Webkul

BACKGROUND

Please describe your company and your position there.

I am the owner and Director of Construction Trade Technologies (Pvt) Ltd., where we developed a procurement platform specifically for construction related materials.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul, and what were your goals?

We needed to develop a customized B2B e-commerce service within a short period of time to take to the market.

SOLUTION

How did you select this vendor and what were the deciding factors?

Webkul had a set of pre-developed modules which met most of our requirements, and the ability to have them customized to our specifications the key deciding factory.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work involved customizing the standard B2B Quote procedure to match the industry standard practices found in the construction field in Sri Lanka.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with a representative from their Adobe Commerce Sales Team, and a developer (unsure of the designation).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within 3 months of starting the project we were able to show the prototype to a sample set of our target customers, and once we obtained their feedback we were able to fine tune the product to meet their needs within a total of 6 months.

Describe their project management style, including communication tools and timeliness.

We did not utilize their project management service, but all progress was being communicated effectively through their service portal.

What did you find most impressive or unique about this company?

Their response time was very good. When I initially gave my requirements they scheduled a call to discuss the details and were able to provide an accurate cost and time estimate within a few hours!

Are there any areas for improvement or something they could have done differently?

I would have liked if their pre-existing modules included free bug fix updates, as I'm sure there would be improvements and updates made from time to time. These are available after the basic support period ends only if the support period is extended for a fee.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an e-commerce site called PaintScratch; we sell custom paint for automobiles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

We wanted to redevelop our website.

SOLUTION

What was the scope of their involvement?

Webkul is doing custom web development and design for us from scratch. They’re taking our existing e-commerce site to migrate it from our custom codebase to an open-source tool called Bagisto that Webkul created and supports. They’re taking that open-source platform and customizing it for our business use case.

In terms of functionalities, the site will have everything related to an e-commerce platform, including shopping cart, checkout, product pages, and the ability to connect to backend APIs to get product customization data, among other features.

Regarding technologies, they use Laravel and Bagisto.

What is the team composition?

We’ve been working with two members of their team, including a developer and a project manager.

How did you come to work with Webkul?

I found them through their open-source site. I liked their website, and when I looked at who created it, I saw that they had a professional service organization, so I decided to reach out to them.

How much have you invested in them?

We’ve spent around $10,00 with them so far.

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been very productive; I hired two previous companies for the same project, but after several thousand dollars spent, they had nothing. I can say that I’ve been getting a much better ROI working with Webkul than with the previous vendors.

How did Webkul perform from a project management standpoint?

Since I have other tasks, they manage the whole project, and communication has been great. We’ve been using Slack and Asana for communication.

What did you find most impressive about them?

They build the open-source product that we’re using, which is outstanding.

Are there any areas they could improve?

They could be more transparent and provide an overview of how they typically work with new clients regarding their project management tools.

Do you have any advice for potential customers?

Keep constant communication with them; they’re into keeping the door open and keeping their clients in the loop.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of TRANZGO PTE LTD.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

I hired Webkul to help me set up an e-commerce site for my business, as well as install software modules within it that they had already developed.

SOLUTION

What was the scope of their involvement?

Webkul has developed our e-commerce site using OpenCart and integrated the software pieces we required within it. Through our engagement, they’ve also done a lot of customization and updates to it to meet our requirements. Additionally, we’ve kept working with them for technical support.

What is the team composition?

I believe that Webkul has a big team, but we don’t have an assigned team working for us. Given that they have a lot of clients, they normally offer chat support, so we talk with different people every day.

How did you come to work with Webkul?

I chose to work with Webkul because they had a lot of predeveloped extension modules for e-commerce sites, so they wouldn’t need to develop the functionality we required from scratch. Additionally, they demonstrated to be very focused on e-commerce solutions. To me, it was very important to have a partner with knowledge of e-commerce issues and the ability to solve them.

What is the status of this engagement?

We started working together around November 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Webkul is very knowledgeable, and the site has met my requirements; they’ve achieved what I was looking for from my e-commerce site.

How did Webkul perform from a project management standpoint?

Webkul is very responsive. Aside from their chat support, they provide us with Odoo, a ticketing system where I can submit issues, and they respond within 24 hours. On that platform, I can also track the progress of the project.

What did you find most impressive about them?

Given that Webkul is an e-commerce-centric development company, they provide us with great e-commerce solutions, and they quickly deploy them into our platform.

Are there any areas they could improve?

It would be great if Webkul offered personable communication through a dedicated account manager. Chat support is our only communication channel, and although there is a person on the other side, we don’t know who they are.

BACKGROUND

Please describe your company and your position there.

I'm the Chairman of the company, we are beauty supplier and retail chain Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We needed a very advanced e-commerce platform for our female consumers, so they can shop very easily without any advanced knowledge of online shopping. Also, we really needed a very fast responsive website for heavy traffic occasionally.

SOLUTION

How did you select Webkul and what were the deciding factors?

We searched on Google and after some short discussion online, we knew they are the guy for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A super-advanced Magento platform and the goal was it should be an instant response from any devices with slower internet speed. A very customized admin panel for our employees to process orders and provides customer supports very easily with Facebook shop integration.

How many people from the Webkul team worked with you, and what were their positions?

A Project Manager and 3 dedicated senior backend developers for 3 parts of our project, however, they have always backup senior analysts whenever they needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We believe, our website is one of the fastest Magento platform in the world, they outperform all big Giant and of course, our conversions is 200%+ Bottom line our website had zero downtime during all upgrades and developments, no one knew what was going on, it was all like magic.

Describe their project management style, including communication tools and timeliness.

They always listen to their customers and unlimited feedbacks revision and they never get tired of redoing any task again and again until we are satisfied. This is a must for every company, which we did not find anywhere else.

What did you find most impressive or unique about this company?

Anything new they have never done before, on my request they have learned and delivered to me at affordable cost. They are always standing beside my requirement and appreciate my help and feedback.

Are there any areas for improvement or something they could have done differently?

We are a very professional company and will never take their developers away, They should have some option for regular voice conversation between the customers and the developers to make it even fast and smooth, conversation with only the project manager sometimes creates confusion and delay of the project.

BACKGROUND

Please describe your company and your position there.

I'm the Product Manager of NagaGo APP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We are using the Magento 2 system and there are quite a lot of extensions provided by the Webkul team, those extensions are useful and help to solve a lot of problems. Moreover, we now have long-term cooperation with the Webkul team for the maintenance and new functions development. Webkul is a good partner!

SOLUTION

How did you select this vendor and what were the deciding factors?

We are using the Magento 2 System, and Webkul is one of the best partner and Extension Provider of Magento. 

We’ve been using their extensions for a long time, and we are happy working with them!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There are lots of extensions that are suitable for the Magento 2 system provided by Webkul, and many experienced developers.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, and some Business Development Exclusives

How much have you invested with them?

Over $50k! Webkul team is a professional team on development.

What is the status of this engagement?

We’ve been cooperated for a very long term, and we will keep working with each other in the future.
 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The service is good, the team provides very good support. Their team work together, and always discuss with the client for some functions or modifies, and they work together with other team internally and it’s efficient.

They help us growing up!

Describe their project management style, including communication tools and timeliness.

Good

What did you find most impressive or unique about this company?

Webkul has a better understanding of the Magento System.

Are there any areas for improvement or something they could have done differently?

UV Desk, the ticket & erp system.

What advice do you have for clients with similar needs to yours?

You can count on Webkul!

BACKGROUND

Please describe your company and your position there.

We use Akeneo as our PIM connecting to both Magento 1 and Magento 2. We have several customizations specific to our business and needed Akeneo/Magento expertise to implement.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We've found it difficult to find Akeneo developer experts who understand the system and the proper best practices for implementing. We were hoping to get a dedicated Webkul developer to join our team to help develop new features and fix issues we've had in the past.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've already used several of Webkul's Akeneo plugins which are great. They even helped implement their plugins. Months later, we appoached Webkul asking if they can do custom development in an ongoing basis. i.e. joining our team. It's been night a day difference in velocity

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project uses Akeneo and Magento 1 and 2. The scope of the work is ongoing customizations to Akeneo (and Magento) as well as bug fixing the existing application.

How many people from the vendor's team worked with you, and what were their positions?

We have a dedicated developer who has support from a larger team in case of coverage needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is an ongoing, current project. We're already seeing much better velocity and better knowledge and experience than we've had with other developers.

Describe their project management style, including communication tools and timeliness.

Typical onilne communication tools such as chat. They are available for calls as needed, and management is included in the chats in case escalations are needed. Very responsive and adaptive to our environment/tools as well.

What did you find most impressive or unique about this company?

The experience and reponsiveness.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and your position there.

I am an IT consultant of Glintmall Global Limited, an online based store, set up for trading varieties of products and services. Glintmall is interestingly created to offer convenient and smart shopping experience to customers from any location in the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

My company is launching its original website to the space, so we hired webkul to work on the development. This is based on various recommendations which we got about their expertise

SOLUTION

How did you select WebKul and what were the deciding factors?

We chose our vendor based on careful online reviews and assessment of top software developers on the internet, and with prior offline recommendations too

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We contacted webkul and had a virtual interface with the management. The management had a quick understanding of our preferences to be effected on our website. Most interestingly there was an instant messaging platform where we made some suggestions.

How many people from the WebKul team worked with you, and what were their positions?

At first we got in contact with one of the support Team Sushil and then two other developers came on board afterwards while our site was designed

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We truly got a valuable site created. The dashboard came with required features perfectly positioned. We never encountered challenges with the platforms efficiency, most importantly the Admin dashboard

Describe their project management style, including communication tools and timeliness.

We had a smooth time working with the Project Manager and the other developers who were instantly keeping us updated with all the developments

What did you find most impressive or unique about this company?

The developers really made a good expression of their expertise on the finished site and we were not disappointed with the short time frame promised for completion. We also had a good interactive experience all the way

Are there any areas for improvement or something they could have done differently?

Everything is done perfectly and promptly.

BACKGROUND

Please describe your company and your position there.

I am the Managing director of Spiral Direct Ltd https://spiraldirect.com company that has been trading for over 30 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webkul , and what were your goals?

We initially got them to work on our website and the back office

SOLUTION

How did you select this vendor and what were the deciding factors?

We choose Webkul from a shortlist of 5 developers, because of the reviews and spoke to some of their existing customers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had to get Webkul to do integrations with the majority of couriers and marketing agencies and payment gateways etc

How many people from the vendor's team worked with you, and what were their positions?

We have always had a project manager and there were at least 5 to 6 developers working with us on different projects

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timeliness.

We hold twice-weekly Skype meetings and discuss issues and new projects.

What did you find most impressive or unique about this company?

They have a portal system where we can raise issues and tasks and as the work gets done we can clearly see the number of hours spent on each task. Their transparency is impressive.

Are there any areas for improvement or something they could have done differently?

We normally deal with the project manager and they pass the work on to the developers. It may be an idea for certain tasks to deal directly with the developers with the project manager so that we are able to explain exactly what we require.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Gro-connect.com an Agriculture E-commerce site for Wholesale purchase globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mobikul , and what were your goals?

Our previous software had limitations both in expansion capabilities and operational overloading. We wanted freedom to expand and customize so we can service our members properly. We believe strongly that problems are avoidable in most situations but not obsolete. We are proactive over being reactive and we found Mobikul to operate under the same ethos. I highly recommend them for any size project both big and small.

SOLUTION

How did you select this vendor and what were the deciding factors?

I spent weeks processing options and selected them based on response and reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our software and operations are proprietary, however we requested custom software solutions including API's and Development customized to allow expansions and handle hundred thousands of users without compromising speed or durability. The results provided were above our expectations both in deliverability timeline as well as operation. They are a top-notch company with many resources and a company we feel honored to work with again!

How many people from the vendor's team worked with you, and what were their positions?

We had at the minimum 10 developers working at all hours of the day along with a Sales Manager who oversaw the sales as well as development and we had a Manager of Development as well. With the amount of time and contingencies the Team was diligent and effective, delivering sooner than expected with tested results.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We really explained a lot above and to recap, our needs were met under promised time and better than expected.

Describe their project management style, including communication tools and timeliness.

Our project was time of the essence. The project was challenging as a custom operation and Mobikul delivered, with the amount of staff assigned to our project the communication and oversight was effective and efficient for us and I assume for them as well.

Typical companies have customers deal with sales staff and then pass them along to never speak again. Mobikul Sales Manager who sold us the products and services answered our messages 24 hours a day even once we were in Development.

What did you find most impressive or unique about this company?

The operations, attention to detail, high end service provided is unique and white glove. You can expect attention and detail to the customers needs. Truly Proactive and Positive!

Are there any areas for improvement or something they could have done differently?

I feel they are dialed in currently and operating smoothly and effectively, I can only add that I appreciate the work and effort they performed for us!

BACKGROUND

Introduce your business and what you do there.

Kulzer is a dental company that’s mainly present in Germany and North America. We sell mainly acrylic teeth, to dental laboratories that use them to build partial or complete dentures. I work for the global IT department based in Germany as an IT business process analyst for e-commerce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mobikul?

The e-commerce system we currently have was launched in 2016, and we’re updating it from Magento 1 to Magento 2. Mobikul is helping us develop a mobile app for the new site.

SOLUTION

What was the scope of their involvement?

We’re using Mobikul’s mobile app for our e-commerce system. Building everything from scratch would’ve required a lot of work because we’d have to build multiple APIs to sync data with Magento, such as the shopping cart and customer data. 

The Mobikul app will deliver everything we need and we’re using a simple Magento 2 system without any customizations. This allows us to simply turn on the Mobikul app and have all the data synchronized.

What is the team composition?

I believe we have two iOS developers and two Android developers, along with the project manager.

How did you come to work with Mobikul?

We were looking for a mobile app that was capable of synchronizing with Magento, and found two very interesting products offering the same functionalities; SimiCart and Mobikul’s eCommerce Mobile App Builder. We decided to work with Mobikul because their app was a bit more polished.

How much have you invested with them?

We bought the Mobikul app for around $500, a great deal that also gave us access to their APIs. Apart from that, we’ve spent $40,000–$60,000 on customizations so far.

What is the status of this engagement?

We’ve been working with Mobikul since January 2020, and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very happy with the feedback on the quality of Mobikul’s product and customization efforts. Speaking from a customer perspective, their customization work has been effective so far.

How did Mobikul perform from a project management standpoint?

The thing I’m very impressed by is how organized Mobikul’s team is. They use the UVdesk ticketing system, which has a reminder functionality and if one of their developers has a question, they will literally text me every day for feedback — which is great because we don’t lose time.

Moreover, I’ll create a ticket in their system when I have a customization request, which the project manager will delegate to the developers. In rare cases however, I write an email for overall project planning. 

Lastly, we accomplish our tasks through agile sprints, so we don’t really have any schedules or deadlines.

What did you find most impressive about them?

One of the things I like about them is how organized they are in keeping track of the ticketing system. We’re also impressed by how cost-efficient and how smooth their app is.

Are there any areas they could improve?

When talking with the developers on the ticket system, their individual names aren’t shown so I have no clue whether I’m talking to the same developer or with three different people. Maybe it’s typical for the outsourcing culture, but it would make things more human if the names are presented clearly.

Do you have any advice for future clients of theirs?

First, I would tell them to use the Mobikul app and see how it works for themselves. My advice would then be to make an overall contract to clarify every aspect of the project to mitigate any risks regarding monetary investment.