Top Remotely

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of raymond appliance repair

Describe what your company does in a single sentence.

Raymond Appliance Repair provides professional residential appliance repair and maintenance services, focusing on fast response and reliable customer service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

We hired Top Remotely to outsource our customer support services so we could handle a higher volume of customer inquiries, improve response times, and ensure consistent communication with our customers without increasing in-house staffing.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely provided customer support representatives who managed inbound calls, appointment scheduling, customer inquiries, and follow-ups. Their team was responsible for onboarding support staff, aligning them with our workflows, and maintaining service quality through regular coordination.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outsourced support helped us respond to customers more quickly, reduce missed calls, and improve scheduling efficiency. Customer satisfaction improved, and our internal team was able to focus more on technicians and service delivery rather than administrative tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and well-organized. Top Remotely communicated clearly, met timelines, and addressed any adjustments promptly. Overall coordination was reliable throughout the engagement.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

The best thing about working with Top Remotely was their responsiveness and the quality of their customer support staff. They understood our business needs quickly and provided representatives who were professional, dependable, and easy to work with.

Are there any areas for improvement or something Top Remotely could have done differently?

The experience was very positive overall. Adding more proactive performance updates or reporting could further improve visibility, but this was a minor point and did not affect the success of the project.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of janaki technical solutions

Describe what your company does in a single sentence.

Janaki Technical Solutions provides technical and customer support services to businesses, helping them improve customer experience and operational efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

• We hired Top Remotely to outsource customer support services so we could scale our support operations efficiently, improve response times, and maintain high-quality customer interactions without expanding our in-house team.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely provided trained customer support professionals who handled customer inquiries, issue resolution, and ongoing support tasks. Their responsibilities included onboarding support staff, aligning them with our processes, and ensuring consistent service quality through ongoing coordination.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of this engagement, we saw improved customer response times, better handling of customer requests, and increased overall customer satisfaction. Outsourcing through Top Remotely allowed us to focus more on core business activities while maintaining reliable customer support coverage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and well-structured. Communication was clear, deliverables were met on time, and any changes or feedback were addressed promptly. Their team remained responsive and flexible throughout the engagement.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

The best aspect of working with Top Remotely was their ability to quickly provide dependable and well-trained customer support staff. Their responsiveness and understanding of our business needs made the collaboration effective and stress-free.

Are there any areas for improvement or something Top Remotely could have done differently?

While the overall experience was very positive, more frequent performance reporting or proactive insights could further enhance transparency. However, this did not significantly impact the success of the project.

BACKGROUND

Please describe your company and position.

I am the Manager of jolly appliance

Describe what your company does in a single sentence.

Jolly Appliance is a home appliance repair company providing reliable installation, maintenance, and repair services for residential customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

• We hired Top Remotely to support our internal operations through IT staff augmentation, with the goal of quickly accessing skilled remote professionals to help us scale our technical capacity without the overhead of full-time hiring.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely provided qualified remote IT resources who integrated with our existing team. Their scope included sourcing, vetting, and onboarding technical staff who could support our systems, internal tools, and ongoing IT-related tasks. They also handled coordination and ensured the resources aligned with our requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement helped us fill critical technical gaps faster than traditional hiring. We were able to maintain smoother operations, improve response times for internal technical issues, and scale support as needed. Overall productivity improved, and we avoided delays that would have impacted day-to-day business operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-organized. Communication was clear, expectations were set early, and resources were delivered on time. Any questions or adjustments were handled promptly, which made collaboration easy.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

The best part of working with Top Remotely was their responsiveness and the quality of talent they provided. They understood our needs quickly and delivered professionals who were reliable, adaptable, and easy to work with.

Are there any areas for improvement or something Top Remotely could have done differently?

While the overall experience was positive, more proactive check-ins during the early stages of onboarding could make the process even smoother. That said, any issues were addressed quickly when raised.

BACKGROUND

Please describe your company and position.

I am the Director of Genuine appliances repair

Describe what your company does in a single sentence.

Genuine Appliances Repair provides professional and reliable appliance repair services, helping customers quickly resolve household appliance issues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

We hired TopRemotely to outsource skilled staff who could support our operations, help manage technical and administrative tasks, and allow our internal team to focus more on customer service and daily operations.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely provided qualified remote staff who worked as an extension of our team. Their responsibilities included system support, task coordination, handling operational workflows, and assisting with ongoing business needs. The onboarding process was smooth and well-organized.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since outsourcing staff through TopRemotely, our workflow has become more efficient. We experienced faster task completion, reduced workload on our in-house team, and better overall organization. This helped us respond to customers more quickly and consistently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was reliable and straightforward. Communication was clear, expectations were well set, and the staff delivered their work on time. Any issues were addressed quickly.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

The best thing about TopRemotely is how easy they make staff outsourcing. They provided capable, dependable professionals who integrated well with our team and required minimal supervision.

Are there any areas for improvement or something Top Remotely could have done differently?

Our experience was very positive overall. More frequent performance check-ins could add value, but this did not impact the success of our engagement.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Alwaqar AC

Describe what your company does in a single sentence.

Alwaqar AC is a professional HVAC company providing reliable air conditioning installation, maintenance, and repair services for residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

• We hired Top Remotely to augment our IT team with skilled professionals who could support our systems, improve internal workflows, and help us manage technology more efficiently as the business grew.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely provided qualified remote IT staff who worked closely with our internal team. Their responsibilities included system support, troubleshooting, assisting with development tasks, and maintaining our IT infrastructure to ensure smooth daily operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the additional IT support, we noticed fewer technical issues, faster resolution times, and better overall system reliability. Our internal team was able to focus more on core business tasks instead of dealing with ongoing IT problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well handled. Communication was clear, response times were quick, and the IT staff provided by TopRemotely consistently met expectations and timelines. Everything was delivered as agreed.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

The best part about working with TopRemotely was how easy they made the entire process. They understood our requirements quickly and provided capable professionals who blended in seamlessly with our team.

Are there any areas for improvement or something Top Remotely could have done differently?

Overall, we had a very positive experience. More proactive performance check-ins could add extra value, but this did not affect the success of the engagement

BACKGROUND

Please describe your company and position.

I am the Manager of silly times day care centre

Describe what your company does in a single sentence.

Silly Times Daycare Centre is a child-focused daycare that provides a safe, nurturing, and educational environment for children to learn, play, and grow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

We hired Top Remotely to bring in skilled IT professionals who could support our technology needs, help maintain our systems, and provide reliable ongoing technical assistance so our staff could focus on caring for the children and running daily operations smoothly.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely provided experienced IT staff to help with system support, troubleshooting, network maintenance, software updates, and general IT administration. They worked closely with our team to ensure everything was running efficiently and helped us resolve issues quickly whenever they came up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with TopRemotely, our systems have been more stable, response times for resolving technical issues have improved, and our staff feels more confident using our digital tools. We’ve also been able to reduce disruptions caused by IT problems, which has made day-to-day operations smoother.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled very professionally. Communication was clear, requests were responded to promptly, and the team delivered the support we needed on time. We always felt informed about progress and confident that issues would be addressed.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

The best thing about Top Remotely was their reliability and willingness to help. They took the time to understand our needs, offered practical support, and made sure we had the right people in place to help us succeed.

Are there any areas for improvement or something Top Remotely could have done differently?

Our experience was excellent. If I were to suggest anything, it would be more frequent check-in calls to proactively review our evolving IT needs, but even without that, the service has been outstanding.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of global towing

Describe what your company does in a single sentence.

Global Towing is a full-service towing and recovery company committed to delivering timely, dependable roadside assistance to both individual drivers and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

• We brought in Top Remotely to help us build a customized ERP system that could centralize and automate key parts of our business from dispatching and job tracking to inventory management, billing, and reporting.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely worked closely with us to understand our processes and challenges. They then developed a tailored ERP platform that included modules for operations, asset tracking, accounting integration, customer management, and performance dashboards. The team also assisted with data migration from legacy tools and provided training so our staff could use the system confidently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ERP system has made a real difference. We now have clear visibility into operations, faster turnaround on reports, reduced manual data entry, and improved coordination between dispatch and field teams. Overall efficiency has noticeably increased, and we can make better decisions with accurate real-time data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Communication was consistent, deadlines were met, and the team kept us informed throughout the entire process. We always knew what was coming next, and the project stayed on track from start to finish.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

The best thing about Top Remotely is their technical expertise combined with a practical understanding of our business needs. They didn’t just write code; they helped us build a solution that works for how we actually run our business.

Are there any areas for improvement or something Top Remotely could have done differently?

Our experience was extremely positive. If we had one suggestion, it would be to include a few extra interactive training sessions to help onboard new users faster  but even without that, the support we received was great.

BACKGROUND

Please describe your company and position.

I am the Manager of aba tree services

Describe what your company does in a single sentence.

ABA Tree Services provides professional tree care and removal services with a commitment to safety, quality, and customer satisfaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

• We partnered with TopRemotely to provide consistent, reliable IT support that could handle our day-to-day technical needs and free up our internal team to focus on serving clients and growing the business.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely supplied experienced IT professionals who took over our support desk tasks, managed our systems, helped with troubleshooting, and ensured that our software and networks ran smoothly. They also helped improve processes around user support, security, and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with Top Remotely, we’ve seen much less downtime, faster response times when technical issues arise, and better peace of mind overall. Our team can now stay focused on operational work instead of constantly handling IT problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication and project management were excellent. Top Remotely kept us informed, set realistic expectations, and delivered on schedule. They were always quick to respond when something needed attention.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their professionalism and responsiveness. They really understood our needs, offered solutions proactively, and made sure we always felt supported.

Are there any areas for improvement or something Top Remotely could have done differently?

Honestly, our experience was very positive. If anything, more regular status summaries would have been a nice bonus but overall, they exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Reno Care.

Describe what your company does in a single sentence.

Reno Care is a renovation and home improvement company focused on delivering reliable, high-quality services while continuously improving our internal operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

• We hired Top Remotely to quickly add experienced IT professionals to our team so we could support ongoing projects, improve our internal systems, and scale without the delays of traditional hiring.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely provided IT staff augmentation by sourcing and onboarding qualified remote developers and technical staff. Their role was to work alongside our internal team, support development tasks, handle system improvements, and ensure day-to-day technical needs were met efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest impact was speed and consistency. We were able to move faster on projects, reduce workload pressure on our in-house team, and maintain better system performance. The added staff contributed right away and required minimal ramp-up time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and well-organized. Communication was clear, timelines were respected, and any adjustments were handled quickly. TopRemotely stayed involved throughout and made sure everything stayed on track.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to deliver dependable, skilled talent without hassle. The professionals they provided were easy to work with, technically strong, and felt like a natural extension of our own team.

Are there any areas for improvement or something Top Remotely could have done differently?

Overall, we were very satisfied. Offering even more flexibility in scaling team size on short notice would be a nice addition, but it didn’t affect our positive experience.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Jo work renos and flooring

Describe what your company does in a single sentence.

JoWork Renos and Flooring is a full-service renovation and flooring company committed to delivering quality craftsmanship and exceptional customer service on every project.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Top Remotely to accomplish?

• We brought in Top Remotely to build a custom ERP system that would help us manage our business more effectively from tracking jobs and materials to handling invoicing, scheduling, and financial reporting in one central place.

SOLUTION

How did you find Top Remotely?

Online Search

Why did you select Top Remotely over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Top Remotely were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Remotely worked closely with us to understand how our business operates and then designed and developed an ERP platform tailored to our needs. Their work included analyzing our workflows, creating the system architecture, developing key modules (project management, inventory, CRM, accounting), migrating our existing data, and training our team to use the new system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to the ERP solution they delivered, we now have real-time visibility into all parts of our business. We’ve cut down on manual data entry, improved accuracy in job costing, and can pull financial reports quickly. This has made a noticeable difference in how smoothly we run day-to-day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed very professionally. Top Remotely kept us updated every step of the way, met agreed-upon deadlines, and was quick to answer questions or make adjustments as needs evolved. It felt like they were truly invested in our success.

What was your primary form of communication with Top Remotely?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their communication and technical skill. They made a complex project feel manageable and were always willing to explain things in a way that was easy to understand. Their team was reliable, responsive, and great to work with.

Are there any areas for improvement or something Top Remotely could have done differently?

Honestly, our experience was very positive. If we could suggest one improvement, it would be to offer additional post-launch check-ins after the first few months to ensure everything continues running smoothly  but even that was easy to arrange.