UXIS

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a company called Housecure, and I’m the lead product developer there. We’re mainly focused on the real estate agent market, and our goal is to improve the efficiency of house buying and selling, because, at the moment, one-quarter of all the offers that are accepted in the UK end up falling through. We wanted to reduce that number.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UXIS.company?

We’re a startup and needed to bootstrap our brand, which required us to develop a marketing site and design an MVP. Our goal was to make a flexible brand. We needed to make sure that the designs were professional and didn’t require too many complex elements, as we wanted to launch the website quickly.

In terms of our brand, we’re a platform-as-a-service that allows buyers and sellers to create profiles for themselves. The brand had to be strong enough to produce a whole platform and yet still have an easy-to-use interface catered to our audience.

SOLUTION

What was the scope of their involvement?

The relationship has been on and off again as our brand has expanded, allowing us to iterate at different times. After developing the marketing site and organizing our branding, UXIS.company started on the platform wireframes and then the full MVP design. I’m the development team for the company, so I implement the designs as UXIS creates them.

We recently re-engaged them with another project to build up our blogging resources as the MVP has been very thoroughly done. They made it by layering a large number of components, so if we need to adjust something, we just have to make a change to one of those templates.

What is the team composition?

I mainly work with Alexander (Founder). I’m not sure how much he delegates to his team, but he was my main point of contact.

How did you come to work with UXIS.company?

I worked with people who’d used them, so I saw a lot of their work and knew it to be exceptionally comprehensive. A lot of the other design vendors aren’t focused on how designs translate for the users or developers, but UXIS makes sure that every design element simply does its job.  

How much have you invested with them?

The total to date is around $15,000.

What is the status of this engagement?

We’ve been working together since November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The first stage was focused on launching a marketing site, but we’re not pushing people to it yet. It is showing credibility, however, as we’re displaying it to other businesses and using it to build partnerships. We don’t need a lot of partnerships at this moment, which is good, as we’d prefer to have an MVP to show them so as to truly demonstrate our product.

People have actually reached out to us and wanted to partner with us as well. Statistical metrics will come out as we finish and launch our MVP.

How did UXIS.company perform from a project management standpoint?

The project hasn’t been overly structured and complex. At the end of the day, we use Figma, which allows us to collaborate and see clearly what they’re doing, as well as provide comments. Instead of providing loads of different places to host updates, they give us everything in Figma. The quote, branding, website wireframes, and more are in Figma. We only have to check one place to find our answers.

In terms of direct communication, we’ve linked our Slack environments, but we also have Zoom calls when needed, like for small questions or demos. There can be a language barrier working with designers outside the UK due to interpretation differences. These video calls have allowed us to get around certain issues and understand each other more.

What did you find most impressive about them?

I started off as a developer before moving into product development, so I know that most designers don’t understand what goes into development and how UX systems are actually created. UXIS has a solid understanding of both development and design, however, which allows them to create designs that are easy to produce, as well as reuse and adjust. This allows the entire project to advance at a faster speed, and it gives us peace of mind that our product will be viable over a longer period of time. This is particularly helpful for startups that move through constantly changing product landscapes.

UXIS is good at bringing in the fundamentals of UX, as well as making pushing back to ensure the vision remains realistic when it needs to. I’m pragmatic, but there are times when I’m not as understanding of users as is needed because I work with technology every day. Our audience members don’t, so the product had to be accessible to them.

UXIS excels at holding me back on some of my more out-of-the-box ideas without stopping them completely. They make sure that my creativity is realized in a usable way for my audience.

Are there any areas they could improve?

I don’t think there’s anything they need to work on.

Do you have any advice for potential customers?

Often, delays are caused by vendors not having enough resources on their end. I don’t find this to be the case at all with UXIS. They don’t overburden themselves with too many projects. They just want to get the right outcome.

BACKGROUND

Please describe your company and your position there.

Found of software start up

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UXIS.company?

We used UXIS to provided UX and UI updates for our MVP

What were your goals for this project?

Our goals for the project were to improve the user flow, aesthetics and add some features to an MVP.

SOLUTION

How did you select UXIS.company?

We reviewed over 20 different agencies on Clutch as well as a large number of freelancers. I set out criteria such as experience, credentials, language barrier, knowledge of UX/UI and cost.

I interviewed a large number of these 20 over video chat to see if they would be a good fit based on the criteria set out above. UXIS kept making it through the list until there were only 2 agencies left.

We decided to go with UXIS due to the fact their credentials looked really strong and the CEO really pushes UX and research to understand the user before getting in to design work. This was really important to us.

Describe the project in detail.

We have an existing MVP that we've built. The user flow works quite well, and we have had comments that people like its simplicity. We know the user interface needed updating though.

We demoed this to UXIS and asked them how they would go about doing the work. The broke down the work in to Research phase, Structuring phase, Prototyping phase and then finally Design phase.

• During Research: UXIS went through our user research in detail extracting salient points and performing competitor research.
• In Structuring: UXIS, took this data and interviews with me to distil information in to a concept map, create strong user personas, build a full and very detailed customer journey map and create user cases and flows.
• In prototyping: UXIS built very impressive wireframes/prototypes
• In the design phase: UXIS detailed out these designs with UI design, a very comprehensive design kit and guidelines for our developers.

What was the team composition?

I worked exclusively with Oleksandr the CEO of UXIS, but I believe he had another team member he worked with to iterate and detail the designs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

No outcomes yet as UXIS has just finished the work and we've just started building these.

How effective was the workflow between your team and theirs?

Workflow was very good. UXIS uses Figma and everything was broken down on here, including what we'd agreed in terms of timeline, including hours they would work on each section. All the outputs lived in Figma in individual sections.

I was given a link and was able to jump in at any point to see what was going on live and who was working in the file. So I was always able to go back to a bit of research, or point to a persona or a section on a journey map.

It was also really helpful for me to comment on designs or for UXIS to ask questions. I'd receive an email and could respond directly. It worked very well and was very productive for us.

What did you find most impressive about this company?

I have six years of experience working in software teams as a product manager and Oleksandr (CEO of UXIS) is one of the most impressive UX designers I've worked with.

His knowledge of UX principles, research methods, branding, marketing and attention to detail and work ethic is seriously impressive. What we received surpassed my expectations and I am really very glad we went with UXIS.

Are there any areas for improvement?

There was a bit of a language barrier but as most communication was handled over Figma, emails etc it wasn't a problem If UXIS is in your shortlist and the language barrier scares you, don't let it. The quality of work will speak for itself.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup organization. Our company is making a privacy-centered chat application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UXIS.Company?

We’re looking to outsource a team that could handle our UI/UX design and development. Our company is redesigning our platform based on the feedback of our users, adding new functionalities to make it more user-friendly. The previous agency that we worked with only handled the design so, this time, we wanted to work with a full UI/UX design team.

SOLUTION

What was the scope of their involvement?

UXIS.Company was tasked to take our existing app and analyze the issues regarding its UI/UX design and user flows. The team identified any functionalities that didn’t quite fit with our platform’s design. They used Stigma for the graphical aspect of the project.

What is the team composition?

We worked with two people from UXIS.Company.

How did you come to work with UXIS.Company?

One of my partners found UXIS.Company through Behance. They had a portfolio that we liked because it was a similar analysis on another chat app that was similar to ours. We liked their work there so we decided to contact them for the project.

How much have you invested with them?

We invested just under $6,000.

What is the status of this engagement?

The engagement ran through September—October 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any full metrics yet since we’ve only finished the design aspect and we’re still working on the app’s coding. As for anecdotal feedback, we’re having our team of around 200 beta testers try out the design so that’s still pending. But in terms of deliverables, UXIS.Company definitely delivered what they promised and what we needed.

How did UXIS.Company perform from a project management standpoint?

The team was very good with their communication and project management. UXIS.Company was upfront with the scope of the project, timeframe, and cost.

What did you find most impressive about them?

We were impressed with UXIS.Company’s organization skills — how they set their timelines and made estimates.

Are there any areas they could improve?

I don’t have negative criticisms for their team. I was satisfied with the work that they’ve put in. 

Do you have any advice for potential customers?

Know your requirements ahead of time. That was our problem because the functionalities were new to us and we didn’t give them clear guidelines. This isn’t a fault on their end but if we could’ve given them the precise guidelines, they could’ve done the job quicker.

BACKGROUND

Please describe your company and your position there.

Out company specialises in affiliate marketing. To be more specific, we like to choose a niche market and create value content in order to rank higher for SEO. We look at things long term.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UXIS.company?

For an end to end solution to research, design and create UI for two websites. One of the website is a very complicated website, that required a lot of thought in order to simplify it to the user.

What were your goals for this project?

Our goals were to work with a professional UI designer to crack how to bring this application to the end user so it's simple and easy to use.

SOLUTION

How did you select UXIS.company?

Based on more than 10,000 reviews online.

Describe the project in detail.

There were two projects. Both projects involved creating UI/ UX and design websites. Both websites are affiliate websites. The jobs included logo design, branding, researching user flow from competitors, prototyping and finally putting it all together into design.

What was the team composition?

We worked only with Oleks. We submitted our requests to him. He was very responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We haven't launched the websites yet, so we cannot share the outcome. We've shared the outcome with family and friends and unanimously they said that it was a beautiful outcome.

How effective was the workflow between your team and theirs?

The supplier is very responsive. We chatted on whatsapp and we always got a response within 4 hours. The supplier also divides the work up so the phases are very clear.

What did you find most impressive about this company?

1. The level of detail in every phase.
2. They really cared.
3. The value for money.

Are there any areas for improvement?

Not that I can see.

BACKGROUND

Please describe your company and your position there.

I am the Managing Partner for a tech startup located in Baku, Azerbaijan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UXIS.company?

Fintech has been very popular in Azerbaijan in recent years. Digital wallets and online payment apps are attracting more users with the convenience it brings to users. Thus, we decided to develop our own app and looked for a designer who will help with the user experience.

What were your goals for this project?

We decided to dive into the market with a better alternative. Nowadays, its difficult to bring novelty in the fin-tech, thus the only way we could compete in the market was to develop a product with better user experience.

SOLUTION

How did you select this vendor?

We conducted online research to identify markets with extensive use of digital wallets Eastern Europe, India and South East Asia. Because of the proximity, experience with digital wallets and ease of communication we narrowed down the research to Ukraine, Belarus and Russia.

Then we went through designer profiles in Behance and shortlisted 20 candidates to choose from. We conducted online interviews and put forward deliverables to find the right fit.

Describe the project in detail.

Once we agreed on deliverables and signed a contract the vendor came back with a detailed project plan and the timeline.

We collaborated on market research and analysis of the competition. Based on the data that we gathered during the research vendor created user personas and determined the user flows.

The project was delivered in phases where vendor provided the wireframes and a clickable prototype upon completion of the UX process.

What was the team composition?

We had the privilege to work with a UI/UX designer who was very responsive and supported us throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We managed to design a product which for us looks better in terms of user experience compared to alternatives in the Azerbaijani market.

How effective was the workflow between your team and theirs?

We never lost track of where we are during the design stages of the project thanks to vendors' planning, reporting and communication skills. We had weekly Skype meetings to see what's been done and to plan the next move.

What did you find most impressive about this company?

The vendor has shown tremendous self-motivation and dedication to our needs; always willing to go extra mile for us.

Are there any areas for improvement?

We really enjoyed our run with the vendor.

BACKGROUND

Please describe your company and your position there.

Whatsper helps sales / CS teams to be more productive by managing all their client Whatsapp conversations from a centralized hub, with CRM like features.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UXIS.company?

For creating the UX/UI of our product.

What were your goals for this project?

The goals were creating a super easy to use platform that will enables businesses to add Superpowers to their WhatsApp.

SOLUTION

How did you select this vendor?

Via Behance

Describe the project and the services they provided in detail.

He created for us all the product's mock ups and the design. He helped us to think about logic for new features and was very creative. The features were : Connecting WhatsApp to a CRM, saving media and messages in a click, quick replies, labeling conversations with tags, add notes and many more!

What was the team composition?

He worked by himself.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We were very satisfied with the results, showed it to a lot of customers and received amazing comments - both for the functionality and for the design.

How was project management arranged and how effective was it?

My CTO was in connection directly with him. They communicated via WhatsApp which was very easy to chat. He was very responsive and delivered very fast.

What did you find most impressive about this company?

We were impressed by his professionalism, his creative mind, and his cooperation. He is one of the best UI/UX designers we've worked with in our career.

Are there any areas for improvement?

NO.

BACKGROUND

Please describe your company and your position there.

I am IT Director at Clarity Testing Services Inc. Clarity Testing Services is providing high quality onsite testing services to comply with Federal DOT Drug and Alcohol Testing Regulations:

• DOT Physicals
• Respirator Medical Clearance and Certification Exams
• Respirator Fit Testing
• OSHA Lead surveillance
• Firefighter Physicals
• Corporate Health Screenings
• Vaccine Administration Programs
• Hearing Conservation Programs, and more

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UXIS.company?

UXIS.company was hired for designing in-house application to process our clients test results and for infosec awareness training for our company employees.

What were your goals for this project?

The goal was to create a user-friendly interface application that can be used in-house only for the company needs—processing data and employees infosec training.

SOLUTION

How did you select this vendor?

It was highly recommended by a friend

Describe the project in detail.

The application was created for entering data into database, organizing it, processing, and sending results to the client. Also, part of the application is used for Information security training of the company employees.

The project had the following stages:

• Design
• Front-end
• Back-end
• Dtabase connection
• Users
• Training
• Going live

What was the team composition?

• IT Director
• Project manager
• Designer
• Programmers
• Network administrator
• Database administrator
• Testers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed by the deadline. As planned, it's a well-build application for all type of browsers and Windows platforms, user-friendly, fast and completely satisfying the company needs that it was build for.

How effective was the workflow between your team and theirs?

It was a real pleasure to work with their team. All conference calls were carried on time, never any delays or false promises, all questions straight to the point and total understanding of specs and details. Very fair pricing as well.

What did you find most impressive about this company?

I was impressed by the accuracy in everything - from conducting meetings to the last detail in designing images. The guys are working fast and very organized.

Are there any areas for improvement?

Can't think of any.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of an information technology company

Describe what your company does in a single sentence.

Ou company is an FP&A solution designed for startup founders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXIS.company to accomplish?

• We wanted to receive a professional design consultant to increase specific metrics in our product.

SOLUTION

How did you find UXIS.company?

Referral

Why did you select UXIS.company over others?

Referred to me

How many teammates from UXIS.company were assigned to this project?

We communicated with Oleksandr only.

Describe the scope of work in detail. Please include a summary of key deliverables.

They conducted a UX audit of our product, defined gaps, and provided suggestions for how we can improve it in terms of design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Oleksandr provided valid painpoints that our product has, and we agreed with most of them. Inside the team, we defined what we should implement and change from what he proposed. Not measured it with specific metrics yet.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the results even faster than was agreed upon. They provided a visual solution in a clear way, although there was no such agreement. We received more than we expected, and it surprised us very pleasantly.

What was your primary form of communication with UXIS.company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We received more than expected. Very kind communication.

Are there any areas for improvement or something UXIS.company could have done differently?

Not sure that I wanted to say something here.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Specialist of Folderly

Describe what your company does in a single sentence.

Folderly offers a one-stop-shop solution that covers all aspects of email deliverability. Boost your inbox rate, analyze email content, and maintain mailbox health - all in one platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXIS.company to accomplish?

• We hire them to make UX/UI redesign of our web app.

SOLUTION

How did you find UXIS.company?

Behance

Why did you select UXIS.company over others?

• Good value for cost
• Referred to me

How many teammates from UXIS.company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I was not initiated into the detailed scope of work. The results impressed my team as I know that after the work was delivered, they decided to significantly change the product structure according to the new design that UXIS provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our team, together with UXIS defined KPIs that need to be achieved. We measured customer satisfaction rate and conducted user surveys about new design. The results were significantly positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My team was very satisfied after working with UXIS. The design process and deliverables are very professional.

What was your primary form of communication with UXIS.company?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their approach to the design process is very detailed. UX knowledge.

Are there any areas for improvement or something UXIS.company could have done differently?

My team found no negative points out.

BACKGROUND

Please describe your company and your position there.

Co-founder of healthtech company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UXIS.company?

UI/UX design for website.

SOLUTION

How did you select this vendor?

Recommended by a partner.

Describe the project in detail and walk through the stages of the project.

MVP UI/UX/Web design for a healthtech startup.

How many resources from the vendor's team worked with you, and what were their positions?

Just him.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were extremely pleased with the deliverables of the project.

How effective was the workflow between your team and theirs?

Oleksandr was very easy to communicate with and everything was delivered on time.

What did you find most impressive or unique about this company?

Level of research and execution was very impressive.

Are there any areas for improvement or something they could have done differently?

n/a