A Dedicated Front Desk and Operations Partner

Veta Virtual is a human-centred operations partner providing Canada and United States clients with specialized Remote Talent placements, Workflow Engineering, and Virtual Front Desk support, perfect for growing businesses that need reliable, scalable support without the overhead of traditional hiring. We operate as a structured extension of your organization, supporting daily operations, protecting revenue-critical conversations, and creating consistent workflows that scale with your business.

Min project size
$1,000+
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Toronto, Canada
Year founded
Founded 2020

Service Lines

Recruitment Process Outsourcing: 34%
AI Development: 33%
Customer Service Outsourcing: 33%

Select Focus Area

AI Expertise

AI Recommendation Systems: 50%
Chatbots & Conversational AI: 50%

Industries

Legal: 40%
Financial services: 15%
Medical: 15%
Other industries: 15%
Advertising & marketing: 5%
Business services: 5%
Real estate: 5%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

Customer Service Outsourcing

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate Undisclosed

Rating for cost 4.9 /5

What Clients Have Said

Veta Virtual offers competitive pricing and good value for cost, with clients noting affordability and alignment with budgets. They provide flexible services, including call handling and appointment scheduling, which enhance client engagement without the need for in-house staff.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 48 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Veta Virtual Review Insights

Overall Review Rating

5.0

Quality 4.9
Schedule 4.9
Cost 4.9
Willing to Refer 5.0

Top Mentions

Review Highlights

Positive Client Feedback and Results

The company consistently receives positive feedback from clients, with measurable outcomes such as increased business efficiency, higher client engagement, and improved customer service. Their services contribute to client growth and operational success.
Cost-Effective Solutions

Many clients highlight the cost-effectiveness of Veta Virtual's services, which offer competitive pricing without compromising on quality. This makes them an attractive option for businesses seeking value for money in outsourced services.
Exceptional Project Management

Clients commend Veta Virtual for their exceptional project management skills, characterized by clear communication, timely delivery, and adaptability to client needs. The team's responsiveness and proactive approach contribute to seamless operations and client satisfaction.
Professional and Personable Service

Veta Virtual is praised for their professional and personable service, with team members taking a genuine interest in client success. Their attention to detail and commitment to providing a tailored experience stand out, enhancing the client relationship.
Areas for Improvement: Bilingual Services

While clients are generally satisfied, some suggest the addition of bilingual receptionists, particularly in languages like French and Chinese, to better serve diverse client bases and enhance the inclusivity of their services.
Reliable Call Management

Veta Virtual consistently delivers reliable call management services, ensuring calls are answered promptly, messages are relayed accurately, and client inquiries are handled efficiently. Their services improve client communication and reduce missed calls, leading to increased client satisfaction.

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Veta Virtual Reviews

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Email Marketing Event Management Event Marketing
Virtual Event Management
Confidential
February 2026

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Veta Virtual asked us questions we wouldn't have thought to ask ourselves, which made this a much better event."

Mar 7, 2026

Partner, Real Estate Company

Anonymous

Real estate
Atlanta, Georgia
1-10 Employees
Online Review
Verified

Veta Virtual provided virtual event management for a real estate company. The team hosted the event to kickstart the client's marketing, prepared collateral, created email campaigns, and provided support.

Thanks to Veta Virtual's work, the client received excellent feedback from attendees on the professionalism of the event. The team ensured that everything went according to plan and was helpful and communicative throughout the process. Veta Virtual asked questions that improved the event.

BACKGROUND

Introduce your business and what you do there.

Anonymous

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Veta Virtual?

We needed help hosting a virtual event to kickstart a marketing push for the year.

SOLUTION

What was the scope of their involvement?

Veta Virtual prepared marketing collateral for us, white-labeled registration links, created email campaigns, and provided technical support. Overall, they handled nearly every aspect of the event hosting process.

What is the team composition?

We worked with 2–5 teammates from Veta Virtual.

How did you come to work with Veta Virtual?

Veta Virtual was referred to me. I chose them over other options because their relationship-driven approach, expertise, and strong offering.

What is the status of this engagement?

We worked together in February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received great feedback from attendees on the professionalism of the event. Veta Virtual played a big role in making it all come to life.

How did Veta Virtual perform from a project management standpoint?

They were helpful, communicative, and true partners. Everything went according to plan. We mainly communicated through virtual meetings.

What did you find most impressive about them?

Veta Virtual asked us questions we wouldn't have thought to ask ourselves, which made this a much better event.

Are there any areas they could improve?

No, there weren't any.

RATINGS

5.0

Call Center Services
Answering services Virtual receptionist
Confidential
Jan. 2024 - Sep. 2025

4.5

Quality: 4.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"Veta Virtual's responsiveness was impressive."

Sep 29, 2025

Owner, Law Office of Victor Esh

James Esh

Legal
Corpus Christi, Texas
1-10 Employees
Online Review
Verified

A law firm hired Veta Virtual for call center services. The team managed the client's incoming calls and made a few outbound calls.

Veta Virtual's call management services were consistent and effective. The team demonstrated impressive responsiveness throughout the engagement. Their ability to deliver on time was vital to the project's success. The partners communicated via email and phone calls.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Veta Virtual?

We needed help with call management.

SOLUTION

What was the scope of their involvement?

Veta Virtual handled our call management's day-to-day operations. The team managed our incoming calls primarily, and they also made a few outbound calls.

What is the team composition?

We worked with an unknown number of teammates from Veta Virtual.

How did you come to work with Veta Virtual?

We chose Veta Virtual for their price point, responsiveness, and scalability.

What is the status of this engagement?

We started working with Veta Virtual in September 2025, and our engagement ended in September 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Veta Virtual's daily call volume based on answer rate and related information to the firm was consistent.

How did Veta Virtual perform from a project management standpoint?

We communicated with Veta Virtual via email and phone.

What did you find most impressive about them?

Veta Virtual's responsiveness was impressive.

Are there any areas they could improve?

There was nothing Veta Virtual could have done better or differently during the project.

RATINGS

4.5

Call Center Services
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're very easy to work with and extremely professional."

Sep 18, 2025

Office Manager, Lake Munro LLC

Anonymous

Legal
St. Louis, Missouri
11-50 Employees
Online Review
Verified

Veta Virtual provides ongoing call center services for a law firm. The team answers customer calls, takes messages, and screens out marketing calls.

The client is pleased with Veta Virtual's services. The team has been extremely thorough in managing the client's accounts. Moreover, they take the time to fully understand the business and are always quick to respond to queries and concerns. Overall, their customer service has been top-notch.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Office Manager of Lake Munro, LLC

Describe what your company does in a single sentence.

Our company is a Legal Firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Take the burden of answering phone calls off our paralegals.
Screen out the marketing calls.
Ensure we don't miss any customer calls.

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We don't have a project. This is n/a. We simply use Veta Virtual as a receptionist that answers our phone calls and takes messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have always received prompt responses from Veta Virtual. They're very easy to work with and extremely professional.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been extremely thorough in setting up our account, managing it, checking in with us and making clients feel heard.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to learn all about our company and provide the same level of service we would provide to our customers.

Are there any areas for improvement or something Veta Virtual could have done differently?

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Answering services Phone Support Services Inbound appointment scheduling Virtual receptionist
Confidential
May 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed with their personalized attention."

Aug 26, 2025

Executive, Sarah M. Timmers, Esquire

Anonymous

Legal
North Atlanta, Georgia
1-10 Employees
Online Review
Verified

Veta Virtual provides virtual assistant services for a law firm. The team handles telephone calls, appointment scheduling, and bill collection.

Veta Virtual's services have been met with positive acclaim. The team answers calls professionally and manages scheduling and billing without any gaps. Veta Virtual's project management is exceptional, and their attention to detail is second to none. They communicate via email and a messaging app.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive at Sarah M. Timmers, Esquire

Describe what your company does in a single sentence.

Solo law firm specializing in consumer protection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Client communications.

SOLUTION

How did you find Veta Virtual?

Referral

Why did you select Veta Virtual over others?

Referred to me

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I am a solo attorney with a legal assistant. My legal assistant of several years left my small firm to work at a bigger firm and I needed someone IMMEDIATELY to assist with telephone calls, appointment scheduling and bill collecting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My clients or consultations never had any idea that I was using a virtual service. Telephone calls were answered professionally and scheduling and billing continued without any gaps.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was exceptional, kind, caring and devoted indivdual attention to my firm's needs when we needed it.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their personalized attention.

Are there any areas for improvement or something Veta Virtual could have done differently?

None that I know of.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Phone Support Services
Confidential
Oct. 2023 - Feb. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They were very responsive and proactive to our needs."

Feb 26, 2025

Customer Success Manager, Software Company

Anonymous

Other industries
Toronto, Ontario
11-50 Employees
Online Review
Verified

Veta Virtual provided call center services for a software company. The team answered sales and support calls and transferred them to the client's technical or sales team or created follow-up tickets.

Thanks to Veta Virtual's efforts, the client was able to grow and scale their company without requiring additional resources. The team was detail-oriented and followed directions with ease. Veta Virtual was responsive and proactive in addressing needs, communicating via email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Success Manager of a software company.

Describe what your company does in a single sentence.

School administration software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Triage calls
Save time on our technical support team

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Close to my geographic location
Great culture fit
Company values aligned

How many teammates from Veta Virtual were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answered sales and support calls to either transfer to technical support/sales, or create ticket for email or follow up call resolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Growth/scaling of company without requiring additional resources.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and proactive to our needs.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Detail oriented and followed directions with ease.

Are there any areas for improvement or something Veta Virtual could have done differently?

N/A

RATINGS

5.0

Call Center Services
Answering services B2C Telemarketing & telesales Inbound appointment scheduling
Confidential
Nov. 2022 - Nov. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was extremely happy with Veta Virtual's delivery."

Nov 27, 2024

Managing Partner, Ruppert Law Firm LLC

Sean Ruppert

Legal
Pittsburgh, Pennsylvania
1-10 Employees
Online Review
Verified

Veta Virtual provided call center services for a law firm. They answered incoming phone calls from existing clients and scheduled consultations for potential clients through both inbound and outbound calling.

Veta Virtual handled the client's overflowing inbound calling and made outbound calls to leads, helping the client scale their business up. The team followed the client's procedures to a T and was easy to work with. Veta Virtual's team was knowledgeable, friendly, and responsive throughout.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Ruppert Law Firm LLC

Describe what your company does in a single sentence.

We are a law firm focusing on family law issues, primarily divorce, custody, and support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Capture more potential clients
Provide better service to current clients

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Pricing fit our budget
Great culture fit
Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta answered incoming phone calls from existing clients, as well as scheduling consultations for potential clients through both inbound and outbound calling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Veta did a great job handling our overflowing inbound calling, as well as making outbound calls to leads. They followed our procedures well, and we very easy to work with. Veta made scaling my business up possible for an affordable price.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was extremely happy with Veta Virtual's delivery. Easy to work with, and able to make adjustments quickly at our request.

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

Veta's team was knowledgable, friendly, and responsive.

Are there any areas for improvement or something Veta Virtual could have done differently?

No notes, great company and great service!

RATINGS

5.0

Call Center Services
Confidential
Nov. 2020 - Nov. 2024

3.0

Quality: 3.5

Schedule: 3.0

Cost: 3.5

Willing to Refer: 3.0

"They are a dedicated team of customer service."

Nov 24, 2024

Attorney Owner, Sheila J Kelly Law Firm, LLC

Sheila Kelly

Legal
White Bear Lake, Minnesota
1-10 Employees
Online Review

Veta Virtual provides call center services for an estate planning law firm. The team answers calls, schedules appointments, and takes messages.

Veta Virtual has provided efficient and timely phone answering and correct appointment scheduling. The team communicates via email and messaging apps. Veta Virtual has a dedicated customer service team.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Attorney Owner of Sheila J Kelly Law Firm, LLC

Describe what your company does in a single sentence.

Estate Planning Legal Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Answering Phone
Scheduling Appointments

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Pricing fit our budget
Good value for cost

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Answering phone, scheduling appointments and taking messages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Efficient and timely phone answering. Efficient and correct appointment scheduling. Efficient and correct message taking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No project management

What was your primary form of communication with Veta Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

They are a dedicated team of customer service.

Are there any areas for improvement or something Veta Virtual could have done differently?

Better at ensuring the phones are answered, with few missed calls.

Better at rescheduling appointments.

RATINGS

3.0

Call Center Services
Less than $10,000
Mar. - Sep. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Their workers were thorough and responsible."

Oct 3, 2024

Manager, Poulson Law Offices

Anonymous

Legal
Cooperstown, New York
1-10 Employees
Online Review

A legal services company hired Veta Virtual to handle calls.

Veta Virtual’s work allowed the client to work without interruptions. The team took messages effectively and provided daily emails to report on the calls fielded. Overall, their resources were thorough and responsible, and the engagement was successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a manager at Poulson Law Offices

Describe what your company does in a single sentence.

Legal work

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Answer phone calls

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Beta Virtual was very helpful in taking over the burden of answering the phone while we were without a full time secretary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to work without interruptions from phone calls.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Messages were taken by Veta Virtual, and emails were sent daily with the results of the calls fielded.

What was your primary form of communication with Veta Virtual?

Virtual Meeting

What did you find most impressive or unique about this company?

Their workers were thorough and responsible.

Are there any areas for improvement or something Veta Virtual could have done differently?

Perhaps have more pricing tiers.

RATINGS

5.0

Call Center Services
Answering services Inbound appointment scheduling Virtual receptionist
Less than $10,000
Sep. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Veta Virtual's responsiveness and adaptivity to client needs are most impressive."

Apr 30, 2024

Managing Lawyer, Family Law Firm

Anonymous

Legal
Toronto, Ontario
1-10 Employees
Online Review
Verified

Veta Virtual has been hired by a family law firm to provide reception services. The team has provided the reception services virtually.

Veta Virtual has successfully followed the client's complex intake process. The team has been highly responsive and adaptive to the client's needs. Veta Virtual has maintained communication through virtual meetings, email, and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Lawyer of a family law firm

Describe what your company does in a single sentence.

We are a Family Law Firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Reception Services

SOLUTION

How did you find Veta Virtual?

Email from Veta

Why did you select Veta Virtual over others?

Pricing fit our budget
Great culture fit
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta provides virtual reception services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have followed our intake process which is complicated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes. They are very responsive.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?
Veta Virtual's responsiveness and adaptivity to client needs are most impressive.

Are there any areas for improvement or something Veta Virtual could have done differently?

No.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Answering services Phone Support Services Inbound appointment scheduling
Less than $10,000
Jan. 2023 - Apr. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their employees take pride in their job, and it shows."

Apr 9, 2024

Owner, Law Office of Mark A. Velez

Mark Velez

Legal
Torrance, California
1-10 Employees
Online Review
Verified

A criminal defense law firm hired Veta Virtual to answer and forward phone calls and provide email summaries. The team assigned resources to handle these tasks and provide customer support services.

Veta Virtual never mIssed any phone calls, and their politeness was remarkable. The team met expectations, and the virtual system they set up worked perfectly. Their resources quickly addressed the client’s needs and requests. Overall, the partnership was highly successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Law Office of Mark A. Velez

Describe what your company does in a single sentence.

This company practices criminal defense law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veta Virtual to accomplish?

Knowledgeable people
Customer service orientated
Answering

SOLUTION

How did you find Veta Virtual?

Online Search

Why did you select Veta Virtual over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Veta Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Veta Virtual answered my business phones and forwarded calls, followed by with an email summary. The staff is great. They never missed a call; they were always polite, and I am very pleased with their service. Customer service was always helpful and easy to reach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of calls answered
Minutes on the phone
Number of calls missed.

They never missed a call and were always polIte.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Setting up the virtual system was seamless and did not take much. Once in place, it worked perfect. Whenever I called for assistance, they were quick to help.

What was your primary form of communication with Veta Virtual?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Friendly employees, the owner is very nice, good culture. Their employees take pride in their job, and it shows. It was a pleasure working with their organization.

Are there any areas for improvement or something Veta Virtual could have done differently?

No area for improvement, they know exactly what they are doing.

RATINGS

5.0

"Great, could not have been a better experience."

Showing 31-40 of 64 Reviews

Locations (1)

318 Richmond ST W Toronto, Canada M5V 0B4

41 - 49

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Law Office of David L. Cello

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David Cello

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Veta Virtual

A Dedicated Front Desk and Operations Partner

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Veta Virtual Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Positive Client Feedback and Results

Cost-Effective Solutions

Exceptional Project Management

Professional and Personable Service

Areas for Improvement: Bilingual Services

Reliable Call Management

Reviews mentioning:

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