Let's be frank! You're reading this because you need immediate help. Either your ecommerce business is underperforming, or the agency supporting you is inadequate. There's a third possibility, though not uncommon, that you're spiraling down a rabbit hole trying to figure out your next move. You're in search of answers you rightfully deserve.
We've heard it all. Every day, these are the topics of our conversations. Store user experiences are outdated. Speed and performance are dreadful. The tech stack is hemorrhaging money. KPIs need an uplift to keep your business afloat. There are too many time-consuming manual processes. Above all, you're exhausted from the inability to focus on what truly matters: growing your business.
Now, imagine this. You have a team of reliable, trustworthy, and savvy experts at your disposal. Experts who build high-performing, result-driven, and conversion-optimized storefronts—an extension of your team, if you will, but without the headache of having to build and manage one. Wouldn't that be amazing? Essential? Transformational?
Uncap is a solution agency focused exclusively on ecommerce user experience design, advanced Shopify development, reliable shopping cart migration, performance optimization, and system integrations. As such, and as one of the best in the field, we welcome the opportunity to be challenged. To be your partner on your journey. To help you elevate your business to new heights.
As we have done for hundreds of brands over the last ten years.
Uncap offers competitive pricing with projects typically ranging from $10,000 to $50,000. Clients consistently report good value for cost, with positive outcomes like increased sales and improved user experience. Their hands-on approach and responsiveness enhance project management efficiency.
While overall feedback was positive, a few clients mentioned minor areas for improvement, such as better initial discovery to avoid scope changes and clearer communication on app recommendations.
Strong Shopify Expertise
Many clients praised Uncap for their deep understanding and expertise in Shopify, which allowed them to effectively manage complex migrations and customizations. Their ability to leverage Shopify's features to meet diverse client needs was consistently appreciated.
Customer-Centric Approach
Clients appreciated Uncap's focus on understanding their specific business needs and providing tailored solutions. Their willingness to listen and adapt to client feedback was highlighted as a key strength.
Flexible and Adaptive
Uncap's flexibility in accommodating changes and adapting to evolving project requirements was a valued trait among clients. They were seen as willing partners in navigating project complexities.
Successful E-commerce Migrations
Uncap has a strong track record in successfully migrating e-commerce platforms from systems like Magento and WooCommerce to Shopify, maintaining or improving site performance and customer satisfaction.
Responsive and Communicative
Uncap was frequently commended for their responsiveness and clear communication throughout projects. Clients appreciated their prompt responses and transparency, which facilitated smooth collaboration and timely project completion.
"They were very good communicators and were extremely professional."
Jul 15, 2024
Project Manager, E3 Spark Plugs
Quinn Zhang
Verified
Automotive
Ponte Vedra Beach, Florida
1-10 Employees
Online Review
Verified
Uncap Commerce was hired to redesign an eCommerce store and transition it to Shopify Plus for a spark plug retailer.
Uncap Commerce has delivered the website on time. They communicated consistently and efficiently, and internal stakeholders were particularly impressed with the service provider's vast technical expertise and proficient project management.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Project Manager of E3 Spark Plugs
Describe what your company does in a single sentence.
We sell spark plugs
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap Commerce to accomplish?
Redo our e commerce store
expand internationally
SOLUTION
How did you find Uncap Commerce?
Referral
Why did you select Uncap Commerce over others?
Great culture fit
Company values aligned
How many teammates from Uncap Commerce were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Uncap were to redesign our e commerce store and transition it to the Shopify Plus platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Uncap was able to deliver our website in a timely manner
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Uncap has delivered the project on time and they are wonderful communicators. Adam was our project manager, he responded quickly to all of our questions and issues. The whole team has shown great profeesioanlism and is very efficient.
What was your primary form of communication with Uncap Commerce?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I've never seen a company this efficient. While they provide best practice advice, they also listen to your company's needs and will also figure out a way to deliver it. They were very good communicators and were extremely professional.
Are there any areas for improvement or something Uncap Commerce could have done differently?
No improvement needed. Very happy with the result.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Website Redesign for Online Retailer
Web Design
Less than $10,000
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"The project went very smoothly. I've worked with other agencies in the past and sometimes communication is the hard part. Communication with Pivofy was easy and transparent."
Dec 2, 2015
Owner, Pawstruck.com
Kyle Goguen
Verified
Retail
Los Angeles, California
1-10 Employees
Phone Interview
Verified
Pivofy redesigned the client’s website from the ground up. The scope of the agency’s responsibility was the entire technical development of each page of the website.
Pivofy contributed to a website that is significantly improved when compared to its previous iteration. The client notes that their conversion rate and traffic have both risen and that their visitors are staying on the site longer.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Please describe your organization.
Pawstruck.com is an online retailer of healthy, natural pet products, specifically dog treats and dog chews. We sell directly to consumer online through our website and a couple other channels.
What is your position?
I am the owner of the company.
OPPORTUNITY / CHALLENGE
What business challenge were you trying to address with Pivofy?
We had an old Magento website that we used. We were having many technical issues that were above my head. Loading time on the pages was slow and was affecting our business. We were looking to do a redesign to update the website and make it responsive.
SOLUTION
Please describe the scope of their involvement in detail.
Pivofy completely redesigned the site from the ground up. We used many of the same creative elements in terms of branding and logo, but everything else was redesigned. From product page to home page to status pages – from a technical standpoint – that was 100 percent their responsibility. We were creating the artwork internally and creating the design behind it. They were giving feedback along the way. It was a collaborative process to revamp the website to look better and be more user-friendly.
How did you come to work with Pivofy?
I had worked with the owner [Denis Dyli] previously. I've worked professionally with him the last couple of years. I contacted with the hopes they could help us with the redesign. It made sense financially, and the fact that I already trusted him was why I went with them.
Could you provide a sense of the size of this initiative in financial terms?
It cost less than $10,000
What is the status of this engagement?
The project is completed. From the time we signed the contract to launch date was two to three months. I would say that was a quick turnaround, and some of the delay was on our end.
RESULTS & FEEDBACK
Could you share any statistics or metrics from this engagement?
The new website is now responsive, much faster, and easier to maintain. It increased our conversion rate and traffic just because it's easier and faster to use. It was extremely slow before. We're lowering our bounce rate. It's keeping people on the website for longer periods of time, which has increased our conversion rate. The back-end is much easier to manage. It's easier to import new products, easier to edit them, put them on sale, and take them off sale. Before we used a mobile theme and now it's responsive, so it looks good on any tablet or device.
How did Pivofy perform from a project management standpoint?
The project went very smoothly. I've worked with other agencies in the past and sometimes communication is the hard part. Communication with Pivofy was easy and transparent. We used BaseCamp to communicate, so we could see what was being done and who was doing it. There were sometimes delays, but they were good at communicating why there were delays. Sometimes in the past, deadlines weren't met and you didn't know why. It's not a big deal if we know why. Communication was a strong point with them.
Is there anything Pivofy could have improved or done differently?
Nothing comes to mind.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"I'm completely satisfied."
Schedule
4.5
On time / deadlines
"Just because of a few times it went past deadlines. "
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I've already recommended them.
Website Design & Dev for Automotive Parts Manufacturer
E-Commerce DevelopmentWeb DesignWeb Development
$50,000 to $199,999
Jan. - Sep. 2025
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Denis was incredible and very honest and transparent with us when we voiced our needs and concerns."
Oct 10, 2025
Sales & Marketing Manager, Kooks Custom Headers
Anonymous
Verified
Manufacturing
Statesville, North Carolina
51-200 Employees
Online Review
Verified
Uncap designed and developed a website for an automotive parts manufacturer to improve the client's site functionality. The team also provided documentation and guidance to offer information for the client.
Uncap provided status updates throughout the project and utilized ClickUp to keep track of everything. Although their fast response from the beginning slowed down towards the end of the project, the team answered all the client's questions weekly. Their transparency and honesty stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am a Sales and Marketing Manager at Kooks Custom Headers
Describe what your company does in a single sentence.
Kooks makes headers and exhaust systems for high performance cars
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap to accomplish?
Website design
improve website functionality
provide us with more knowledge
SOLUTION
How did you find Uncap?
Referral
Why did you select Uncap over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Uncap were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
-Design -New Development -References -Documentation -Guidance
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Status updates throughout the project and utlizing click up to keep track of everything
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Response at the beginning was better and towards the end it slowed down (just because i think more projects got thrown on to the team we were working with) but questions were still answered weekly.
What was your primary form of communication with Uncap?
Virtual Meeting
What did you find most impressive or unique about this company?
Denis was incredible and very honest and transparent with us when we voiced our needs and concerns.
Are there any areas for improvement or something Uncap could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Shopify Migration for Sleep Apnea Supplies Retailer
E-Commerce DevelopmentWeb Design
Shopify
Confidential
Nov. 2024 - Apr. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was clearly planned and communicated."
Jun 17, 2025
CEO, RespShop.com
Eric Yun
Verified
Other industries
Redmond, Washington
11-50 Employees
Online Review
Verified
Uncap migrated a sleep apnea supplies retailer's 15-year-old customized shopping cart to Shopify. They also assisted the client with website design.
Uncap completed the final migration seamlessly and maintained the client's sales volume despite them expecting a sales drop for 1-2 months. The team clearly planned everything, responded promptly, and implemented changes based on the client's feedback. They also communicated well via email.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of RespShop.com
Describe what your company does in a single sentence.
We sell sleep apnea supplies.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap to accomplish?
Shopify Migration
Website Design
SOLUTION
How did you find Uncap?
Online Search
Referral
Why did you select Uncap over others?
High ratings
Pricing fit our budget
Good value for cost
Referred to me
How many teammates from Uncap were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We used in a customized shopping cart for over 15 years. Too many features so we were not brave enough to migrate to Shopify. Finally our company hit a tipping point so we decided to use Uncap's help to move to Shopify.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The deadlines were hit without delays. Uncap staff were responsive and willing to make changes based on our feedbacks. The final migration was surprisingly smooth which was completely unexpected. We thought we would see a sales drop for 1-2 months but it turned our the sales had no changes at all.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes. Everything was clearly planned and communicated.
What was your primary form of communication with Uncap?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
1) Communication was responsive.
2) Uncap staff made extra design changes after the "final" version was confirmed.
3) The final migration day was very quiet and no surprises at all.
Are there any areas for improvement or something Uncap could have done differently?
NA.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Website Migration & Revamp for Car Parts Retailer
E-Commerce DevelopmentWeb DesignWeb Development
$50,000 to $199,999
Apr. - July 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Uncap Commerce is extremely efficient and does great work. They also provide great feedback and best practice advice!"
Jul 30, 2024
Project Manager, E3 Spark Plugs
Quinn Zhang
Verified
Automotive
Ponte Vedra, Florida
1-10 Employees
Online Review
Verified
Uncap Commerce was hired by a car parts retailer to migrate their e-commerce store to Shopify Plus. The team was also responsible for giving the website a new look and enhancing its functionality.
Uncap Commerce completed the project within the agreed-upon timeframe and their work increased the client's sales. The team provided valuable feedback and advice, showcased efficiency, and remained responsive to the client's feedback, maintaining communication through various virtual channels.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Project Manager of E3 Spark Plugs
Describe what your company does in a single sentence.
Sell car parts
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap Commerce to accomplish?
Migrate website on Shopify Plus platform and increase e commerce sale
SOLUTION
How did you find Uncap Commerce?
Referral
Why did you select Uncap Commerce over others?
Great culture fit
Company values aligned
How many teammates from Uncap Commerce were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Uncap were to:
Move our e-comm store to Shopify plus platform.
Give us a new look.
Enhance functionality.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Uncap was able to deliver the result in the timeframe promised.
Our sales are good after launching the site.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivered items on time.
They are always on top of our needs and feedback.
What was your primary form of communication with Uncap Commerce?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Uncap Commerce is extremely efficient and does great work. They also provide great feedback and best practice advice!
Are there any areas for improvement or something Uncap Commerce could have done differently?
They are wonderful!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Dev & Maintenance for Manufacturing Company
E-Commerce Development
Shopify
Confidential
Feb. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team's service levels are impeccable."
Mar 4, 2024
CEO, Manufacturing Company
Anonymous
Verified
Manufacturing
Scranton, Pennsylvania
11-50 Employees
Online Review
Verified
Uncap Commerce has developed an e-commerce website for a manufacturing company. After launching the client's site, Uncap Commerce continues to provide web maintenance on a monthly basis.
Uncap Commerce has delivered a functional e-commerce site, meeting the client's expectations. The team provides an impeccable level of service and delivers work on time. Uncap Commerce is very responsive via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of a manufacturing company
Describe what your company does in a single sentence.
Manufacturing and distribution
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap Commerce to accomplish?
Build .com website
Maintain .com website
SOLUTION
How did you find Uncap Commerce?
Referral
Why did you select Uncap Commerce over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Uncap did the full build out of our first e-commerce website. They had a 16 week period to deliver and they delivered on time/in full. They have provided ongoing service on a monthly basis.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
On time delivery and functionality of the site.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were very responsive and delivered on time in full.
What was your primary form of communication with Uncap Commerce?
Virtual Meeting
What did you find most impressive or unique about this company?
The team's service levels are impeccable.
Are there any areas for improvement or something Uncap Commerce could have done differently?
No
RATINGS
5.0
"Excellent experience."
Quality
5.0
Service & Deliverables
"Excellent service."
Schedule
5.0
On time / deadlines
"Timely service."
Cost
5.0
Value / within estimates
"Great value."
Willing to Refer
5.0
NPS
"I would absolutely recommend Uncap and will use them for future projects.
E-Commerce Development for Fiberglass Pools Company
E-Commerce Development
Shopify
$10,000 to $49,999
Nov. 2023 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're easy to partner with on complex issues."
Jan 10, 2024
CCO, Explore Industries
Clint McClain
Verified
Manufacturing
Knoxville, Tennessee
501-1,000 Employees
Online Review
Verified
Uncap Commerce has been hired by a fiberglass pools company to develop a B2B Shopify website. The team has also connected various sites to the client's CRM and finance system.
The client is satisfied with Uncap Commerce's work and performance; the team has delivered on time and within budget. Moreover, they're responsive and communicative through virtual meetings. They manage the project seamlessly and stand out for their product knowledge and efficiency.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief Commercial Officer of Explore Industries
Describe what your company does in a single sentence.
Manufacture fiberglass pools and accessories for a large dealer community
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap Commerce to accomplish?
Create a B2B shopify site
SOLUTION
How did you find Uncap Commerce?
Referral
Why did you select Uncap Commerce over others?
High ratings
Great culture fit
Good value for cost
How many teammates from Uncap Commerce were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Support the development of multiple B2B e-com sites and connect them to our enterprise CRM and finance system
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Timeline and costs
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes -they were very responsive and delivered perfectly with a very tight timeline
What was your primary form of communication with Uncap Commerce?
Virtual Meeting
What did you find most impressive or unique about this company?
Quick response and product knowledge. They're easy to partner with on complex issues.
Are there any areas for improvement or something Uncap Commerce could have done differently?
Nothing of note
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Migration Services for Flag Manufacturer & Distributor
E-Commerce DevelopmentWeb Design
Shopify
Confidential
Sep. 2023 - Dec. 2033
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"We were impressed with Uncap Commerce's quality of work."
Jan 4, 2024
Sales Manager, Flag Manufacturer & Distributor
Anonymous
Verified
eCommerce
Tampa, Florida
11-50 Employees
Online Review
Verified
Uncap Commerce migrated an e-commerce website from Magento to the Shopify platform for a flag distributor and manufacturer. The team was also responsible for installing apps to complete the migration.
The client has received positive external feedback on the website Uncap Commerce migrated, with users noting improvements in user-friendliness and the overall aesthetic. The team supplied strong project management and addressed issues quickly. Uncap Commerce was communicative in their approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Sales Manager of an ecommerce company
Describe what your company does in a single sentence.
Manufacturer and distributor of flags, flagpoles and related products.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap Commerce to accomplish?
Migrate ecommerce platform and create a new website.
SOLUTION
How did you find Uncap Commerce?
Online Search
Clutch Site
Why did you select Uncap Commerce over others?
High ratings
Pricing fit our budget
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
MIgration of previous ecommerce website on Magento 2.x platform to Shopify. Selecting a theme and create frontend layout for customers and admin area for staff. Installing apps as necessary to accomplish migration and enhance usability.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
It is still a bit early to determine success based on sales metrics, but from customer and staff feedback the newly created website is more user friendly, visually appealing and inline with current best practices.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Uncap was great with project management. Communication was timely and informative with major weekly updates. Concerns were addressed quickly and resolved to meet our needs. Items were delivered on time,or earlier than expected.
What was your primary form of communication with Uncap Commerce?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed with Uncap Commerce's quality of work, knowledge of Shopify and how they were able to meet our somewhat unique needs on time and on budget.
Are there any areas for improvement or something Uncap Commerce could have done differently?
Nothing comes to mind.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Site Development for Jewelry Company
E-Commerce Development
Big Commerce
+3
Confidential
Aug. - Nov. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Uncap Commercedelivered items on time and was extremely communicative during the build process."
Nov 1, 2023
Founder, Jewelry Company
Anonymous
eCommerce
Detroit, Michigan
1-10 Employees
Online Review
Uncap Commerce designed and developed a jewelry company's e-commerce website in Shopify. They integrated the necessary apps to improve the site's UX and provided advice on Shopify best practices.
Uncap Commerce successfully launched the website before BFCM as planned. Their team completed all tasks on time and stayed within the budget. They also set a high bar for customer satisfaction and ensured effective communication through email, messaging apps, and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of an ecommerce company
Describe what your company does in a single sentence.
We are an e-Commerce jewelry company that sells waterproof jewelery.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Uncap Commerce to accomplish?
Make a beautiful website
Make it function seamlessly
Receive technical support throughout
SOLUTION
How did you find Uncap Commerce?
Online Search
Referral
Why did you select Uncap Commerce over others?
High ratings
Good value for cost
Referred to me
Company values aligned
How many teammates from Uncap Commerce were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Design a beautiful functioning website to launch before Black Friday and Cyber Monday (BFCM).
Integrate necessary apps to provide a great user experience.
Receive advice on launch/Shopify best practices to kickstart our ecommerce brand.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Launching website before BFCM
Anticipating costs of the build and staying on budget
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, Uncap Commercedelivered items on time and was extremely communicative during the build process.
What was your primary form of communication with Uncap Commerce?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
High bar for customer satisfaction
Are there any areas for improvement or something Uncap Commerce could have done differently?
None come to mind -- they were the perfect partner for our unique needs.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Shopify Redevelopment for Skincare Company
E-Commerce Development
$10,000 to $49,999
May - Dec. 2021
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"They never pushed back on anything, and they always looked forward to getting things done."
Dec 6, 2021
Director, South Beach Skin Lab
Anonymous
Other industries
Vancouver, British Columbia
1-10 Employees
Phone Interview
Pivofy redeveloped a skincare company's Shopify site based on another design company's work. They also helped the client upgrade their e-commerce store to Shopify 2.0. Three people worked on the project.
Thanks to Pivofy, the client successfully launched their website. The team resolved all the platform's bugs before the site went live. They were commended for their flexibility in accommodating the client's requested changes. Overall, they were reliable, committed, and responsive.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m one of the directors of South Beach Skin Lab, and we have an anti-aging cream line.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Pivofy?
We hired Pivofy to redevelop our e-commerce website in conjunction with a design firm.
SOLUTION
What was the scope of their involvement?
A local design firm put together the look and feel of our Shopify store. Then, Pivofy did everything from the ground up based on the design they received from the design firm. When we gave them the job, our platform was still on Shopify 1.0, and they helped us pivot to Shopify 2.0.
What is the team composition?
I worked with Dennis (Founder), and he did most of the consulting part with me. He worked through everything because he was a programmer himself. We also worked with their project manager and developer. We only interacted with the developer through chat.
How did you come to work with Pivofy?
I searched for Shopify Plus approved developers on different websites, including on Clutch. I then saw that Pivofy had many good reviews. I also interviewed several firms, but Pivofy seemed to be the most knowledgeable and involved in the process. Their pricing was fair, too.
How much have you invested with them?
We spent $30,000–$40,000.
What is the status of this engagement?
Our partnership ran from May–December 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They were able to complete the project perfectly. We just got our website launched 3–4 days ago, so it would be hard to share any success metrics at this point. We had a couple of bugs before the site was launched, but it was far less than I expected. They also resolved the bugs before we went live. Overall, we were pretty satisfied with their service.
How did Pivofy perform from a project management standpoint?
Our deadline got extended, but only because I asked them to switch to the new Shopify 2.0. It only took them about an extra month to learn the new code requirements. We also appreciated that we talked directly to the people who were working on our project instead of communicating to a middleman what we wanted to achieve. Overall, they did a good job, and I was super happy with our experience.
What did you find most impressive about them?
Their flexibility, especially in dealing with last-minute changes, was impressive. They never pushed back on anything, and they always looked forward to getting things done, which was my favorite part of working with Pivofy. They also didn’t make any excuses, even if they were faced with challenges.
Are there any areas they could improve?
To be honest, I had a really great relationship with Pivofy. We did switch project managers in the middle of the project, but they didn’t really have control over that. In fact, the new project manager came in very quickly and he was better than the first one — they turned something negative into something positive.
Do you have any advice for potential customers?
Be very clear about your expectations upfront and have a good plan. Moreover, be very active in providing feedback and work through the project’s problems together. I don't know how they work with other clients, but in our case, they were very hands-on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
72 Reviews
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