A Dedicated Front Desk and Operations Partner

Veta Virtual is a human-centered operations partner providing Virtual Front Desk, specialized Remote Talent placements, and Workflow Engineering support for growing businesses that need reliable, scalable support without the overhead of traditional hiring. We operate as a structured extension of your organization, supporting daily operations, protecting revenue-critical conversations, and creating consistent workflows that scale with your business.

Our Core Services

Min project size
$1,000+
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Toronto, Canada
Year founded
Founded 2020

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate Undisclosed

Rating for cost 4.9 /5

What Clients Have Said

Veta Virtual provides competitively priced virtual receptionist services, delivering good value for cost. Clients appreciate the personalized service, responsiveness, and efficiency, often citing reduced missed calls and increased bookings. Specific project costs were not disclosed, but the overall feedback highlights affordability and adaptability to client needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 47 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Veta Virtual Review Insights

Overall Review Rating

5.0

Quality 4.9
Schedule 4.9
Cost 4.9
Willing to Refer 5.0

Top Mentions

Review Highlights

Strong Customer Service

Clients frequently commend Veta Virtual for their outstanding customer service. They are described as professional, attentive, and willing to go above and beyond to meet client needs. Their ability to tailor services to individual client requirements is particularly appreciated.
Exceptional Call Management

Veta Virtual consistently delivers excellent call management services. Clients report significant reductions in missed calls and improved client communication, leading to increased business efficiency and client satisfaction. Their attention to detail and responsiveness are highly praised.
Areas for Improvement in Multilingual Services

While clients are generally very satisfied, some have expressed a desire for multilingual receptionists to better cater to diverse clientele, suggesting an area for potential service expansion.
Effective Project Management

Veta Virtual exhibits effective project management skills, with clear communication and timely delivery of services. Clients appreciate their seamless onboarding processes and their ability to adapt quickly to feedback and changes.
Quick Adaptability

Veta Virtual is praised for their quick adaptability to client needs and processes. Their ability to implement changes swiftly and efficiently is a significant advantage noted by many clients.
Professionalism and Reliability

Veta Virtual is consistently described as professional and reliable. Clients trust them to handle important business functions, such as call reception and scheduling, which allows clients to focus on core business tasks without interruptions.

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Veta Virtual Reviews

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Call Center Services Customer Service Outsourcing
Confidential
Oct. 2023 - Feb. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They were very responsive and proactive to our needs."

Feb 26, 2025

Customer Success Manager, Software Company

Anonymous

Other industries
Toronto, Ontario
11-50 Employees
Online Review
Verified

Veta Virtual provided call center services for a software company. The team answered sales and support calls and transferred them to the client's technical or sales team or created follow-up tickets.

Thanks to Veta Virtual's efforts, the client was able to grow and scale their company without requiring additional resources. The team was detail-oriented and followed directions with ease. Veta Virtual was responsive and proactive in addressing needs, communicating via email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Success Manager of a software company.

Describe what your company does in a single sentence.

School administration software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Triage calls
Save time on our technical support team

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Close to my geographic location
Great culture fit
Company values aligned

How many teammates from Veta Virtual were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answered sales and support calls to either transfer to technical support/sales, or create ticket for email or follow up call resolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Growth/scaling of company without requiring additional resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and proactive to our needs.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Detail oriented and followed directions with ease.

Are there any areas for improvement or something Veta Virtual could have done differently?

N/A

RATINGS

5.0

Call Center Services
Confidential
Nov. 2022 - Nov. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was extremely happy with Veta Virtual's delivery."

Nov 27, 2024

Managing Partner, Ruppert Law Firm LLC

Sean Ruppert

Legal
Pittsburgh, Pennsylvania
1-10 Employees
Online Review
Verified

Veta Virtual provided call center services for a law firm. They answered incoming phone calls from existing clients and scheduled consultations for potential clients through both inbound and outbound calling.

Veta Virtual handled the client's overflowing inbound calling and made outbound calls to leads, helping the client scale their business up. The team followed the client's procedures to a T and was easy to work with. Veta Virtual's team was knowledgeable, friendly, and responsive throughout.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Ruppert Law Firm LLC

Describe what your company does in a single sentence.

We are a law firm focusing on family law issues, primarily divorce, custody, and support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Capture more potential clients
Provide better service to current clients

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Pricing fit our budget
Great culture fit
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta answered incoming phone calls from existing clients, as well as scheduling consultations for potential clients through both inbound and outbound calling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Veta did a great job handling our overflowing inbound calling, as well as making outbound calls to leads. They followed our procedures well, and we very easy to work with. Veta made scaling my business up possible for an affordable price.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was extremely happy with Veta Virtual's delivery. Easy to work with, and able to make adjustments quickly at our request.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

Veta's team was knowledgable, friendly, and responsive.

Are there any areas for improvement or something Veta Virtual could have done differently?

No notes, great company and great service!

RATINGS

5.0

Call Center Services
Confidential
Nov. 2020 - Nov. 2024

3.0

Quality: 3.5

Schedule: 3.0

Cost: 3.5

Willing to Refer: 3.0

"They are a dedicated team of customer service."

Nov 24, 2024

Attorney Owner, Sheila J Kelly Law Firm, LLC

Sheila Kelly

Legal
White Bear Lake, Minnesota
1-10 Employees
Online Review

Veta Virtual provides call center services for an estate planning law firm. The team answers calls, schedules appointments, and takes messages.

Veta Virtual has provided efficient and timely phone answering and correct appointment scheduling. The team communicates via email and messaging apps. Veta Virtual has a dedicated customer service team.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Attorney Owner of Sheila J Kelly Law Firm, LLC

Describe what your company does in a single sentence.

Estate Planning Legal Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Answering Phone
Scheduling Appointments

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Pricing fit our budget
Good value for cost

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering phone, scheduling appointments and taking messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Efficient and timely phone answering. Efficient and correct appointment scheduling. Efficient and correct message taking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No project management

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

They are a dedicated team of customer service.

Are there any areas for improvement or something Veta Virtual could have done differently?

Better at ensuring the phones are answered, with few missed calls.

Better at rescheduling appointments.

RATINGS

3.0

Call Center Services
Less than $10,000
Mar. - Sep. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Their workers were thorough and responsible."

Oct 3, 2024

Manager, Poulson Law Offices

Anonymous

Legal
Cooperstown, New York
1-10 Employees
Online Review

A legal services company hired Veta Virtual to handle calls.

Veta Virtual’s work allowed the client to work without interruptions. The team took messages effectively and provided daily emails to report on the calls fielded. Overall, their resources were thorough and responsible, and the engagement was successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a manager at Poulson Law Offices

Describe what your company does in a single sentence.

Legal work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Answer phone calls

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Beta Virtual was very helpful in taking over the burden of answering the phone while we were without a full time secretary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to work without interruptions from phone calls.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Messages were taken by Veta Virtual, and emails were sent daily with the results of the calls fielded.

What was your primary form of communication with Veta Virtual?

Virtual Meeting

What did you find most impressive or unique about this company?

Their workers were thorough and responsible.

Are there any areas for improvement or something Veta Virtual could have done differently?

Perhaps have more pricing tiers.

RATINGS

5.0

Call Center Services
Less than $10,000
Sep. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Veta Virtual's responsiveness and adaptivity to client needs are most impressive."

Apr 30, 2024

Managing Lawyer, Family Law Firm

Anonymous

Legal
Toronto, Ontario
1-10 Employees
Online Review
Verified

Veta Virtual has been hired by a family law firm to provide reception services. The team has provided the reception services virtually.

Veta Virtual has successfully followed the client's complex intake process. The team has been highly responsive and adaptive to the client's needs. Veta Virtual has maintained communication through virtual meetings, email, and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Lawyer of a family law firm

Describe what your company does in a single sentence.

We are a Family Law Firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Reception Services

SOLUTION

How did you find Veta Virtual?

Email from Veta

Why did you select Veta Virtual over others?

Pricing fit our budget
Great culture fit
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta provides virtual reception services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have followed our intake process which is complicated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. They are very responsive.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?
Veta Virtual's responsiveness and adaptivity to client needs are most impressive.

Are there any areas for improvement or something Veta Virtual could have done differently?

No.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Less than $10,000
Jan. 2023 - Apr. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their employees take pride in their job, and it shows."

Apr 9, 2024

Owner, Law Office of Mark A. Velez

Mark Velez

Legal
Torrance, California
1-10 Employees
Online Review
Verified

A criminal defense law firm hired Veta Virtual to answer and forward phone calls and provide email summaries. The team assigned resources to handle these tasks and provide customer support services.

Veta Virtual never mIssed any phone calls, and their politeness was remarkable. The team met expectations, and the virtual system they set up worked perfectly. Their resources quickly addressed the client’s needs and requests. Overall, the partnership was highly successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Law Office of Mark A. Velez

Describe what your company does in a single sentence.

This company practices criminal defense law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Knowledgeable people
Customer service orientated
Answering

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta Virtual answered my business phones and forwarded calls, followed by with an email summary. The staff is great. They never missed a call; they were always polite, and I am very pleased with their service. Customer service was always helpful and easy to reach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of calls answered
Minutes on the phone
Number of calls missed.

They never missed a call and were always polIte.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Setting up the virtual system was seamless and did not take much. Once in place, it worked perfect. Whenever I called for assistance, they were quick to help.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Friendly employees, the owner is very nice, good culture. Their employees take pride in their job, and it shows. It was a pleasure working with their organization.

Are there any areas for improvement or something Veta Virtual could have done differently?

No area for improvement, they know exactly what they are doing.

RATINGS

5.0

"Great, could not have been a better experience."

Call Center Services
Confidential
Dec. 2023 - Feb. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was entirely satisfied with the quality of service."

Mar 1, 2024

President, Legal Services Company

Anonymous

Legal
Fort Lauderdale, Florida
1-10 Employees
Online Review
Verified

A legal services company hired Veta Virtual to answer incoming calls and earn a professional first impression from callers. The team also took and forwarded messages to the client.

Veta Virtual delivered great work and went above and beyond to meet the client’s requirements. Overall, the team’s services were of high quality and ensured the client’s satisfaction.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of a legal services company

Describe what your company does in a single sentence.

We represent clients in legal disputes and try cases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Reduce need for one employee.
Project a professional first impression to callers.

SOLUTION

How did you find Veta Virtual?

Vendor contacted me.

Why did you select Veta Virtual over others?

Very personal service

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer incoming calls and take and forward messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Service provided was as promised.
Contact Andy goes above and beyond to ensure customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

See prior answer.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

See prior answer.

Are there any areas for improvement or something Veta Virtual could have done differently?

No. I was entirely satisfied with the quality of service.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
$10,000 to $49,999
May 2023 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are on-time and professional."

Feb 29, 2024

Owner, Effortless Mortgage

Mia Zhang

Financial services
Canada
11-50 Employees
Online Review
Verified

Veta Virtual provided call center and sales services for a mortgage brokerage firm. They handled inquiries, took on sales calls, obtained client contact information, and collaborated with the internal team.

Veta Virtual's support increased conversion rates and reduced the leakage of information from inquiries. The team tailored their solutions to the client's specific problems, meeting expectations. They communicated through virtual meetings, email, and a messaging app and had an organized approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Effortless Mortgage

Describe what your company does in a single sentence.

Online mortgage brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Handling sales calls
Triage questions from existing clients
Take msg and client info

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Pricing fit our budget
Great culture fit

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have outsourced our inbound calling service to VetaVirtual. Deliverables include:

successfully handling any incoming inquiries from new and existing clients
obtain client contact information and input them into a pre set form
collaborate with our internal agents to ensure seamless transfer of the inquires

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

time saved for our team
increased call conversion into leads
reduced inquiry leakage

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are on-time and professional. They were able to provide custom solutions based on our business model.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They have a well established system and are able to adapt to change request in short notice. Well trained staff.

Are there any areas for improvement or something Veta Virtual could have done differently?

We are fairly happy with their service

RATINGS

5.0

"We recommend their service."

Back Office Outsourcing Call Center Services Sales Outsourcing
Confidential
Mar. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have been great!"

Sep 13, 2023

Founder, RevFuel

Andrew Block

Other industries
Charleston, South Carolina
1-10 Employees
Online Review
Verified

Veta Virtual provides inbound customer service for a sales and marketing agency. The team supports the client in handling inbound calls from qualified leads and in managing booked meetings.

Veta Virtual responds to inbound requests within 10 minutes during business hours, meeting client expectations. They communicate with the client via email and a messaging app. Overall, the client is pleased with their work and project management skills.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of RevFuel

Describe what your company does in a single sentence.

We're a sales and marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Respond to inbound leads.
Qualified leads and booked meetings.

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from Veta Virtual were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta Virtual came in to handle our inbound calls from prospective customers. We had an influx of calls and could not handle the volume. We needed a team that could quickly handle requests and not miss anything. Which Veta has done an amazing job so far.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They are required to respond to every inbound request and respond within 10 minutes during business hours. Which they have done every time!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they have been great! Always on top of things.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

Just that they stick to one person and I know who is working with us. Plus how quickly they ramped up and accustomed to our style.

Are there any areas for improvement or something Veta Virtual could have done differently?

Nope they are great!

RATINGS

5.0

Call Center Services
Confidential
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us."

Jun 13, 2023

Partner, Law Firm

Anonymous

Legal
British Columbia, Canada
1-10 Employees
Online Review
Verified

Veta Virtual provides virtual receptionist services to help address a law firm's reception needs.

Veta Virtual pleases the client with their services and the results they've delivered. Their team is very responsive, personable, and timely. They also facilitate an open dialogue regarding updates and the client's ongoing needs. Moreover, the service provider communicates via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Partner of a legal company

Describe what your company does in a single sentence.

Law firm focusing on specific practice areas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Finding solutions to assist with our reception needs.

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Close to my geographic location

Describe the scope of work in detail. Please include a summary of key deliverables.

Excellent reception coverage services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been very pleased with the results and services provided.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We appreciate an open dialogue regarding ongoing needs and updates. Service is timely.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate the open lines of communication and Andy is very responsive and personable.

Are there any areas for improvement or something Veta Virtual could have done differently?

We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us. This has been very helpful.

RATINGS

5.0

Showing 31-40 of 60 Reviews

Commonly Asked Questions

The timeline to get started depends on the scope and complexity, but in most cases, we can begin within 1–2 weeks of our initial Onboarding. For smaller engagements, we’re often able to move even faster. We prioritize clear communication and a smooth onboarding experience to ensure we’re aligned from day one. If you’re working within a specific timeline, let us know, we’re happy to accommodate where possible.

The timeline depends on the role and required skill set, but in most cases, we can present qualified remote candidates within XX business days. Our process typically includes: - Understanding your needs and role requirements - Identifying and vetting qualified candidates - Candidate interviews and selection - Onboarding and integration support For urgent roles, we can often accelerate the process. Our goal is to ensure not just a fast match, but the right long-term fit for your team.

Locations (1)

318 Richmond ST W Toronto, Canada M5V 0B4

41 - 49

Contact Veta Virtual

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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Daniel Bengio, CPA, PA

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Daniel Bengio

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Veta Virtual

A Dedicated Front Desk and Operations Partner

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Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Veta Virtual Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong Customer Service

Exceptional Call Management

Areas for Improvement in Multilingual Services

Effective Project Management

Quick Adaptability

Professionalism and Reliability

Reviews mentioning:

Veta Virtual Reviews

Call Center & Customer Service Outsourcing for Software Co

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Call Center Services for Law Firm

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Call Center Services for Estate Planning Law Firm

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