WANDR

BACKGROUND

Please describe your company and your position there.

I'm a CTO for a Brazilian company that provides solutions for urban mobility, like on-street parking pay, bike rentals, and more. We are the number one player in Brazil and now we are starting in Costa Rica.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WANDR ?

We have an Android/iOS app with over 6 years, and it reached a time to rethink the user experience. This app is somewhat complex, because it must support a lot of business rules for over 50 cities where we operate.

What were your goals for this project?

The goal was to recreate the user experience in a way we could give user the simpler interface possible, with local identity. Also, the user interface should be adaptive to different kinds of services that we provide, like on-street parking payment, bike rental, and other services we may add in the future.

SOLUTION

How did you select this vendor?

Our company likes remote work, but we never hire any professional or consultant before meeting them in person. WANDR was selected because of its full attention to our requirements since the very beginning, when we were "just looking" at the market for a company that could help us with the project. We took a flight to LA to meet them in person, and the meeting confirmed that WANDR was the company we were looking for.

Describe the project in detail.

After we hred WANDR, I went to LA again for the project kickstart meeting, where we spent two full days brainstorming the project, reviewing each detail on the project requirements. At this time, I met the company director, Jinny Oh, and the lead designer Bao Vo, both very competent, that gave me every perspective I was looking for. I also met Michael and Jenna, both very kind.

Then, we started working remotely, with schedule conference calls involving another designer, Stephane Masseron, that was living here in Brazil at that time, working in a project. It was perfect, because our company director does not speak English, and Steph could interact with him in our native language.

The project evolved very fast, they were very responsive and very easy to communicate, beyond expected in availability. They were really interested in our project and gave us full attention to the details. The delivery was in time, according to what we have agreed. Not only we are very happy with their work, but we also got new friends. WANDR guys are amazing.

What was the team composition?

We started with Jinny and Bao, when we brainstormed the project in person. Then, we were assigned a project manager and leading designer, and a designer, but we had access to all team members during all the project. All of them were very accessible all the time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still working on the development of a new version of our app with the new design WANDR created, but we are completely happy with the outcome, and we are sure our customers will love the new user interface, much clean and simpler than what we have.

How effective was the workflow between your team and theirs?

All WANDR tem was accessible all the time. Before we hired them, we had fast email response and communication. When we started the project, they were available all the time for in-person meeting in LA, then remotely in scheduled conference calls. We are very happy with their availability.

What did you find most impressive about this company?

We always expect excellence from people we work with, but I got really impressed with their interest in helping us with the project. It's fantastic when you find engaged people that really commits to what you need, and WANDR met every expectation. That's why I said before, we got our project amazingly done and got new friends!

Are there any areas for improvement?

Everything we requested we got in time and above expectations.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Umami Girl, a lifestyle brand that caters to women centered around our website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WANDR?

They redesigned our website to align with our branding shift from a food blog to a lifestyle website for women.

What were your goals for this project?

We wanted to create a beautiful, optimized website to support our expanding lifestyle content. Our primary focus was on delivering a fast, elegant UX for mobile and desktop environments.

SOLUTION

How did you select this vendor?

The vendor who developed our website subcontracted the design to WANDR. We’re so grateful to have been introduced to WANDR. Their contribution was the key ingredient in our success.

Describe the project in detail.

WANDR designed the current look and feel of our site. With wireframes as guides, they created the overall site design, as well as customizable content templates (posts and pages).

What was the team composition?

We initially worked with Jinny (Founder, WANDR) and Ed (Head of Strategy, WANDR). The detailed design work was done by Nadia (Product Designer, WANDR).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new site has been a huge success. We finally have the look and feel our brand deserves. It's helped us expand our audience and attract partners and sponsors.

How effective was the workflow between your team and theirs?

WANDR was extremely responsive and delivered on-time. They incorporated feedback beautifully and turned around design revisions quickly.

What did you find most impressive about this company?

WANDR is the perfect type of company for the current era. They choose great designers from all over the world and let them work remotely. They care about producing great quality work and not about any of the corporate bloat. This was clearly evident in the process and results of our project. We couldn’t be happier.

Are there any areas for improvement?

We were truly happy with every aspect of the project.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a software consultancy and development shop. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WANDR?

About two years ago, we hired WANDR to handle a lot of our UX/UI work. 

SOLUTION

What was the scope of their involvement?

WANDR has led the UX/UI phase for most of our major web and mobile app developments as well as websites we've done. We create a variety of web and mobile applications for e-commerce, healthcare, HR, and lifestyle. They start from the underlying information architecture and continue all the way through the final high-fidelity design. 

Frequently, they design the entire UX for a product from scratch and own that whole process. We either provide wireframes, or they work directly with us on projects for our clients to help get them where they need to be. They've both grown simple concepts into hybridized designs and also come in at later stages after we have a spec document. 

What is the team composition? 

My main point of contact from WANDR is their CEO. We've interacted with at least 10 other designers they assigned to our projects. 

How did you come to work with WANDR?
    
We met at a networking event a long time ago. After that, we started bidding on projects together to help our firms grow. Our overall takeaways when we were qualifying them was their very impressive portfolio. In general, their approach and process mesh smoothly with our mission and how we do our work. 

How much have you invested with them?

We've spent around $150,000 so far.

What is the status of this engagement?

We started working together in September 2016 and have an ongoing engagement. We work on a variety of projects; some have been completed, and others have just begun.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've completed about 20 successful projects together at this point. Some of them have been well-reviewed on Clutch, which is an important metric. As a result of their support, we were able to close more deals and increase our revenue as well.

Our partnership was a key factor in closing up to 10 of the projects we did together. WANDR is amazing to work with. They hire highly talented designed and have great processes in place. We've had a very fruitful engagement. 

How did WANDR perform from a project management standpoint?

Slack is our main channel of communication. WANDR uses a few other tools like Sigma and Sketch to communicate requirements and manage projects. I believe they also use Flow for project management. They're extremely responsive and communicate very clearly. It's really great to work together. 

What did you find most impressive about them?

They have a great process established for extracting and facilitating requirements. Their deliverables are beautiful and simple. The products they design make sense, and our clients love them. 

Are there any areas they could improve?

I don't think so. Overall, we're very happy. 

Do you have any advice for potential customers?

Having a clear idea of what you want to do going in typically makes the process faster and easier. Even if you don't, they're great at helping clients figure out the process. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of an online course publishing company. We work with YouTubers, TED speakers, and New York Times best-selling authors to help them create industry-leading online courses

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WANDR?

We needed outside website design and development assistance for our new company.

What were your goals for this project?

Our goal was to have a beautiful website that could help our growing company earn more business.

SOLUTION

How did you select this vendor?

WANDR came to us through a referral.

Describe the project in detail.

WANDR interviewed our staff about our goals for the website. They produced several drafts of a layout for us to review and approve prior to starting development.

What was the team composition?

We were assigned a team manager, a designer, and a developer. We found all three to be professional and talented.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We love the website tremendously, and it is quite impressive. I'm confident that the website itself has brought us new business.

How effective was the workflow between your team and theirs?

I was incredibly impressed with the speed at which the team at WANDR communicated with us. We had a weekly call and numerous communications via email. They were always quick to respond and were concise in their communications.

What did you find most impressive about this company?

WANDR is the ideal package of skills and customer service.

Are there any areas for improvement?

We are incredibly happy with the product and couldn't have asked for a better experience.

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of Boon. We’re a SaaS platform and mobile application that uses algorithms to find hiring referrals for companies. The platform automates the employee referral process by providing them with proactive recommendations based on their existing personal networks and job specifications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WANDR?

We needed mobile and web application design, as well as UI/UX design.

What were your goals for this project?

To launch our public mobile app and have an updated web admin dashboard.

SOLUTION

How did you select this vendor?

We selected them because of how responsive they were. We were attracted by their strong communication skills, high attention to detail and proactive approach.

Describe the project in detail.

We began with meetings to discuss the specifics of the project. In those, we reviewed the existing designs and workflows that we had so far. From there, they began iterating and improving the designs in terms of aesthetic enhancements, interface simplifications, and streamlining workflows.

There were parts of the app that we didn’t previously have designs for. The team provided brand new designs and workflows that paired seamlessly with our existing assets.

What was the team composition?

Initially, we worked only with Jinny (Founder, WANDR). After a few months, Ed (Head of Strategy, WANDR) became the primary point of contact. There were other designers on the team, but we didn’t interface directly with them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the first month, we were able to complete the first iteration of the mobile prototype. Considering the learning curve and the volume of work, we found that impressive. The deliverables are of high quality, which we were also pleased with.

How effective was the workflow between your team and theirs?

It’s been pretty seamless since day one. We consider them to be members of our team as much as any of our full-time employees. They’re part of our Slack channel, which allows us to message back and forth anytime we need. It’s all great.

What did you find most impressive about this company?

The end product is impressive, as well as their entire approach. They really make it their job to understand the product and vision, while pushing out a consistent stream of excellent work.

Are there any areas for improvement?

There’s always room for improvement. That said, I truly can’t think of anything pressing.

BACKGROUND

Please describe your company and your position there.

I’m the on-demand field manager for a company that manufactures advanced therapy lasers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WANDR?

WANDR created our UI and assisted with the UX design.

What were your goals for this project?

We wanted to have a user-friendly, intuitive design that would never be obsolete.

SOLUTION

How did you select this vendor?

We sought out UI/UX companies that could produce a fresh, modern look. We also needed a company that would be responsive and could learn complex ideas. WANDR checked these boxes, and we're happy that we chose them.

What was the team composition?

We communicated with two project managers. Both were responsive to our requests and clearly laid out what to expect regarding turnaround time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We successfully launched a new series of lasers, thanks WANDR’s excellent work and attention to detail. Despite some unexpected issues, they did a great job and satisfied all of our needs. The result was great, and they helped us accomplish our goals.

How effective was the workflow between your team and theirs?

Communication was primarily through email, with a few Skype sessions thrown in. Their response time was always good, while the turnaround time was quite quick.

What did you find most impressive about this company?

We were impressed with their ability to learn fairly complex concepts about the project. If future opportunities arise, we will not hesitate to reach out to them.

Are there any areas for improvement?

I'm quite happy with the way the project turned out. I can't say I have anything to add here.

BACKGROUND

Please describe your company and your position there.

I am the founder of Bebox, which offers meal prep delivery in Los Angeles to all diet preferences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WANDR?

I hired WANDR to update my website. It was originally poorly constructed by a cheap contractor, and I needed a better platform for my customers to learn about my product and services.

What were your goals for this project?

My goal was to redesign the site to match my branding and give it a clean and professional look to compete with my competitors.

SOLUTION

How did you select this vendor?

A friend recommended them to me.

Describe the project in detail.

WANDR researched my industry before developing ideas for the new wireframes and the visual design. We recently added new features, including a subscription plan. The platform is hosted on WordPress so that I can easily manage my CMS and my e-commerce operations.

What was the team composition?

I worked with a product strategist for the duration of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After the redesign, my traffic increased and my bounce rate decreased. With a more visually appealing website, visitors are on my site longer and learn more about what my business does. I frequently receive compliments about the website’s design.

How effective was the workflow between your team and theirs?

We used Slack to chat, and they delivered the work in InVision, allowing me to easily suggest edits and leave feedback.

What did you find most impressive about this company?

Their communication efforts and their ability to deliver a beautiful website set them apart from other firms.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Empiric. We are creating a web application to extract temperature data, create reports, and use the information to predict asset failures to prevent pharmaceutical companies from losing money to spoiled products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WANDR?

We hired WANDR to create a UX/UI for the first version of our web application.

What were your goals for this project?

We wanted to test customer validation rates on the first iteration of the app to better understand which features would be important to include in the next version.

SOLUTION

How did you select this vendor?

We searched the internet UX/UI designers, but eventually chose to partner with WANDR based on a reference.

Describe the project in detail.

We had a series of discovery sessions to accurately conceptualize the project. WANDR started working and submitted a preliminary mockup within two weeks. We tested the product and made a few quick fixes. I shared the app with customers and WANDR used their feedback to inform a few more design iterations. In the later stages of the project, the team provided us with a series of screens in PNG format for us to share with our developer to be implemented into the final app.

What was the team composition?

We worked with a senior designer and two junior designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

WANDR delivered a fully designed click-through version of our web application within the first two months of our engagement. We were able to use this to simulate a software demo and gather a group of potential beta customers from the biotech and pharmaceutical industries. We used their feedback to improve the app's performance and create additional features. Currently, we have locked down three beta customers.

How effective was the workflow between your team and theirs?

WANDR’s team worked quickly and provided valuable suggestions to optimize our design in terms of customer satisfaction.

What did you find most impressive about this company?

I was very impressed by the pace of their work and their level of creativity. Customers felt like they were actually using the product, rather than just a click-through.

Are there any areas for improvement?

My experience with WANDR was amazing.

BACKGROUND

Please describe your company and position.

 I am the VP of Product of a software company 

Describe what your company does in a single sentence.

We provide cyber supply chain risk management solutions to critical infrastructure with data, software, and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WANDR to accomplish?

• Product UI/UX design

SOLUTION

How did you find WANDR?

Online Search

Why did you select WANDR over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Clear project plan

How many teammates from WANDR were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design system, UI/UX flows, clickable prototype, and storybook code for design output.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Design system
• clickable prototypes
• storybook code.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WANDR delivered the designs perfectly on time. The project for code went over, but WANDR exceeded our expectations in how they handled this, and there were no fees for the overrun. We are very thankful to have partners like this.

What was your primary form of communication with WANDR?

Virtual Meeting

What did you find most impressive or unique about this company?

They got up to speed on our complex portfolio of products in less than two weeks while it takes some of our new hires months. We were also very impressed with their ability to conduct customer user interviews and provided great design suggestions.

Are there any areas for improvement or something WANDR could have done differently?

WANDR exceeded our expectations in all areas other than a project which went over on time, but not budget, and they handled this very well. We do not see any areas to call out for improvement.