Untile offers good value for cost, with clients noting that their pricing fits budgets while delivering quality outcomes. Projects ranged from $25,000 to $250,000, with teams typically comprising 2-10 employees. Clients appreciate their clear communication and timely delivery.
Some clients suggest that a more detailed upfront project scoping could prevent minor delays. This indicates an area where Untile could enhance their initial project planning and resource allocation discussions.
Proactive Problem-Solving Approach
Untile is recognized for their proactive problem-solving skills, quickly addressing issues and adapting to changing requirements. This approach ensures project continuity and client satisfaction.
Attention to Detail and Quality
Untile is praised for their meticulous attention to detail and commitment to high-quality deliverables. Clients note their dedication to ensuring that projects meet high standards, often going beyond expectations.
Adapting to Complex Requirements
Untile excels in adapting to complex requirements, handling intricate projects with ease. Their ability to manage complexity is a standout quality noted by multiple clients.
High Client Satisfaction and Repeat Business
Several clients express satisfaction with Untile’s services, leading to ongoing collaborations and repeat business. Their ability to meet or exceed expectations solidifies long-term partnerships.
Expertise in Diverse Industries
Untile's clients span various sectors, including education, media, EV manufacturing, and cryptocurrency. They successfully tailor solutions to meet industry-specific needs, showcasing their adaptability and technical proficiency.
"I always knew where we were. Everything turned out to be ahead of schedule, and we finished with some extra budget."Â
May 20, 2022
Director of Technology, Threads Styling
Jason Green
Verified
Retail
London, England
11-50 Employees
Phone Interview
Verified
Untile built out the interactive and animated elements of a design provided by another vendor. They then implemented the schema in the client's website, working out of their GitHub repository for continuity.
Finishing ahead of time and with funds to spare, Untile delivered a website that has proved useful to fundraising and awareness efforts. Internal stakeholders are pleased with the final product, as they also were with Untile's communication and transparency. They integrate deeply with clients.Â
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the director of technology at a personal shopper business. We sell luxury goods that we source from other people over social media, including Instagram, TikTok, and WhatsApp.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Untile?
Our existing resources were dedicated to other projects, and we identified a project that could be broken down into separate projects. With the kind of product development we do, we didn’t have the visual development and animation skills required to do this new project, as we mostly work on internal products for inventory and sales orders. Untile came on to provide our web design. Â
SOLUTION
What was the scope of their involvement?
We already had the designs from another vendor, and Untile helped us with the build and implementation, as well as with creating some of the interactive and animated features of the design. They filled in little pieces that were missing.
It was very important for us to work with technologies that we used internally, as we wanted to take control of the website once it was finished. Untile worked out of our GitHub repository for the development and used our integrations for the deployment. There was a good combination between them acting as an internal contractor and an external company.
What is the team composition?
We had a good project manager on their side who would keep us up to date on the timing and how much of the budget we were using, making it clear if we were falling behind or if there were delays.
How did you come to work with Untile?
Someone we’d worked with referred us to them.
How much have you invested with them?
The cost was around €25,000 (approximately $26,000 USD).
What is the status of this engagement?
We worked together from March–August 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?Â
We don’t have metrics, as the project was most similar to branding, but our leaders were able to show off the site when they were talking to people, as well as use it to hit our fundraising goal in a crowdfunding campaign.
The other big result was that we didn’t have to divert resources from other projects to work on the website.
How did Untile perform from a project management standpoint?
I always knew where we were. Everything turned out to be ahead of schedule, and we finished with some extra budget. We then made a few more requests on top of what we originally asked for. We tracked worked in a Gantt chart, and they were very transparent. They were even waiting on us in some respects, as we had to organize a few things.
Communication happened over a number of platforms, including Zoom calls and emails. They communicated weekly updates. If they had any doubts, they were very quick to communicate them. We agreed on this practice early on and it certainly helped us avoid delays. The communication was free-flowing; we had a dedicated Slack group in case we needed to reach out directly to the developers.
What did you find most impressive about them?
Their honesty and transparency stand out the most, as did their communication.
Are there any areas they could improve?
There may have been small things throughout the process that came up, but we addressed them early on so I don’t even want to mention them. They handle feedback and constructive criticism well. We don’t have any issues that need to be handled.
Do you have any advice for potential customers?
Because they are honest and transparent, customers should also be honest and transparent about their needs, potential budgets, and any foreseen issues.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Dev for IT Services Company
Custom Software Development
$50,000 to $199,999
Apr. 2020 - Ongoing
4.5
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
4.5
"Untile is always there when we need help and all the staff involved are great, understanding our goals."
May 17, 2022
Senior Contract Manager, Arturai
Miguel Proença
Verified
Other industries
Matosinhos, Portugal
11-50 Employees
Online Review
Verified
Untile has conducted an extensive discovery phase for an IT services firm. They developed a software to manage the client's entire business processes, from project strategy to testing and rectifying bugs.
Thanks to Untile, the software system reduces data entry errors, and secures databases, saving the client's employees time. The team communicates via Miro and Google Meet. They continue to support the client's platform, keeping it versatile and adaptable to changes in the industry market.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm a Senior Contracts Manager in a IT services company. We have 4 locations in Europe (EMEA)
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Untile, and what were your goals?
The company needed a software to manage the entire process, starting with commercial management, technical customer follow-up, issuing of invoices, controlling receipts, etc... The softwares available on the market did not meet our needs and that's why we decided to hire an external company to jointly develop a software that would meet our requirements.
SOLUTION
How did you select this vendor and what were the deciding factors?
Arturai already knew Untile for a long time and thus, was convinced of its potential and was confident that the final result of the project would be as intended.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Initially, an introductory meeting was held to see if Untile was able to help us achieve what we wanted and, if so, what are the next steps to take. Subsequently, we held several joint meetings to explain in detail the internal flow of the processes of the company and create a roadmap in order to achieve the objectives. After some development, we got a staging version, in which we tested and rectified the bugs we found.
At this moment, the contracted modules are in operation and being adjusted only for the best user experience The complete project includes several modules. Until this date we have 2 modules in operation and we will start the third one soon.
How many people from the vendor's team worked with you, and what were their positions?
The vendor Team was composed by:
Project Manager
Senior Designer
Senior Developer
Mid-Level UX/UI Designer
Mid-Level Developer
QA Analyst
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
This solution reduced the data entry errors and frees up our employees time. It also creates a much more secure database. This solution has also the advantage of being upgradable and updatable in a easy way, giving us the option to quickly adapt to changes in market.
Describe their project management style, including communication tools and timeliness.
The project management was really great. The manager really understood our needs fast and the goals where achieved. Preferably we used Google Meet and Miro to communicate.
What did you find most impressive or unique about this company?
Untile is always there when we need help and all the staff involved are great, understanding our goals.
Are there any areas for improvement or something they could have done differently?
This was the first project with this dimension that we developed, so, some things will be better next module. In general I have no flaws to point.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.5
NPS
Custom App Development for Construction Firm
Application Management & SupportCustom Software DevelopmentMobile App Development
Confidential
Jan. 2022 - Mar. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They delivered everything according to all our agreements."
Sep 18, 2024
Engineer, Construction Firm
Anonymous
Other industries
Viana do Castelo, Portugal
201-500 Employees
Online Review
A construction company hired Untile to provide custom software development support. The team built an app that would allow the client manage their people, materials, and equipment efficiently.
Untile successfully delivered the app on time and according to specifications. The team was responsive to the client's needs and communicated mainly through in-person meetings. Moreover, their commitment, transparency, and organized approach impressed the internal team.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Engineer of a construction company
Describe what your company does in a single sentence.
Construction maritime works
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Untile to accomplish?
Match
SOLUTION
How did you find Untile?
Referral
Why did you select Untile over others?
Good value for cost
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
APP development to register people, equipment and materials allocation using users smartphone.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Time line
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes they delivered everything according to all our agreements. Yes they respond to all our negotiated needs.
What was your primary form of communication with Untile?
In-Person Meeting
What did you find most impressive or unique about this company?
Dedication, organization and transparency in all steps of the project.
Are there any areas for improvement or something Untile could have done differently?
I didn't feel anything needing to be improved.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
"No doubt
Web Development Services for Web3 Solutions Provider
Untile’s speed, attention to detail, and proactive problem-solving have ensured a successful partnership. The team was communicative and responsive, and their ability to meet tight deadlines while maintaining high-quality deliverables impressed internal stakeholders.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Marketing of Fractal ID
Describe what your company does in a single sentence.
web3
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Untile to accomplish? Development of the new website
SOLUTION
How did you find Untile?
Referral
Why did you select Untile over others?
Referred to me
How many teammates from Untile were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Website for a web3 launchpad.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Fast delivery, high attention to detail
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Rapid delivery. Full support for our requests. They demonstrated proactive problem-solving skills.
What was your primary form of communication with Untile?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Ability in meeting tight deadlines while maintaining high-quality deliverables.
Are there any areas for improvement or something Untile could have done differently?
no, there's nothing they needed to improve on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 11-14 of
14 Reviews
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