Upscale Solution is a Microsoft Dynamics consulting and digital transformation company specializing in Dynamics 365 Business Central, Dynamics NAV, Dynamics 365 CRM, Finance & Operations (F&O), Power BI, Power Apps, and Power Automate.
We help organizations streamline operations, improve financial visibility, automate business processes, and accelerate growth through modern Microsoft business applications and cloud technologies.
With over 20 years of experience in the Microsoft Dynamics ecosystem, our team combines deep functional expertise with technical excellence to deliver successful implementations, upgrades, integrations, customizations, and ongoing support services.
Our Core Services
• Dynamics 365 Business Central Implementation & Consulting • Microsoft Dynamics NAV Upgrades & Migrations • Dynamics 365 Finance & Operations (F&O) Consulting • Dynamics 365 CRM Implementation & Customization • ERP Assessment, Solution Architecture & Project Management • AL Development & Custom Extensions for Business Central • Data Migration & System Modernization • Shopify, 3PL, eCommerce & Third-Party Integrations • Inventory, Finance, Sales & Supply Chain Optimization • Go-Live, Hypercare & Managed Support Services
Microsoft Power Platform Services
• Power BI Dashboards & Executive Reporting • Power Apps Development • Power Automate Workflow Automation • Business Process Digitization • Data Analytics & Business Intelligence Solutions
Industry Experience
We have successfully delivered projects across:
• Retail & eCommerce • Manufacturing • Distribution & Supply Chain • Construction • Professional Services • Financial & Accounting Services • Software & Technology Companies
Our experience ranges from end-to-end ERP implementations and global upgrades to complex integrations, inventory reconciliation projects, business process automation, and enterprise application modernization.
UPSCALE SOLUTION is noted for providing good value for cost, with clients highlighting their responsive support and effective project management. Specific project costs are not disclosed, but their pricing is considered budget-friendly by multiple clients.
UPSCALE SOLUTION has demonstrated expertise in integrating ERP systems with CRM, adding management modules, and creating automated workflows and reports, effectively enhancing operational efficiency for clients.
Excellent Technical Knowledge
UPSCALE SOLUTION is praised for their impressive technical knowledge, which clients find crucial in addressing complex system requirements and delivering customized solutions.
Strong Microsoft Dynamics 365 Support
Clients commend UPSCALE SOLUTION for their ongoing support and customizations in Microsoft Dynamics 365, including functional consulting and API connections, which have evolved into long-term partnerships.
Successful Project Management
Clients report successful project management, with effective communication through virtual meetings and emails, leading to positive outcomes in complex IT projects.
Responsive and Timely Service
Reviews highlight UPSCALE SOLUTION's impressive responsiveness and adherence to project timelines, often exceeding client expectations by suggesting sophisticated solutions beyond the initial scope.
Need for Improved Technical Documentation
One area for improvement noted is the need for better technical documentation and more proactive monitoring to prevent system breaks, highlighting a potential area for development.
ERP Consulting & SI for Patented Materials Development Co
ERP Consulting and SI
Other ERP
Confidential
Aug. 2020 - Ongoing
4.5
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"UPSCALE SOLUTION's technical knowledge is impressive."
Sep 29, 2026
Director, Okeanos Group LLC
Anonymous
Verified
Other industries
Miami, Florida
51-200 Employees
Online Review
Verified
UPSCALE SOLUTION provides ERP development for a patented materials development company. The team has connected the system with the CRM, added a management module, created workflows, and developed reports.
The client has received excellent end-user feedback, closed support tickets, and rolled out and validated new features. UPSCALE SOLUTION closes all tickets within a week and releases about one new feature per month. Their team is open, accommodating, and highly knowledgeable.
BACKGROUND
Introduce your business and what you do there.
I’m a director at Okeanos Group LLC. We develop patented materials that replace much of the plastic in packaging and products with calcicarbonate, helping companies reduce plastic use and carbon emissions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UPSCALE SOLUTION to accomplish for your business?
We needed help managing, customizing, and developing the ERP system we use internally.
SOLUTION
What was the scope of their involvement?
UPSCALE SOLUTION is responsible for setting up, configuring, and customizing the system in accordance with end users' needs. The team also develops solutions for problems we have, creates and deploys new features, and provides end user support while maintaining excellent operational level service.As for specific features, UPSCALE SOLUTION has connected the system with our CRM, added a quality management module, created automated workflows for internal and external communications, and developed reports.
What is the team composition?
We work with 2–5 teammates from UPSCALE SOLUTION.
How did you come to work with UPSCALE SOLUTION?
We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.
What is the status of this engagement?
We started working together in August 2020, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve received excellent end user feedback, closed support tickets, and rolled out and validated new features. UPSCALE SOLUTION closes all tickets within a week, and they release about one new feature per month.
How did UPSCALE SOLUTION perform from a project management standpoint?
We’ve discussed and agreed on a methodology that works for us. As with every trial and error process, there have been some misalignments, but UPSCALE SOLUTION’s team members are very open and accommodating to work with my preferences. We communicate via virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
UPSCALE SOLUTION’s technical knowledge is impressive.
Are there any areas they could improve?
They could improve their technical documentation and proactive monitoring of breaks.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
ERP Consulting & SI for Bicycles E-Commerce Company
ERP Consulting and SI
ERP ImplementationMicrosoft Dynamics ERP
Confidential
Sep. 2025 - Feb. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"It was one of the most successful IT projects we worked on."
Aug 27, 2026
CFO, Bicycles E-Commerce Company
Anonymous
Verified
eCommerce
New York, United States
11-50 Employees
Online Review
Verified
UPSCALE SOLUTION implemented Microsoft Dynamics 365 Business Central for a bicycles e-commerce store and connected it to their Shopify sites. The team used out-of-the-box features and built custom solutions.
UPSCALE SOLUTION delivered running systems that improved the client's operations. The team provided a seamless experience and was responsive and personable. UPSCALE SOLUTION's project management was successful, and the client communicated with them via virtual meetings, emails, and messaging apps.
BACKGROUND
Introduce your business and what you do there.
I’m the CFO of an e-commerce company that designs and sells low-maintenance, high-quality bicycles and accessories for adults and children. We focus on ease of use and durability with innovative, rust-proof, and grease-free components.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with UPSCALE SOLUTION?
We needed help implementing Microsoft Dynamics 365 Business Central (BC) and Shopify connectors.
SOLUTION
What was the scope of their involvement?
UPSCALE SOLUTION implemented Microsoft Dynamics 365 BC and connected it to our frontend stores in Shopify. The team used the out-of-the-box features when available and customized and built all the requirements that weren’t available. UPSCALE SOLUTION also helped us automate processes when possible. The team customized and built parts related to sales orders and inventory sync between Shopify and Microsoft Dynamics 365 BC.
What is the team composition?
We worked with 2–5 teammates from UPSCALE SOLUTION.
How did you come to work with UPSCALE SOLUTION?
UPSCALE SOLUTION was referred to me. I chose them over other options because they had high ratings and good value for the cost.
What is the status of this engagement?
We worked together from September 2025–February 2026.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
UPSCALE SOLUTION delivered running systems. The project improved the way we operated. We now worked on a web-based application that easily connected with AI.
How did UPSCALE SOLUTION perform from a project management standpoint?
UPSCALE SOLUTION’s project management was successful. It was one of the most successful IT projects we worked on. We communicated via virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
UPSCALE SOLUTION’s availability when needed was impressive. The team was responsive and nice to talk to.
Are there any areas they could improve?
I didn’t think there was anything they could improve on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Accounting & ERP Consulting for Beverage Accessories Company
API DevelopmentAccountingERP Consulting and SI
Microsoft Dynamics ERPFinancial Accounting
$50,000 to $199,999
Aug. 2021 - Aug. 2026
4.5
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"Their responsiveness and project completion timelines were impressive."
Aug 27, 2026
Director of Operations, Puffin Drinkwear
Alex Gilmore
Verified
Manufacturing
Bend, Oregon
1-10 Employees
Online Review
Verified
A beverage accessories company hired UPSCALE SOLUTION for Microsoft Dynamics 365 Business Central support. The team provided functional consulting, customizations, integrations, and bookkeeping support.
UPSCALE SOLUTION provided continuous support for over five years, and the engagement grew into a long-term partnership. The team was incredibly responsive and went beyond the client's request to suggest better, more sophisticated solutions. Moreover, they delivered work on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Operations of Puffin Drinkwear
Describe what your company does in a single sentence.
We manufacture Coozies for beverages
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UPSCALE SOLUTION to accomplish?
Provide ongoing Microsoft Dynamics 365 Business Central support covering functional consulting, bookkeeping, customizations, integrations, troubleshooting, and continuous improvements to support the company's evolving business needs.
SOLUTION
How did you find UPSCALE SOLUTION?
Other
Why did you select UPSCALE SOLUTION over others?
Good value for cost
How many teammates from UPSCALE SOLUTION were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Upscale Solutions has built all our customization within D365, built out API connections with our partners, and assisted with accounting
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Over 5 years of continuous Business Central support, covering functional consulting, bookkeeping, customizations, integrations, troubleshooting, and ongoing improvements. The engagement has grown into a long-term Business Central support partnership.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they have alwasy been incredibly responsive and and have gone beyond the ask to suggest better more sophisticated solutions
What was your primary form of communication with UPSCALE SOLUTION?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their responsiveness and project completion timelines were impressive.
Are there any areas for improvement or something UPSCALE SOLUTION could have done differently?
Not that I am aware of
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
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3 Reviews
Our Story
Upscale Solution is a Microsoft Dynamics 365 consulting team specializing in Business Central ERP and Dynamics 365 CRM. Our leadership brings five years of experience working as an international vendor with Microsoft, collaborating with Business Central development and test teams on feature development and bug resolution, including several months working onsite with Microsoft in Denmark. We support customers across implementation, customizat
Meet the Team
Rahul ChaddhaFounder & Microsoft Dynamics 365 Consultant
Rahul Chaddha leads Upscale Solution's Microsoft Dynamics 365 consulting engagements, with a focus on Business Central ERP and Dynamics 365 CRM. He works with customers across requirements analysis, solution design, implementation, customization, int
What Sets Us Apart
Deep MS Dynamics 365 Business Central Expertise
We bring five years of experience working as an international vendor with Microsoft on Dynamics 365 Business Central, collaborating with Microsoft's development and test teams on feature development, testing, and bug resolution. Our team also worked onsite with Microsoft in Denmark for several month
End-to-End Project Delivery
We support customers throughout the project lifecycle, from requirements and solution design through configuration, development, data migration, UAT, go-live and post-go-live support.
Business-Focused Dynamics Consulting
We combine functional and technical expertise to translate business requirements into practical Dynamics 365 ERP and CRM solutions across finance, supply chain, sales, inventory, customer management and related processes.
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