Trigent Software - Mobile Application Development & Data Engineering Services

BACKGROUND

Could you briefly describe your organization?

I work for Wiley College in Marshall, Texas. Wiley College is a private, United Methodist institution, serving between 1,300 to 1,400 students.

What is your position?

I’m the Web administrator.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Trigent?

We hired Trigent to assist us with branding and redesigning our website, and implementing SharePoint 2013. We didn’t have the necessary capabilities in-house, and we had a rather tight timeline. So, we decided to find a developer to help us implement and customize SharePoint.

SOLUTION

Could you describe the scope of their involvement in greater detail?

They provided us with online marketing, website design, and custom development. We were primarily using Microsoft SharePoint 2013. We purchased a server, and implemented that for our intranet and public facing website. They handled all of the technical tasks, and we provided oversight and project management.

How did you select Trigent as your partner for this endeavor?

We found them through online research using Google. We were in search of developers with SharePoint experience, and they were one of several that came up. I reached out to them and a few others to learn more about their services, experience, and pricing. I was impressed with their approach and the amount of knowledge they seemed to have, so we decided to go with them.

Could you provide a general cost estimate for this project?

It cost somewhere between $10,000 and $15,000.

When was the project completed?

Project was completed in March [of 2014]; and it took about six months from beginning to end.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the quality of their performance?

We’ve gotten excellent feedback from our users so far. People were very impressed with the redesign. They thought everything that was done on the website was very tasteful, very professional, and accurately represented the college. From an administrative standpoint, we’ve seen an improvement in maintenance efficiency and a definite decline in the number of support requests being submitted by users. It’s been great.

When working with Trigent, is there anything you’d consider unique about their approach or development methodology that distinguish them from other vendors?

They were very hands-on, very accepting of guiding us and providing their expertise where we lacked the knowledge. They were also very responsive to our questions and project changes. We never felt left out of the loop. They were really always there for us.

In retrospect, are there areas in which you think Trigent could improve as a service provider?

No, I think everything was done very well. We’ve been pleased with what we’ve seen so far. It was a real pleasure to do business with them.

BACKGROUND

Could you provide a brief description of your organization?

I work for a software services company that provides various products for the planned giving market. It’s a specialized area of the philanthropy and fundraising market. Our focus is explicitly around what are referred to as planned gifts, which typically take the form of fairly complex financial instruments that charities and nonprofits solicit, specifically for the purpose of long-term, lifelong fundraising.

What is your position?

I’m the director of marketing.

OPPORTUNITY / CHALLENGE

What was your goal for working with Trigent?

We’ve been in the planned giving business for about 30 years. We’ve had a number of applications in the field that have been used very extensively throughout the market. In 2007, when we first engaged Trigent, the problem we were trying to solve was transitioning what was a fairly widespread and successfully used application that was running on the desktop, to one in which we delivered it as a software-as-a-service. We needed a vendor that had a lot of depth and expertise with the Microsoft stack, familiarity with delivering applications on the Internet, and overall a high-quality level of service.

SOLUTION

Could you describe the scope of their involvement in greater detail?

In effect, they’ve been our primary development resource. We have limited engineering resources in-house, so we’ve relied on them to provide a comprehensive suite of technology services. We started out with them, with respect to this particular application, with an initial discovery engagement wherein one of their architects and the project manager came onsite for a couple of weeks. We spent that time in a fairly intense and extensive investigation of our requirements. They’ve provided architectural services, project management services, and custom development services.

In effect, they took this application and developed it for an entirely new platform. It wasn’t a Greenfield kind of situation. We had the application in the field already, and already being used by customers for some time, but what was particularly gratifying and successful from our perspective was their ability to come up to speed in our domain. Planned giving is a fairly narrow and niche area, and not particularly well understood on a widespread basis. They were able to understand our objectives and barriers very rapidly, and demonstrated a surprisingly unexpected amount of insight into our domain.

How did you select Trigent as your solution partner?

I initiated and directed a request for proposal process. We composed our statement of work and conducted preliminary research, mostly online, for potential vendors. Initially, there were five separate organizations that responded to our RFP, and Trigent was one of them.

Could you provide a general cost estimate for this project?

The initial project cost approximately $450,000. That was a two-year endeavor. They’ve continued to provide ongoing maintenance, support, and ad hoc development services, but on an hourly basis.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the quality of their performance?

The most compelling piece of information, with respect to the effectiveness of their work, was the speed and ease with which we were able to transition our existing customer base. We had on the order of about 600 customers running the application on their respective desktops. We had to transition those customers, and needed to do it fairly rapidly, to reduce the amount of interruption to our customers and to our business, too. That process proceeded very smoothly. It took us about a year, and that was actually considerably less time than we’d originally anticipated.

One of the more problematic issues for our customer base was the fact that they were required to migrate their data from their internal environment to our data center. In effect, they were giving up control of their data. This was a potential problem, or certainly a potential sticking point, for our customers and for the migration process. We were very clear with Trigent at the outset, and they were very conscientious about ensuring both the architectural and operational security of the application and its operating environment. When it came time to talk to our customers about the migration, we had a compelling and credible story to convey to them with respect to security and data integrity.

In retrospect, are there areas in which you think they could improve as a service provider?

What we found was that they tend to err on the side of speed. Sometimes, we find that, in a desire to deliver our solution on time, some things might be overlooked or partially neglected. It’s not a pervasive problem. It’s something we’ve encountered only on occasion, and I can’t really blame their motivation. We put a fair amount of pressure on them to deliver against a tight schedule, which forces them to balance comprehensiveness against deployment time. Overall, I think they’ve done a great job mitigating those competing factors. They’ve certainly improved during the course of the relationship.

BACKGROUND

Introduce your business and what you do there.

I'm a software project manager at American Dedicated Logistics, a supply chain, logistics, and transport company. We deliver strategic contract management and logistics support by providing dedicated local delivery drivers and route analysis. We help businesses with daily delivery needs optimize efficiency while maintaining operational control.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trigent Software - Artificial Intelligence | Application Development?

Our existing system lacked the reliability we needed to confidently generate and manage invoices. We knew we needed a solid foundation, something secure and scalable that could support the long-term growth of our company. Trigent's role was to not only improve these critical areas but also help us build a stable, secure platform that we could confidently operate our business on moving forward.

SOLUTION

What was the scope of their involvement?

Trigent has developed a reliable and accurate invoicing engine that calculates totals based on mileage, rate types, and contractor data while aligning with our internal accounting needs. The team has also implemented admin, manager, and contractor-level access with appropriate permissions to ensure data security and controlled access across the platform.

Moreover, Trigent has created modules that allow us to assign routes, regions, and managers to customer profiles, along with integrating real-time updates to service areas. The team has also built contractor onboarding forms and profile pages, which include fields for EINs, documentation uploads, and active/inactive status tracking.

Additionally, Trigent has identified and resolved legacy bugs from previous development efforts while establishing a QA process for new feature rollouts. The team has also laid the foundation for secure user authentication, role-based access, and data privacy protocols.

What is the team composition?

We've worked with 16 teammates from Trigent.

How did you come to work with Trigent Software - Artificial Intelligence | Application Development?

Our president/CEO found Trigent while attending a business conference. We chose them because they genuinely stepped up when we needed help. At the time, our software project had been languishing for over two years with little progress. Trigent listened and understood our pain points and showed us exactly how they could improve things. From day one, they were consistent, responsive, and easy to work with. Compared to other options we looked into, Trigent felt like a true partner, not just a vendor.

What is the status of this engagement?

We started working with Trigent in March 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Trigent has already delivered more than we initially expected. The team has improved our invoice accuracy.

How did Trigent Software - Artificial Intelligence | Application Development perform from a project management standpoint?

We began our journey with Trigent at a pivotal time for our company. At the outset, we were struggling with a complex software project that had been in development for over two years. From day one, Trigent stepped in and made the entire process feel effortless. Their team brought a level of collaboration and communication that truly stood out. They quickly became a trusted partner. We've leveraged Microsoft Teams meetings, Jira, email, and WhatsApp for communication.

Initially, Trigent helped us identify the gaps and weak points in our software development process, offering keen insights and practical solutions where our previous developers had been struggling. As we continued to work together, it became clear that Trigent was the perfect fit. We decided to bring them on full-time to oversee the entire development process. Since then, the transformation has been nothing short of remarkable. In a matter of months (really just weeks), they've helped us meet and even exceed the expectations of our president/CEO, stakeholders, and the entire team.

One of the standout aspects of working with Trigent is their commitment to daily communication. Every other day, we hold calls to discuss any bugs or issues that arise, and the Trigent team is always quick to respond and resolve them. Their efficiency is matched by the quality of their work and their dedication to customer service. Trigent has been an incredible partner, and everyone at our company is deeply grateful for the hard work and dedication they've brought to the table. We look forward to continuing our relationship with them and can't recommend them highly enough to any other company in need of top-notch development expertise.

What did you find most impressive or unique about them?

What stands out most about working with Trigent is their ability to quickly understand the complexity of our business and step into a stalled project with confidence and structure. They don't just write code; they bring a process. From the start, their team has been proactive, communicative, and solutions-driven. They've asked the right questions, helped us identify gaps we hadn't seen, and offered recommendations that improved both the technical and operational sides of the project.

What really impresses us is how seamlessly Trigent has become part of our team. They meet with us regularly, adapt to our communication style, and genuinely care about the success of our software. That level of ownership and consistency is rare, and it has made all the difference.

Are there any areas they could improve?

There's nothing Trigent could improve on; they've been absolutely perfect.

BACKGROUND

Please describe your company and your position there.

VP of Digital Systems working for a Financial firm with Global Presence

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigent Software?

Manual, Automation and Load testing of our investment portal

SOLUTION

How did you select this vendor and what were the deciding factors?

Senior Management

Describe the project in detail and walk through the stages of the project.

Several releases through the year to create new features and also build automation for existing features

How many resources from the vendor's team worked with you, and what were their positions?

multiple - Manual QA, Automation Engineer, Load test engineers, Project Managers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Automation testing has helped us tremendously to build a high quality product and less dependency on UAT

How effective was the workflow between your team and theirs?

The team was very effective and helped us manage time efficiently. This resulted in a 24 hour schedule. Offshore timezone benefited use

What did you find most impressive or unique about this company?

We are impressed with their attention to detail, project management, and dedication to our project's success. commitment from skilled resources

Are there any areas for improvement or something they could have done differently?

The team has done a fabulous job

BACKGROUND

Please describe your company and your position there.

We are a conveyor belt systems company and I work in the IT department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trigent?

We needed someone to set up a SharePoint platform for our internal network.

What were your goals for this project?

We wanted a multilingual SharePoint platform for our four international work sites.

SOLUTION

How did you select this vendor?

We saw and liked their marketing campaigns.

Describe the project and the services they provided in detail.

They created our SharePoint platform along with automated online forms.

What was the team composition?

The team consisted of five people, including a team leader.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The SharePoint platform has improved cohesion between our various work sites.

How was project management arranged and how effective was it?

Their team leader was very effective and kept everyone on task.

What did you find most impressive about this company?

The professionalism of their employees stood out.

Are there any areas for improvement?

No, I can’t think of anything.