Valiant

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a print business that provides a range of products from printed materials to packaged goods. We also offer online web2print, finished goods stock management, packaging, and fulfilment services. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Valiant Design?

We initially hired them to redeveloped our outdated website that was created by our team. It was time for a refresh.

SOLUTION

What was the scope of their involvement?

Valiant Design used WordPress to redesign the website. We wanted to be able to make content changes ourselves.

During the web build, it became clear that our branding and name were a bit confusing. After some analysis, we concluded that we needed to revisit our brand, so the project almost doubled in its capacity.

We stripped everything back and had a meeting with all of the stakeholders where we went over our brand and business values. We also discussed our customer base. After that initial meeting, we came back with a few ideas and started talking about names that would reflect our business.

After that, the team created several logo designs, and then we approved a new brand and name. The team created our brand identity and a range of products like workwear and stationary items with our brand on it. After that was signed off, we went back to the web build.

What is the team composition?

My main point of contact was Tina (Founder & Director). One of our managers worked with two or three others from their team.

When we had meetings, there would be a designer, a web creator, and a marketer involved. Overall, we were in direct contact with three to four people.

How did you come to work with Valiant Design?

After some research, we went to three different companies, and then had conversations. Valiant Design understood us from the start.

Through that initial contact, we started to trust them and their ideas. Eventually, after a few internal conversations, we selected Valiant Design.

How much have you invested with them?

We invested around £38,000 (approximately $47,600 USD).

What is the status of this engagement?

We started talking to Valiant Design in July 2019, and we had a soft launch for the website in December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the launch, we were tracking traffic, but as we were ramping up, we had to deal with COVID-19. As for the brand, everything has been well-received by our top customers.

How did Valiant Design perform from a project management standpoint?

From a project management standpoint, their team was well-organized. Everything was documented before meetings and during meetings. They kept us up-to-date and dealt well with a tight schedule and changing scope.

What did you find most impressive about them?

One thing that impressed me was that their team wrote copy for a brochure that went with our website launch. We didn’t change one word of copy. That showcased their understanding of our business and market.

Are there any areas they could improve?

I don’t think I would go about the project any differently, so no.

Do you have any advice for potential customers?

Make sure you tell them about you and your product. You’ll get the best out of them if they know your values. I wholeheartedly recommend Valiant Design. They’ll do an excellent job.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a manufacturer of specialized composite materials which are predominantly related to various forms of defense or protection. These materials end up in military vehicles, racing cars, and are used by clients like the National Health Service. We’ve been in business for 50 years and have around 100 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Valiant Design?

We relied on Valiant Design to build a new website for us. Our previous one was old and outdated. This was part of a wider marketing initiative to improve the company’s digital presence and build our lead generation capabilities.

SOLUTION

What was the scope of their involvement?

Valiant Design redeveloped a WordPress website from scratch. They made the platform SEO-sensitive to support us in our inbound marketing efforts. Now that the platform’s done, we’re currently adding content, like case studies, to promote our work.

What is the team composition?

We primarily worked between 3–4 people. That included Tina (CEO) and a few designers.

How did you come to work with Valiant Design?

I’d worked with Valiant at another business about two years ago. We’d been quite happy with their work, so we gave them the opportunity to pitch for this project. They ended up securing the contract.

How much have you invested with them?

We spent roughly $45,000.

What is the status of this engagement?

This project began in March 2020, and the website went live in June.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re very pleased with the outcome —the quality of the solution and the experience were both very good. The site is aesthetically very pleasing; it leaves a strong visual impression. According to feedback from clients, it conveys information more effectively and is a lot easier to navigate than our previous site.

We don’t have any strict KPIs since the site just went live, but we’ll be tracking web traffic, lead generation, and site performance.

How did Valiant Design perform from a project management standpoint?

They performed very well. They were quite supportive in the process They held productive meetings on a weekly basis. They were pretty close to hitting our costs and timeline targets — the delays were due to our need to eliminate pesky technical errors.

What did you find most impressive about them?

I’d highlight their creative vision. I had a very clear view of how I wanted to site to look. They listened to my desire, and delivered a solution that’s innovative in its use of color and imagery. They’re really able to take your vision and materialize it into a working solution.

Are there any areas they could improve?

Not particularly. I’d be nitpicking at something minor, but there were certain things that we didn’t budget for.

Do you have any advice for potential customers?

Try to give them as much information as you can about what your expectations are and what you want to achieve. Share any specific requirements early on, because they’re very good at turning your ideas into reality.

BACKGROUND

Please describe your company and position.

I am the Managing director of AAP architecture

Describe what your company does in a single sentence.

Architects

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valiant to accomplish?

• New website to celebrate employee ownership trust
• Easy to use content management system
• Reposition business to showcase experience in market

SOLUTION

How did you find Valiant?

Referral

Why did you select Valiant over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Valiant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To design and build a new website to showcase the expertise within the AAP business. Especially capturing our recent employee ownership trust position. We wanted a people first proposition that connects with our audiences. The website also has to be easy to manage to market the business and drive leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivered on all project requirements.
• Captured employee engagement and positioning.
• Resonating with target audience to support our growth in to the future

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent throughout- All clearly communicated, and delivered above and beyond

What was your primary form of communication with Valiant?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Understanding of our business.
• Commercial acumen and going the extra mile

Are there any areas for improvement or something Valiant could have done differently?

No. Everything’s been amazing

BACKGROUND

Please describe your company and position.

I am the Business Unit Director of an Electrical Components Company

Describe what your company does in a single sentence.

Electrical components

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Valiant Design to accomplish?

• Increase awareness

SOLUTION

How did you find Valiant Design?

• Referral
• Other

Why did you select Valiant Design over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Product launch marketing communications

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Email broaqdcast and social media clich throughs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely responsive

What was your primary form of communication with Valiant Design?

• Virtual Meeting

What did you find most impressive or unique about this company?

I was most pleased with their high level of expertise and professional communication.

Are there any areas for improvement or something Valiant Design could have done differently?

No