Upscale Solution is a Microsoft Dynamics consulting and digital transformation company specializing in Dynamics 365 Business Central, Dynamics NAV, Dynamics 365 CRM, Finance & Operations (F&O), Power BI, Power Apps, and Power Automate.
We help organizations streamline operations, improve financial visibility, automate business processes, and accelerate growth through modern Microsoft business applications and cloud technologies.
With over 20 years of experience in the Microsoft Dynamics ecosystem, our team combines deep functional expertise with technical excellence to deliver successful implementations, upgrades, integrations, customizations, and ongoing support services.
Our Core Services
• Dynamics 365 Business Central Implementation & Consulting • Microsoft Dynamics NAV Upgrades & Migrations • Dynamics 365 Finance & Operations (F&O) Consulting • Dynamics 365 CRM Implementation & Customization • ERP Assessment, Solution Architecture & Project Management • AL Development & Custom Extensions for Business Central • Data Migration & System Modernization • Shopify, 3PL, eCommerce & Third-Party Integrations • Inventory, Finance, Sales & Supply Chain Optimization • Go-Live, Hypercare & Managed Support Services
Microsoft Power Platform Services
• Power BI Dashboards & Executive Reporting • Power Apps Development • Power Automate Workflow Automation • Business Process Digitization • Data Analytics & Business Intelligence Solutions
Industry Experience
We have successfully delivered projects across:
• Retail & eCommerce • Manufacturing • Distribution & Supply Chain • Construction • Professional Services • Financial & Accounting Services • Software & Technology Companies
Our experience ranges from end-to-end ERP implementations and global upgrades to complex integrations, inventory reconciliation projects, business process automation, and enterprise application modernization.
UPSCALE SOLUTION is recognized for providing good value for cost in their services, particularly in Microsoft Dynamics 365 support and implementation. Clients appreciate their responsiveness and effective project management, which contributes to a long-term partnership and successful project outcomes.
ERP Consulting & SI for Bicycles E-Commerce Company
ERP Consulting and SI
ERP ImplementationMicrosoft Dynamics ERP
Confidential
Sep. 2025 - Feb. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"It was one of the most successful IT projects we worked on."
Aug 27, 2026
CFO, Bicycles E-Commerce Company
Anonymous
Verified
eCommerce
New York, United States
11-50 Employees
Online Review
Verified
UPSCALE SOLUTION implemented Microsoft Dynamics 365 Business Central for a bicycles e-commerce store and connected it to their Shopify sites. The team used out-of-the-box features and built custom solutions.
UPSCALE SOLUTION delivered running systems that improved the client's operations. The team provided a seamless experience and was responsive and personable. UPSCALE SOLUTION's project management was successful, and the client communicated with them via virtual meetings, emails, and messaging apps.
BACKGROUND
Introduce your business and what you do there.
I’m the CFO of an e-commerce company that designs and sells low-maintenance, high-quality bicycles and accessories for adults and children. We focus on ease of use and durability with innovative, rust-proof, and grease-free components.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with UPSCALE SOLUTION?
We needed help implementing Microsoft Dynamics 365 Business Central (BC) and Shopify connectors.
SOLUTION
What was the scope of their involvement?
UPSCALE SOLUTION implemented Microsoft Dynamics 365 BC and connected it to our frontend stores in Shopify. The team used the out-of-the-box features when available and customized and built all the requirements that weren’t available. UPSCALE SOLUTION also helped us automate processes when possible. The team customized and built parts related to sales orders and inventory sync between Shopify and Microsoft Dynamics 365 BC.
What is the team composition?
We worked with 2–5 teammates from UPSCALE SOLUTION.
How did you come to work with UPSCALE SOLUTION?
UPSCALE SOLUTION was referred to me. I chose them over other options because they had high ratings and good value for the cost.
What is the status of this engagement?
We worked together from September 2025–February 2026.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
UPSCALE SOLUTION delivered running systems. The project improved the way we operated. We now worked on a web-based application that easily connected with AI.
How did UPSCALE SOLUTION perform from a project management standpoint?
UPSCALE SOLUTION’s project management was successful. It was one of the most successful IT projects we worked on. We communicated via virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
UPSCALE SOLUTION’s availability when needed was impressive. The team was responsive and nice to talk to.
Are there any areas they could improve?
I didn’t think there was anything they could improve on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Accounting & ERP Consulting for Beverage Accessories Company
API DevelopmentAccountingERP Consulting and SI
Microsoft Dynamics ERPFinancial Accounting
$50,000 to $199,999
Aug. 2021 - Aug. 2026
4.5
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"Their responsiveness and project completion timelines were impressive."
Aug 27, 2026
Director of Operations, Puffin Drinkwear
Alex Gilmore
Verified
Manufacturing
Bend, Oregon
1-10 Employees
Online Review
Verified
A beverage accessories company hired UPSCALE SOLUTION for Microsoft Dynamics 365 Business Central support. The team provided functional consulting, customizations, integrations, and bookkeeping support.
UPSCALE SOLUTION provided continuous support for over five years, and the engagement grew into a long-term partnership. The team was incredibly responsive and went beyond the client's request to suggest better, more sophisticated solutions. Moreover, they delivered work on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Operations of Puffin Drinkwear
Describe what your company does in a single sentence.
We manufacture Coozies for beverages
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UPSCALE SOLUTION to accomplish?
Provide ongoing Microsoft Dynamics 365 Business Central support covering functional consulting, bookkeeping, customizations, integrations, troubleshooting, and continuous improvements to support the company's evolving business needs.
SOLUTION
How did you find UPSCALE SOLUTION?
Other
Why did you select UPSCALE SOLUTION over others?
Good value for cost
How many teammates from UPSCALE SOLUTION were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Upscale Solutions has built all our customization within D365, built out API connections with our partners, and assisted with accounting
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Over 5 years of continuous Business Central support, covering functional consulting, bookkeeping, customizations, integrations, troubleshooting, and ongoing improvements. The engagement has grown into a long-term Business Central support partnership.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they have alwasy been incredibly responsive and and have gone beyond the ask to suggest better more sophisticated solutions
What was your primary form of communication with UPSCALE SOLUTION?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their responsiveness and project completion timelines were impressive.
Are there any areas for improvement or something UPSCALE SOLUTION could have done differently?
Not that I am aware of
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
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2 Reviews
Our Story
Upscale Solution is a Microsoft Dynamics 365 consulting team specializing in Business Central ERP and Dynamics 365 CRM. Our leadership brings five years of experience working as an international vendor with Microsoft, collaborating with Business Central development and test teams on feature development and bug resolution, including several months working onsite with Microsoft in Denmark. We support customers across implementation, customizat
Meet the Team
Rahul ChaddhaFounder & Microsoft Dynamics 365 Consultant
Rahul Chaddha leads Upscale Solution's Microsoft Dynamics 365 consulting engagements, with a focus on Business Central ERP and Dynamics 365 CRM. He works with customers across requirements analysis, solution design, implementation, customization, int
What Sets Us Apart
Deep MS Dynamics 365 Business Central Expertise
We bring five years of experience working as an international vendor with Microsoft on Dynamics 365 Business Central, collaborating with Microsoft's development and test teams on feature development, testing, and bug resolution. Our team also worked onsite with Microsoft in Denmark for several month
End-to-End Project Delivery
We support customers throughout the project lifecycle, from requirements and solution design through configuration, development, data migration, UAT, go-live and post-go-live support.
Business-Focused Dynamics Consulting
We combine functional and technical expertise to translate business requirements into practical Dynamics 365 ERP and CRM solutions across finance, supply chain, sales, inventory, customer management and related processes.
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