TeamMIS

BACKGROUND

Please describe your company and position.

I am the VP of Technology of American College of Sports Medicine

Describe what your company does in a single sentence.

Non profit member association serving 50k members in Sports Medicine and Exercise Science

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TeamMIS to accomplish?

• Dedicated Managed Service Provider
• IT Helpdesk
• Tech support

SOLUTION

How did you find TeamMIS?

Referral

Why did you select TeamMIS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

MIS handles all of our day-to-day desktop-related issues, as well as monitoring our infrastructure for threats, providing security recommendations, and overall guidance and expertise in all things IT.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Employee satisfaction is the most measurable. MIS handles all of the annoying computer problems that plague our staff on a daily basis in a way that no complaints are ever heard; only praise for their level of professionalism and expertise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are there whenever I need them. One call, text, or email away. It is a wonderful sense of security that is not found in many MSP's.

What was your primary form of communication with TeamMIS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everyone at TeamMIS is friendly and actually cares about our problems. They do not talk down to employees that have little technical ability and are always patient with even the most frustrating issues. There is no world in which I would be able to handle this internally without ending up in HR's office.

Are there any areas for improvement or something TeamMIS could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Practice Administrator of a medical laboratory.

Describe what your company does in a single sentence.

We are a physician-owned laboratory.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TeamMIS to accomplish?

• Manage our IT network
• Assist with project work

SOLUTION

How did you find TeamMIS?

Referral

Why did you select TeamMIS over others?

• Great culture fit
• Referred to me
• Company values aligned
• Other

How many teammates from TeamMIS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MIS serves as the company's primary MSP, delivering comprehensive, end-to-end IT services since 2011. 

• Infrastructure Management  
  • Servers
  • Network systems (LAN/WAN, firewalls, switches, routers)
  • Workstations, laptops, and mobile devices
  • Peripheral equipment (printers, scanners)
  • Data storage and backup systems
  • Installation, configuration, and maintenance 
  • Proactive monitoring and performance optimization
  • Capacity planning and lifecycle management
  • Hardware upgrades and replacements
• Software Management and support across the enterprise  
  • Operating systems and system environments
  • Productivity platforms (Microsoft 365)
  • Business and specialty applications
  • Security and enpoing protection tools
  • Software installation, configuration, and updates 
  • Licensing compliance and tracking
  • Troubleshooting and issue resolution
• Help Desk and End User Support 
  • Tier 1, 2 & 3
• Network & Security Management
• Backup, Disaster recovery, and business continuity
• Strategic IT Planning and Advisory
• Compliance & Regulatory Support 
• Enterprise IT Advisory Services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Advised Leadership on all IT-related activities - Strategic partner and advisor
• Ensured infrastructure scalabilty to support organizational growth
• Supported entriprise system selection and integration decisions
• Assisted with IT budgeting
• provided qualified support from Tier 1 to Tier 3 
• proactively monitored and manged IT systems
• Maintained accurate system documentation
• Security and compliance monitoring 
• Valid data backups
• Business continuity support
• Successful execution of various IT projects and initiatives for many years
• Continuous alignment with organizational growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TeamMIS is a critical partner for our organization's operations and long-term success.  Their dual role as both a managed services provider and strategic advisor ensures that our IT environment remains secure, reliable, and scalable, and they are aligned with our business objectives. 

What was your primary form of communication with TeamMIS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about TeamMIS is their exceptional responsiveness and commitment to our organization's success. Brett, Mike, and their team work seamlessly with staff across all levels, creating a true partnership rather than a traditional vendor relationship.  Their abilty to anticipate needs, communicate effectively and remain fully invested in our otucomes makes them uniquely valuable and a trusted extension of our organization.  

Are there any areas for improvement or something TeamMIS could have done differently?

Overall, our experience with TeamMIS has been very positive.  Increased and more frequent communication highlighting emerging risks and providing additional forward-looking insights could further enhance alignment and help us anticipate needs as the organization continues to grow. 

BACKGROUND

Please describe your company and position.

I am the President of Colby Equipment

Describe what your company does in a single sentence.

We are a wholesale supply company (manufacturer rep) of commercial and industrial HVAC equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TeamMIS to accomplish?

• Turnkey partnership
• IT security
• Uptime and reliability

SOLUTION

How did you find TeamMIS?

Other

Why did you select TeamMIS over others?

• Close to my geographic location
• Great culture fit

How many teammates from TeamMIS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

MIS is responsible for the daily management, support, and optimization of our IT environment.  This includes everything from helpdesk, proactive monitoring, cybersecurity protection, system maintenance, and incident response.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success is having a stable, secure, and well-managed IT environment with minimal disruptions or user complaints.  This allows us to focus on our core business operations without IT-related disruptions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MIS has been our partner for more years than I can recall.  We work with them daily on everything from ensuring we have best-in-class infrastructure to users contacting the helpdesk for minor issues.  They consistently deliver and keep us running smoothly. 

What was your primary form of communication with TeamMIS?

Email or Messaging App

What did you find most impressive or unique about this company?

TeamMIS has a great team to work with.  Over the many years of working with us, they have developed a deep understanding of our needs and operate seamlessly as an extension of our internal team.

Are there any areas for improvement or something TeamMIS could have done differently?

We are very happy with the work MIS does for us, and we are constantly working together to make improvements.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of a fractional CMO company.

Describe what your company does in a single sentence.

Fractional CMO Services, Marketing and Sales Consulting, Content Creation, Brand Strategy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TeamMIS to accomplish?

• IT Roadmap and Budgeting
• Cybersecurity
• IT Cloud Infrastructure and Performance

SOLUTION

How did you find TeamMIS?

Referral

Why did you select TeamMIS over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TeamMIS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TeamMIS performed an initial IT Assessment confirm our current technology environment and found some key cybersecurity holes that we were not aware of and found the cause of some of our pre-existing cloud network performance issues. Our previous IT provider was unable to resolve our cloud network issues that we had experienced for over three months. The onboard experience was amazing, they did most of the work behind the scenes and we experienced no downtime or interruptions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1) TeamMIS were able to resolve our Cloud Infrastructure Performance issue by right sizing and right scaling the Azure environment within 30 days of our onboard!

2) TeamMIS discovered some vulnerabilities in our firewall perimeter protection and immediately corrected them. They also encouraged us to have them implement a Manage, Detect, Respond (MDR) solution to increase our security posture. 

3) TeamMIS greatly improved our employees' help desk response and resolution time reducing response and resolution times from days to hours and many times minutes. 

4) TeamMIS met with our leadership team and helped build a updated a two year IT Roadmap including strategy, budgeting, planning and technology life cycle management. No other vendor provided this level of expertise and service.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes TeamMIS communicated well, delivered all items ontime and responded to all of our needs. 

What was your primary form of communication with TeamMIS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They treat us as a 'Partner' and not just any other client. They're accessible, come on-site, have very low turnover, and meet with us regularly. The interactions are a collaborative relationship built on trust and respect, and not simply transactional. They are experts in their field but never try to oversell us. 

Are there any areas for improvement or something TeamMIS could have done differently?

I cannot think of any.