Tenscope

BACKGROUND

Please describe your company and position.

I am the CEO of YTRIA

Describe what your company does in a single sentence.

Ytria creates software tools for IT administrators who prefer not to code, simplifying administrative tasks and improving productivity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

• UX Design work on our product

SOLUTION

How did you find Tenscope?

email outreach

Why did you select Tenscope over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenscope worked on a complete redesign of Sapio365, focusing on adopting the Microsoft Fluent design system to seamlessly integrate with other Microsoft services. The scope included reworking the onboarding process, session management, dashboard personalization, and job design interface. They also made report generation more accessible. Key deliverables included wireframes, design iterations, and the application's final UI/UX components.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesign led to significant improvements in user engagement and customer retention. Our IT administrators provided positive feedback on the improved usability and aesthetics. Additionally, we saw an increase in the adoption rate of Sapio365, affirming that the redesign achieved its intended impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope’s project management was outstanding. Their UX designer worked directly with our team through Microsoft Teams, making communication smooth and efficient. The absence of intermediaries allowed us to make decisions faster and collaborate effectively. Deliverables were consistently on time, and the team’s responsiveness to our needs was exceptional.

What was your primary form of communication with Tenscope?

Virtual Meeting

What did you find most impressive or unique about this company?

Tenscope’s flexibility and critical approach to their own work stood out. Their UX designer maintained a mindset of continuous improvement, regularly revisiting designs to identify areas for enhancement. This proactive attitude, combined with their ability to propose alternative solutions when needed, made the collaboration highly productive.

Are there any areas for improvement or something Tenscope could have done differently?

There were no significant areas for improvement during our project. Their process and delivery exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Fynn.io

Describe what your company does in a single sentence.

Fynn.io develops software solutions that streamline workflows and improve operational efficiency for care homes and senior living facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

• We hired Tenscope to elevate the UX of our product by redesigning key workflows, providing user testing prototypes, and delivering expert design recommendations to address usability pain points.

SOLUTION

How did you find Tenscope?

Outreach from Tenscope

Why did you select Tenscope over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenscope worked on optimizing our most common workflows by reducing unnecessary clicks and simplifying navigation. They provided detailed design prototypes, supported user testing, and collaborated with us through iterative design processes. Their deliverables included a fully redesigned workflow, organized design files in Figma, and actionable insights from testing feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesign dramatically improved our product's usability. Our most common workflow now requires 50% fewer clicks, and we eliminated excessive scrolling, making everything users need easily accessible. User feedback has been overwhelmingly positive, with some describing the new design as "faster," "simpler," and even "perfect."

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope’s project management was excellent. They collaborated seamlessly through Figma and video calls, which made it easy to review designs and provide feedback. They delivered on time and were highly responsive, quickly adapting to our input and making sure the designs met our needs.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to collaborate flexibly and their meticulous attention to detail stood out. Tenscope’s designs were thorough, organized, and easy to follow, which streamlined the feedback and delivery process. Their expertise meant I could trust their suggestions without needing to micromanage. Their expert design services and seamless collaboration were invaluable to our team.

Are there any areas for improvement or something Tenscope could have done differently?

There were no significant areas for improvement. They delivered excellent results and exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the VP of Product of Credit Repair Cloud

Describe what your company does in a single sentence.

Credit Repair Cloud provides software that empowers entrepreneurs to launch and grow credit repair businesses, helping clients improve their credit scores and financial health.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

• We hired Tenscope to design and develop the MVP for our new platform, Get Credit Help, which connects real estate professionals with credit repair businesses. We needed a partner to handle UX/UI design, web design, and development due to our limited internal resources.

SOLUTION

How did you find Tenscope?

• Online Search
• Referral
• Clutch Site

Why did you select Tenscope over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenscope worked on the entire design process for our new platform. They conducted user research, developed wireframes, created high-fidelity prototypes, and ensured a seamless user experience. Additionally, they built the marketing website for the platform in Webflow, providing a professional and engaging online presence. Key deliverables included: 

- A streamlined consumer onboarding flow 

- A CRO marketplace onboarding application 

- A robust feedback system for reviews 

- A user-friendly client dashboard 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our platform was designed successfully and has significantly enhanced our service portfolio. We’ve prepared an offering that should help grow the business of credit repair professionals through higher lead volumes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope’s project management was excellent. They offered flexible communication schedules with multiple check-ins per week, accommodating our US time zone. Deliverables were consistently on time, and the team responded quickly to our feedback, making adjustments promptly to meet our needs.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The flexibility and professionalism of their team were outstanding. Their subscription model made it easy to start without a long-term commitment, and their all-in-one service—including design and Webflow development—was a huge advantage. The team’s responsiveness and attention to detail ensured a seamless collaboration. They deliver excellent results and integrate seamlessly into existing teams.

Are there any areas for improvement or something Tenscope could have done differently?

There weren’t any significant areas for improvement. Their services and delivery exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am a department head of MessageDesk

Describe what your company does in a single sentence.

A B2B SaaS company that delivers communication software to small business owners across North America

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

• Improve time to market for new product
• Enhance quality of our product design
• Deliver a better product design process for scaling future iniatives

SOLUTION

How did you find Tenscope?

Online Search

Why did you select Tenscope over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tenscope conducted user research to understand our challenges, followed by developing detailed information architectures for our search functionalities. They created prototypes for each search flow, allowing for iterative testing and refinement. Key deliverables included a redesigned search interface with advanced functionalities and a gamified onboarding process using animated progress indicators.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesigned search functionality and gamified onboarding process significantly increased our operational efficiency. We observed a 6x improvement in design-related timelines, which accelerated our overall project cycles across the organization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope adopted a highly collaborative and responsive project management style. They integrated seamlessly with our team using Slack for daily communications and held weekly meetings to discuss progress and next steps. Their timeliness in delivering milestones was impressive.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was Tenscope’s ability to feel like an extension of our internal team despite being an external agency. Their rapid prototyping and user-centered design approach allowed us to speed up our development significantly cycles. They are ideal for teams needing robust UX design support without the overhead of in-house resources.

Are there any areas for improvement or something Tenscope could have done differently?

While the overall experience was positive, greater attention to anticipating future scalability in their designs could provide added value.

BACKGROUND

Please describe your company and position.

I am the Director of Content Snare

Describe what your company does in a single sentence.

SaaS for client onboarding, document collection and gathering information from clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

• UX/UI Design
• Web design

SOLUTION

How did you find Tenscope?

Referral

Why did you select Tenscope over others?

• Pricing fit our budget
• Referred to me

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included a UX audit, identifying areas for improvement in a unique form workflow that we thought would be tricky to work out. Tenscope collaborated closely with us to set clear design goals, exploring various solutions and iterating based on feedback and user testing. Key deliverables included redesigned form fields with a two-pronged error validation approach, refined side navigation, and a strategic use of colour patterns for a consistent visual hierarchy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The refined forms, enhanced error validation, and improved navigation have significantly improved the user experience for our clients. This has made the information-gathering process more efficient and less frustrating, leading to positive feedback from our users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope’s project management was organised and active. We communicate with them via Slack which is perfect for us.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tenscope’s ability to quickly understand our needs and translate them into design solutions is outstanding. We have worked with many designers before and Tenscope was by far the fastest to "get it." They've made amazing designs that integrate our unique workflow better than others. 

Are there any areas for improvement or something Tenscope could have done differently?

Honestly, we were very satisfied with Tenscope's work and have no areas for improvement to suggest.

BACKGROUND

Please describe your company and position.

 I am the Owner of an advertising & marketing company 

Describe what your company does in a single sentence.

As the Creative Director of a boutique marketing agency, I oversee the creative needs of multiple clients and simultaneously manage numerous projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

Our goal was to collaborate with a design company that deeply understood the significance of UX/UI design and web development. We sought a design team with a comprehensive grasp of design processes. Tenscope not only surpassed our expectations but also demonstrated unwavering commitment in building a strong relationship with us right from the start. They wholeheartedly embraced our vision and fostered a highly collaborative work environment.

SOLUTION

How did you find Tenscope?

Referral

Why did you select Tenscope over others?

See prior answer.

How many teammates from Tenscope were assigned to this project?

Our team included a dedicated design lead, project manager, web designer, and web developer.

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Tenscope to assist us with a significant project for one of our major clients. The client required a complete revamp of their website, encompassing new design, web development, and post-launch marketing efforts.

We initiated the process by introducing the Tenscope team to our company and our diverse range of clients. It quickly became evident that the Tenscope team possessed deep expertise in their field. Despite our clients spanning various industries, the Tenscope team invested significant time in conducting thorough research to gain an in-depth understanding of their businesses and unique requirements.

Soon enough, we established streamlined processes to facilitate seamless collaboration and communication between our teams. Leveraging the convenience of Figma, all our interactions took place on the platform, enabling us to easily track progress and provide feedback to the Tenscope team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were deeply impressed by Tenscope's remarkable aptitude for delving into intricate details and comprehending the multitude of factors that are crucial for the success of our services. Their ability to grasp these complexities left a lasting impression on us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope diligently adhered to their project structure, resulting in a streamlined workflow. What stood out was their remarkable ability to accommodate necessary adjustments that surfaced during the project, without compromising the overall structure. The team seamlessly incorporated these changes, promptly communicating updates to us. To ensure effective communication regarding project scope and boundaries, we occasionally held video calls or exchanged emails with the team lead.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are genuinely impressed by Tenscope's expertise in design project management. Their in-depth understanding of the design evolution allowed them to assign tasks to their team with remarkable precision. Their strategic thinking played a vital role in the success of our project.

Are there any areas for improvement or something Tenscope could have done differently?

From the outset, Tenscope exhibited an impressive understanding of our specific needs. They displayed remarkable adaptability, tailoring their approach to align perfectly with our requirements. Moreover, their confidence in presenting innovative ideas further underscored their expertise and commitment to delivering outstanding solutions.

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of Scrappi

Describe what your company does in a single sentence.

Scrappi is a pioneering app designed to redefine the way users engage in research and collaboration through note-taking, bookmarking, and digital scrapbooking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

• We partnered with Tenscope for the UX/UI design and overall web design of our app.
• Create an intuitive and seamless user experience that embodied our core mission of enhancing user-focused productivity.
• We aimed to make Scrappi a prime tool for research and collaboration.

SOLUTION

How did you find Tenscope?

Online Search

Why did you select Tenscope over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project encompassed a complete design of Scrappi's user interface and user experience. Key deliverables included a comprehensive design strategy, user flow and experience maps, interface designs, and prototypes. Technologies used ranged from design tools like FigJam to collaborative platforms like Figma for prototyping and feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesigned app has seen a significant increase in user engagement and satisfaction. The intuitive design and enhanced functionality have been pivotal in positioning Scrappi as a leader in digital collaboration tools. Being selected for Cloudflare’s Workers Launchpad Program highlights the project's success and Tenscope’s role in achieving our goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope’s project management was highly effective, characterized by clear communication, regular updates, and adherence to tight development timelines. They used Slack for daily communications and Notion for tracking progress, which kept the project on track and ensured timely delivery.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tenscope's commitment to understanding our vision and active approach to partnership are outstanding. Their ability to work as an extension of our team, offering insights and being quickly responsive to our needs, set them apart.

Are there any areas for improvement or something Tenscope could have done differently?

This is difficult since our experience with Tenscope has consistently exceeded our expectations at every turn, delivering exceptional quality with professionalism and a genuine commitment to our project’s success.

BACKGROUND

Please describe your company and position.

I am the CTO of Jovy

Describe what your company does in a single sentence.

A full-service eCommerce solution for all businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?

• UI/UX Design for Desktop and Mobile

SOLUTION

How did you find Tenscope?

Online Search

Why did you select Tenscope over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included designing a user-friendly e-commerce platform and an engaging marketing website. Tenscope managed everything from initial concept, user interface design, to the final implementation, ensuring the platform was scalable and used cutting-edge technologies. 
Key deliverables were the complete design of the e-commerce platform, the marketing website, and ongoing support to adapt features based on user feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The feedback from our users has been overwhelmingly positive, noting the intuitive nature and visual appeal of the platform. While still too early to measure specific metrics, the ease of navigation and the increased engagement on our marketing website are promising.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Characterized by clear communication, regular updates, and an adaptable approach to feedback, Tenscope's project management style is highly effective. They use a combination of project management tools and direct communication to make sure everything is kept on track, always delivering on time.

What was your primary form of communication with Tenscope?

Virtual Meeting

What did you find most impressive or unique about this company?

Tenscope’s dedication to understanding our needs sets them apart and truly customer centric. They are available whenever required, even outside typical business hours. Their ability to work as an extension of our team, rather than just a service provider, has been invaluable.

Are there any areas for improvement or something Tenscope could have done differently?

Our experience with Tenscope has been extremely positive so it’s hard to pinpoint areas for improvement. Their team might benefit from expanding their technological offerings, but this is less a critique and more a suggestion for future growth.

BACKGROUND

Please describe your company and position.

I am the Reserve Specialist of Reserve Study Group

Describe what your company does in a single sentence.

We help communities budget for the future. Reserve Studies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?
Improve online presence

SOLUTION

How did you find Tenscope?

Online Search

Why did you select Tenscope over others?

• High ratings
• Great culture fit

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Tenscope to design our web and landing pages. Our goal was to communicate our commitment to trust, professionalism, and services in a way that resonates with HOA boards and association managers, and to simplify the user experience on our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of the new brand and website, we've seen an increase in client engagement on our platform and a significant reduction in bounce rates, indicating that users find the new design more appealing and easier to navigate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope used a combination of notion for project management and Slack for day-to-day communications, which kept the project organized and on track. They were always timely, providing regular updates and quickly addressing any concerns we had.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tenscope's commitment to truly understanding our business needs and translating them into a functional and aesthetically pleasing design was exceptional. They felt like an extension of our team rather than an external agency.

Are there any areas for improvement or something Tenscope could have done differently?

Tenscope handled the project well. Honestly, we did not find any issues that would suggest a need for improvement.

BACKGROUND

Please describe your company and position.

I am the Senior Advisor of Henderton

Describe what your company does in a single sentence.

Growth advisory for scale-ups

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenscope to accomplish?
Create an invitation-only deal flow platform for founders and investors

SOLUTION

How did you find Tenscope?

Referral

Why did you select Tenscope over others?

• Great culture fit
• Referred to me

How many teammates from Tenscope were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Tenscope to design and develop a deal flow platform from scratch. The client’s primary goal was to establish a robust online presence which would not only attract more lucrative deals and a larger audience but also facilitate a streamlined process for posting and managing these deals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Post-launch, we witnessed a significant increase in deal inquiries and registered users within just a few weeks. The feedback on the design and usability of the platform has been overwhelmingly positive, highlighting its intuitive nature and the seamless experience it offers to our users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tenscope’s project management style is highly organized and effective, characterized by open lines of communication and regular updates. They used a range of tools to keep us informed at every stage and consistently met, if not exceeded, project timelines.

What was your primary form of communication with Tenscope?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets Tenscope apart is their ability to understand and align with our vision, turning complex requirements into an elegant and efficient digital solution. Their commitment to our project’s success felt as if they were an extension of our own team.

Are there any areas for improvement or something Tenscope could have done differently?

It’s challenging to pinpoint areas for improvement as our experience with Tenscope has exceeded expectations. Perhaps, offering more in-depth training on the software tools implemented could add even more value to their already stellar service.