Veloce Software

BACKGROUND

I am the Deputy Director for Projects of mBank S.A.

mBank Brokerage Bureau provides comprehensive investment and brokerage services, offering access to domestic and foreign capital markets by full range of trading platforms and educational resources for investors in Poland.

OPPORTUNITY / CHALLENGE

• Building a modern, high-performance, and intuitive information/educational portal (https://www.mdm.pl/bm/komentarze) based on their proprietary V.CMS, allowing for easy content and document management.
• Ensuring full digital accessibility and aligning the website with WCAG standards (for people with disabilities and visually impaired users) based on rigorous audits.
• Creating a system for registering for in-person training sessions and online webinars, including a mechanism for conditional video display based on user consent, along with advanced Google Tag Manager analytics.
• Deploying the website using Scrum methodology, while meeting strict security standards required in the financial industry.

SOLUTION

• Online Search
• Referral

• High ratings
• Close to my geographic location
• Pricing fit our budget

6-10 Employees

We have been working continuously with Veloce since 2012. The team was responsible for the end-to-end implementation and ongoing development of the mdm.pl portal:

• System Adaptation (V.CMS): Tailoring Veloce's proprietary CMS to meet the Brokerage House's needs — enabling easy content editing, , knowledge base management, and document handling.
• Front-end & WCAG: Coding the website 1:1 against UX/UI mockups (pixel-perfect) and achieving full WCAG compliance (accessibility for visually impaired users).
• Training & Video Consent: Implementing a registration module for training sessions/webinars and a mechanism for conditional video playback based on user consents (cookies).
• Integrations & Analytics: Integrating with external systems and setting up advanced Google Tag Manager analytics. 

RESULTS & FEEDBACK

• High Scale & Performance: The https://www.mdm.pl/bm/ website consistently handles high traffic volume of around 200,000 visits per month without any drop in performance.
• Accessibility & Security: The platform successfully passed full banking security audits and digital WCAG accessibility audits.
• Long-term Stability: Our collaboration with Veloce has continued uninterrupted since 2012. The website has been continuously developed since 2019 using an agile model without disturbing the live production environment. 

We managed the project using Scrum, breaking down the work into two-week sprints. Veloce consistently delivered incremental software updates, allowing for continuous feedback, flexible scope management, and early risk mitigation. Communication was exemplary. Together, we moved through planning, mockup analysis, development, and multi-stage security and performance testing. The deployment to production went smoothly and without downtime.

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

We were most impressed by their absolute professionalism and commitment to delivering business value. Veloce is not just a team of code writers, but above all a predictable, responsible technology partner. Key differentiators include:

• Team Stability & Maturity: Working with the same experienced specialists for years builds immense trust and eliminates the need to constantly re-explain our industry's domain knowledge.
• Understanding of Regulated Industry Demands: They maintain the highest standards of security, accessibility (WCAG), and precision (pixel-perfect), which are absolute priorities in banking.
• Transparency & Speed: The name "Veloce" (fast) perfectly reflects their mindset - they work efficiently, communicate directly, and flexibly adapt to dynamic business needs while maintaining full transparency at every stage.

In the banking industry, requirements related to compliance, analytics (GTM), and privacy consents can change very dynamically. Refining unusual Business Requirement (BR) scenarios mid-development occasionally required flexibility and adjustments to time estimates. Veloce always handled these situations with full professionalism, actively seeking the best technical solutions.

BACKGROUND

Please describe your company and position.

I am the Head of B2C Telesales Team/ Product Owner of Medicover Telesales System of Medicover

Describe what your company does in a single sentence.

Medicover is one of the largest private healthcare providers in Poland, offering medical, diagnostic, and insurance services, as well as solutions supporting patient health.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veloce Software to accomplish?

• Streamline the daily workflow of the telesales team by eliminating manual tasks.
• Create a solution that can evolve alongside changing business needs.
• Design and implement a modern platform supporting insurance sales and renewals.
• Automate processes that previously required significant involvement from sales reps and administrative staff.
• Reduce policy preparation and sales turnaround time.

SOLUTION

How did you find Veloce Software?

Referral

Why did you select Veloce Software over others?

• Great culture fit
• Referred to me

How many teammates from Veloce Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with Veloce for over 15 years. As part of this project, their team was responsible for:
• Analyzing the insurance sales and renewal processes.
• Designing the solution's architecture.
• Developing a dedicated platform to handle policy sales.
• Automating processes previously handled manually by sales reps and administration.
• System development by implementing new functionalities in response to emerging business needs.
• Maintenance and ongoing solution support. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Significant acceleration of the policy preparation and sales process.
• Automation of sales and administrative processes.
• Increased operational efficiency of the telesales team.
• Ability to continuously expand the system without needing to rebuild its core architecture.
• Over 15 years of uninterrupted collaboration and continuous solution development. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in a structured and transparent manner. The Veloce team responded promptly to our business needs, proposing solutions aligned with changing requirements. Thanks to our long-term collaboration, new features were deployed smoothly while maintaining full system continuity.

What was your primary form of communication with Veloce Software?

Virtual Meeting

What did you find most impressive or unique about this company?

What we appreciate most is their approach to solving real business problems rather than just delivering software.
Key highlights include:
• Deep understanding of sales-related business processes.
• Ability to design solutions that genuinely increase work efficiency.
• Flexibility and commitment to long-term system development.
• A true partner mindset and high-quality collaboration.
The platform has enabled us to significantly streamline policy preparation and sales, making us more competitive. Another major advantage of the solution is its adaptability to further expansion as our business grows. 

Are there any areas for improvement or something Veloce Software could have done differently?

In long-term projects, business requirements naturally evolve as the organization grows. There were situations requiring scope modifications or reprioritization, but the Veloce team always approached changes flexibly, working together with us to find the best solutions.