Veloce Software

BACKGROUND

Please describe your company and position.

I am the Head of B2C Telesales Team/ Product Owner of Medicover Telesales System of Medicover

Describe what your company does in a single sentence.

Medicover is one of the largest private healthcare providers in Poland, offering medical, diagnostic, and insurance services, as well as solutions supporting patient health.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Veloce Software to accomplish?

• Streamline the daily workflow of the telesales team by eliminating manual tasks.
• Create a solution that can evolve alongside changing business needs.
• Design and implement a modern platform supporting insurance sales and renewals.
• Automate processes that previously required significant involvement from sales reps and administrative staff.
• Reduce policy preparation and sales turnaround time.

SOLUTION

How did you find Veloce Software?

Referral

Why did you select Veloce Software over others?

• Great culture fit
• Referred to me

How many teammates from Veloce Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with Veloce for over 15 years. As part of this project, their team was responsible for:
• Analyzing the insurance sales and renewal processes.
• Designing the solution's architecture.
• Developing a dedicated platform to handle policy sales.
• Automating processes previously handled manually by sales reps and administration.
• System development by implementing new functionalities in response to emerging business needs.
• Maintenance and ongoing solution support. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Significant acceleration of the policy preparation and sales process.
• Automation of sales and administrative processes.
• Increased operational efficiency of the telesales team.
• Ability to continuously expand the system without needing to rebuild its core architecture.
• Over 15 years of uninterrupted collaboration and continuous solution development. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in a structured and transparent manner. The Veloce team responded promptly to our business needs, proposing solutions aligned with changing requirements. Thanks to our long-term collaboration, new features were deployed smoothly while maintaining full system continuity.

What was your primary form of communication with Veloce Software?

Virtual Meeting

What did you find most impressive or unique about this company?

What we appreciate most is their approach to solving real business problems rather than just delivering software.
Key highlights include:
• Deep understanding of sales-related business processes.
• Ability to design solutions that genuinely increase work efficiency.
• Flexibility and commitment to long-term system development.
• A true partner mindset and high-quality collaboration.
The platform has enabled us to significantly streamline policy preparation and sales, making us more competitive. Another major advantage of the solution is its adaptability to further expansion as our business grows. 

Are there any areas for improvement or something Veloce Software could have done differently?

In long-term projects, business requirements naturally evolve as the organization grows. There were situations requiring scope modifications or reprioritization, but the Veloce team always approached changes flexibly, working together with us to find the best solutions.