CISO-built, full-lifecycle cybersecurity partner for high-risk and regulated companies with lean security teams.
A lean security team faces a structural problem, not a talent problem. 24/7 monitoring, penetration testing, threat hunting, vulnerability management, audit readiness. So something always gets deprioritised, usually what matters most, until it becomes a crisis.
We architect, deploy, and operate a complete security program - full-lifecycle, from assessment and testing, through monitoring and detection, to incident response and improvement.
Built by practitioners, not consultants: 17 years inside regulated organisations - building SOCs from zero, responding to real incidents, and sitting across the table from the same regulators and auditors your team faces.
Across Fintech, Payments, Insurance, iGaming, Banking, and B2B SaaS & App Development.
Our case studies include:
- Fintech payment provider, 900K clients: incident response cut from 26.8 to 2 minutes, 100% SLA compliance across 12 periods, without building an in-house SOC.
- Fast-growing iGaming operator: PCI DSS readiness in one month, 99% of controls passed first audit, 24/7 monitoring stood up for their transaction volume.
At the core:
Active Threat-Informed Defence - continuous threat intelligence, active threat hunting, and attacker behaviour mapped to MITRE ATT&CK.
So defences adapt to real, current attack patterns.
“They respond on time and handle issues properly.”
Oct 22, 2026
CTO, Payment Service Provider
Anonymous
Verified
eCommerce
Georgia
11-50 Employees
Online Review
Verified
TrueEthical provided cybersecurity services for a payment service provider. The team offered 24/7 threat visibility and incident response, penetration testing, phishing simulations, and audit readiness.
TrueEthical identified and remediated vulnerabilities, tested endpoints and hosts, and provided targeted awareness training. The team earned the client's trust through timely delivery, clear and structured reports, and effective issue management. They also collaborated well with the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of a payment service provider.
Describe what your company does in a single sentence.
Service provider, affiliate member of VISA.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TrueEthical to accomplish?
Building a structured cybersecurity model for a high-volume payment services provider.
SOLUTION
How did you find TrueEthical?
Clutch Site
Why did you select TrueEthical over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from TrueEthical were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
24/7 threat visibility and incident response Continuous monitoring, alert triage, escalation, and response — around the clock. Investigation continues until the incident is resolved. Service: SOC 24/7 Stack: SIEM · SOAR · EDR · NGFW · TIP · WA.
Identifying weaknesses before attackers could Internal + external. Findings prioritised by exploitability and business impact, not CVSS score alone. Service: Penetration testing Stack: BurpSuite Pro · BloodHound · Impacket · Nessus · Metasploit · Sqlma.
Reducing human-layer exposure Phishing simulations to surface where human-layer defences hold — and where they don't.
Maintaining continuous audit readiness Continuous alignment — not a once-a-year scramble. Audit-ready as a steady state, with documentation that auditors can use.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Volume and triage 3,962 incidents triaged · 19 months 124 false positives → 0.6% FP rate (last 7 mo). 3 months at zero false positives (Jul, Aug, Oct '25)
100% SLA compliance 12 consecutive reporting periods within the 30-minute SLA. Investigation and escalation stages held within SLA across all severity tiers
Penetration testing 3 critical · 10 medium · 6 low Vulnerabilities identified & remediated across internal + external pentest. 100% of in-scope endpoints and hosts tested.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
2024: PCI DSS support + first external pentest → Mid-2024: Full 24/7 SOC stood up → Year 2: Phishing simulation cycles added; detection content extended as scope grew. The relationship started with a single engagement and expanded as trust was earned through delivery.
What was your primary form of communication with TrueEthical?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They respond on time and handle issues properly. The reports are clear and structured — we understand what happened, why it happened, and what needs to be done.
TrueEthical team and our internal team work as one operational unit. They speak the same language, understand each other well, and that directly improves the speed and quality of incident resolution
Are there any areas for improvement or something TrueEthical could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Our Story
TrueEthical was built by a CISO with 17 years of buying security, watching programs that looked good on paper collapse in real incidents.
So we built the opposite: a CISO-built, full-lifecycle program under your control, spanning penetration testing, SOC/MDR, vCISO, and compliance.
No technology for its own sake. Only what the business needs, with the logic and economics behind it. If we wouldn't buy it, we don't sell it.
What Sets Us Apart
Built by CISOs, Not Consultants
17 years combined security leadership — 12 as an auditor, 5 as CISO in regulated companies, on the buying side of the table. We've built SOCs from zero, not just advised on them, and sat across the table from the same regulators your team faces.
Built for Lean Security Teams
Lean security teams don't lack skill — they lack hours. Monitoring, threat hunting, vulnerability management, audit readiness, board reporting compete for the same hours — something always gets deprioritised. We run the full program: Govern, Identify, Protect, Detect, Respond, Recover. Nothing does
A SOC You Can See, Backed Financially
Real shifts, real people, real dashboards — the operating model, not a black box. Every claim is backed by professional liability insurance, independently underwritten, so it's a financially backed route to recourse, not just a contract clause.
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