Top Virtual Assistant

BACKGROUND

Please describe your company and position.

I am the Director of The Company We Keep

Describe what your company does in a single sentence.

We specialize in Advertising Service, and we deliver experiences that make people feel deeper.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

• contracted customer support solution
• shrinking customer querie volume
• Being an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigning

SOLUTION

How did you find Top Virtual Assistant?

We searched online and found Top Virtual Assistant Service.

Why did you select Top Virtual Assistant over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Online

How many teammates from Top Virtual Assistant were assigned to this project?

1 manager, 6 employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant  does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After working with Top Virtual Assistant , we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been extremely reactive and structured. We also collaborate closely with a full time project manager who keeps us up to date. Our task management tools are monday.com and voice communications are RingCentral. The work with them has been very smooth as they have the ability to fit into our existing work flows.

What was your primary form of communication with Top Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their title speaks indeed, the staff provides quality customer service. They have worked especially well in moderating live chats; something that we had not done before. Following the launch of Tawk.to with their assistance there has been a visible increase in on-site activity and conversion of leads.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

We are a small agency and occasionally it would be nice to have the benefits of face to face interactions

BACKGROUND

Please describe your company and position.

I am the Founder of Mr. Rekey Locksmith

Describe what your company does in a single sentence.

We are a professional locksmith company specializing in rekeying and securing properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

• To handle all inbound and outbound calls with professionalism and efficiency.
• To maintain prompt and clear communication with our clients.

SOLUTION

How did you find Top Virtual Assistant?

Referral

Why did you select Top Virtual Assistant over others?

• High ratings
• Referred to me

How many teammates from Top Virtual Assistant were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Virtual Assistant handled our inbound and outbound calls, answering inquiries and resolving customer issues.
They managed follow-ups, appointment scheduling, and client reminders while maintaining professionalism, All interactions were documented in our CRM with timely updates and accurate records.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our average call response time improved significantly, and customer satisfaction scores increased, We saw better follow-up completion rates, leading to higher client engagement. Call documentation accuracy improved, ensuring smoother internal workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly organized, with all tasks and calls handled on time. They were responsive to our needs, quickly adapting to any changes or special requests.
Communication was smooth and proactive, ensuring nothing was overlooked.

What was your primary form of communication with Top Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am most impressed by their ability to handle calls professionally while maintaining a friendly tone. They quickly understood our business needs and adapted their approach without extensive guidance. Their proactive communication and attention to detail made them stand out.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

The only area for improvement would be offering multilingual call support to serve a wider range of clients, Apart from that, their service met and often exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the CTO of Datakafe

Describe what your company does in a single sentence.

I am the CTO of Datakafé

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

• We were not conversant with technology and information technology because we are a retail company. We needed help managing the chatbots, ads, and phone lines in our system.

SOLUTION

How did you find Top Virtual Assistant?

• Online Search
• Clutch Site

Why did you select Top Virtual Assistant over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Top Virtual Assistant were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our phone lines and chatbots are run by Top Virtual Assistant. The group answers questions from clients regarding our system and offers technical support. We have given them thorough instructions on how to operate and what they must accomplish. Additionally, we have provided them with service-level agreements (SLAs) and standard operating procedures (SOPs) to adhere to.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Top Virtual Assistant has been in charge of our product since the start.  They handle the technical and customer service parts of our product, and everything is operating without a hitch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Top Virtual Assistant meets deadlines.  We use an internal management system and communicate via Slack.

What was your primary form of communication with Top Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate that Top Virtual Assistant is familiar with our hiring procedure, which has been beneficial to us.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

no

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Circle100, a real estate company that deals with residential and commercial areas in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Top Virtual Assistant?

I needed help with sales, customer engagement, and chat support. As the owner, I had to take care of other operations. I wanted to save time and grow my sales.

SOLUTION

What was the scope of their involvement?

Top Virtual Assistant provides virtual assistant services. The team handles phone calls, chats, and emails. When I was onboarding them, I told them about the product, the type of client we were looking for, the outcome we wanted, the sales target, and the areas we worked in. The team is already trained in sales and engagement, so I've only guided them about the product and the projects I was working on.

What is the team composition?

Five people are assigned to me, including a project manager.

How did you come to work with Top Virtual Assistant?

I saw their website.

How much have you invested with them?

We've spent around $22,000.

What is the status of this engagement?

We've been working together since February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Top Virtual Assistant has increased our sales by 20 to 30%. The quality of their work meets my expectations.

How did Top Virtual Assistant perform from a project management standpoint?

They deliver work on time and within budget. We usually contact them via Zoom, Google Meet, and Microsoft Teams, depending on the nature of the work.

What did you find most impressive about them?

Sometimes, I forget to ask them for updates, but they send all the information on a daily, weekly, and monthly basis. That's the thing that always impresses me a lot.

Do you have any advice for potential customers?

Don't waste your time thinking about whether or not you should join them. Just join them. I've been a happier person in life and business since I started working with them. They're earning money for me, and happiness is money, so they're keeping me very happy.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a real estate company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Top Virtual Assistant?

We needed someone to manage our property management software.

SOLUTION

What was the scope of their involvement?

Top Virtual Assistant manages our property management portal. They do everything from managing to updating the listings and speaking with clients. The team also does back-office work, such as scheduling meetings with clients and walking them through their listings.

When we onboarded them, we spent two weeks training them on what we needed them to do. They now manage the listings on the portal, speak with the clients, get their requirements, and help them integrate with their website.

Our goal has been to have a safe time and manage the clients properly. Previously, we were not doing this ourselves, and we were losing customers because nobody had time to do the listing, so we got that process on our end and are doing it for them now.

What is the team composition?

We work with three virtual assistants from them. One is a senior, and the other two are juniors.

How did you come to work with Top Virtual Assistant?

A friend referred me to them. They had been working with them for a couple of years and said they were trustworthy, so we decided to give them a try.

How much have you invested with them?

We've spent around $14,000.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team has saved us a lot of time. If they weren’t there, I’d be sitting in the office and on the portal. They’ve made our lives easier and saved us a lot of time and money. They all work 40 hours per week, so you can save 120 hours per week, and they're charging us less than the pay of a single person in-house. The quality of their work is exceptional.

How did Top Virtual Assistant perform from a project management standpoint?

The team always stays in touch. We use Slack for internal communication and Trello for project management. The team is always on time and updates us through those systems.

What did you find most impressive about them?

Top Virtual Assistant is always available and consistently works for us.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. They’re doing everything well for us.

Do you have any advice for potential customers?

They are a great team. If you give them proper training and tell them what needs to be done, they’ll be a great asset.

BACKGROUND

Please describe your company and position.

I am the Project Management of Streamline Show Services

Describe what your company does in a single sentence.

I am the Project Manager at Streamline Show Services, we specializes on retail services and we do Simplified Your "Go-To Source"​ for Arizona I&D labor and quality rentals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

• Since we are a retail firm, we were unfamiliar with technology and information technology. We required assistance with running our system's phone lines, chatbots, and advertisements.

SOLUTION

How did you find Top Virtual Assistant?

A Linkedin search led us to them.

Why did you select Top Virtual Assistant over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our phone lines and chatbots are run by Top Virtual Assistant. The group answers questions from clients regarding our system and offers technical support. We have given them thorough instructions on how to operate and what they must accomplish. Additionally, we have provided them with service-level agreements (SLAs) and standard operating procedures (SOPs) to adhere to.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the beginning, Top Virtual Assistant has overseen our product. They take care of our product's technical and customer support aspects, and everything is running smoothly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timelines are met by Top Virtual Assistant. Slack is how we communicate, and we use an internal management system.

What was your primary form of communication with Top Virtual Assistant?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Top Virtual Assistant is knowledgeable about our company's hiring process, which is something we value. We have benefited from it.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

We are satisfied with their work and they are performing well for us, so we have no suggestions for how they could do better.

BACKGROUND

Introduce your business and what you do there.

I manage property listings and ventilation at Snabby Real Estate, the biggest real estate company in Michigan. We work with real estate companies as an extension of their sales and marketing teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Top Virtual Assistant?

We manage accounts for real estate companies and needed a virtual assistant to help us with that.

SOLUTION

What was the scope of their involvement?

Top Virtual Assistant provides virtual assistant services. Once we hire a virtual assistant, they work on all aspects of property management. They answer calls for specific properties and list them on different platforms like Zillow. They also call prospects interested in buying a property and schedule a meeting with the realtor to sell the property.

Top Virtual Assistant has been working with one of our competitors, so they know what to do. We just give them the information. The onboarding process has been easy.

What is the team composition?

We started with one virtual assistant, and now we have seven. They manage different properties with different realtors. All of them are virtual assistants, and they’re doing the same thing. We have a manager who we speak with and get their stats from.

How did you come to work with Top Virtual Assistant?

We found them online. We interviewed 8–10 companies, and Top Virtual Assistant was relevant. They had worked with real estate companies, so they were trained. We chose them.

How much have you invested with them?

We’ve invested around $134,000.

What is the status of this engagement?

We started working together in October 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Previously, we were onboarding virtual assistants from different freelance platforms, and it was hard to manage them. Since we started working with Top Virtual Assistant, they have in-house management and training. They’ve saved us a lot of time.

We don’t go on training or calls with them. We only have one monthly call with the virtual assistants. The rest of the work is managed by them. They’re doing a good job.

How did Top Virtual Assistant perform from a project management standpoint?

They deliver work on time and within the budget. We communicate via Microsoft Teams, phone calls, and emails.

What did you find most impressive about them?

All of them are fully trained in the services we’re doing. They know exactly what we do and are familiar with the platforms we use for property management. That’s the biggest thing. Their management has been a good asset. They respond back all the time whenever needed to explain everything if something happens.

Are there any areas they could improve?

They’ve been good so far. I’m not sure if they have to improve anything. They’re working very well. If they mess up, they get in touch with us and tell us if they’ve done something wrong. That’s a good thing.

Do you have any advice for potential customers?

I definitely recommend Top Virtual Assistant to any real estate company that wants to grow and is looking for virtual assistants. They’ve worked with realtors, so they have a big network and a big team trained on it. They’d be a good asset.

BACKGROUND

Please describe your company and position.

I am the Owner of Dara Beauty Market

Describe what your company does in a single sentence.

Levi’s Flooring is a Toronto-based flooring company specializing in hardwood installation, dust-free refinishing, repairs, and custom flooring solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

• Our main goal was to have a dependable IT partner who could take care of our day-to-day technology needs while keeping our systems secure and reliable. We wanted faster support when technical issues occurred, better protection for our business information, and a technology setup that could support our team as we continued to grow.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Advanced Networks provided ongoing IT support and management for our business. Their work included technical troubleshooting and helpdesk support, network management, system monitoring, cybersecurity, and general IT guidance.

They also helped us identify potential issues and provided recommendations for improving the reliability and security of our technology. Having one team available for both immediate technical problems and longer-term IT planning made the process much easier for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest outcome was having a more dependable and organized IT environment. Technical issues were handled more efficiently, downtime and disruptions were reduced, and our team had a reliable point of contact whenever we needed technical assistance.

We also gained greater confidence in the security and stability of our systems, allowing us to spend more time focusing on our flooring projects and customers rather than dealing with technology problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very professional. The team was responsive, communicated clearly, and followed up on issues until they were resolved. We appreciated that they didn't make technical problems unnecessarily complicated and were able to explain solutions in a way that was easy for our team to understand.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive part was their responsiveness and proactive approach. Whenever we had an IT issue, the team was quick to investigate and provide a solution. At the same time, they didn't only focus on fixing problems after they happened; they also helped us think about security, reliability, and the longer-term needs of our business.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

Our overall experience with Advanced Networks was positive.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Gn2s Construction

Describe what your company does in a single sentence.

We are a construction company providing residential and commercial services, including painting and general contracting solutions tailored to client needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Virtual Assistant to accomplish?

• We hired Top Virtual Assistant mainly to improve our online visibility because we were not getting consistent leads through our website. Our goal was to rank better on search engines, attract more local clients, and build a stronger digital presence that reflects the quality of our work.

SOLUTION

How did you find Top Virtual Assistant?

Online Search

Why did you select Top Virtual Assistant over others?

Pricing fit our budget

How many teammates from Top Virtual Assistant were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team worked on our SEO strategy from the ground up. This included keyword research specific to our services, on-page optimization of our website content, improving meta tags and page structure, and helping us create content that better represents our services. They also supported us with technical SEO improvements and ongoing optimization to ensure steady progress.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within a few months, we started noticing improvements in our search rankings and website traffic. More importantly, we began receiving more inquiries from potential clients who found us online. This made a clear difference in how we generate leads compared to before

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well handled. They provided regular updates, explained what they were working on, and delivered tasks on time. Communication was consistent, and they were responsive whenever we had questions or needed adjustments.

What was your primary form of communication with Top Virtual Assistant?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their understanding of our industry and their ability to apply SEO strategies that actually brought real results, not just technical changes.

Are there any areas for improvement or something Top Virtual Assistant could have done differently?

At times, we would have appreciated more detailed reporting on performance metrics, but overall the experience has been positive and beneficial for our business.