Veta Virtual is a human-centred operations partner providing Canada and United States clients with specialized Remote Talent placements, Workflow Engineering, and Virtual Front Desk support, perfect for growing businesses that need reliable, scalable support without the overhead of traditional hiring. We operate as a structured extension of your organization, supporting daily operations, protecting revenue-critical conversations, and creating consistent workflows that scale with your business.
Role-based professionals embedded into your operations
We handle recruiting, vetting, onboarding, and continuous performance support
No internal hiring, payroll, or training lift required from your team
Flexible fractional or full-time capacity as your business evolves
Extend your team with reliable, integrated support without the delays and administrative burden of traditional hiring.
2. Workflow Engineering & Operational Support
Workflow design and process optimization
Automation and systems integration
Reporting, structure, and operational streamlining
Scalable systems that improve efficiency and reduce operational friction
3. Dedicated Virtual Front Desk
A team of Engagement Specialists assigned to your account (not a rotating agent pool)
Consistent, brand-aligned call handling and intake
Seamless routing, messaging, caller support, and reception coverage
Ongoing familiarity with your workflows, terminology, and client expectations
Over time, your assigned team becomes more efficient, accurate, and aligned with your organization, delivering a consistent caller experience that feels truly in-house.
Veta Virtual offers competitive pricing and good value for cost, with clients noting affordability and alignment with budgets. They provide flexible services, including call handling and appointment scheduling, which enhance client engagement without the need for in-house staff.
Clients commend Veta Virtual for their exceptional project management skills, characterized by clear communication, timely delivery, and adaptability to client needs. The team's responsiveness and proactive approach contribute to seamless operations and client satisfaction.
Effective Communication and Collaboration
Clients appreciate Veta Virtual's effective communication and collaboration, which includes regular check-ins, clear instructions, and prompt responses to inquiries. This ensures that projects run smoothly and any issues are swiftly addressed.
Positive Client Feedback and Results
The company consistently receives positive feedback from clients, with measurable outcomes such as increased business efficiency, higher client engagement, and improved customer service. Their services contribute to client growth and operational success.
Cost-Effective Solutions
Many clients highlight the cost-effectiveness of Veta Virtual's services, which offer competitive pricing without compromising on quality. This makes them an attractive option for businesses seeking value for money in outsourced services.
Areas for Improvement: Bilingual Services
While clients are generally satisfied, some suggest the addition of bilingual receptionists, particularly in languages like French and Chinese, to better serve diverse client bases and enhance the inclusivity of their services.
Professional and Personable Service
Veta Virtual is praised for their professional and personable service, with team members taking a genuine interest in client success. Their attention to detail and commitment to providing a tailored experience stand out, enhancing the client relationship.
"They are very patient and accommodating with our asks."
Jul 20, 2021
Co-Founder, CareerSpark Consulting Services
Anonymous
Other industries
Toronto, Ontario
11-50 Employees
Online Review
Veta Virtual Receptionist has provided human resource services for a career coaching business. They have supported the internal team in their customer service management through virtual receptionists.
Thanks to Veta Virtual Receptionist's engagement, the client's work operations have run smoothly with fewer issues. Their reliability and expertise in the industry have ensured the project's success. They are professional, communication, and collaborative.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m one of the cofounders of a career coaching and resume building consulting service for university students and new grads. We mainly focus on career coaching for investment banking, private equity and general finance/business sectors.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist?
Our company was growing quickly and servicing different volumes of consulting/career requests on a seasonal basis.
SOLUTION
How did you select Veta Virtual Receptionist and what were the deciding factors?
We liked Veta Virtual for the platform’s flexibility with pricing; we can leverage its services more during peak busy seasons. We also liked the reviews and conducted some word of mouth research.
Describe the project in detail and walk through their service package.
They allowed us to book different types of plans to use their virtual receptionists to answer calls, questions and direct traffic. This helped our team out a lot with customer service management.
How many resources from the Veta Virtual Receptionist team worked with you, and what were their positions?
We opted for the Veta 250 plan and around 3-5 virtual receptionists rotated to help our team on an as-needed basis.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We definitely felt that our operations ran smoother - less friction with customers and we could really trust that the Veta team knew what they were doing.
How effective was the workflow between your team and theirs?
We never had any issues - felt that the two teams worked well together. They are very patient and accommodating with our asks.
What did you find most impressive or unique about this company?
I liked that it was founder-built. Andy really listened to our pain points and his staff were super professional. We liked that they employed native speakers who truly understood and communicated with our customers’ needs.
Are there any areas for improvement or something they could have done differently?
I think they can definitely focus on growing faster as I can see this type of service will be very in demand.
RATINGS
5.0
"Fantastic team, service and expedience overall. Thank you Andy for helping our business grow!"
Quality
5.0
Service & Deliverables
"The work quality was very superior, professional, and all of our requests were met in a timely manner."
Schedule
5.0
On time / deadlines
"They were accommodative to our preferences and flexible with our busy/peak seasons. The founder was very hands-on and made sure that things were okay."
Cost
5.0
Value / within estimates
"It was reasonable, and on the lower end of similar services that we were looking at."
Willing to Refer
5.0
NPS
"Very likely, especially if you run a fast-growing SME where resources and time can be better spent than dealing with customers.
Receptionist Services for Multidisciplinary Law Practice
Call Center Services
Confidential
July 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their attention to detail, responsiveness, professionalism with clients, the proper attitude is most impressive."
Jul 12, 2021
Managing Partner, The Cohen Firm
Isaac Cohen
Verified
Legal
Irvine, California
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist is providing a range of call center services for a multi-disciplinary law firm practice. The team is responsible for taking calls, and catering to inquiries.
The team has been off to a good start, showing professionalism, enthusiasm, and eagerness in their project execution. They've successfully completed all required tasks leading to work completion.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
The Cohen Firm is a multi-disciplinary law firm headquartered in Orange County, California, tailored to meet the needs of members of employer-based legal benefit plans, offering services primarily in the areas of Estate Planning, Real Estate, Immigration, and Debtor Protection.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
Administration of inbound calls, appointment setting and outbound follow up calls.
SOLUTION
How did you select this vendor and what were the deciding factors?
We selected Veta Virtual after a comprehensive interview and consultation with Veta Virtual's CEO, Andy Fang.
Describe the project in detail and walk through their service package, including any calling tools used.
N/A
Who did you work with and what was the feedback process like?
Great feedback and status updates from all Team members on client calls and queries, as well as questions when unclear on company processes or procedures in a particular case.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We're off to a great start with Andy and the Team at Veta Virtual. Very professional, enthusiastic, and eager to take on a new challenge.
Describe their project management style, including communication tools and timeliness.
N/A
What did you find most impressive or unique about this company?
Their attention to detail, responsiveness, professionalism with clients, the proper attitude is most impressive..
Are there any areas for improvement or something they could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Speech Clinic
Call Center Services
Less than $10,000
May 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very responsive to feedback."
Jul 8, 2021
President, Speak Fluent
Michael Wong
Verified
Other industries
Toronto, Ontario
1-10 Employees
Online Review
Verified
A speech clinic hired Veta Virtual Receptionist for call center services. The team is tasked with handling inbound calls promptly and lists of detailed information.
The company currently relies on the new business number for better customer service towards potential and existing clients. Veta Virtual Receptionist is responsive to feedback, enabling a successful ongoing partnership. Moreover, what stands out the most is their flexible packages.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the founder and president of Speak Fluent.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
We hired Veta Virtual to handle all inbound calls that we were not able to handle inhouse.
SOLUTION
How did you select this vendor and what were the deciding factors?
They had flexible and scaleable packages that fit perfectly with my needs. Andy was also very helpful in getting us set up.
Describe the project in detail and walk through their service package, including any calling tools used.
The main requirement was that any calls received would be handled promptly and details forwarded to me. The tools that they used got the job done well and to my satisfaction.
Who did you work with and what was the feedback process like?
I worked directly with Andy and the feedback was extremely prompt.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We now have a business number that I know I can rely on to provide a great user experience for our clients and prospective clients.
Describe their project management style, including communication tools and timeliness.
They are very responsive to feedback.
What did you find most impressive or unique about this company?
Compared to other similar companies, they have very flexible packages that make them stand out from both a pricing and value perspective. It was also a very easy process to get started.
Are there any areas for improvement or something they could have done differently?
None at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist for Web Design Company
Call Center Services
Less than $10,000
Jan. - May 2021
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were personal, professional, and cared about helping us be successful."
May 11, 2021
Owner, Sparrow Websites
Justin Rule
Verified
Advertising & marketing
Lancaster, Pennsylvania
1-10 Employees
Online Review
Verified
Veta Virtual Receptionist provided voice services for a web design company. They were responsible for answering phone calls, booking appointments, and scheduling site updates.
Veta Virtual Receptionist was prompt in answering calls and scheduling. The notes they provided are well-written. Overall, they were professional, cost-efficient, and detail-oriented.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Owner of Website Design company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Veta Virtual Receptionist, and what were your goals??
We needed admin services to cover phones, book appointments, and schedule site updates.
SOLUTION
How did you select this vendor and what were the deciding factors?
They were personal, professional, affordable, and willing to learn our business.
Describe the project in detail and walk through their service package, including any calling tools used.
They provided coverage for our phones from 9-5pm, M-F and forwarded notes on all calls to our team.
Who did you work with and what was the feedback process like?
We worked with Andy, Dani, and Natasha on all calls.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
They provided prompt services, call answering, scheduling and detailed notes.
Describe their project management style, including communication tools and timeliness.
They provide monthly updates and call overview notes for each call.
What did you find most impressive or unique about this company?
They were personal, professional, and cared about helping us be successful.
Are there any areas for improvement or something they could have done differently?
Offering different types of receptionists (male, female, different ethnicity, different expertise) to better address the client's audience could be a growth improvement.
If you’re not seeing exactly what you need here, send this company a custom message.
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