Wizard Labs

BACKGROUND

Please describe your company and position.

I am the Director of Chattback

Describe what your company does in a single sentence.

ChattBack is a Texting Platform for customer communication.   Start the 2-way text conversation with your customers to improve service and boost online rankings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wizard Labs to accomplish?

• Upgrade analytics platform to incorporate AI
• Extract sentiment analysis across large feedback data sets

SOLUTION

How did you find Wizard Labs?

• Online Search
• Referral

Why did you select Wizard Labs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Wizard Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First we hired them to build a prototype of a question and answer system using sample data from one of our customers. They demonstrated how a Large Language Model (LLM) could be used to deflect some customer inquiries that were occurring on our platform.

Subsequently, they were hired to help us develop the LLM question-and-answer system in our production environment. They delivered all the infrastructure in our cloud environment which was necessary to host the solution. They also modified our backend to implement the solution into our existing codebase.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased F500 client retention due to upgraded reporting & analytics needs to better analyze feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 They were very well organized. During the first phase, we were given an implementation roadmap which was helpful to understand the high-level timeline. During the implementation phase, they conducted regular planning meetings and demos to keep us up to date with progress. They were proactive in asking for feedback and met the timeline they proposed and were responsive to our needs when we encountered issues that needed to be fixed. 

What was your primary form of communication with Wizard Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Maz, our project lead, was very knowledgeable. He helped us plan for pitfalls based on previous experience. The team was well-organized and delivered high-quality software that exceeded our expectations. They were proactive with solving issues and set up excellent monitoring systems that allowed us to minimize the impact of issues when they occurred.

Are there any areas for improvement or something Wizard Labs could have done differently?

Everything was executed great and we dont feel there were any areas to improve or do differently.  We'd be happy to work with Wizard Labs again.

BACKGROUND

Please describe your company and position.

I am the CEO of Endurance Taekwondo

Describe what your company does in a single sentence.

We're a Taekwondo franchising brand providing training to young students across Canada. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wizard Labs to accomplish?

• Create a practice management software for licensing & franchising
• Use LLMs & natural language to answer data analysis questions about sales data
• Streamline operations using useful data

SOLUTION

How did you find Wizard Labs?

Referral

Why did you select Wizard Labs over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Wizard Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Class, student, program, and billing management dashboard 
• Data analytics dashboard 
• AI chatbot

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased overall membership rates and sold our first franchise to franchisee using the software they developed as the key value proposition 

Enabled client to pursue value-added franchising model using custom software

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Maz and team were extremely attentive to our needs. They were proactive in conducting workshops to deduce our product requirements. They kept in touch with regular meetings and communicated effectively when deliverables took longer than expected to deliver. Overall we were very happy with them for delivering the complete project on time and on budget. 

What was your primary form of communication with Wizard Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very organized in how they planned the project. They conducted regular workshops with us to adjust the project plan over the whole term which was really impressive. Maz the project lead was extremely detailed in his requirements gathering process. It was a pleasure to work with him and his team. 

Are there any areas for improvement or something Wizard Labs could have done differently?

No, they were a pleasure to work with, and we hope to work with them again. 

BACKGROUND

Please describe your company and position.

 I am the Chief Investment Officer of an Investment Fund

Describe what your company does in a single sentence.

We are a private investment fund.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Wizardry Labs to accomplish?

• Technical due diligence for investments
• Assessing tech stack of investments
• Reducing risk for our LPs

SOLUTION

How did you find Wizardry Labs?

Referral

Why did you select Wizardry Labs over others?

Referred to me

How many teammates from Wizardry Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a deep dive into the technological robustness of the startups we were considering for investment. Wizardry Labs provided expert evaluations of the software solutions proposed or currently used by these startups. We wanted to ensure that the intellectual property of our potential investments was solid, proprietary, and defensible. Wizardry Labs helped us review the IP strategy and the strength of the startups' claims to their technology. 
It was critical to understand whether the technology stacks utilized by these companies were modern, sustainable, and maintained by a reliable community or vendor. Wizardry Labs evaluated the tech stacks for longevity, licensing, and efficiency. Wizardry Labs conducted a thorough review of the startups’ compliance with relevant industry standards and regulations to mitigate the risk of future legal and compliance-related issues. 
The quality of a startup's technical team is paramount to its success, so we had them evaluate the team's expertise, depth, management, and ability to execute the company’s vision. Lastly, we sought their expertise in determining how innovative the technologies were compared to existing market solutions and whether they provided a competitive edge/

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were able to identify multiple scenarios where founders had claimed that they had AI or an innovative feature that we could not have known was false/misleading had we not had them perform due diligence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The principal consultant and the technical director were my resources on this engagement. They were always accessible when booked in advance. They were responsive to my needs.

What was your primary form of communication with Wizardry Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great depth of knowledge about innovative technologies. Both of the resources on my project had previous startup experience, which was a bonus for our project.

Are there any areas for improvement or something Wizardry Labs could have done differently?

Not that I can think of.