Woxro

BACKGROUND

Please describe your company and your position there.

I am the Managing Director for Keyhealth LLC, Dubai. We are an independent Distribution Company of Enagic. For over four decades, Japan-based Enagic International has been the leading manufacturer of alkaline ionizers and water filtration machines in the world.

Our passion is to transform the tap water in your home into pure healthy electrolyzed-reduced and hydrogen-rich drinking water.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Woxro?

Our website was created 4 years ago by an agency in Sharjah and had become really outdated. Our inhouse team had decided to go forward with a new revamped design and we hired an agency from South India for revamping our website. That's where we chose Woxro to be our IT Partner.

SOLUTION

How did you select Woxro and what were the deciding factors?

Woxro had brought out a completely new mobile optimised website and a quick loading one for team Keyhealth, by doing this we were able to increase traffic on the website by 180% compared to the previous years.

Describe the project in detail and walk through the stages of the project.

In the initial stage of the meeting itself they had crafted beautiful mockups for us, which really helped us to understand what we want and this helped us in understanding the designs really quick

How many resources from the Woxro team worked with you, and what were their positions?

We worked with Irene during the Initial Phase of the project discussions. Once the project was finalised and set to develop, we were in touch with Nimmi, Project Manager who really helped in guiding us through the development of each pages.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to increase traffic on the website by 180% compared to the previous years by using all those retargeting methods.

How effective was the workflow between your team and theirs?

Nimmi, Our Project Co-ordinator was very helpful and helped us guide through the entire process smoothly. Everything was delivered on time and we received ample warning if a deadline wasn't going to be met

What did you find most impressive or unique about this company?

I was blown away by their knowledge about web designing, UX, and optimization. We appreciated that they were patient and thoughtful while we came up to speed we have worked with other agencies in the past but this was a particularly collaborative and positive experience

Are there any areas for improvement or something they could have done differently?

Things could always be done faster but the quality is my important than speed and we ended up with a beautiful product.

BACKGROUND

Please describe your company and your position there.

I’m the Managing Director of Ensure Academy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Woxro, and what were your goals?

Our website was created before two years and had become outdated. So we wanted to have a web designing agency to revamp and redesign our new website so we hired Woxro to design and develop a website, by doing this we wanted to increase traffic and get more leads through our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for the developers on Google in Kerala and we shortlisted five of them and I enquired about Woxro with a couple of my friends who stay at Thrissur and they too gave me a positive reply.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They did a very good job on our website. It’s almost live and the website will fulfill all our requirements for the next 5-10 years. After that, we’ll be upgrading. They helped give me great vase knowledge about the technical side of the project by explaining things in-depth. I know what I’m investing in, and I'll be using them for additional websites as well.

How many people from the vendor's team worked with you, and what were their positions?

I was assigned a project manager Mr. Eldhos who guided me throughout the project and there were two Associate Developers and a UI designer who worked behind the scenes. They collaborated via Phone, Jira Project Scheduler and Google Meet. We avoided personal meetings in their office or at our office due to strict norms of the pandemic and due to COVID-19 Restrictions.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The previous website had around 8,000-10,000 visitors monthly. I’m expecting this website to have 100,000 per month. We started getting around 30 to 45 leads every month without any social media promotion.

Describe their project management style, including communication tools and timeliness.

We had daily stand-up's with the project management Mr. Eldhos who communicated with the rest of the team and we used Jira Project Management Tool, Whereby & Google Meets where held every 2 to 3 days and they completed the project in less than a months time.

What did you find most impressive or unique about this company?

They gave us a professional website that is easy to update. Our team had never worked with Wordpress before so they took the time to teach us how to update the content assets without depending on Woxro or their development team.

Are there any areas for improvement or something they could have done differently?

When we first launched the website there were a minor bugs on the contact form in the contact us page and we contacted Eldhos and he fixed it quickly.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of Manhattan Management Consultancy FZE, a business and financial consultancy services company specializing in company formation, banking solutions, financing, tax advisory, and compliance for entrepreneurs and businesses across the UAE.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Woxro?

We needed help with CRM integration and bringing analytics in Microsoft Power BI to help our sales team achieve more and provide the company with overall insight.

SOLUTION

What was the scope of their involvement?

Woxro provided Microsoft Dynamics 365 Sales and Microsoft Fabric integration. The team started by understanding our needs and then implemented the solution.

What is the team composition?

We worked with 2–5 teammates from Woxro.

How did you come to work with Woxro?

We found Woxro through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent $10,000–$49,999.

What is the status of this engagement?

We worked with Woxro from October 2023–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Woxro's work resulted in a 25% increase in sales closing, and our sales team was able to call three times more clients than in the previous scenario. We had metrics and reports in Power BI and Microsoft Dynamics 365 that we used to track these improvements. Some of the most valuable metrics and reports included:

• Sales pipeline visibility reports that helped track opportunities across different sales stages, improving forecasting accuracy and identifying bottlenecks in the sales cycle.
• Lead conversion metrics that monitored lead-to-customer conversion rates, response times, and follow-up efficiency, which helped measure improvements in sales productivity.
• Revenue and sales performance dashboards that provided visibility into monthly revenue, sales targets vs. achievements, and salesperson performance.
• Customer engagement reports that tracked customer interactions, follow-up activities, and account engagement to improve relationship management.
• Forecasting and trend analysis that enabled management to identify sales trends, seasonal patterns, and future revenue projections more accurately.
• Operational efficiency KPIs that demonstrated improvements in operational efficiency after integration.
• Executive management dashboards that gave leadership a single view of business performance for quicker decision-making.

How did Woxro perform from a project management standpoint?

Woxro delivered on time and even provided training for our employees virtually and on-site. We communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Woxro's strong understanding of both business processes and technical implementation was impressive. They didn't just deliver the integration between Microsoft Power BI and Microsoft Dynamics 365 Sales; they took the time to understand our reporting requirements, sales workflow, and operational challenges before proposing solutions.

Moreover, Woxro's customized approach was impressive. The team tailored the dashboards, reports, and CRM workflows to match our business needs rather than using a generic setup. They had strong technical expertise, and their knowledge of Dynamics Sales and Power BI integration helped streamline data flow and reporting efficiently.

Additionally, Woxro had clear communication and support. Throughout the project, they maintained transparent communication, provided regular updates, and were responsive to feedback and change requests. The team delivered user-friendly reporting solutions, and the dashboards and analytics were designed in a way that made it easy for management and sales teams to access real-time insights and make informed decisions quickly. Finally, Woxro had a commitment to timely delivery. The implementation was handled professionally and completed within the expected timelines while maintaining quality.

Are there any areas they could improve?

Overall, our experience with Woxro was very positive. If there was one area for improvement, it would be that a few stages of requirement gathering and report customization could have benefited from more detailed documentation and earlier alignment sessions. Since the project involved multiple dashboards and CRM workflows in Microsoft Power BI and Microsoft Dynamics 365 Sales, having more detailed initial walkthroughs would have helped reduce some revision cycles later in the implementation.

Additionally, more end-user training sessions at the initial rollout stage could have helped teams adopt the new reporting and CRM processes even faster. That said, the team was responsive to feedback, adapted quickly to changes, and ensured the final solution met our expectations successfully.