage user queries efficiently. Security Implementation Security was a core focus throughout the project. YES IT Labs achieved PCI DSS compliance, ensuring the app met stringent global payment security standards. 
They implemented multi-factor authentication (MFA) for all critical transactions to enhance account protection. End-to-end data encryption was used for sensitive user information and financial records. A combination of role-based access control and secure key management 
ensured that system privileges were tightly governed. Their proactive security audits and penetration testing minimized vulnerabilities and strengthened platform integrity. Maintenance & Continuous Support Post-launch, YES IT Labs provided continuous system monitoring, version updates, and rapid bug fixes to ensure consistent uptime. 
They optimized backend performance for scalability as transaction volumes grew. Regular updates were rolled out to enhance speed, improve user experience, and comply with evolving fintech regulations. Dedicated support ensured smooth operations, enabling us to maintain a 98% transaction success rate since launch. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Processed over $1 million in transactions within the first two months after launch.
• Achieved PCI DSS compliance and implemented multi-factor authentication across all user accounts.
• Improved transaction success rate to 98%, significantly reducing failed or delayed payments.
• Maintained 99.9% system uptime during peak usage.
• Delivered a secure and seamless user experience that boosted customer confidence and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

YES IT Labs maintained a transparent and organized project management approach. They followed an Agile development model with bi-weekly sprints, milestone tracking, and regular progress reviews. Communication was consistent and efficient via Slack and Jira, and the team was always responsive to feedback. Their project documentation and structured QA processes helped us stay aligned on timelines and deliverables throughout development and post-launch.

What was your primary form of communication with YES IT Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by YES IT Labs’ deep understanding of fintech security and compliance requirements. Their ability to blend technical excellence with regulatory precision ensured the platform was both innovative and safe. They didn’t just build a payment app, they helped us create a trusted digital ecosystem for our users, capable of scaling globally while maintaining top-tier data protection.

Are there any areas for improvement or something YES IT Labs could have done differently?

The only area for improvement would be expanding multilingual support within the admin dashboard to better serve international operations.